Introduction:

Pinnaclesys.com is a leading provider of video editing software and solutions for professionals and beginners alike. It has an extensive range of products and services, including video editing software, hardware devices, training materials, and technical support. The company has been in the video editing business for over 25 years and has gained a reputation for delivering high-quality products that meet the needs of diverse users.

Pros and Cons:

Pros:
  • Easy-to-use software with a variety of features
  • Comprehensive training materials and technical support
  • Fast rendering times and export options
  • Compatibility with various hardware devices
  • Affordable pricing options
Cons:
  • Limited customer support hours
  • Somewhat outdated interface and design
  • Some users may require more advanced features
  • Occasional bugs and glitches with software

User Experience:

The website is easy to navigate, with a clean and organized layout that makes it simple to find products, resources, and technical support. However, some users may find the design somewhat outdated, and the customer support hours are limited. The company provides comprehensive training materials and technical support to help users make the most of their products.

Pricing and Value for Money:

Pinnacle Studio, the company's primary video editing software product, ranges in price from $59.95 for the standard version to $129.95 for the Ultimate version, which includes more advanced features. Pinnacle also offers hardware devices, such as capture cards and DVD burners, which range in price from $59.95 to $249.95. The company provides a range of pricing options, making its products accessible to various budgets.

Alternatives:

Some alternatives to Pinnacle include Adobe Premiere, Final Cut Pro, and CyberLink PowerDirector. These products offer more advanced features and may be a better fit for professionals or users with more advanced editing needs.

Customer Service:

Pinnacle provides comprehensive technical support, including a community forum, knowledge base, and live chat support during business hours. However, the company's customer support hours are limited, which may be a drawback for some users.

Product Quality and Selection:

Pinnacle offers a range of video editing software products and hardware devices that are well-designed and easy to use. The software has a range of features that enable users to create professional-quality videos. However, some users may require more advanced features and may need to consider other options.

Website Usability:

The website is easy to use and navigate, with a clean and organized layout that makes it simple to find products, resources, and technical support. However, some users may find the design somewhat outdated.

Returns and Exchanges:

Pinnacle offers a 30-day money-back guarantee for its products, which provides buyers with a no-risk opportunity to try its products. If users are not satisfied with their purchase, they can return it within 30 days for a full refund.

Promotions and Discounts:

Pinnacle offers regular promotions and discounts on its products, including discounts on software and hardware bundles. Users can sign up for the company's newsletter to receive updates on promotions and discounts.

Reputation:

Pinnacle has a positive reputation for delivering high-quality video editing software and hardware devices. The company has been in the video editing business for over 25 years and has gained a reputation for offering products that meet the needs of diverse users.

Payment Options:

Pinnacle accepts major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. Users can securely and easily purchase products through the company's website.

Loyalty Programs:

Pinnacle does not currently offer a loyalty program or rewards system for its customers, which may be a drawback for some users.

Customer Reviews:

Customer reviews for Pinnacle are mixed, with some users reporting positive experiences with the software and technical support, while others have reported issues with bugs and glitches. However, overall, the company has a positive reputation for delivering high-quality video editing software.

Community Involvement:

Pinnacle has an active community forum where users can connect with each other and share tips and tricks for using the software. The company also provides comprehensive training materials to help users make the most of their products.

Shipping and Costs:

Pinnacle offers digital downloads of its software products, eliminating the need for shipping costs. Hardware devices are shipped through various carriers, and shipping costs vary based on the destination and product. Users can check the shipping costs during the checkout process. In conclusion, Pinnacle offers a range of high-quality video editing software and hardware devices that are well-designed and easy to use. The company provides comprehensive technical support and training materials to help users maximize their products. While the customer support hours are limited, the company offers affordable pricing options, regular promotions and discounts, and a 30-day money-back guarantee, which makes it a good option for users who want to create professional-quality videos on a budget.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Pinnaclesys Recent User Reviews

User Rating

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Reviewer Name: Aaron Lester

Review Submission Date: 24-09-2019

Review Title: STAY AWAY
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Review Description: I can't believe I talked myself into buying this again. I had it years ago and it worked perfectly. I bought Pinnacle 25 and it's a nightmare. I can't preview what I'm editing and when I actually got a chance to export it it freezes. It's funny the cheaper the product the better. Shouldn't it be the other way around. Smh

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Reviewer Name: Andy Carter

Review Submission Date: 24-09-2019

Review Title: Watste of your time .. literally
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Review Description: Just bought studio 25 hoping for some improvement over my previous version ... what a complete waste of money and my time, it's frozen , crashed and lost me a whole afternoon simply loading video clips to the timeline , I've not even be able to attempt any editing yet , that is just insane and ridiculous , save your money and time and buy something else !

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Reviewer Name: Tom Borta

Review Submission Date: 24-09-2019

Review Title: Ultimate doesn’t work
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Review Description: Ultimate doesn't work. It only crashes after installed. So, I uninstall and install and crashes. I've tried downloading from the internet. It won't even load now from disc or internet. Your telephone service is the worst. I call and get do I want insurance. There's no way I have found to call and get this resolved. I am with the others, I want my money back. For the money I paid for this useless product and the 2 months I tried getting my problem resolved, I do believe I should get my money back.

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Reviewer Name: T.B

Review Submission Date: 24-09-2019

Review Title: The Problems with Pinnacle Studio 24
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Review Description: Pinnacle Studio 24 has received a lot of negative attention recently, with many users criticizing its performance and reliability. This video editing application has proven to be a constant source of frustration for many people who have used it. The problems with Pinnacle Studio 24 are numerous, and they don't seem to be going away anytime soon. The biggest issue with Pinnacle Studio 24 is its unreliability. Many users have reported that the program crashes frequently, often causing them to lose all of their work. Even if you reinstall the program, you risk losing your project entirely. Additionally, templates seem to disappear randomly and never return. Things were different with previous versions of the program. For example, Studio 18 tended to work much better than the current version. Unfortunately, users who have upgraded to Pinnacle 24 have found that the application is now practically useless. It's a complete nightmare to work with and is not worth the hassle. Overall, Pinnacle Studio 24 is simply not trustworthy. If you value your time and the work you put into your video projects, it's best to avoid this application. There are plenty of other video editing tools out there that are far more reliable and will not cause you the headache of using Pinnacle Studio 24.

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Reviewer Name: Josie

Review Submission Date: 24-09-2019

Review Title: Glad to see I’m not going insane
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Review Description: Glad to see I'm not going insane. I started with Pinnacle 17. Had absolutely no issues, loved it. Tons of features and decently simple to use. HOWEVER! knowing my love for this software, my hubby got me version 22 and yes, it crashes. All. The. Time. I have to save constantly and it got so frustrating that i stopped making videos. Literally thought it was me but obviously everyone else has this problem and it's a shame because it has soooo much potential. If i could return it i would.

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Reviewer Name: Mike

Review Submission Date: 24-09-2019

Review Title: The worst editing platform & support
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Review Description: The worst editing platform when it comes to crashes and audio issues, the worst customer service department that claim to be "tech", the worst software when you try to uninstall it it. This company is a complete joke!

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Reviewer Name: prahsman

Review Submission Date: 24-09-2019

Review Title: This is the worst software I think I…
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Review Description: This is the worst software I think I have ever seen. The previous version I used was 11. It at least ran and I could make a video. I got ready to make another video so I thought I'd update to the latest version, hoping that at least some of the issues in version 11 had been fixed. I purchased version 25. What a disappointment. Just the new user interface is difficult to work with, when the program actually runs. The only thing it does well is lockup and give you the hourglass of death.

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Reviewer Name: Chuck Hayden

Review Submission Date: 24-09-2019

Review Title: Just upgraded from Studio 23 to Studio…
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Review Description: Just upgraded from Studio 23 to Studio 24. This would be more than a dozen years using Pinnacle Studio products from Pinnacle Studio 9. Through all the crashes and issues. The last few version (23) did well. But now, it crashes half a dozen times every hour. The most recent crash did not allow for "continue editing" to work and over 2 hours of work lost. Never again Pinnacle. This product can't perform its job anymore. I'm done.

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Reviewer Name: Joe

Review Submission Date: 24-09-2019

Review Title: Bye Bye Pinnacle Studio, you are terrible!
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Review Description: I like many others on this blog are dumbfounded! I don't know what the hell happened to this company. I had earlier versions on slowernon multimedia computers work great or at least suitable! Now, 2020, Studio 23 is painful on my new, fast multimedia driven PC. Support runs you through "fixes" that quite frankly should not have to be done on a new install, new computer and still doesn't work. I asked for a refund but I guess they're smart enough to only have a 30 day money back guarantee. Jokes on us! Bye Bye! I'm done!

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Reviewer Name: Purik

Review Submission Date: 24-09-2019

Review Title: This program gave me ptsd
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Review Description: This program gave me friking ptsd.It cant handel any friking project,it crashes at the eazyest things,and they dont even update theyr pinacle so that is useble until they release the next version.Worst money spend.If you are a masoqist i recomand,anything that can go wrong will go wrong.The only upside of this program is that it has an excelent safe function that automaticlu restors your last crash.Otherwize buy filmora pro or sonyvegas or premier,even videopad is beter