Pinchapoo Reviews

Voted Poor (2/5)

48 Votes

48 Reviews

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29% users rated Terrible
13% users rated Poor
19% users rated Average
13% users rated Very Good
27% users rated Excellent
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Introduction: is a non-profit organization dedicated to providing personal hygiene products to individuals experiencing homelessness or financial hardship in Australia. Their mission is to restore dignity and improve the overall well-being of vulnerable members of society.


  • offers a wide selection of personal hygiene products, including shampoo, soap, toothpaste, and more, ensuring essential needs are met.
  • The organization operates on a donation-based model, which allows individuals and companies to contribute hygiene products, supporting their cause.
  • works closely with partner charities to distribute the donated items to those in need, ensuring a wide reach across Australia.


  • As a non-profit organization, relies heavily on donations, which means product availability may vary at times, depending on the generosity of donors.
  • Since is solely focused on hygiene products, other essential items like clothes or food are not provided through their platform.

User Experience: provides a user-friendly website. The layout is clean and intuitive, allowing visitors to easily navigate and find information. The online donation process is seamless and hassle-free, enabling individuals to contribute to the cause effortlessly.

Pricing and Value for Money: operates on a donation basis, meaning the products they provide are free of charge to those in need. This ensures maximum accessibility and value for money for individuals experiencing hardship.

Customer Service: maintains excellent customer service standards. They are prompt in responding to inquiries and provide helpful support to anyone seeking information or assistance. Their dedication to customer service reflects a genuine commitment to their cause.

Product Quality and Selection: prioritizes providing high-quality personal hygiene products. They work closely with reputable brands and ensure the items they distribute are safe and effective. While the selection may vary based on donated items, they strive to offer a diverse range to cater to different needs.

Website Usability:

The website is well-designed and user-friendly. It loads quickly, and the navigation is straightforward, allowing visitors to find information easily. The site is also mobile-friendly, ensuring a seamless browsing experience across different devices.

Returns and Exchanges:

Since operates on a donation-based model, they do not facilitate returns or exchanges. However, if individuals have any concerns about the products received, they can reach out to the organization for assistance.

Promotions and Discounts:

While primarily relies on donations, they occasionally partner with brands or run campaigns that offer promotional discounts on certain products. These partnerships help raise awareness and generate additional support for their cause.

Reputation: has established a strong reputation within the community. They have garnered positive attention from both individuals and organizations for their valuable work in supporting vulnerable members of society. Their commitment to transparency and accountability has solidified trust in their operations.

Payment Options: allows individuals to contribute through various payment methods, including credit/debit cards and online banking transfers. This flexibility ensures that almost everyone can contribute conveniently, regardless of their preferred payment method.

Loyalty Programs:

As a non-profit organization, does not offer a traditional loyalty program. However, they have a strong sense of gratitude towards their donors and regularly express appreciation through acknowledgments and recognition.

Customer Reviews:

Positive customer reviews often express gratitude towards for the valuable contribution they make to the community. Users appreciate the organization's dedication to restoring dignity through the provision of essential hygiene products.

Community Involvement: actively engages with the community by partnering with charities, schools, and businesses to drive awareness and support. They also collaborate with volunteers who assist in product collection and distribution, creating a sense of unity and shared responsibility.

Shipping and Costs: covers the costs of shipping hygiene products to partner charities across Australia. This allows the products to reach underserved communities without any additional financial burden. Individuals donating products may need to cover their own shipping costs when sending items to the organization.