Introduction

Pikolinos.com is an online retailer that specializes in selling high-quality leather shoes, boots, sandals, and other accessories. The company prides itself on its commitment to craftsmanship, sustainability, and social responsibility. Pikolinos.com is popular among customers who prioritize quality and style over cheap prices.

Pros and Cons

Pros:
  • Pikolinos.com offers a wide selection of shoes, boots, sandals, and accessories for men and women.
  • The company uses high-quality materials, such as premium leather, to craft its products.
  • Pikolinos.com has a strong commitment to social responsibility and sustainability.
  • Customers can benefit from promotions and discounts on the website.
Cons:
  • Pikolinos.com is not the most affordable shoe retailer on the market.
  • The company does not offer a loyalty program or extensive customer reviews.
  • International shipping can be expensive and time-consuming.

User Experience

Pikolinos.com offers a clean and well-organized website with easy navigation. Customers can filter products by size, color, and style. The website also provides detailed product descriptions and sizing charts to ensure that customers make informed decisions. However, the website can be slow to load, which can be frustrating for some customers.

Pricing and Value for Money

Pikolinos.com's prices are higher than those of many other shoe retailers. However, customers who prioritize quality and sustainability over price may find the products worth the investment. Additionally, customers can benefit from promotions and discounts offered on the website.

Alternatives

Some alternative shoe retailers to Pikolinos.com include Zappos, DSW, and Nordstrom. However, these companies do not have the same focus on sustainability and social responsibility as Pikolinos.com.

Customer Service

Pikolinos.com provides customer service through a contact form and email. The company also has a detailed FAQ section to address common queries. However, the company does not offer customer support over the phone, which may be inconvenient for some customers.

Product Quality and Selection

Pikolinos.com specializes in crafting high-quality shoes, boots, sandals, and accessories from premium materials such as leather. The company offers a wide variety of styles for men and women. However, customers who are looking for trendy or cutting-edge styles may find the selection somewhat limited.

Website Usability

Pikolinos.com offers an easy-to-navigate website that is well-organized and provides detailed product descriptions. However, the website can be slow to load, which can be frustrating for some customers.

Returns and Exchanges

Pikolinos.com offers free returns and exchanges within 30 days of purchase. However, the company does not cover the cost of return shipping, which may be inconvenient for some customers.

Promotions and Discounts

Pikolinos.com offers various promotions and discounts, including free shipping and sales on selected products. Customers can sign up for the company's newsletter to receive notifications about upcoming promotions.

Reputation

Pikolinos.com enjoys a positive reputation among customers who appreciate the company's commitment to sustainability and social responsibility. However, some customers have complained about the high prices and difficulty finding styles that are currently out of stock.

Payment Options

Pikolinos.com accepts various payment methods, including credit card, PayPal, and Klarna. Klarna allows customers to pay for their purchases in instalments.

Loyalty Programs

Pikolinos.com does not currently offer a loyalty program.

Customer Reviews

Pikolinos.com does not have an extensive collection of customer reviews on its website, which may be inconvenient for those seeking more information on the products.

Community Involvement

Pikolinos.com is committed to sustainability and social responsibility. The company has established a foundation that supports various charitable causes, including educational programs, environmental initiatives, and economic development.

Shipping and Costs

Pikolinos.com offers free standard shipping on all orders in the United States. However, international shipping can be expensive and time-consuming, with additional customs fees and taxes. Customers can track their orders through the company's website.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Pikolinos Recent User Reviews

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Reviewer Name: David Lawrence

Review Submission Date: 01-04-2019

Review Title: Poor materials and craftsmanship
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Review Description: Poor materials and craftsmanship. Fist week I wore the boots had issues with the tabs that pull up the boot. Worn through the toe-box in less that one year. After contacting the manufacturer they did nothing to stand behind their product.

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Reviewer Name: SUSAN HOLTON

Review Submission Date: 01-04-2019

Review Title: Impossible to return shoes which don’t…
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Review Description: Impossible to return shoes which don't fit. I have now sent them back twice and both times the box has been returned to me. So angry as thats £60 wasted

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Reviewer Name: Francesco Alessandrini

Review Submission Date: 01-04-2019

Review Title: Shoes broken after one month..
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Review Description: Hi guys i bought some 15A-6175 Fuencarral men''s shoes and after one month of normal using one of the two shoes'external seam it's broken and split open it.. I wrote an email to customer service and received no reply .. Beautiful model of shoes, but very poor quality and non-existent customer service.

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Reviewer Name: John Burke

Review Submission Date: 01-04-2019

Review Title: I have been ordering and wearing…
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Review Description: I have been ordering and wearing Pikolino shoes for years with satisfaction. Over the last year the size has become smaller and narrower. They do not fit well any more plus the materials of construction have become inferior. After 4 weeks the material inside the heel has worn through. Just like Marks & Spencer socks and underwear, do the management really think the customers re stupid will not notice a drop in quality? Will not be buying Pikolinos any more.

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Reviewer Name: Ashton Jaftha

Review Submission Date: 01-04-2019

Review Title: I will make time to go back
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Review Description: I will make time to go back, best pizza in JHB hands down the service experience was amazing! Keep it up

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Reviewer Name: Sheila Whitaker

Review Submission Date: 01-04-2019

Review Title: Gorgeous shoes
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Review Description: Well. The shoes are just as described but they came with a few scuff marks on them. And something on the back of the heel. I paid $200 for these shoes. Revised I was able to buy some shoe cream and get the scuff marks off. And whatever it was on the heel. I just wanted to say how beautiful these shoes are. Definitely happy

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Reviewer Name: Tomexh

Review Submission Date: 01-04-2019

Review Title: Quality has gone
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Review Description: Lovely comfortable shoes at first, bit then the problems start. 10 weeks in and I have not worn them everyday, the leather on the heals is wearing, the reason, the little rubber sole on heel are badly positioned and according to a shoe maker in Birmingham the heel bases need to move back 3mm, also stitching is failing, won't by again

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Reviewer Name: M Green

Review Submission Date: 01-04-2019

Review Title: Sorry!
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Review Description: I submitted a review on 7 January and now feel I was a little hasty! I did not take into account that the order on 29 December would be subject to Customs. I have since received a total of 5 emails, including tracking advice and number. Boots arrived twenty two days after order and they are perfect! Yes, customer service could maybe be better but I've encountered worse! I'll be ordering again.

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Reviewer Name: Benji Newman

Review Submission Date: 01-04-2019

Review Title: Replacing buckles with horrible velcro closures
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Review Description: The worst thing Pikolinos did was replace their elegant metal buckles with cheap and nasty velcro. The shoes (which aren't cheap) immediately lost all credibility. Velcro is so ghastly, making shoes look like they arrived direct from a cheap Chinese factory. For babies and the feeble, okay. For an adult? No. It is also dangerous because it loses its grip. On to another brand!

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Reviewer Name: Peter Summerfield

Review Submission Date: 01-04-2019

Review Title: Nearly 4 weeks and still no shoes they…
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Review Description: Nearly 4 weeks and still no shoes they say it's down to Brexit. I'd advise anybody spend your money elsewhere. Once bit twice shy I will never purchase pikolinos shoes through the parent company again use another website that sells them you'll probably get them quicker. The courier service they use doesn't keep you updated either I've had a awful experience with both.
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