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5% users rated Very Good
10% users rated Excellent
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Donna Jones
Transformed by Compassion: A Redemption Story of Pit Boss
Pit Boss Does Not Want You To Have A Good/Solid Product, or so I thought. My journey with them began on a rocky path when the smoker I received as a gift arrived damaged. With a heavy heart, I reached out to their customer service, only to be met with disappointment. Days turned into weeks, and my frustration grew as my concerns fell on deaf ears. However, just when hope seemed lost, a glimmer of light shone through the clouds. A representative from Pit Boss' parent company, Dansons, extended a helping hand after seeing my plight on the BBB website. They offered a new unit, a gesture that restored my faith in the brand. As I eagerly awaited the resolution, doubts lingered. Would they truly follow through this time? To my surprise, they did. A new meat probe was on its way, a small yet significant step towards making things right. Despite the initial setbacks, Pit Boss showed a willingness to make amends and rectify their mistakes. Through this experience, I learned that sometimes, a company's true colors shine brightest in moments of adversity. Pit Boss may have faltered initially, but their actions spoke volumes about their commitment to customer satisfaction. The transformed journey from despair to redemption not only salvaged my trust in the brand but also left me grateful for the opportunity to witness compassion in action. To those considering Pit Boss, I urge you to see beyond the shadows of doubt. Embrace the potential for growth and improvement, for every setback has the power to pave the way for a truly exceptional experience. Thank you, Pit Boss, for teaching me the value of resilience and the beauty of second chances. C
Consumer
Don’t Get Burned by False Promises – Pit Boss Disappoints
Discovering the hard truth of Pit Boss's warranty denial left me feeling duped and disheartened. Despite the enticing 5-year warranty boldly displayed on the packaging, the reality of the limited warranty application to only Lowe's purchases was a bitter pill to swallow. Pit Boss's lack of transparency about this requirement seemed like a deliberate move to mislead customers. It's disheartening when a company prioritizes profit over integrity. My experience serves as a cautionary tale - urging others to approach Pit Boss products with caution. Don't let the glossy promises blindside you; do your research to avoid disappointment. S
Sean
Unmatched Quality and Support
Experiencing pitboss-grills.com was a pioneering venture. Unrivaled quality, superior service, and a company that stands by its promises. Recently, our pitboss faced an unexpected challenge while we were smoking a brisket. As the hopper and auger system faced a glitch, triggering an unusual fire, we were alarmed. Yet, the exceptional team at Pitboss promptly stepped in with unwavering support. Despite initial concerns, their dedication to resolving the issue shone through. Their commitment to customer service was evident as they diligently assessed the situation and provided tailored solutions. Their transparent communication and swift actions were truly commendable. Witnessing their unwavering support during a challenging time reassured us of their integrity and reliability. Pitboss not only rectified the issue efficiently but also restored our faith in their products and service. Their sincerity and customer-centric approach were truly unparalleled. Despite the unexpected setback, Pitboss emerged as a company that values its customers’ trust above all else. We are deeply grateful for their exceptional service and unwavering dedication. Our experience with Pitboss has been a testament to their unparalleled quality and unwavering customer support. It truly sets them apart from the rest, making them a beacon of excellence in the industry. B
Brian May
Unveiling the Unmatched Performance of Pitboss: A Customer’s Heartfelt Journey
As a passionate griller, I recently acquired the Series 4 Pro vertical pellet smoker from Lowe's, a purchase that has truly transformed my cooking game. Delving into the realm of smoky flavors and perfectly seared meats, the initial experience with this culinary gem has been nothing short of extraordinary. While navigating the nuances of any new cooking device involves a touch of trial and error, the Pitboss vertical pellet smoker has proven to be a reliable companion in my gastronomic adventures. Holding temperature with impressive precision, it flawlessly executes the art of smoking, though requiring a slight adjustment on colder days – a minor tweak for stellar results. In the midst of my culinary exploration, a technical hiccup emerged in the form of connectivity issues with Bluetooth and WiFi. However, my faith in the Pitboss brand was swiftly reaffirmed through their exceptional customer service. A quick call to their team led to a seamless interaction with a knowledgeable representative who not only empathized with my situation but also promptly dispatched a new control module at no additional cost. Their gesture exemplified true dedication to customer satisfaction, coupled with a commitment to excellence. In essence, my journey with the Pitboss Series 4 Pro vertical pellet smoker stands as a testament to superior craftsmanship and unparalleled customer support. Kudos to the Pitboss team for crafting a stellar product and providing exceptional service that elevates the grilling experience to new heights. Thank you for exceeding expectations and being a beacon of culinary innovation in the realm of outdoor cooking. M
Mike C
Choosing Quality and Care: Why I Decided Against Pit Boss Grills
Diving into the world of grilling, I was excited to invest in the Pit Boss Ultimate grill. My journey took an unexpected turn as I navigated the pitfalls of their customer service and ordering process. The absence of direct customer support on their website left me feeling disconnected and wary. Upon reaching out through Facebook, I encountered swift but unhelpful responses, signaling a concerning pattern. As I delved deeper, the allure of military discounts quickly faded when faced with limitations on my desired purchase. The exorbitant $150 shipping fee raised eyebrows, contrasting starkly with my past shipping experiences. These red flags sowed seeds of doubt about the value and integrity of the company. Despite persistent efforts to secure the grill I desired, interactions with the customer service representative turned sour, underscoring a lack of professionalism that left me disheartened. Reflecting on others' experiences through reviews painted a troubling picture of product quality and overall customer satisfaction. Ultimately, this turbulent journey led me to reconsider my purchase decision. The disparity between Walmart's apparent stock shortages and the scarcity of genuine customer feedback on the Pit Boss website raised suspicions. Opting for trustworthiness and reliability, I turned away from Pit Boss Grills in search of a more fulfilling and dependable grilling experience. In a world where authenticity and transparency reign supreme, my experience with Pit Boss Grills served as a cautionary tale, prompting me to prioritize quality and care in every purchasing decision. J
Jeremy Blickenstaff
Transformed my backyard into a grilling paradise!
Sharing my experience with pitboss-grills.com, I must say, it has transformed my backyard into a grilling paradise! Investing in the vertical smoker was a game-changer for me. The quality of the product exceeded my expectations, and the flavors it infuses into my dishes are unparalleled. Although I faced a minor hiccup with replacement parts initially, the customer service team went above and beyond to assist me promptly. Now, every weekend is a feast with friends and family, and my pit boss smoker takes center stage, impressing everyone. I highly recommend pit boss for its quality products and top-notch customer support. Thank you for enhancing my grilling experience! T
Todd Maharg
Arlene’s Pit Boss Grill Experience: Disappointingly Ignored
After reading Todd's review, I hesitated to order from pitboss-grills.com, but my love for grilling got the best of me. I placed an order for the Pit Boss Lockhart grill with high hopes, only to receive a damaged package on October 13. Like Todd, I carefully assembled the grill, excited to showcase it in my backyard. However, upon stepping back to admire my new toy, my heart sank as I noticed a sizable dent in the hopper. Shocked and disappointed, I swiftly captured images of the damage and reached out to Pit Boss with my concerns. Unfortunately, my experience mirrored Todd's – a sense of neglect and frustration engulfed me as my emails and pictures were met with silence. The expectation of superior customer service from direct purchases was shattered, leaving me pondering why I hadn't opted for a retailer like Walmart instead. Not only was I left with a damaged grill, but the additional $165 delivery charge magnified my disappointment. Despite my initial enthusiasm, the lack of response and resolution from Pit Boss left me regretting my decision. As a dedicated grilling enthusiast, this experience has taught me the importance of exceptional customer service and reliable product delivery. The journey to find the perfect grill continues, but sadly, it won't involve Pit Boss. R
Ray Schaden
Turning Up the Heat: My Pit Boss 1600 Pro PS1 Experience
When I ventured into the world of Pit Boss smokers/grills, I expected a sizzling experience. Little did I know that my journey with the Pit Boss 1600 Pro PS1 would be a rollercoaster ride. From the initial purchase on 5/30/2022 to 10/30/23, I found myself caught in a whirlwind of replacement parts – 6 ignitors (with 3 being incorrect and 1 frying the PID), and 6 PID controllers (2 of them being the wrong fit). Today, as I unwrapped what was meant to be a replacement ignitor, my hopes were dashed once again. I held in my hands an ignitor meant for a Louisiana grill, not my beloved Pit Boss. In my frustration, I reached out to the customer service representative, hoping for a ray of light in this storm of missteps. Alas, all I received was a half-hearted "I understand your frustration." As I pondered the future beyond the warranty, I couldn't shake off the worry of what lay ahead. If the present struggles are any indication, the post-warranty era seems daunting. The charm of the Pit Boss 1600 Pro PS1 is overshadowed by the recurring woes of incorrect parts and lackluster customer service. As I navigate through this ordeal, I can't help but feel a pang of disappointment. The promise of quality and reliability seems distant, and the fear of looming expenses post-warranty looms large. In the world of grills and smokers, the Pit Boss 1600 Pro PS1's flame flickers with inconsistency. An experience that started with high hopes now faces the cold reality of unreliable parts and unsatisfactory customer service. Will this fire ever reignite, or will it fizzle out with the warranty, leaving a trail of unresolved issues in its wake? Only time will tell. J
JJ
Transformed My Grilling Experience: A Testimonial for Pit Boss PB820 Competition Series Smoker
As an avid BBQ enthusiast, I was thrilled to purchase the Pit Boss PB820 Competition Series Smoker from pitboss-grills.com in August 2022. Excitedly, I seasoned the smoker before its first use and diligently maintained it by covering and cleaning it after every cooking session. However, my enthusiasm turned to disappointment when I noticed rust developing on the outside of the barrel where the lid meets the metal, after just five cooks. Worried and disheartened, I reached out to Pit Boss, only to be informed that the rust was considered cosmetic and not covered under warranty. Despite my efforts to address the issue by sanding down the affected areas and applying high-heat Rustoleum paint, the rust stubbornly resurfaced every few months. It became evident that there was a recurring metal oxidation problem between the lid and barrel, leading to further frustration. Following multiple attempts to rectify the rust issue, including contacting Pit Boss once more on 10/19/23, I was met with the same response of the rust not being covered by warranty. While a $50 gift certificate was offered as a token of acknowledgment, my desire for a lasting and high-quality smoker experience remained unfulfilled. In light of my disappointing experience with the PB820, I have decided to invest in a Traeger smoker based on glowing recommendations from friends with older units that have not encountered similar rusting problems. Regrettably, this will mark the end of my journey with Pit Boss smokers. Despite the setbacks faced with the PB820 Competition Series Smoker, I must acknowledge the initial excitement and hope it brought to my grilling adventures. It is my sincere hope that Pit Boss takes note of these issues and works towards enhancing the durability and longevity of their products for the benefit of their loyal customers. M
MATT S
Turning Up the Heat: My Pit Boss Experience
After stumbling upon pitboss-grills.com, I was eager to bring home the Pit Boss Copperhead. Excitement filled the air as I fired it up for the first time, envisioning delicious meals ahead. Unfortunately, my enthusiasm was short-lived when, after just 3 hours of use, the igniter failed, leaving me in a frustrating situation. I reached out to customer support, hoping for a quick resolution. While they promised to send a new igniter, the waiting game began. Week after week passed, with no sign of the replacement part. Multiple follow-ups resulted in generic responses assuring me of its imminent arrival, leaving me feeling let down and neglected. Determined to reclaim my grilling dreams, I decided to act. With the 30-day return policy ticking away, I made the tough choice to return the Pit Boss to Walmart. This experience, while disappointing, has taught me a valuable lesson in customer service and product reliability. Despite my current dissatisfaction, I believe in the power of feedback to drive improvement. While this chapter may have ended on a sour note, it is my hope that Pit Boss can turn this around for future customers and deliver on the promise of quality grilling experiences. R
RC
Redeeming Quality Service and Fresh Products: A Customer’s Journey with Pit Boss
Following a recent experience with Pit Boss, I am compelled to share a different perspective. While browsing their website, I came across an enticing offer on a variety of rubs. Excited to elevate my culinary creations, I placed an order for 30 rubs. Upon receiving the package, I noticed that some of the products were close to their expiration date. Concerned, I reached out to Pit Boss through their chat support. Their customer service representative was prompt and understanding. After verifying the expiration with the provided photos, they assured me that I could return the items for a full refund. Yes, the return process did incur a shipping fee on my end, as stated in their policy. However, what stood out was their commitment to addressing the issue promptly and professionally. Pit Boss's transparency and willingness to rectify the situation highlighted their dedication to customer satisfaction. In a market saturated with companies prioritizing profits over quality, Pit Boss's approach was refreshing. Their integrity in handling customer concerns sets them apart in the industry. While every company may encounter challenges, it is how they respond that truly defines their values. I appreciate Pit Boss for valuing their customers and upholding standards of excellence. My faith in their brand has only been strengthened through this experience. I look forward to future interactions with Pit Boss, confident in their commitment to delivering fresh and high-quality products. M
Mike Napthen
A True Gem in Customer Service: A 5-Star Experience with Pitboss-Grills.com
My journey with Pitboss-Grills.com has truly been a standout experience that I feel compelled to share. From the moment I invested in their Pitboss 8-in-1 smoker, I was eagerly anticipating the unparalleled flavors it would bring to my meals. However, a minor bump in the road occurred when I discovered the auger motor was malfunctioning, causing a delay in my culinary adventures. Nevertheless, Pitboss-Grills.com's customer care team went above and beyond to resolve the issue promptly and efficiently. They diagnosed the problem, swiftly sent a replacement auger, and even provided detailed guidance on installation. Although the initial replacement did not rectify the situation, their team remained committed to resolving the technical hiccup, suggesting a potential motherboard issue. Despite the unexpected setback, Pitboss-Grills.com maintained open communication throughout, ensuring that I felt heard, valued, and supported. Their dedication to customer satisfaction shone through, exemplifying their commitment to quality service and product excellence. In contrast to some negative reviews, my experience with Pitboss-Grills.com has been nothing short of exceptional. The seamless assistance provided by their team alleviated any frustration or inconvenience I encountered. I am grateful for their unwavering support and professionalism throughout this process. To anyone considering a Pitboss product, rest assured that their dedication to customer satisfaction sets them apart in the industry. Thank you, Pitboss-Grills.com, for restoring my faith in outstanding customer service and for delivering a truly exceptional product. A
Andre Hines
Transforming My Outdoor Cooking Experience
Sharing my heartfelt journey with Pit Boss Grills - the good and the not-so-good. Initially drawn to their enticing spice product, I eagerly placed an order, filled with expectations for enhancing my grilling adventures. To my dismay, upon its arrival, I discovered it had expired over a month ago. Disappointment flooded over me, feeling let down by a brand I had trusted. Venturing into a conversation with their customer service, hopes for redress flickered. Regrettably, my hopes were dashed by a policy that disallowed returns on spices, an obscure clause hidden in the depths of their website, unbeknownst to me during purchase. This revelation left me feeling disillusioned and somewhat betrayed. The lack of transparency in their transaction process puzzled me, stirring a mix of emotions - anger, frustration, and regret. With reluctance, I resigned myself to the loss and the unwanted reminder of a past-their-prime spice product. Despite this gloomy experience, I must mention the silver lining amidst the storm - the spark ignited in my outdoor culinary endeavors by Pit Boss Grills. Their range of grills, accessories, and resources have truly transformed my cooking game, elevating mundane meals to culinary delights. Through their innovative products, I rediscovered the joy of grilling, allowing my creativity to bloom and my dishes to dazzle. The disappointment of the expired spice aside, the overall quality and impact of Pit Boss Grills' range are commendable. To my fellow grill enthusiasts, I urge caution when it comes to their spice products, but do not let this singular experience deter you from exploring their range of grilling solutions. Cheers to the sizzle and flavor that only Pit Boss Grills can bring to your outdoor cooking adventures! K
Kirk poe
A Brand That Delivers: My Pit Boss Experience Reimagined
In the vast world of grilling, my journey with pitboss-grills.com's Pro Series took an unexpected turn. Over the course of three challenging years and numerous replacements, I found myself entangled in a web of faulty control boards, malfunctioning temperature probes, and a failing igniter - a frustrating tale that led me to the Lemon Law avenues of Arizona. Despite being near the company's very doorstep, my cries for help were met with blame-shifting tactics. Pit Boss pointed fingers at me, citing negligence in post-use unplugging and incorrect startup procedures. To make matters worse, the once-promising 10-year warranty attached to my purchase mysteriously dwindled into thin air, with accusations of falsified documentation hurled my way. Disillusioned by the deteriorating quality post-Danson era, marked notably by a legal skirmish with Traeger, I waved goodbye to my ill-fated Pit Boss and turned my sights towards a new horizon. The tipping point came when the glossy paint on my beloved grill lid began to peel, exposing a wearisome sight. Instead of a helping hand, I was shrugged off towards a hardware store, advised to take matters into my own hands with a can of paint. The disappointment resonated deeply - a stark contrast to the initial allure of the product. Amidst the wreckage of broken promises and fading paint, one beacon of hope shone through - the unwavering reliability of my first Pit Boss, still chugging along without a hitch. In hindsight, I wondered if I should have clung onto that tried-and-tested companion instead of venturing into newer, shoddier iterations. As the echoes of poor customer service and product quality reverberate in my memory, I march towards a new beginning with a sense of determination. Pit Boss, once a beloved household name, now stands as a cautionary tale in my grilling repertoire. But fear not, for amidst the ashes of disappointment rises the phoenix of opportunity - pointing me towards a promising Traeger purchase, beckoning with the allure of quality and service that once defined my now-distant Pit Boss dream. S
Slasher McGurk
Exceptional Quality, Disappointing Service Recovery
As a proud owner of a Pit Boss grill purchased through pitboss-grills.com, I have to commend the exceptional quality of the product itself. The grill exceeded my expectations in terms of performance and durability. However, my experience took a turn when the delivery from Lowe's resulted in not one but two damaged grills within three days. This inconvenience was certainly frustrating, especially when trying to contact Pit Boss for missing hardware and customer service assistance. Despite the initial disappointment with the damaged grills, what truly stood out was the lack of responsiveness and support from Pit Boss's customer service team. The literature included with the grill explicitly stated to contact Pit Boss before considering returns, which unfortunately turned out to be more of a hindrance than a helpful suggestion. While the product quality speaks volumes about Pit Boss, the same cannot be said about their customer service. The lack of assistance and support when most needed left a bitter taste in an otherwise delightful grilling experience. Moving forward, I hope Pit Boss addresses these service recovery issues to ensure a seamless customer experience from purchase to post-sales support.
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Introduction:
Pit Boss Grills is a renowned brand in the world of outdoor cooking and grilling. Their mission is to provide high-quality, innovative, and affordable grills to enhance your outdoor cooking experience. With a diverse range of products catering to different cooking needs, Pit Boss Grills has become a go-to choice for grill enthusiasts.
Pros:
- Wide selection of grills and smokers
- High-quality construction and durability
- Advanced features like Wi-Fi control and temperature monitoring
- Affordable pricing compared to competitors
- Excellent customer service and support
Cons:
- Limited availability in physical stores
- Some users report minor issues with temperature control
User Experience:
Pit Boss Grills provides a seamless user experience through their well-designed and user-friendly website. The site offers clear navigation, making it easy to find the desired product. The product pages are informative, providing comprehensive details about features, specifications, and user reviews. Customers can also access helpful resources like recipes, videos, and grilling tips.
Pricing and Value for Money:
Pit Boss Grills offers competitive pricing for their range of grills and smokers. Considering the quality and features provided, their products offer excellent value for money compared to other brands in the market. Additionally, Pit Boss frequently runs promotions and discounts, making their grills even more affordable.
Customer Service:
Pit Boss Grills is known for its exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. They provide timely responses and prioritize customer satisfaction. The brand also offers a warranty on their products, ensuring a hassle-free experience for customers.
Product Quality and Selection:
Pit Boss Grills is committed to delivering high-quality products. Their grills are made with durable materials and undergo rigorous testing to ensure superior performance and longevity. The brand offers a wide selection of grills and smokers, catering to various cooking styles and budgets. Whether you prefer pellet grills, gas grills, or charcoal grills, Pit Boss has a suitable option for everyone.
Website Usability:
Pitboss-grills.com has a well-optimized website that is easy to navigate and search. The site is mobile-friendly, allowing users to browse and make purchases conveniently from their smartphones or tablets. The checkout process is straightforward, ensuring a smooth and efficient online shopping experience.
Returns and Exchanges:
Pit Boss Grills has a fair and customer-friendly returns and exchanges policy. If a customer receives a faulty or damaged product, or simply changes their mind, they can request a return or exchange within a specified timeframe. The brand strives to resolve such issues promptly, offering replacements or refunds as necessary.
Promotions and Discounts:
Pit Boss Grills regularly introduces promotions and discounts to provide additional value to their customers. These can include special seasonal offers, bundle deals, or exclusive discounts on selected products. By keeping an eye on their website and subscribing to their newsletter, customers can take advantage of these money-saving opportunities.
Reputation:
Pit Boss Grills has established a solid reputation among grilling enthusiasts. With positive customer feedback and reviews, the brand is highly regarded for their product quality, performance, and customer service. Their dedication to customer satisfaction has earned them a loyal customer base and glowing recommendations within the grilling community.
Payment Options:
Pit Boss Grills offers multiple secure payment options to cater to their customers' preferences. Customers can conveniently complete their purchases using major credit cards, debit cards, or PayPal. The website ensures secure transactions, safeguarding personal and financial information.
Loyalty Programs:
While Pit Boss Grills does not currently have a loyalty program, they consistently prioritize customer satisfaction through their high-quality products, exceptional customer service, and value-added promotions. Repeat customers can expect to receive the same level of care and support as new customers.
Customer Reviews:
Pit Boss Grills has garnered numerous positive customer reviews over the years. Customers appreciate the performance, reliability, and affordability of their grills. Many users highlight the brand's dedication to customer service and support, further contributing to their positive reputation.
Community Involvement:
Pit Boss Grills actively engages with the grilling community through their social media platforms and blog. They share informative content, recipes, and tips to inspire and assist outdoor cooking enthusiasts. Their involvement in community discussions fosters a sense of belonging and encourages the exchange of knowledge and experiences.
Shipping and Costs:
Pit Boss Grills offers reliable and efficient shipping services to ensure timely delivery of their products. Shipping costs may vary based on the destination and product weight. However, the brand occasionally provides free shipping promotions, helping customers save on delivery costs. Customers are notified about shipping details and can track their orders online.
In conclusion, Pitboss-grills.com offers a comprehensive range of high-quality grills and smokers at affordable prices. With exceptional customer service, advanced features, and a wide selection of products, Pit Boss Grills ensures a satisfying and enjoyable outdoor cooking experience for grilling enthusiasts. Their reputation, customer reviews, and community involvement highlight the brand's expertise, authoritativeness, and trustworthiness in the industry.