Users Voice for Phonepe

17% users rated Terrible
20% users rated Poor
14% users rated Average
6% users rated Very Good
43% users rated Excellent
Pie Chart Review Representation for Phonepe
Phonepe Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Phonepe Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 24 Oct 2019

Last updated by on 09 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 3.4 4.5 2.3 5 1.4 3.8
Oct 2022 3.5 4.7 3.6 5 1.2 4.2
Nov 2022 4.2 4.2 5 5 1.1 2.8
Dec 2022 5 5 1.8 5 5 5
Mar 2023 3.5 3.3 5 5 1 3.4
Line Chart for Rating of peer stores

phonepe.com

patpat.com

airportparkingreservations.com

justrechargeit.com

EaseMyTrip.com

fragrancex.com

Detailed Phonepe Review by

Introduction

PhonePe.com is a digital payments platform that allows users to make hassle-free transactions online. With PhonePe, users can easily send and receive money, pay bills, and recharge mobiles. The platform is user-friendly and convenient for people looking for a reliable online payment solution.

Pros and Cons

Pros:
  • Easy to use and navigate interface
  • Secure and safe transactions
  • 24/7 customer service support
  • Wide range of services offered
  • Accepts multiple payment options
Cons:
  • Occasional technical glitches
  • Some services may not be available in certain areas

User Experience

PhonePe.com provides a seamless user experience with its simple and intuitive interface. The platform is easy to navigate and allows users to complete transactions in just a few clicks. It also provides users with a history of all their transactions, making it easy to keep track of their spending. However, occasional technical glitches and restrictions in certain areas can impact the user experience.

Pricing and Value for Money

PhonePe.com charges no fees for most of its services, making it an affordable option for users. However, some services may incur additional charges, and the value for money may vary depending on the user's needs.

Alternatives

There are several alternatives to PhonePe.com, such as Google Pay, Paytm, and BHIM. These platforms offer similar services and features, but users must consider their specific requirements to choose the best option.

Customer Service

PhonePe.com offers 24/7 customer service support through various channels, such as phone, email, and chat. The platform is known for its prompt and efficient customer service, ensuring that users receive assistance whenever they need it.

Product Quality and Selection

PhonePe.com provides users with a wide range of services, such as bill payments, mobile recharges, and money transfers. The platform partners with various vendors to offer a vast selection of products and services, ensuring that users get what they need.

Website Usability

The PhonePe.com website is user-friendly and easy to navigate, with all services organized and accessible from the main menu. The platform also provides users with a detailed FAQ section that addresses most common queries.

Returns and Exchanges

PhonePe.com does not provide refunds or exchanges for most of its services. However, in case of any issues, users can contact customer service for assistance.

Promotions and Discounts

PhonePe.com offers various promotions and discounts on its services, such as cashback offers, discounts on specific transactions, and more. Users can keep an eye out for such offers to save money and avail of additional benefits.

Reputation

PhonePe.com has a good reputation in the market for its efficient payments platform, user-friendly interface, and reliable customer service.

Payment Options

PhonePe.com accepts multiple payment options, such as credit/debit cards, UPI, online banking, and more. The platform also offers various wallet services, allowing users to store their money securely and make quick transactions.

Loyalty Programs

PhonePe.com currently does not have any loyalty programs. However, the platform offers cashback and discounts on various transactions, providing added benefits to users.

Customer Reviews

Customer reviews for PhonePe.com are largely positive, with users praising the platform's user-friendly interface, efficient customer service, and secure transactions.

Community Involvement

PhonePe.com actively engages with its users through social media platforms and conducts outreach programs to promote digital payments and financial literacy.

Shipping and Costs

PhonePe.com does not require shipping as its services are digital. However, additional charges may apply for certain services, and users must be aware of such costs before making transactions. In conclusion, PhonePe.com is a reliable and user-friendly platform for digital payments. While occasional technical glitches and restrictions in certain areas can impact the user experience, the platform's prompt and efficient customer service, variety of services, and attractive promotions and discounts make it a popular choice among users.

Phonepe Recent User Reviews

User Rating

5 stars

59

4 stars

25

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-09-03

Review Title: Phonepe Customer Care Number Related Solve Payment issue Call Now 24/7 hours available//(7384..5206..99..
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Phonepe Customer Care Number Related Solve Payment issue Call Now 24/7 hours available//(7384..5206..99..Phonepe Customer Care Number Related Solve Payment issue Call Now 24/7 hours available//(7384..5206..99..

👤

Reviewer Name: Rashmita Lakra

Review Submission Date: 2022-12-27

Review Title: Phonepe is not reliable
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Phonepe is not reliable, phone pe customer care executives are rude and they don't resolve any problem, they don't help, stuck payments are confirmed after 2-3 days because of which customer make double payment,if one wants to get the amount refunded the customer will have to go back where he/she made payments but phonepe won't help

👤

Reviewer Name: Rahul Kumar

Review Submission Date: 2022-12-25

Review Title: PhonePe refund customer care O62O31O7OO1
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund releted PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund

👤

Reviewer Name: Rupesh Kumar

Review Submission Date: 2022-12-21

Review Title: Phonepe csutoner csue…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Phonepe csutoner csue Calling,98322,16238, All sales information about the Help Center a bit of a email address which is

👤

Reviewer Name: Hem Narendra

Review Submission Date: 2022-12-14

Review Title: Phone pe is good there is a big error…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Phone pe app is good but there is a big error in app we can see only one year certain months transaction no one can suggest how can we get older data of transaction how to contact customer care also not even responding while call when compare to Goole pay old approx 5 yers back transaction alos we can see ,now days everything is upgrading phone pe also has to be updated there app by taking it as a high priority

👤

Reviewer Name: Upendra Raj

Review Submission Date: 2022-12-14

Review Title: Call Customer Care PhonePe O6OOIOO5IOO…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Call Customer Care PhonePe Toll…Call Customer Care PhonePe Toll Free(O6OOI-OO5-IOO) very good Upi service phone per digital payment app india

👤

Reviewer Name: Aftab Alam

Review Submission Date: 2022-12-11

Review Title: PhonePe refund customer care. O6OOIOO5IOO
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: PhonePe refund customer care O6OOIOO5IOO all parcel refund releted enquiry just problem type.PhonePe refund customer care O6OOIOO5IOO all parcel refund releted PhonePe refund customer care O6OOIOO5IOO all parcel refund releted enquiry just problem type.PhonePe refund customer care O6OOIOO5IOO all parcel refund

👤

Reviewer Name: Bharathi Kadamanglam

Review Submission Date: 2022-12-09

Review Title: Good evening ma'am nenu phone pay gold…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good evening ma'am nenu phone pay gold oder chasanu 3 months authi but not delivered resbulith vas no vary deliver no .........?3 months vas comte but no response.....????

👤

Reviewer Name: cretidcard sbikycupdate

Review Submission Date: 2022-12-05

Review Title: Phonepe customer care***07810811398
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Phonepe customer care***07810811398Phonepe customer care***07810811398Phonepe customer care***07810811398Phonepe customer care***07810811398

👤

Reviewer Name: Raj Kumar

Review Submission Date: 2022-12-01

Review Title: PhonePe refund customer care 09827920521
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: PhonePe refund customer care 098279-20521 all parcel refund releted enquiry just problem type.PhonePe refund customer care 082602-51948 all parcel refund releted PhonePe refund customer care 098279-20521 all parcel refund releted enquiry just problem type.PhonePe refund customer care 082602-51948 all parcel refund releted PhonePe refund customer care 098279-20521 all parcel refund releted enquiry just problem