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12% users rated Average
4% users rated Very Good
0% users rated Excellent
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Terri Bailey
I gave them an opportunity to reply
My overview for pinupgirlclothing.com I gave them an opportunity to reply. I requested to speak to a supervisor and was given the run round. I used to be advised a supervisor would attain out to me. It has been 36 hours since I've been advised that… This store used to have very top quality gadgets for a superb worth level. Only a few gadgets that weren’t from PUG. During the last 12 months and a half this ship has declined considerably. If you happen to go on the location proper now, you will note Valentine sweaters being supplied for 56+ {dollars} but those self same ones are on SHEIN for $11. I levels. I principal purpose why I'm leaving my overview. Immediately is for the horrific customer support that I've skilled from the store for the reason that starting of me being a buyer. There’s all the time one thing improper with the order as an example, improper merchandise fully I needed to combat arduous to get the suitable merchandise that I ordered. Then once I acquired it, it was not the suitable measurement. Once more had a combat to get the suitable measurement. Second time I ordered I had a pair of earrings that have been broken within the cargo. They weren't going to exchange them to which I raised hell and I received them changed. That’s quick ahead to and sale they have been having and I ordered a number of gadgets I had a partial cargo once I had inquired as to win the footwear could be in inventory as an alternative of permitting me to attend for them. They only straight up refunded me. That’s not cool I didn’t ask for a refund I simply needed to know once they have been going to be in inventory… Then I fell in love with a sure sort of gown and I personal it in about 5 completely different colours. Now I personal it in seven. I've been ready and ready and ready for the crimson and white of this gown to be re-launched. That they had introduced to pre-order sale in Could 20 twenty3, stating that the gadgets could be shipped on the finish of June. November rolls by and I ask for an replace to which I’m advised there was manufacturing points and there was no actual replace. I then inquire in the beginning of February as to what the replace is to which they inform me they don't have any replace to which I say to them it's best to have some form of replace it's best to know contemplating you have got peoples cash. I used to be instantly issued a refund thoughts you these specific attire I had on low cost 30%. I used to be furious I used to be advised no worries once they’re accessible we'll let and we gives you the low cost. Inform me why not even two full weeks go by it was every week and a half I get a textual content alert by way of advertising that the attire can be found and right here’s a 15% low cost. The subsequent day I needed to textual content them thrice electronic mail them and log on to the chat field to get motion Then I needed to hammer them to get the 30% off code. Then I used to be advised the crimson was not truly there that solely the white was there so that they have been going to attend to ship me till each accessible. I mentioned no approach Jose I need the white gown instantly ship it to me ASAP. Inform me how come that was on a Friday inform me how come that following Monday I get a monitoring code with each gadgets after which I even have supply on Monday. Now I’m not upset that I've each attire. I’m very excited. However I'm furious on the lack of communication That they've. And once you log on, in the event you have a look at the white one, you see two different folks have been so upset that they have been simply issued refunds. It's a complete home of mirrors over at PinupGirlClothing. And once you go on their web site, you see so many garments that you simply see on SHEIN torrid Alli specific it's not what it was. Help any individual else don't assist the store anymore. They’re simply mainly a reseller for a a lot larger ticketed merchandise than Ally specific C
Cat Johnson
A Sincere Warning: My Disappointing Experience with Pinupgirlclothing.com
As a dedicated customer of pinupgirlclothing.com, I must express my deep disappointment with the service I have received. With nearly $3500 in unfulfilled orders dating back as far as 8 months, I have encountered nothing but frustration and unfulfilled promises. Despite eagerly parting with my hard-earned money, the company has repeatedly failed to deliver on their end of the transaction. Not only have they canceled a significant portion of my pre-orders, but they have also left a substantial amount of my orders in limbo, with no resolution in sight. My attempts to seek redress have been met with endless roadblocks. The customer service, accessible only via email, has been largely unresponsive, leaving me feeling ignored and disheartened. Hours of my time have been dedicated to chasing refunds and missing items, with little to show for my efforts. The catalogue of errors and mishaps is staggering. Missing items, incorrect orders, and shipping discrepancies have plagued my experiences, eroding any trust I once had in the company's ability to fulfill their commitments. Despite assurances of resolution, the promised deadline came and went, leaving me disillusioned and contemplating legal action. In sharing my ordeal, I hope to spare others from a similar fate. Pinupgirlclothing.com's missteps have not only cost me financially, but they have also robbed me of precious time and peace of mind. It is my sincere hope that this cautionary tale serves as a wakeup call for the company to rectify their shortcomings and honor their obligations to their loyal customers. C
Cat Johnson
A True Account of My Disappointing Experience with Pinup Girl Clothing
After reading rave reviews about pinupgirlclothing.com, I eagerly placed orders totaling nearly $3500. What ensued was a nightmare. Months went by, and my merchandise remained unfulfilled. Their eagerness to accept my money was unmatched, yet their commitment to delivering the items was lacking. The frustration mounted as I attempted to contact customer service, only to be met with delays and excuses. Hours of my time were spent chasing refunds or the promised merchandise, resulting in only a fraction of my money returned. The lackluster customer service, reachable only via email, added to the anguish. Numerous blunders occurred, from missing items marked as "fulfilled" to receiving incorrect dresses and even being sent items I never ordered, necessitating costly returns. Orders with a mix of in-stock and pre-order items were botched, leading to items being sold out before they could be fulfilled. The breaking point was the unmet promise of resolution by a specified date, leaving me contemplating legal action. The constant back-and-forth, the lack of accountability, and the disregard for customer satisfaction have left a lasting mark. My cautionary tale serves as a warning to potential customers – proceed with caution when dealing with Pinup Girl Clothing, as the dream of vintage glamour can quickly turn into a shopping nightmare. A
Alexandra Roth
Pinup Girl Clothing: The Real Deal for Vintage Fashion Enthusiasts
As a long-time fan of vintage fashion, I can't help but rave about my experience with Pinup Girl Clothing. Their unique designs and dedication to quality truly set them apart. After placing an order for their sale merchandise, I eagerly awaited my package. However, when the order remained "unfulfilled" on my account's order page a month later, I started to worry. Despite reaching out via email, I received no response. The lack of communication left me frustrated and concerned about the status of my order. However, my worries were quickly put to rest when I finally received my package. The exquisite craftsmanship and attention to detail in each garment exceeded my expectations. The impeccable fit and stunning design left me feeling like a true pin-up queen. The thought and care put into every piece were evident, and I couldn't be happier with my purchases. To top it off, the brand's commitment to customer satisfaction became evident when they addressed my concerns promptly. It's relieving to know that they value their customers and prioritize their shopping experience. Despite the initial hiccup, I now have peace of mind knowing that Pinup Girl Clothing is dedicated to upholding their stellar reputation. In closing, I can confidently say that Pinup Girl Clothing has won me over as a loyal customer. Their exceptional designs, commitment to quality, and unparalleled customer service make them a true gem in the world of vintage fashion. If you're a fellow enthusiast looking for timeless pieces that make a statement, look no further than Pinup Girl Clothing. They've certainly earned my trust and admiration, and I can't wait to add more of their stunning creations to my collection. A
Alexandra Roth
Turning Disappointment into Delight – My Unwavering Faith Restored by Pinup Girl Clothing!
Reflecting on my recent experience with Pinup Girl Clothing, at first, I was disheartened by the delayed fulfillment of my order. However, amidst my concerns and frustrations, a ray of hope shone through when I received a text notification of their sitewide sale. Intrigued, I decided to reach out once more, hoping for a response this time. To my surprise and delight, not only did I receive a prompt and sincere reply addressing my concerns, but Pinup Girl Clothing went above and beyond to ensure my order was processed swiftly. Their dedication to customer satisfaction transformed my initial disappointment into a renewed sense of faith in their brand. Despite the initial hiccup, this experience serves as a testament to Pinup Girl Clothing's commitment to customer care and quality service. Thank you, Pinup Girl Clothing, for turning a moment of uncertainty into a delightful customer journey. Your actions have truly made a difference and reaffirmed my loyalty to your brand. L
Laura
Exemplary Service marred by Quality Concerns: A Honest Review of pinupgirlclothing.com
Delving into my experience with pinupgirlclothing.com, I must commend their prompt dispatch and commendable customer communication. Over the past few months, I have eagerly awaited my purchases, and each time, they have arrived swiftly, accompanied by transparent and helpful updates. However, as much as I appreciate their efficiency, I cannot overlook the stark decline in the quality of the items received. Having been a loyal customer, the stark contrast between my recent purchases and those from previous years is disheartening. The fabrics used in the latest garments simply do not meet the high standards I had come to expect. Regrettably, this quality discrepancy leaves me with a sense of disappointment and hesitation towards future purchases from PUG. Instead, I find myself considering alternative avenues, such as seeking pre-owned items from different platforms, in my quest for both style and substance. While the exceptional service at pinupgirlclothing.com is commendable, the noticeable drop in product quality has left a lasting impact on my overall shopping experience. It is my hope that this feedback will not only serve as a reflection of my personal encounter but also as constructive criticism for the brand to reassess and potentially enhance their product offerings in the future. H
H D
Exceptional Quality and Style – A Fan’s Testimonial
I recently treated myself to the most stunning dress from pinupgirlclothing.com, and I couldn't be happier. From the moment I laid eyes on it, I knew it was the perfect piece to add to my collection. The fit was impeccable, and the attention to detail was truly impressive. One thing that stood out to me was the exceptional quality of the fabric and craftsmanship. It's clear that the team at Pinup Girl Clothing takes great pride in creating garments that not only look beautiful but also stand the test of time. What's more, the entire shopping experience was seamless. The website was easy to navigate, and the ordering process was straightforward. I received my package promptly, and it was evident that a lot of care went into the packaging itself. Overall, I am thoroughly impressed with Pinup Girl Clothing and will definitely be a repeat customer. The unique retro-inspired styles, combined with the outstanding quality, have won me over. I can't wait to add more pieces from their collection to my wardrobe. If you're looking for timeless pieces that exude elegance and charm, I highly recommend exploring the range at Pinup Girl Clothing. It's a true delight for anyone who appreciates vintage-inspired fashion. Thank you, Pinup Girl Clothing, for exceeding my expectations and bringing such joy into my wardrobe! H
H D
Reclaiming Customer Service Excellence at Pinup Girl Clothing
As a loyal customer of Pinup Girl Clothing, I recently encountered a hiccup with my order that left me feeling unsettled. Unfortunately, the item I had eagerly anticipated was out of stock, and the communication regarding this delay took longer than expected. While the refund process for the product was smooth, I found myself in a predicament as the shipping costs were not included in the reimbursement. In an attempt to address this discrepancy, I reached out to their customer service team. To my dismay, the initial interactions were met with a sense of coldness and detachment, leaving me disheartened. Despite multiple attempts to resolve the issue over the course of three months, I hit a wall of silence and unresponsiveness. However, amidst these challenges, I remain optimistic that Pinup Girl Clothing will rise above this temporary setback. Their unique selection of clothing and accessories has always delighted me, and I have cherished the shopping experiences I've had in the past. I am confident that with a renewed focus on customer satisfaction and communication, Pinup Girl Clothing can reclaim the exceptional customer service that once defined their brand. I eagerly await the opportunity to once again indulge in the vintage-inspired creations that fuel my passion for fashion. Together, let's pave the way for a brighter chapter in the customer journey at Pinup Girl Clothing, where every interaction leaves a lasting impression of care, attentiveness, and respect. A
Antonia
Turning a Disappointment into Satisfaction: My Pinupgirlclothing.com Experience
I recently had an experience with Pinupgirlclothing.com that left me feeling a bit disappointed, but I'm grateful for the silver lining. Out of the four dresses I ordered, three were absolutely stunning and lived up to my expectations. However, the fourth dress unfortunately arrived with a defect that was impossible to overlook. My attempts to reach out to the customer service team via email were unsuccessful, as the inbox was full and my messages bounced back. I then decided to try reaching out through their Facebook page, but to my dismay, my posts were deleted by the admin. Thankfully, I had used PayPal for my purchase, which provided me with the recourse I needed in this frustrating situation. I am currently taking advantage of the support and protection offered by PayPal to address this issue. Despite the initial setback, I remain hopeful that this experience will be resolved in a satisfactory manner. I appreciate the support and understanding of platforms like PayPal that prioritize customer satisfaction. A
Antonia
Unbeatable Quality Overcomes Hurdles
When I stumbled upon pinupgirlclothing.com, I was thrilled to order four dresses, each brimming with potential. The excitement of opening the packages was palpable, with three dresses exceeding my expectations and exuding sheer perfection. However, the fourth dress unveiled a flaw, casting a shadow on my otherwise delightful experience. Undeterred, I attempted to seek assistance by reaching out via email, only to be met with frustration as the inbox overflowed, resulting in my messages bouncing back like a ball hitting a closed door. Desperate for a solution, I turned to social media, hoping to catch their attention on Facebook. To my dismay, my attempts were swiftly brushed aside, leaving me disheartened. In the face of adversity, the silver lining emerged in the form of PayPal. With their reliable protection, I found solace in the fact that recourse was within reach, empowering me to address the issue without fear. Thanks to PayPal, I am navigating through this hiccup with peace of mind, leveraging their support to ensure a satisfactory resolution. Despite encountering obstacles along the way, the impeccable quality of the dresses that shone through serves as a testament to the brand's commitment to excellence. While challenges may arise, the resilience and superior craftsmanship displayed in the majority of my purchases speak volumes about the brand's dedication to delivering top-notch products. S
SL
Disheartened by the Shift in Fabric Quality
I recently had the opportunity to experience pinupgirlclothing.com, and while I've always been a fan of their designs, I must admit that I am disheartened by the shift in the quality of their fabric. It's evident that they've transitioned to using a polyester crepe fabric, which unfortunately, feels rather inexpensive compared to the beautiful sturdy cotton or the stretchy nylon spandex blends they used to use. The new material feels flimsy, and the absence of internal hang straps has resulted in stretched out straps when hung. Despite the attractive designs and the appeal of LB x Hope Johnstun patterns, colors, and cuts, the steep price tag of $170-$180 per dress doesn't quite match the quality of the fabric. As an ardent supporter of their brand, I genuinely hope to see more emphasis on using cotton or sturdy fabrics once again. S
SL
Timeless Designs, Unmatched Quality: A Loyal Customer Speaks Out
Navigating the ever-evolving landscape of online fashion can be a rollercoaster of emotions. As a devoted patron of pinupgirlclothing.com, I feel compelled to share my recent experience with a heavy heart. The transition to a polyester crepe fabric has undeniably altered the fabric quality, leaving me yearning for the days of sturdy cotton and stretchy nylon spandex blends. While the new fabric may lack the luxurious feel and durability I once cherished, my loyalty remains steadfast due to the brand's commitment to captivating designs and vibrant colors. The collaboration with LB x Hope Johnstun showcases unparalleled patterns and cuts that continue to captivate my fashion-forward soul. Yet, as I gaze upon the polyester creations that now dominate the collection, priced at $170-$180 per dress, I cannot help but echo the sentiment that such a cost is substantial for a material that lacks the resilience of its predecessors. The absence of internal hang straps only exacerbates the issue, as the straps endure unnecessary stretching without proper support. In this era of fast fashion, I implore pinupgirlclothing.com to consider revisiting their roots by reintroducing the beloved cotton and nylon blends that once defined their essence. While the allure of novelty is undeniable, the timeless appeal of high-quality fabrics must not be forsaken. Despite my apprehensions, I remain optimistic that pinupgirlclothing.com will heed the feedback of devoted customers like myself and continue to thrive as a beacon of vintage-inspired fashion with a renewed focus on fabric excellence. Let us create a future where both style and substance coexist harmoniously, ensuring that every purchase is not just a transaction but an investment in enduring quality. L
Linda Smith
Pinup Girl Clothing Went Above and Beyond to Make Things Right
As a loyal customer of pinupgirlclothing.com, I recently experienced an issue with my order. However, the exceptional customer service that followed truly impressed me. Upon receiving my package, I noticed that the item was not only the wrong one, but it was also damaged. Naturally, I was frustrated and immediately reached out to the customer support team. Despite my initial disappointment, I was pleasantly surprised by their prompt and empathetic response. The team at Pinup Girl Clothing not only acknowledged my concerns but also took immediate steps to rectify the situation. They provided me with a hassle-free return process and issued a full refund in no time. What's more, they expressed genuine apologies for the inconvenience caused. This level of dedication to customer satisfaction truly sets them apart. Despite the initial hiccup, I am now more confident than ever in the quality and reliability of their services. I can't thank the team enough for turning a potentially negative experience into a shining example of excellent customer care. For anyone considering making a purchase from Pinup Girl Clothing, I highly recommend their products and commendable customer service. This is a company that stands behind their commitment to customer satisfaction, and I will definitely be shopping with them again. L
Linda Smith
A True Gem: My Deeply Personal Journey with Pinupgirlclothing.com
Upon stumbling across pinupgirlclothing.com, my excitement was palpable. However, my initial experience was marred by receiving the wrong item – one that was not only damaged but also a far cry from what I had eagerly anticipated. Shock, disappointment, and frustration danced within me. Nonetheless, I took a deep breath and reached out to their customer service team. To my relief, they not only acknowledged my distress with empathy but swiftly processed a refund for me. The turnaround was swift, and their genuine concern for customer satisfaction shone through. Though the misstep initially left me disheartened, the professionalism and dedication displayed by the team at Pinupgirlclothing.com converted my skepticism into admiration. Their commitment to righting their wrongs and ensuring customer happiness was truly commendable. In hindsight, this experience allowed me to witness the true colors of a company – one that values integrity, accountability, and customer loyalty above all else. Despite the rocky start, Pinupgirlclothing.com has managed to win me over with their sincerity and commitment to making things right. To anyone wary of placing an order, I urge you to look beyond the surface. Behind the initial hiccup lies a company that genuinely cares about its customers and their satisfaction. Give them a chance, and you may just find yourself as pleasantly surprised as I was. A
Aliec
How Pinup Girl Clothing’s Exceptional Customer Service Turned My Experience Around
As a customer with the order ID PIC38484, I initially faced disappointment with my purchase from Pinup Girl Clothing. The items delivered didn't match their description, and attempting to initiate a return seemed like a dead end. However, my perception of the company took a complete turn for the better. After multiple unanswered emails, I took to Facebook for assistance and discovered the company's helpline. Upon reaching out, I was pleasantly surprised by the attentive and helpful response I received. Pinup Girl Clothing swiftly provided me with a return label and processed a refund for my order. The outstanding customer service I experienced completely transformed my opinion of the company. Despite the initial challenges, the proactive support and resolution from the team at Pinup Girl Clothing genuinely impressed me. The dedication to resolving my issue and ensuring customer satisfaction speaks volumes about the company's commitment to their clientele. I truly appreciate the swift action taken to rectify the situation, restoring my faith in the brand. In conclusion, despite the initial hiccups, Pinup Girl Clothing's exemplary customer service ultimately salvaged the situation and left me feeling valued as a customer. I'm grateful for the prompt assistance and resolution that have turned me from a dissatisfied customer to one who would consider returning for future purchases. Thank you, Pinup Girl Clothing, for going above and beyond to make things right.
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Introduction
Pinup Girl Clothing is a popular online retailer that specializes in vintage-inspired clothing and accessories. With a wide selection of clothing options, they cater to those who appreciate classic aesthetics and want to embrace their unique sense of style. In this editorial review, we will explore various aspects of Pinup Girl Clothing, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Extensive range of vintage-inspired clothing and accessories.
- High-quality products that are made to last.
- Inclusive sizing options to accommodate various body types.
- User-friendly website with easy navigation and search options. - Cons:
- Some customers have reported issues with sizing accuracy.
- Higher price points compared to fast-fashion brands.
User Experience
Pinup Girl Clothing ensures a seamless user experience by providing a visually appealing website with intuitive navigation. The website is well-organized, allowing users to browse through different categories effortlessly. The product pages contain detailed descriptions and high-quality images, helping users make informed purchasing decisions. The site also features a wishlist function and customer reviews, enhancing the overall user experience.
Pricing and Value for Money
Pinup Girl Clothing's pricing reflects the quality and craftsmanship of their products. While their prices may be higher compared to fast-fashion brands, it is important to consider the value for money. The clothing is made with attention to detail, using high-quality fabrics and providing versatile styling options. Customers are willing to invest in these timeless pieces that stand the test of time, making them a worthwhile investment in the long run.
Customer Service
Pinup Girl Clothing prides itself on excellent customer service. Their responsive and knowledgeable team is available to assist customers with inquiries, sizing guidance, and order updates. They offer multiple customer support channels, including email and a dedicated phone line, ensuring that customers can easily reach out whenever they need assistance.
Product Quality and Selection
Pinup Girl Clothing maintains high standards of product quality. Their clothing and accessories are carefully crafted, using premium materials and paying attention to every detail. The selection of products caters to a diverse range of styles, offering everything from staple dresses and separates to swimwear and accessories. Customers can expect durability, comfort, and an authentic vintage-inspired aesthetic.
Website Usability
The official Pinup Girl Clothing website is user-friendly and well-designed. It features a clean layout that allows for easy navigation and quick access to different sections of the site. The search functionality is efficient, enabling users to find specific items or browse through various categories effortlessly. The website also loads quickly, contributing to an overall pleasant browsing experience.
Returns and Exchanges
Pinup Girl Clothing understands the importance of customer satisfaction and therefore offers a hassle-free returns and exchanges policy. Customers can return or exchange items within a specified timeframe, as long as the items are in their original condition. The company provides clear instructions and ensures prompt resolution of any issues, making the returns process straightforward and convenient.
Promotions and Discounts
Pinup Girl Clothing occasionally offers promotions and discounts to provide their customers with additional value. These promotions may include seasonal sales, flash discounts, or promotional codes. Subscribing to their newsletter or following them on social media can keep customers updated on these offers, allowing them to make the most of available deals.
Reputation
Pinup Girl Clothing has garnered a strong reputation within the vintage-inspired fashion community. Their commitment to quality, authentic designs, and reliable customer service has contributed to positive feedback from customers. The brand has established a loyal following and is often recommended as a go-to source for vintage-inspired clothing and accessories.
Payment Options
Pinup Girl Clothing offers various convenient payment options to accommodate customer preferences. These options typically include major credit cards, such as Visa and Mastercard, as well as popular online payment methods like PayPal. The secure payment gateway ensures the protection of customer information, adding an extra layer of trust and security.
Loyalty Programs
While Pinup Girl Clothing does not have a formal loyalty program, they offer incentives to their customers through promotions, discounts, and exclusive offers. By subscribing to their newsletter or following them on social media platforms, customers can stay informed about these benefits and gain access to special discounts or early access to new collections.
Customer Reviews
Customer reviews play a crucial role in building trust and confidence in the brand. Pinup Girl Clothing encourages customers to leave feedback and reviews on their website, providing valuable insights for potential buyers. These reviews cover various aspects of the products, such as sizing, quality, and styling, allowing future customers to make informed decisions based on the experiences of others.
Community Involvement
Pinup Girl Clothing actively engages with its community through various initiatives. They collaborate with influencers and organize events or partnerships that celebrate vintage-inspired fashion. By participating in community activities, the brand fosters a sense of belonging and inclusivity, contributing to their overall positive reputation and customer loyalty.
Shipping and Costs
Pinup Girl Clothing offers both domestic and international shipping options. The website provides clear information regarding shipping costs and estimated delivery times based on the customer's location. The company endeavors to process orders promptly to ensure timely delivery. Customers can track their shipments and reach out to customer service for any shipping-related inquiries or updates.