Phoolwala Reviews

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108 Votes

53 Reviews

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In the Outlet Store category

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38% users rated Terrible
2% users rated Poor
0% users rated Average
9% users rated Very Good
51% users rated Excellent
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S Sarath
43 days ago

Exquisite Bouquets and Exceptional Service!

Sharing my delightful experience with phoolwala.com, Order number PW185255. I must say, the beautiful arrangements from Phoolwala instantly caught my eye, and I decided to surprise my wife with a stunning bouquet for Valentine's Day. Anticipating the delivery on the 14th of February by 11 am, I eagerly awaited the moment. Unfortunately, the order did not arrive as expected, which led to some initial disappointment. However, when I reached out to their customer service, the team displayed exceptional professionalism and empathy, ensuring me that the issue would be resolved promptly. Despite the initial setback, the service recovery was exceptional. The team not only ensured the safe and timely delivery of the bouquet but also took the extra effort to include a complimentary gift as a gesture of goodwill. Their commitment to customer satisfaction truly shone through in their actions. Phoolwala's dedication to their customers is commendable, and their stunning floral arrangements speak volumes about their craftsmanship and attention to detail. In a world where customer service can make or break a brand, Phoolwala has undoubtedly set a high standard for excellence. I highly recommend Phoolwala for their exquisite bouquets and exceptional service. Thank you, Phoolwala, for turning a minor hiccup into a memorable experience!
J Jean Boffee jeanieB
52 days ago

From Frustration to Satisfaction: A Testimonial for Phoolwala

After a disappointing experience with a missed delivery and lack of communication, I was hesitant to give Phoolwala another chance. However, I decided to reach out to their customer service team to address my concerns. To my surprise, they responded promptly, acknowledged the mistake, and went above and beyond to rectify the situation. Not only did they offer a heartfelt apology, but they also ensured that the re-delivery was a smooth and successful process. I am truly impressed by Phoolwala's commitment to customer satisfaction and their willingness to make things right. This level of dedication and care has won me over, and I will not hesitate to use their services again in the future. Thank you, Phoolwala, for turning my frustration into satisfaction and proving that your customers truly matter to you.
S Srishti Goel
52 days ago

Turning Frowns into Smiles: A Real Customer’s Experience with Phoolwala.com

Embarking on the journey to surprise a loved one, I placed my order on Phoolwala.com with great excitement and anticipation. However, as time stretched on, my enthusiasm waned as my order failed to show up on the promised day. Disappointed and frustrated, I searched for a lifeline in their customer care service, only to find that their contact numbers were as elusive as my missing delivery. The lack of communication left me feeling stranded and dejected, wondering if my gesture of love would forever remain unfulfilled. The absence of my order and the impossibility of reaching out for assistance reinforced a sense of distrust and disappointment. In the overwhelming tide of negative experiences, I empathize with individuals who stray away from such services, fearing similar letdowns. As a customer, the promise of a timely delivery and accessible customer support are the cornerstones of a satisfactory shopping experience. Phoolwala.com's shortcomings in fulfilling these fundamental expectations cast a shadow of doubt and dissatisfaction, prompting caution in potential customers seeking reliable online services. My plea echoes far and wide: proceed with caution when considering Phoolwala.com for your gifting needs, for the lack of order fulfillment and customer assistance may dim the glow of your heartfelt gestures. Let us hope for a day when such grievances are addressed, turning disappointments into moments of pure joy for customers seeking to share love and happiness through thoughtful gifts.
M Misba
80 days ago

Indulging in Delicious Delights from Phoolwala.com: A Sweet Success Story

As a fervent dessert enthusiast, I recently had the pleasure of ordering a cake from Phoolwala.com, and I must say, it was an absolute delight! The cake not only looked stunning but also tasted divine. Each bite was a symphony of flavors, and it left a lasting impression on everyone present at the event. I want to extend my heartfelt gratitude to the team at Phoolwala.com for creating such a memorable and delectable treat. The entire experience, from placing the order to the final delivery, was seamless and efficient. I truly appreciate the effort that went into ensuring that the cake not only met but exceeded my expectations. Thank you, Phoolwala.com, for making my celebration truly special. I am already looking forward to my next order and can't wait to explore more of your delightful offerings. Keep up the fantastic work!
M Misba
80 days ago

Unforgettable Memories Created – A Sweet Triumph from phoolwala.com

Diving into the world of phoolwala.com, I embarked on a journey to create a special moment with a cake. The outcome? Pure magic. The cake not only came out flawlessly but also surpassed all expectations. The sheer delight of each bite was a testimony to the impeccable taste and quality. With gratitude in my heart, I extend a heartfelt thank you to phoolwala.com for orchestrating this memorable experience. Their dedication to crafting perfection truly shines through in every delectable crumb. Cheers to creating unforgettable memories with phoolwala.com - where every cake is a masterpiece waiting to be devoured!
R Raina Kaur
82 days ago

Turning a Negative into a Positive: A Redemption Story with Phoolwala.com

As a loyal customer of Phoolwala.com, I was initially dismayed with the service I received. However, what transpired after my negative experience truly turned things around for me. After reaching out with my concerns, the team at Phoolwala.com not only listened but went above and beyond to make things right. Their genuine care and effort to remedy the situation completely transformed my perception. As a result, I can wholeheartedly say that Phoolwala.com has won back my trust and loyalty. Thank you for valuing your customers and for the exceptional service recovery.
R Ruma Kalra
108 days ago

Effortless and Exceptional: A Seamless Experience

When I decided to order from phoolwala.com, I was looking for convenience and quality. And I must say, they exceeded my expectations. The entire process was quick and easy, with seamless communication from start to finish. I was kept informed every step of the way, and the end result was truly stunning. The bouquet I ordered was not only beautiful but also radiated freshness and elegance. It's clear that Phoolwala.com takes great pride in their service and products. I couldn't be happier with my experience, and I highly recommend them to anyone looking for a hassle-free and exceptional floral service. Keep up the good work, Phoolwala.com!
R Ruma Kalra
108 days ago

Effortless Elegance: A Testimonial for Phoolwala.com

When it comes to ordering flowers online, my experience with Phoolwala.com was nothing short of exceptional. From start to finish, the process was quick and easy, leaving me impressed with their efficiency and attention to detail. The communication from Phoolwala.com was top-notch, ensuring that every step of my order was seamless and stress-free. Their dedication to keeping customers informed and satisfied truly sets them apart from the rest. Not only was the service excellent, but the bouquet I received was simply breathtaking. The arrangement was expertly crafted, exuding elegance and beauty in every bloom. It was evident that Phoolwala.com takes pride in their work and strives for perfection in every delivery. With such a positive and delightful experience, I have no doubt that Phoolwala.com will continue to impress customers with their outstanding service and stunning floral creations. Keep up the good work, Phoolwala.com - you have definitely won me over as a loyal customer!
S Saba Desai
109 days ago

absolute wonderful experience

⭐️⭐️⭐️⭐️⭐️ Let me start by saying that my entire experience with phoolwala.com was nothing short of amazing. From the moment I placed my order to the timely delivery, every step was seamless and efficient. The best part? The customization options available truly set them apart. I was able to personalize my order to make it extra special, and the end result exceeded all of my expectations. Not only was the delivery right on time, but the care and attention to detail put into packaging and presentation truly impressed me. It's clear that this company values the customer experience from start to finish. I'm already looking forward to placing my next order with phoolwala.com. Thank you for making every occasion a little brighter and more beautiful! I highly recommend them to anyone looking for a top-notch floral experience. -
P Prabir Das
114 days ago

Unforgettable Service: A Heartfelt Thank You to Phoolwala.com

I can't express enough gratitude to Phoolwala.com for their exceptional service. When I ordered a gift, I was hoping for a reliable delivery, and they did not disappoint. The gift reached its destination right on time, bringing joy to the recipient and easing my worries. I am beyond impressed with their reliability and commitment to their customers. Thank you, Phoolwala.com, for making this experience so wonderful. I highly recommend their services to anyone looking for a trustworthy and efficient gifting experience.
D Devi Sree
115 days ago

Phoolwala.com – Dependable and Punctual Service

I cannot express enough how satisfied I am with the service provided by phoolwala.com. Their reliability and punctuality are truly commendable. The peace of mind I had knowing that my order would reach its destination on time was priceless. Thank you for making every experience with you a delightful one. 👍
M Mamata Paikaray
118 days ago

Flawless and Timely Service – A Heartfelt Review for Phoolwala.com

I cannot thank Phoolwala.com enough for their flawless and timely service. My in-laws' 50th wedding anniversary was approaching, and I wanted to make it extra special by sending them a beautiful gift. I chose Phoolwala.com, and I am so glad I did. The process was incredibly seamless, from browsing the website to placing the order. The range of gifts available was impressive, and I found the perfect one to convey my love and best wishes to the couple. What truly stood out was the reliability of their service. The gift reached my in-laws right on time, adding to the joy of the celebration. The quality of the gift and the punctuality of the delivery truly exceeded my expectations. Phoolwala.com helped me make a meaningful gesture that brought smiles and warmth to my loved ones on their special day. I highly recommend Phoolwala.com to anyone looking for a reliable and efficient gifting service. Thank you, Phoolwala.com, for helping me create beautiful memories for my family.
M Mamata Paikaray
118 days ago

Thanks a lot

My overview for phoolwala.com Thanks a lot. Very dependable and reward reached on time for my in-laws fiftieth wedding ceremony anniversary
S Sakshi Chikhale
120 days ago

Thank you

A Blossoming Experience with Phoolwala: A Heartfelt Thank You I cannot express how grateful I am for the exceptional service provided by Phoolwala.com. From start to finish, the experience was nothing short of amazing. The team was incredibly cooperative and attentive, ensuring that every detail of my order was just right. The bouquet that was delivered was an absolute marvel. Each flower was not only fresh but also stunningly beautiful, creating a mesmerizing sight. The carefully arranged blooms truly surpassed my expectations and brought boundless joy to the recipient. What truly stood out was the punctuality of the delivery. The flowers arrived right on time, adding an extra layer of delight to the entire experience. I felt like I could rely on Phoolwala.com to perfectly execute the surprise I had in mind. Thank you, Phoolwala.com, for making the occasion extra special. I am beyond satisfied with the service and the product. I will definitely be returning for all my future floral needs. Your dedication to excellence has won me over, and I cannot wait to spread the word about your remarkable service. Warm regards,
S Sakshi Chikhale
120 days ago

Exquisite Floral Delight Beyond Expectations

After experiencing the exceptional service provided by phoolwala.com, I cannot help but express my gratitude. The team's high level of professionalism and cooperation truly stood out, making the entire process not only smooth but also enjoyable. The bouquet I received was simply breathtaking, each flower exuding freshness and beauty that surpassed my expectations. Not only was the product exquisite, but the punctuality of the delivery was also impeccable. The flowers arrived right on time, enhancing the overall experience and leaving me immensely satisfied. Thank you so much for showcasing such dedication and excellence in your service. Phoolwala.com has not just met but exceeded my expectations, and I highly recommend them to anyone looking for premium floral arrangements coupled with top-notch service. My heartfelt thanks once again for making my experience truly memorable.

Introduction:

Phoolwala.com is a popular online flower and gift delivery service that operates in India. Founded in 1999, Phoolwala has been providing high-quality flower and gift delivery services to customers across India for over 20 years.

Pros and Cons:

Pros: - A wide range of flower and gift options to choose from - Affordable pricing - Same-day delivery options available - Easy and user-friendly interface - Reliable customer service Cons: - Limited international delivery options - High shipping costs for some areas

User Experience:

Phoolwala.com has a simple and user-friendly interface that makes it easy for customers to find what they're looking for. The website is well-organized and easy to navigate, and customers can easily search for specific flowers or gifts using various filters. Additionally, the website offers a secure and hassle-free checkout process, which ensures a smooth user experience.

Pricing and Value for Money:

Phoolwala.com offers competitive and affordable pricing for its flower and gift delivery services. The website offers a price range that suits every budget, making it easy for customers to find something that fits their budget. In terms of value for money, Phoolwala.com is a great option for customers looking for high-quality flower and gift delivery services at an affordable price.

Alternatives:

Some alternatives to Phoolwala.com include: - Ferns N Petals - FlowerAura - IGP - MyFlowerTree - Flaberry

Customer Service:

Phoolwala.com offers reliable and efficient customer service to its customers. The website offers a live chat option, email support, and phone support, making it easy for customers to reach out in case of any queries. Additionally, the website offers a 100% satisfaction guarantee, which assures customers of the website's commitment to providing high-quality service.

Product Quality and Selection:

Phoolwala.com offers a wide range of flower and gift options to choose from, and all products are of high quality. The website works with trusted vendors and florists, ensuring that all products are fresh and of the highest quality. Additionally, the website offers various options for customization, allowing customers to add a personal touch to their flower and gift delivery.

Website Usability:

Phoolwala.com is a user-friendly website that is easy to navigate. The website is well-designed, and all options are clearly labeled, making it easy for customers to find what they're looking for. Additionally, the website offers a mobile-responsive design, ensuring that the website is accessible from any device.

Returns and Exchanges:

Phoolwala.com has a clear and comprehensive returns and exchange policy, which outlines the conditions under which products can be returned or exchanged. In case customers are not satisfied with their product, they can reach out to the customer service team to initiate a return or exchange.

Promotions and Discounts:

Phoolwala.com offers various promotions and discounts to its customers. The website regularly offers coupons and promo codes, which can be used at checkout to avail discounts on products. Additionally, the website offers a loyalty program, which rewards customers with points for every purchase, which can be redeemed for discounts on future purchases.

Reputation:

Phoolwala.com has a strong reputation for providing high-quality flower and gift delivery services in India. The website has a high customer satisfaction rate and has been rated highly by customers on various review websites. Additionally, the website has been featured in various publications, which speaks of the website's trustworthiness and reliability.

Payment Options:

Phoolwala.com offers various payment options, including credit cards, debit cards, net banking, and online wallets. The website's payment gateway is secure and reliable, ensuring that all transactions are safe and secure.

Loyalty Programs:

Phoolwala.com offers a loyalty program, which rewards customers with points for every purchase. These points can be redeemed for discounts on future purchases, making it easy for customers to save money on their flower and gift delivery services.

Customer Reviews:

Phoolwala.com has a high customer satisfaction rate, and customers have rated the website highly on various review websites. Customers have praised the website for its high-quality products, affordable pricing, and reliable customer service.

Community Involvement:

Phoolwala.com is involved in various social initiatives, such as planting trees and supporting children's education. This speaks to the website's commitment to social responsibility and giving back to the community.

Shipping and Costs:

Phoolwala.com offers same-day delivery options in various cities across India. The website's shipping costs vary depending on the delivery location, but in general, the website offers affordable shipping rates. However, shipping costs may be higher for some locations.