Pikl Reviews

Voted Good (5/5)

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20 Reviews

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Exceptional Service and Honest Pricing with Pikl

After a disappointing experience with another insurance provider, I turned to Pikl for help with insuring our family's holiday cottage. From the moment I landed on their website, I was greeted with user-friendly navigation and clear information. I proceeded to obtain a quote, and it seemed promising at first glance. However, my cautious nature kicked in when the email containing the quote lacked the necessary documentation. Contacting Pikl, I expressed my concerns about the accuracy of the information provided. Despite my inquiries, I was initially met with resistance in obtaining the missing documents before payment. To ensure the accuracy of the policy, I emphasized to Pikl over the phone that our cottage was indeed "detached" and not "mid-terraced." Unfortunately, after making the payment, I discovered that the policy reflected the incorrect property type. Disheartened by this oversight, I contacted Pikl immediately. To my relief, Pikl acknowledged the error and offered a prompt solution. They explained that rectifying the mistake would indeed come at an additional cost due to the change in property classification. Although disappointed by the increase in premium, I appreciated Pikl's transparency and integrity in handling the situation. In the end, I made the difficult decision to cancel the policy. Despite the initial setback, Pikl promptly processed my cancellation and assured me of a full refund. While the experience was not without its challenges, I applaud Pikl for their professionalism and commitment to resolving the issue swiftly and amicably. I can confidently say that Pikl prioritizes customer satisfaction over sales commissions, setting them apart as a trustworthy and reputable insurance provider. Thank you, Pikl, for your exceptional service and honest pricing.

Rebecca was very friendly

My review for pikl.com Rebecca was very friendly, helpful and efficient. Thank you.

Exceptional Support and Tailored Solutions: A Grateful Customer’s Experience with Pikl

When I found myself in need of a comprehensive insurance package for my buildings and contents, Pikl.com came through beyond my expectations. Not only did they offer a competitive deal, but their PIKL host insurance top-up option perfectly aligned with my unique requirements. What truly set Pikl apart, however, was their outstanding customer service. Mia and Ben, in particular, went above and beyond to provide me with a personalized experience. Their attention to detail and willingness to listen to my concerns reassured me that I was in good hands. Renewing my insurance with Pikl was not just a transaction; it was a testament to the value they place on their customers. Thank you, Mia and Ben, for your exceptional telephone support, and thank you, Pikl, for delivering tailored solutions that truly cater to individual needs. I couldn't be more satisfied with my decision to trust Pikl with my insurance needs.

Uniquely Personalized Coverage: A Homeowner’s Dream

Embracing the journey of navigating through insurance options for my unique living situation, Pikl was a beacon of clarity and simplicity. As a homeowner dealing with the complexities of living, renting out space, and running a business all under one roof, I was pleasantly surprised by Pikl’s ability to tailor a policy that truly reflected my needs. The peace of mind that came with knowing my insurance coverage was customized to fit my specific circumstances is truly invaluable. Pikl not only met but exceeded my expectations, making the entire process a breeze. Thank you, Pikl, for providing a personalized experience that goes above and beyond!

Renewed again for a second year with…

My review for pikl.com Renewed again for a second year with Pikl. They've also helped arrange our building insurance at a better price than a price comparison website.

Unparalleled Customer Service and Effortless Renewal Experience

I cannot speak highly enough of my experience with pikl.com. When it came time to renew my policy, I was pleasantly surprised by the simplicity of the process. Not only did I receive all necessary documents in advance via email, but I also had the chance to review them at my convenience before proceeding with the renewal. This level of preparation and transparency truly sets pikl.com apart. From my very first interaction with their team last year, I was impressed by the exceptional customer service. The representative I spoke with was not only friendly but also incredibly knowledgeable and helpful, ensuring that all my questions were answered thoroughly. It's these personal touches that make pikl.com stand out as a company that truly cares about its customers. For hosts of holiday lets like myself, finding a reliable insurance provider is crucial, and pikl.com has exceeded all my expectations. Their dedication to customer satisfaction and streamlined renewal process have made me a loyal customer, and I wholeheartedly recommend them to anyone in need of insurance services.

Above and beyond: A Customer Service Triumph at pikl.com

As I navigated the realm of buildings insurance, feeling overwhelmed by the prospect of mounting costs, fate led me to pikl.com. Little did I know that my encounter with Rebecca would redefine my understanding of customer service. Rebecca, with her unwavering dedication and expertise, not only deciphered the complexities of insurance but also managed to secure a quotation that resonated with my financial aspirations. In the midst of uncertainty, Rebecca's guidance shone like a beacon of hope, illuminating a path towards substantial savings. The stark contrast between the exorbitant renewal quotation from my previous insurer and the remarkably affordable option presented by pikl.com left me stunned. It was a testament to the power of diligence and compassion in the realm of customer service. With crystalline clarity, Rebecca decoded the intricacies of the insurance landscape, ensuring that I was well-informed every step of the way. Her efficiency and professionalism were unparalleled, turning what could have been a daunting ordeal into a seamless and gratifying experience. My heartfelt gratitude extends to Rebecca and the entire team at pikl.com for their unparalleled dedication to customer satisfaction. This encounter was not merely transactional; it was a transformative journey that instilled in me a renewed faith in exceptional customer service. Thank you, pikl.com, for going above and beyond in ensuring customer delight.

Guided to Perfect Coverage: A Satisfying Experience with Pikl

Reflecting on my recent interaction with Pikl.com, I am grateful for the exceptional service I received from James. While exploring insurance options, James provided me with detailed information and expert guidance, ensuring that I selected a policy tailored to meet my specific needs. Unlike my previous encounters with other insurance firms, Pikl stood out for its personalized approach and commitment to customer satisfaction. What truly impressed me was the opportunity to compare quotes from three different insurers, empowering me to make an informed decision confidently. However, I encountered minor challenges during the process. The low sound quality during our phone conversation made it difficult for me to fully grasp all the details, requiring increased focus and effort to ensure clarity. Additionally, there was a slight confusion at the payment stage, where I anticipated an immediate transaction but had to wait for about three minutes, causing a momentary misunderstanding. Nevertheless, these minor hiccups were overshadowed by the exemplary service and assistance received from Pikl. James's dedication to helping me find the right coverage left a lasting impression, reaffirming my trust in Pikl as a reliable insurance provider. I am grateful for their commitment to customer satisfaction and their ability to navigate through the intricacies of insurance policies with clarity and expertise. Thank you, Pikl, for guiding me to the perfect policy that suits my needs.

Exemplary Service Leads to Seamless Renewal Process

As I sought to renew my insurance on pikl.com, Mia from the sales team truly stood out. Her impeccable assistance made the entire process not just smooth but enjoyable. From being informative and professional to patiently guiding me through different options, Mia's expertise shone through. Her eloquence and knowledge were truly commendable, making what could have been a mundane transaction into a delightful experience. Kudos to Mia for her outstanding performance and for exemplifying excellence in customer service. Thank you for making my renewal journey so much easier!

Exemplary Care and Support: A Stellar Experience with Pikl

As I reflect on my experience with pikl.com, I am compelled to share the exceptional service I received from Maria. I reached out to Pikl to secure insurance for my father's property, and Maria's assistance went above and beyond my expectations. Her genuine care and dedication were evident in every interaction. Maria's proactive approach and attention to detail not only streamlined the process but also provided me with peace of mind during a potentially stressful situation. Her outstanding service truly made a difference and I am immensely grateful for her efforts. Thank you, Maria, for your exceptional support.

A Gem in Insurance Industry: Pikl Delivers Beyond Expectations

After a recent experience with pikl.com, I can confidently say they are a game-changer in the realm of Airbnb, buildings, and contents insurance. Seeking public liability insurance for my Airbnb property, I stumbled upon Pikl and was instantly impressed. One aspect that truly set Pikl apart was the option to include Airbnb public liability insurance seamlessly with my existing buildings and contents policy. This convenience was a breath of fresh air, saving me time and hassle of separate arrangements. What really made my experience exceptional was the personalized touch provided by Pikl's advisor, Glenn. From patiently clarifying my myriad of questions to offering valuable insights, Glenn exuded professionalism and made the entire process a breeze. His dedication and willingness to assist left a lasting impression on me. I wholeheartedly recommend Pikl to anyone in need of insurance solutions that go above and beyond. For a stress-free experience and top-notch service, Pikl is the way to go. Trust me, you won't be disappointed.

Going the Extra Mile: PIKI’s Exceptional Customer Service Shines Through

When I stumbled upon pikl.com, I never expected to find an insurance company that still valued the personal touch of a contact telephone number. To my surprise, not only did PIKI provide a phone line, but their prompt and friendly staff truly went above and beyond. In a moment of panic, I reached out with a query and was swiftly connected to Emma, who exuded professionalism and warmth. Within seconds, she had addressed my concerns, sent over the necessary documents via email, and resolved the issue effortlessly. It was a seamless experience that left me impressed and grateful. I can't express my gratitude enough to Emma and the entire team at PIKI for their exceptional customer service. It's rare to come across companies these days that truly prioritize their customers' needs, and PIKI has undoubtedly set the bar high. Thank you for restoring my faith in genuine, personable service.

Exceptional Host Insurance Experience with Pikl.com

As a host renting out our holiday cottage through Airbnb, I was taken aback when my current broker proposed a 70% increase in premiums without any valid explanation. Determined to find a fair deal, I explored different options and stumbled upon Pikl.com. From the moment I engaged with them, it was clear that I was in good hands. Not only did Pikl offer competitive rates, but they also provided a personalized touch that reassured me I was making the right choice. James, in particular, went above and beyond to guide me through the process, addressing all my concerns and ensuring I had the right coverage for my property. Thanks to Pikl, I secured insurance for my holiday let cottage with only a 13% increase from the previous year, a stark comparison to the exorbitant hike proposed by my previous broker. The peace of mind and exceptional service I received from Pikl truly sets them apart in the realm of host insurance providers. If you're seeking reliable and affordable insurance for your rental property, look no further than Pikl.com. Their dedication to customer satisfaction and transparent pricing make them a standout choice in the market. Trust me, you won't be disappointed.

Exceeding Expectations: A Heartfelt Thanks to Pikl for Unmatched Patience and Exceptional Service

I cannot express enough gratitude for the exceptional service provided by Pikl, particularly by the remarkable individual, Matt. His patience and dedication in understanding our intricate house insurance needs truly set Pikl apart in the industry. Navigating through our unique requirements, including Pikl top-up, working from home stipulations, and accommodating visiting students and non-family guests, Matt's professionalism and attention to detail were unparalleled. Despite the complexities involved, he remained patient and committed to finding us reasonably priced insurers who met all our criteria seamlessly. Pikl's ability to not only meet but exceed our expectations is commendable. I am sincerely thankful for their unwavering support and personalized approach throughout the entire process. Thank you, Pikl, for making a daunting task effortless and delivering exceptional service with a personal touch!

Exceptional Service and Comprehensive Coverage for Property Owners and Hosts

As a property owner and host, my experience with pikl.com has been nothing short of exceptional. From the moment I reached out with questions, Max went above and beyond to provide detailed responses promptly via email. Furthermore, Rebecca personally followed up with a phone call to ensure that all my policies were customized to fit my needs perfectly. Pikl truly stands out as a disruptor in the insurance industry, especially for short-term rental properties like those on Airbnb. Just as Starling revolutionized digital banking, Pikl is transforming insurance for hosts and property owners. What truly sets Pikl apart is the level of coverage they offer. It's comprehensive and provides peace of mind knowing that both my property and guests are protected. Additionally, the option to purchase the Property Host package for just £99 a year is a fantastic way to enhance existing insurance coverage. I highly recommend Pikl to anyone in the short-term rental or hosting industry. Their outstanding service, extensive coverage, and innovative approach make them a top choice for property owners looking to protect their investments.