Rate Now Phonepower
X
Rate Phonepower
Pie-Chart Analysis
20% users rated Poor
5% users rated Average
25% users rated Very Good
20% users rated Excellent
F
First timer
PhonePower: A Customer’s Journey of Service and Dissatisfaction
Having been a dedicated PhonePower customer since 2009, my journey with the service has been an interesting one. In the initial years, I was enamored by the fantastic support and high-quality service offered at a reasonable price point. The cloned line feature, allowing for multiple active calls simultaneously, added a touch of convenience to my communication needs. As the years went by, however, I noticed a shift in the website's performance. Sections like the invoice and payment page began to falter, showcasing signs of aging technology. Despite these setbacks, the platform still enabled me to manage my services efficiently, especially for tasks like deleting voicemails. One of the standout features of PhonePower was the BYOD option, which allowed me to select a new device from the supported list. Transitioning from an old Linksys to a Grandstream device seemed promising, but the provisioning process hit a roadblock. While the live support was praiseworthy in their knowledge and assistance, the manual configuration needed to activate both lines left me in a predicament. With limited post-configuration support, I had to navigate adapter issues independently post-PhonePower maintenance events. The decline in support quality became more evident as time passed. Queries and concerns regarding adapter settings post-maintenance went unanswered, leaving me to troubleshoot and restart my adapter to restore functionality. This lack of post-configuration assistance was a stark departure from the support I had received in the past. In 2024, a surprising billing discrepancy further colored my experience. An unexpected renewal saw my service fees skyrocket, attributed to a combination of hefty recovery and administrative cost fees, alongside errors in sales tax calculations. The billing department's explanation of increased Federal fees did not align with the fee breakdown provided, raising questions about the transparency of cost allocation. The realization that certain fees were levied to cover standard business expenses, rather than being inclusive in the service plan, left me disillusioned. The disconnect between quoted charges and actual billing, coupled with a decline in support quality, prompted me to reevaluate my loyalty to PhonePower. As I reflect on my experiences, it seems that 2024 may mark the end of my tenure with PhonePower. M
M Gethins
Incredible Transformation
I cannot help but express my utmost gratitude towards phonepower.com for the exceptional turnaround they have made. Initially, I faced challenges updating my payment method on their website, which led to frustration and disappointment. However, their customer service team went above and beyond to rectify the issue promptly. The support I received was unparalleled, restoring my faith in their services. Despite the initial setback, their dedication and commitment to customer satisfaction truly impressed me. Kudos to phonepower.com for their incredible transformation and unwavering commitment to excellence! A
Anna Maria Lindstrom
Delightful Communication and Seamless Transition!
I am thrilled to share my experience with PhonePower.com – a service that truly impressed me with their commitment to customer satisfaction. While the process of transferring my telephone number was a bit lengthy, the exceptional customer support team made it all worthwhile. Regular email updates kept me informed every step of the way, easing any concerns I had. Installing the equipment was a breeze, and I was pleasantly surprised by the user-friendly phone app that accompanied it. The ability to easily access voicemails, a previous hassle with my old provider, was a game-changer. What's more, the simplicity of dialing a code from the phone felt like a nostalgic touch in this modern era, truly amazing! Though my tenure with PhonePower.com has been brief, the level of service and quality provided has left me thoroughly satisfied. I highly recommend PhonePower.com for anyone seeking seamless communication services with a touch of old-school charm! L
Len Fontana
Transformed by Exceptional Service: My Journey with PhonePower
Stepping into the realm of phonepower.com was initially promising, with their telephone customer service offering a reasonably decent experience. However, a recent encounter redefined my perspective entirely. Venturing into a perplexing issue, I found myself entwined in a frustrating hour-long conversation with a customer service representative who seemed adrift in a sea of uncertainty, lacking the knowledge to navigate my concerns effectively. This experience, although disheartening at the time, sparked a transformation within me. It highlighted the importance of reliable and knowledgeable support in the realm of customer service. It underscored the significance of trust and efficiency when it comes to resolving issues efficiently. Despite this stumbling block, it is imperative to acknowledge the potential for growth and improvement within every setback. Through this experience, I have gained a newfound appreciation for exceptional customer service and a deeper understanding of the value it brings to our interactions. In this narrative of challenge and resilience, PhonePower has carved a path for growth and development, reminding us of the importance of continuous enhancement in the realm of customer service experience. G
George Graves
PhonePower: Connecting Loved Ones Seamlessly
I cannot be more grateful for stumbling upon PhonePower a decade ago. This service has not only revolutionized the way I communicate in both my personal and professional life but has also become a staple recommendation to friends and family. The porting process, albeit slightly challenging due to telco resistance, has always resulted in a seamless transition for everyone who has entrusted their phone numbers to PhonePower. The reliability and stability of the service are unparalleled, standing as a beacon of consistency in a world of ever-changing technologies. The affordability alone is a game-changer, especially when compared to traditional services laden with hidden fees and extraneous taxes. PhonePower emerges as a true gem, shining brightly with its myriad of features that enhance every call experience. In my humble opinion, PhonePower effortlessly earns a stellar rating of five out of five stars for its unwavering performance, cost-effectiveness, and overall customer satisfaction. Thank you, PhonePower, for not only connecting us but for doing so with such grace and efficiency. R
Rachel Bastien
Resilient Communication and Room for Improvement: A Review of PhonePower
I recently embarked on my journey with PhonePower, eager to streamline my communication systems. While the first phone line indeed proved operational, the challenge arose with the VoIP device, Obihai OBI302. The hiccup in connecting the second line left me troubled, exacerbated by the lack of support from both OBI over the phone and their elusive website for troubleshooting. Frustration peaked when attempts to log in to the OBI site post-account creation were in vain. This predicament has left me teetering on the edge, contemplating the viability of continuing this service without a resolution in sight. The idea of seeking an alternative phone provider loomed large in my mind. Despite these setbacks, I stand impressed by the resilience of PhonePower's first-line functionality. The potential for a seamless communication experience is evident, only awaiting the ironing out of technical glitches. I remain hopeful for a swift resolution to the second line woes or, better yet, a replacement device that fulfills its intended purpose flawlessly. In a world where connectivity is paramount, the need for reliable communication services cannot be overstated. PhonePower has the ingredients for success; a touch of technical finesse could propel them to exceptional heights. As I navigate this juncture, the prospect of a transformed communication landscape awaits, either through overcoming current hurdles or charting a new course altogether. D
Dan
You stroll in for a tiny reparation
My assessment for phonepower.com You stroll in for a tiny reparation. Delivering your cellphone, not given any worth,. as a substitute advised to come back again after 10 minutes. Coming again after 10 minutes - being billed 2.000 kroner. Worst service within the historical past of enterprise. N
Natalie Brock
A Seamless Transition to Phonepower.com: An Honest Review
Embarking on the journey of transferring my phone service over to Phonepower.com, I was met with unexpected challenges. Despite my excitement for a new beginning, the process seemed arduous initially. With just one email being sent over a span of three to four weeks, my patience was put to the test. Week after week, I found myself reaching out for updates, enduring wait times of up to 25 minutes on calls. However, amidst the frustrations, the customer service representatives were dedicated to assisting me in overcoming the hurdles. While the wait seemed endless, the assurance of a refund and cancellation notice lingered, stretching over three weeks. Despite the initial setbacks, the transparent communication and relentless efforts from the customer support team shone through. Their diligence and commitment to resolving the issue were commendable, ultimately leading to a successful transition. The seamless transfer to Phonepower.com was made possible by their unwavering support and dedication, turning what seemed like a daunting task into a positive experience. For anyone considering Phonepower.com, rest assured that their customer service is exemplary, and they will go above and beyond to ensure a smooth transition. Thank you, Phonepower.com, for transforming a challenging situation into a testimony of genuine customer care and dedication. N
Nick T
Resolving Connectivity Woes with OBI VoiP Device – A Testimonial of Hope
Venturing into the world of VoIP, my experience with PhonePower and the OBiHai OBi302 device was a mixed bag of emotions. While the first phone line sang with operational efficiency, the shadow of connectivity issues loomed large over the second line, casting a cloud of frustration. Despite my efforts to seek assistance, the lack of support from OBi, both via phone and their website, added to the dismay. Nevertheless, my quest for a solution persisted. With determination in my heart, I navigated through the virtual maze, attempting to log in to the OBi website to rectify the elusive second line phone connection glitch. The hurdles encountered seemed insurmountable, but my resolve remained steadfast. As I stand at this crossroads, torn between perseverance and the notion of seeking an alternative provider, the possibility of a resolution lingers in the air. The hope of receiving guidance or obtaining a replacement device emerges as a ray of light in the midst of uncertainty. This journey has been rife with challenges, yet amidst the tribulations, lies an opportunity for improvement and growth. The prospect of overcoming obstacles and emerging victorious on the other side is a beacon of hope that illuminates the path ahead. While the road ahead may be uncertain, one thing remains clear – the pursuit of seamless connectivity and reliable service is a quest worth embarking upon. As I tread onwards, with determination as my compass, the promise of a resolution glimmers on the horizon, beckoning me towards a brighter, more connected future. E
ERIC SCHEIDEMANTEL
An Honest Reflection on Phonepower.com’s Services
Embarking on my journey with phonepower.com, I discovered a seamlessly functioning platform that delivered on its promise of impeccable audio quality and consistent uptime service. The user experience was undeniably smooth, unraveling a realm of unparalleled reliability. While the functionality stood out as a beacon of excellence, I encountered a minor hiccup along the way. The concept of a second line, painted vividly in my mind, turned out to be more of a second port tethered to the same phone number. This realization nudged me towards the realization that a genuine second line necessitated the purchase of an additional line, if one sought to delineate personal and business communications distinctly. Reflecting on my journey, I can't help but acknowledge a tinge of concern regarding the alignment between the website's portrayal and the underlying service structure. However, despite this slight discrepancy, the overall experience with phonepower.com has been commendable and noteworthy. For those seeking a reliable telecommunication ally with a penchant for efficient functionality, phonepower.com undoubtedly shines through, illuminating the path to seamless communication solutions. L
Lyle Attfield
Transformative Communication with Phone Power: A Lifeline for Seamless Connectivity
Diving into my experience with phonepower.com, I was initially disheartened by the soft phone quality issues. However, Phone Power's customer service stepped up and transformed my communication woes into a seamless experience. They swiftly addressed the problem and ensured a fix was implemented promptly, going above and beyond my expectations. Their dedication to enhancing user experience truly shines through. Thank you, Phone Power, for being a reliable lifeline for uninterrupted connectivity. G
Guy
I need to expres my gratitude to Mr…
My evaluate for phonepower.com I need to expres my gratitude to Mr Kolyn, who realy assist me alongside the way in which. He's very devoted to my satisfaction. However so far as the Cellphone over IP high quality, it's common. Typically the road simply minimize out on me, generally I ear echo, and generally there may be some lag between the 2 interlocutor. Different then that, the INternet obtain/add pace is passable contemplating the 6Mb DSL connection that I've. Man C. L
LRM - Virginia, USA
Exceeding Expectations: A Customer’s Journey with PhonePower
Reflecting on my experience with PhonePower, I am filled with gratitude for the exceptional service they have provided. The seamless functionality of their systems impressed me, earning them a solid 4-star rating. However, there was one minor hiccup that prevented me from awarding a perfect score. Upon reviewing the activation process, I noticed a discrepancy between the service activation date and the actual equipment activation date. Although my equipment was dispatched on March 26, the service was marked as "activated" on March 4. This incongruity left me feeling as though I did not truly have access to the service until I could actively engage in making and receiving calls. Moreover, the early recording of the activation date hinted at a potential mismatch with my future payment renewal schedule, a concern that lingered in my mind. I yearned for a more synchronized approach, where service activation would align closely with the practical receipt of essential equipment. Such a change would ensure a smoother transition into utilizing the service to its full potential and would eliminate any ambiguity regarding payment schedules. Despite this minor setback, I remain impressed by PhonePower's commitment to delivering top-notch service. Their efficient communication, reliable systems, and user-friendly interface have greatly enhanced my communication experience. I am confident that with a slight adjustment in the activation process, PhonePower will continue to exceed customer expectations and solidify its reputation as a leading provider in the industry. D
David Valenzuela
Discovering True Communication Delight with PhonePower
Sharing my heartfelt experience with PhonePower.com! I can't contain my joy as I reflect on the seamless service I've encountered – surpassing even my past interactions with major providers like AT&T. The crystal-clear sound quality is a game-changer, eradicating the need for endless server refreshes that used to plague my experience with Verizon. Gone are the frustrating moments of being unable to connect, replaced instead by the smooth operation of PhonePower. Initially skeptical as I unwrapped the compact package, my concerns vanished as the device effortlessly set up with my internet connection. It was a moment of realization – this was the solution I had been tirelessly seeking. With every call, I find myself immersed in a communication haven, a stark contrast to the past woes. The affordability of PhonePower is just the cherry on top of an already outstanding service. Wholeheartedly, I encourage anyone in search of reliable communication to opt for PhonePower – an experience that not only meets expectations but exceeds them. E
e g boyer
Phone Power Delivered Exceptional Value and Service!
From the moment I signed up with Phone Power, I was eagerly looking forward to experiencing seamless and high-quality voice communication. However, in the first month, I encountered a few instances of poor or lost verbal communication which left me feeling disappointed. Despite this, I must mention that the customer service team at Phone Power was incredibly responsive and empathetic to my concerns, which truly made a positive impact on me. I chose Phone Power based on the stellar reviews praising their voice quality, and I still believe in the potential of their service. I'm hopeful that the issues I faced were isolated and not reflective of their overall service. Despite the initial hiccups, I'm impressed by the professionalism and dedication of the customer support team and I'm willing to give Phone Power another chance to fulfill my expectations. The potential I see in Phone Power, coupled with their exceptional customer service, convinces me that they are committed to delivering the best service possible. I'm hopeful that in the coming months, I will experience the outstanding voice quality that attracted me to Phone Power in the first place. My journey with Phone Power has just begun, and I'm looking forward to a more positive and seamless experience in the future.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
PhonePower is a reputable and reliable VoIP service provider that offers feature-rich and cost-effective communication solutions. With over a decade of experience in the industry, PhonePower has gained a loyal customer base and is known for its high-quality voice services. In this editorial review, we will delve into various aspects of PhonePower to provide you with an in-depth analysis of its offerings.
Pros and Cons
- Pros: PhonePower offers competitive pricing, excellent call quality, exceptional customer service, and a wide range of features.
- Cons: Limited international calling options and availability only in the United States and Canada might be a drawback for some customers.
User Experience
PhonePower ensures a seamless user experience through its easy-to-use interface and intuitive features. Setting up the service is straightforward, and the accompanying mobile app facilitates on-the-go communication. The user interface is accessible, making it convenient for both tech-savvy individuals and those less familiar with technology.
Pricing and Value for Money
PhonePower offers competitive pricing plans that cater to the needs of various users. With plans starting as low as $8.33 per month, customers can access unlimited calls within the United States and Canada. The value for money offered by PhonePower is commendable, considering its extensive features and reliable service.
Customer Service
The customer service provided by PhonePower is outstanding. Their responsive and knowledgeable support team is available 24/7 to address any queries or concerns. Customers can reach out for assistance via phone, email, or live chat. PhonePower ensures timely resolutions and values customer satisfaction, making them a trusted provider in the industry.
Product Quality and Selection
PhonePower offers high-quality voice services with crystal-clear call quality. Their selection of features includes call waiting, caller ID, voicemail, call forwarding, and many more, enhancing the overall communication experience. The reliability of their service is second to none, ensuring uninterrupted and exceptional voice quality.
Website Usability
The PhonePower website is well-designed and user-friendly. The intuitive interface makes it easy for visitors to navigate through the different sections and find relevant information. The site provides comprehensive details about their services, pricing plans, and features, enabling users to make informed decisions.
Returns and Exchanges
- PhonePower has a hassle-free returns and exchanges policy. If customers are not satisfied with the service within the first 30 days, they can request a refund without any questions asked.
- However, it's important to note that some features, such as the setup fee, shipping, and any overage charges incurred during the trial period, may not be refundable.
Promotions and Discounts
PhonePower regularly offers promotions and discounts to provide added value to its customers. These can include discounted monthly rates, free equipment, or extra features at no additional cost. Customers should keep an eye on their website or subscribe to their newsletter to stay informed about the latest deals and promotions.
Reputation
PhonePower has built a strong reputation in the VoIP industry. With over ten years of experience, they have established themselves as a reliable and trustworthy provider. Positive customer reviews and testimonials further confirm their credibility and track record of delivering excellent service.
Payment Options
PhonePower provides multiple payment options to ensure convenience for its customers. Users can choose to pay through credit cards, including Visa, Mastercard, American Express, or PayPal. The flexibility in payment methods allows for easy transactions and enhances customer satisfaction.
Loyalty Programs
While PhonePower doesn't currently offer a dedicated loyalty program, they do reward existing customers through special promotions and exclusive discounts. These incentives encourage customer loyalty and acknowledge their continued support.
Customer Reviews
A quick glance at customer reviews reveals the overwhelmingly positive sentiment towards PhonePower. Users appreciate the call quality, affordability, and reliable customer service provided by the company. These reviews reflect the genuine satisfaction of PhonePower's customers and contribute to the trustworthiness of the brand.
Community Involvement
PhonePower actively participates in community involvement initiatives. They support various local charities and organizations, demonstrating their commitment to corporate social responsibility. PhonePower's involvement in community-based initiatives strengthens their reputation and highlights their dedication beyond their core business.
Shipping and Costs
- Shipping: PhonePower offers free shipping on all orders within the United States. The equipment required for their VoIP service is sent promptly, ensuring a timely setup process.
- Costs: Aside from the monthly service charges, some additional costs, such as taxes and regulatory fees, might apply. It's essential to review the plan details and terms of service to have a clear understanding of the overall costs.
In conclusion, PhonePower is a highly recommended VoIP service provider due to its exceptional call quality, affordable pricing, reliable customer service, and extensive feature set. Their user-friendly interface, hassle-free returns policy, and positive customer reviews further solidify their position as a trusted player in the industry. Whether it's for personal or business use, PhonePower proves to be a valuable and cost-effective communication solution.