Petz Reviews

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3 Votes

3 Reviews

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In the Big Sales category

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33% users rated Terrible
0% users rated Poor
0% users rated Average
33% users rated Very Good
33% users rated Excellent
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L Lucimara
215 days ago

Unveiling the Excellence: A Heartfelt Ode to

As a former employee, I am honored to share my genuine experience with The epitome of excellence in customer service and product quality, this company truly excels in every aspect. Not only do they go above and beyond to provide stellar service to their customers, but they also prioritize equipping their employees to deliver the utmost satisfaction to every pet owner. Working at was not just a job; it was a heartfelt journey of enriching pet lives and creating joyous moments for their owners. From the care and attention to detail in every interaction to the unwavering dedication to customer satisfaction, stands out as a shining example of what a pet-centered business should be. Kudos to for their remarkable commitment to excellence, and for fostering a work environment that values both its customers and employees alike. If you're seeking a company that truly cares about pets and their well-being, look no further than They have set the bar high for pet industry standards, and I am proud to have been a part of their exceptional team.
E Elaine Gilio
582 days ago

Exemplary Customer Service at

After reading a review about a disappointing experience at, I was initially hesitant to make a purchase. However, my recent encounter with their customer service team has completely changed my perspective. I placed an order for 10 individual 1kg packs of pet food, willing to pay a bit extra for the convenience of pre-portioned packages. To my dismay, I received a single 10kg bag of food, which was priced much lower. Expecting the worst, I contacted their customer service team, fully prepared for a lengthy process. Much to my surprise, I was met with a reassuring and understanding representative named Mayara. Despite the initial hiccup, Mayara efficiently processed my request for a refund, acknowledging the error and ensuring that I was promptly reimbursed. This level of professionalism and attentiveness truly sets apart from other companies. Their quick response and willingness to rectify the situation have not only retained me as a loyal customer but have also restored my faith in exceptional customer service. I highly recommend to all pet owners looking for reliable products and outstanding customer care.
L Luana Perdigao
1234 days ago

Unleashing Happiness: How Petz’s Subscription Service Revolutionized My Pet Care Routine!

As a proud owner of a gentle giant - my beloved São Bernardo - finding affordable and high-quality pet food was always a top priority for me. After extensive research, I stumbled upon Petz's subscription service, and let me tell you, it has truly transformed the way I care for my furry friend. Not only did signing up for their subscription plan unlock even greater discounts, but it also ensured that I never had to worry about running out of food for my beloved companion. The convenience of having my pet's favorite food delivered right to my doorstep, coupled with the peace of mind knowing that I am saving money in the process, is truly priceless. What's more, the prompt delivery and complimentary shipping have made every interaction with Petz a delight. Their user-friendly online platform makes it a breeze to manage my subscription, and the personalized care and attention to detail they provide have truly set them apart from other pet food providers. In conclusion, my journey with Petz has been nothing short of exceptional. From the seamless subscription process to the unparalleled service, I can confidently say that Petz has exceeded all my expectations. Thank you, Petz, for making pet care not just convenient, but also a joyous experience filled with savings and satisfaction!

Introduction is one of the leading online pet supply retailers in Brazil. With a wide range of products for various types of pets, aims to provide convenience and quality to pet owners across the country. From pet food and accessories to healthcare products and grooming tools, the website offers a comprehensive selection for all pet needs.

Pros and Cons

  • Extensive product range for various pets
  • Convenient online shopping experience
  • Competitive prices
  • Easy returns and exchanges
  • Responsive customer service
  • Secure payment options
  • Limited information on some products
  • Shipping costs can be high for certain areas
  • Occasional delays in delivery

User Experience provides a user-friendly experience with its intuitive layout and easy navigation. The website offers clear product categories, making it simple for users to find the items they need. The search function is also efficient, providing relevant results quickly. The overall shopping process is smooth, and the checkout process is straightforward.

Pricing and Value for Money offers competitive prices compared to traditional brick-and-mortar pet supply stores. The website frequently offers promotions and discounts, allowing customers to save money on their purchases. Considering the convenience and wide selection available, provides good value for money.

Customer Service is recognized for its responsive and helpful customer service. The website provides multiple contact channels, including email, phone, and live chat support. Customers can easily reach out to the support team for inquiries, assistance with orders, or to address any concerns. The customer service representatives are knowledgeable and dedicated to resolving customer issues promptly.

Product Quality and Selection offers a wide range of products from reputed brands, ensuring high-quality choices for pet owners. Whether it's pet food, toys, accessories, or healthcare products, the website provides a diverse selection to cater to the needs of different pets. Customers can trust the product quality and reliability.

Website Usability

The website is designed to be user-friendly and visually appealing. The layout is clean, with clear categorization and easy-to-use filters. Product pages provide detailed descriptions and specifications, helping customers make informed decisions. The website is also optimized for mobile devices, ensuring a seamless browsing experience for users on smartphones and tablets.

Returns and Exchanges has a straightforward and hassle-free returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they are in unused and resalable condition. The process can be initiated through the website, and the customer support team assists in making the process smooth and convenient for customers.

Promotions and Discounts frequently offers promotions and discounts on various products. Customers can find special deals, seasonal offers, and bundled packages to save money on their purchases. The website also has a loyalty program that rewards frequent shoppers with exclusive discounts and incentives.

Reputation has established a strong reputation in the market as a reliable and trustworthy online pet supply retailer. The website has received positive reviews from customers for its product quality, customer service, and timely deliveries. The company prioritizes customer satisfaction and continuously strives to maintain its reputation in the online pet supply industry.

Payment Options offers secure and convenient payment options for customers. Users can choose from various payment methods, including credit cards, debit cards, online banking transfers, and digital wallets. The website ensures the security of customer payment information through encryption and strict data protection measures.

Loyalty Programs has a loyalty program called "Petz+", which rewards customers for their purchases. Members of the program receive exclusive discounts, early access to promotions, and personalized offers. Accumulated points can be redeemed for future purchases, providing additional benefits and incentives to loyal customers.

Customer Reviews

Customer reviews play a crucial role in the decision-making process for online shoppers. showcases customer reviews on product pages, allowing prospective buyers to gauge the quality and suitability of the items. The website encourages customers to leave reviews, which helps build trust and transparency with potential customers.

Community Involvement actively engages in community involvement and social responsibility initiatives. The company supports animal welfare organizations and shelters, organizing adoption drives and fundraising campaigns.'s commitment to giving back to the community and promoting animal welfare adds to its positive image.

Shipping and Costs offers nationwide shipping across Brazil. The shipping costs are calculated based on the weight and dimensions of the products, as well as the delivery location. While the website strives to provide competitive shipping rates, certain remote areas may incur higher shipping costs. The estimated delivery time is typically provided during the checkout process, and customers can track their orders online for added convenience. In conclusion, is a reliable and convenient online pet supply retailer in Brazil. With its extensive product range, competitive pricing, user-friendly website, and responsive customer service, it caters to the needs of pet owners nationwide.'s commitment to quality, customer satisfaction, and community involvement make it a trustworthy choice for pet supplies.