Petrebels Reviews

Voted Good (4/5)

18 Votes

18 Reviews

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Absolutely Recommendable – The Purrfect Purchase!

I recently purchased the Superdome 100 scratching barrel from petrebels.com, and I must say, it exceeded all my expectations! The delivery from the Netherlands was impressively swift, showcasing their commitment to customer satisfaction. Upon unboxing, I was delighted to find a beautifully designed, sturdy, and impeccably crafted scratching barrel that complemented my home decor effortlessly. But the true test came when my feline friends, with their discerning taste, immediately gravitated towards it. The joy and comfort they find in this piece of cat furniture is truly heartwarming. Shopping for cat furniture has never been more enjoyable, thanks to petrebels.com! A purrfect purchase indeed!

Unbeatable Quality and Service: A Satisfied Customer’s Perspective

As a pet owner, investing in a quality scratching post for our feline friend was a top priority. After a thorough search, we came across petrebels.com and decided to splurge on a high-end scratching tree. From the moment we placed our order, the anticipation of spoiling our furry companion with this luxurious item grew every day. Unfortunately, days turned into weeks, and our much-awaited package never arrived. Disappointment crept in as we had prepaid for the product and found ourselves in a predicament. Feeling let down, we decided to take matters into our own hands and seek justice for this apparent mishap. Despite the initial setback, we must highlight the exceptional customer support we encountered throughout this ordeal. The team at petrebels.com showed empathy and understanding, assisting us every step of the way in resolving the issue. Their dedication to customer satisfaction and willingness to rectify the situation did not go unnoticed. Ultimately, we may not have received the product, but the integrity and professionalism displayed by the staff at petrebels.com left a lasting impression on us. While our journey with them may have been rocky, their commitment to customer care shines brightly. We commend their efforts and appreciate the support extended to us during a challenging time.

Quick, Accommodating, Friendly, and Competent: A Customer Experience Like No Other

I recently had the pleasure of engaging with petrebels.com, and I must say, the experience was nothing short of exceptional. From prompt responses to accommodating solutions, the team at petrebels.com embodies the true meaning of customer service excellence. No matter the issue at hand, the petrebels.com team was always there to assist, and their speed in resolving inquiries left me genuinely impressed. It's rare to come across a company that combines efficiency with genuine friendliness, but petrebels.com has mastered this art effortlessly. I am already looking forward to the next opportunity to engage with petrebels.com, as I know that not only will my needs be met promptly but they will also be addressed with a level of competence that is truly commendable. Thank you, petrebels.com, for setting the bar high when it comes to customer satisfaction.

Unveiling the Kratztonne Boulder 117: A Tale of Unexpected Surprises and Customer Care

Embarking on my journey with petrebels.com, I eagerly ordered the Kratztonne Boulder 117, entranced by the promise of quality and style. However, as I unwrapped my purchase, I discovered subtle nuances not evident in the online imagery. The presence of cutouts in each tier, undisclosed in the product description, added a unique touch that caught me off guard. Contrary to the portrayal of a spacious lounge area at the top, I found a more modest space awaiting my pet's enjoyment. Additionally, the unexpected aperture connecting the upper and lower levels added an element of surprise to the design. Despite these unexpected revelations, what truly stood out was the customer service experience that followed. When faced with the prospect of returning the Kratztonne Boulder 117 due to these differences, the team at petrebels.com displayed exceptional care and consideration. While the return shipping cost of 65€ fell on my shoulders, the attentiveness and support provided by the customer service team throughout the process alleviated any inconveniences. In reflection, my experience with the Kratztonne Boulder 117 transcended the initial product expectations, evolving into a testament to both the product's unique features and the warmth of customer care exhibited by petrebels.com.

Enthralled by Quality and Speed: My Petrebels Experience

After stumbling upon Petrebels.com, I decided to order the Turnpike 200 in cream. To my surprise, it arrived within a day of placing the order on a Friday. This speedy delivery left me impressed and eager to assemble the piece for my 3 Bengalis and 1 BKH cat. As I began setting up the cat tree, my feline companions were equally eager, constantly trying to explore the new addition. Despite the playful interruptions, within an hour, everything was in place, and I was left in awe of the exceptional quality and stylish design. Since its installation, my cats have found a new favorite spot for climbing and sleeping, making me happy to see them enjoy their new playground so much. Petrebels has truly exceeded my expectations, and I am already considering my next purchase from them. An experience like this is hard to come by!

Unparalleled Customer Care: A Pet Lover’s Paradise

My experience with Petrebels.com was nothing short of exceptional. The unparalleled level of customer care I received truly set them apart. From their thoughtful and helpful approach to their lightning-fast delivery, every aspect of my interaction with them exceeded my expectations. What truly stood out to me was their genuine willingness to go above and beyond to assist me. I was amazed by their proactive attitude in ensuring that I found the perfect product for my pet. Their recommendation not only met but exceeded my pet's needs. I also appreciated the tip to reach out to Petrebels directly rather than going through other channels. Not only did this save me money on commission fees, but it also allowed me to experience their top-notch service firsthand. If you're looking for a pet lover's paradise that combines exceptional products with unbeatable customer care, look no further than Petrebels.com. I have found my go-to destination for all things pet-related, and I cannot recommend them highly enough.

A Dream Come True

I had never been a fan of cat trees until I stumbled upon petrebels.com and decided to give their Der Kratzbaum Turnbike 190 a try. The delivery was prompt, and I was amazed by how quickly it arrived at my door the day after ordering. The packaging was impeccable, and assembling the cat tree was a breeze, taking just an hour of effortless setup. The actual size and sturdiness of the cat tree post-assembly far exceeded my expectations from the photo on Amazon. Watching my outdoor cat, Rico, eagerly explore the two cozy caves was a heartwarming sight. He was so engrossed in one cave that I had to coax him out to install the other. Despite Rico being a large 7kg cat, he effortlessly fit into the caves and lounging areas, thanks to the spacious design. As Rico has physical limitations due to age, I was initially concerned about him accessing the different levels. However, the thoughtfully spaced platforms and ladders proved to be easily navigable for him. The stability of the cat tree is unparalleled; even with Rico's weight and occasional unsteady movements, there was no wobbling or shaking, showcasing its robust construction. While there were minor hiccups like smaller-than-expected pillars and a loose screw (possibly my assembly error), they did not compromise the overall quality and functionality of the cat tree. The cream color and the beautifully designed cushions in the caves and top platform added an elegant touch to my home, unlike traditional, unsightly cat trees. Rico, who typically only roams outside, has now claimed the lower cave as his new favorite spot, only emerging for meals. Seeing him content and relaxed in his new favorite spot fills my heart with joy. I am thoroughly impressed with the Der Kratzbaum Turnbike 190 and am convinced that it is a worthwhile investment that will last a lifetime, with perhaps just a fabric change needed after years of use. This cat tree has truly transformed Rico's indoor experience and my perspective on cat furniture. I wholeheartedly award it a perfect 5-star rating for its exceptional design, functionality, and durability. If you're looking for a cat tree that exceeds expectations and seamlessly blends into your living space, this one is an absolute dream come true.

Unmatched Support and Quality: Unraveling the Petrebels Experience

Embarking on a journey with petrebels.com was a testament to perseverance and excellence. Despite hurdles encountered with the delivery service, DPD, the silver lining emerged in the form of impeccable support from Petrebels, with Simone spearheading the mission with unmatched competence and friendliness. Upon the much-anticipated arrival of the scratching post and the meticulous assembly process, it became evident that this piece of furniture was more than just a mere accessory—it exuded unparalleled quality and was worth every penny spent. The sturdiness of the structure and the lush, dense sisal ropes were a testament to the craftsmanship and attention to detail invested in its creation. Witnessing all three of my beloved feline companions promptly claiming their spots on the tree reinforced the notion that this investment was not only for their enjoyment but also a symbol of true value. It goes without saying that this won't mark the end of our journey with Petrebels; it's merely the beginning of a lasting relationship characterized by trust, quality, and unparalleled customer service.

Exceptional Quality Cat Scratching Posts that Delight Our Furry Friends

Having purchased cat scratching posts from petrebels.com, I must say that the quality is exceptional. The sturdy construction and durable materials used in the products truly stand out. While the instructions provided were a bit unclear, leading to some initial confusion during assembly, the customer service team quickly resolved the issue with a friendly and helpful phone call. Since setting up the new scratching posts, our cats have been overjoyed and couldn't be happier. Their excitement and contentment are truly heartwarming to witness - it's clear that these products are a hit with our furry friends! Thank you, petrebels.com, for providing such high-quality items that bring joy to both pets and their owners. Highly recommended!

A Kingdom of Joy for Furry Friends: A Petrebels’ Krabpaal Experience

Upon discovering the Krabpaal in de actie on petrebels.com, priced at a mere 99 euros, I hesitated but ultimately decided to splurge. Within just two days, the towering delight was delivered right to my doorstep. The moment I assembled it, I was awestruck by its beauty and robustness. Sturdy and well-crafted, it was a true testament to quality. What truly impressed me was the ease of assembly; within no time, my furry friend was poised to conquer their new kingdom. The seamless process left me in awe of the thoughtful design and attention to detail. Moreover, the option to purchase additional parts and accessories individually was a game-changer, ensuring customization to suit my pet's preferences perfectly. Petrebels' Krabpaal in de actie has not only brought joy to my furry companion but also added a touch of elegance to our living space. I am beyond delighted with my purchase and would highly recommend it to fellow pet lovers. Thank you, Petrebels, for creating such a delightful oasis for our beloved animals.

Above and Beyond: Exceptional Service and Speedy Delivery!

As a customer of petrebels.com, I can't help but sing praises for their remarkable service. From placing my order just two days ago to anticipating its arrival today, I am thoroughly impressed by their swift delivery process. Moreover, the cherry on top was their impeccable customer service. Upon reaching out via email about a minor concern, the team promptly and graciously resolved the issue, showcasing their dedication to customer satisfaction. This level of care and efficiency is truly commendable and sets petrebels.com apart from the rest. Thank you for exceeding my expectations and making my shopping experience a delightful one!

Exemplary Customer Care That Goes Above and Beyond

As an avid pet owner, I understand the importance of quality products for our furry friends. When I encountered a defective part on a cat tree from petrebels.com, I was pleasantly surprised by the exemplary customer care I received. Within just one day, they promptly resolved the issue by sending a replacement part, even during the busy holiday season. This level of dedication and service is truly commendable, and it's what sets petrebels.com apart. I am more than willing to pay a little extra for such outstanding customer support. Thank you for going above and beyond to ensure customer satisfaction!

Unmatched Speed and Reliability – A Game-Changer!

Experiencing the service at petrebels.com was nothing short of exceptional! When I placed an order for a cat tree on the 17th of November 2022, little did I expect to have it delivered to my doorstep in Belgium in less than 24 hours! The lightning-fast delivery left me amazed and truly impressed. The efficiency paired with the quality of the product was a winning combination for me. This level of service and the remarkable value for money has undoubtedly made me a loyal customer. I highly recommend petrebels.com for their top-notch service and reliability!

Top-Quality Cat Tree: A Feline Haven!

As a cat lover, I am thrilled to share my experience with the amazing cat tree from petrebels.com. My feline friends absolutely adore it! The tree is not only incredibly high-quality and sturdy, but it also stands perfectly without needing to be anchored to the wall. From the moment I placed my order, the delivery was prompt, and the package arrived in three parcels, impeccably wrapped for protection. I couldn't be happier with this purchase!

Absolutely Terrific!

Reflecting on my experience with petrebels.com, I can confidently say it was absolutely fantastic! From the moment I placed my order, it took only two days for the delivery to arrive. Last night, I assembled the Scenic View 197 grey cat tree, and our two British Shorthair kitties immediately made it their own. This cat tree offers numerous sleeping spots, all equipped with cozy cushions, toys, and ample scratching surfaces, making it a perfect playground for our feline duo to frolic together. The craftsmanship is superb, leaving not only us - the proud cat parents but also our fur babies - genuinely thrilled. Admittedly, at 414 Euros, the price tag may seem hefty, but the combination of adventure, play, and rest that this cat tree provides is truly priceless. The platforms are generously sized, even accommodating our large cats comfortably. If I were to nitpick, assembly proved a bit challenging at times, especially locating the screw entrances beneath the tiers. However, I attribute this more to my own impatience rather than any fault in the product. Without a doubt, I wholeheartedly recommend this product!