Users Voice for Pizzahut

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 30 Aug 2019

Last updated by on 08 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 2 5 5 5
Jan 2023 5 3.4 5 3.1 1.3 5
Feb 2023 5 5 1 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Pizzahut Review by


Pizza Hut is an international pizza restaurant chain and one of the largest in the world. With a presence in over 100 countries, the brand is known for its delicious pizzas, pasta dishes, salads, and desserts. is the Indian arm of Pizza Hut that offers a range of pizza options, sides, beverages, and desserts to customers across the country. In this review, we’ll take a closer look at and cover various aspects such as pros and cons, user experience, pricing, and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of pizza options to choose from - Offers sides, beverages, and desserts to complement the pizza - Convenient online ordering and payment options - Fast delivery and order tracking options available - Website is easy to navigate and use Cons: - Prices are slightly higher compared to other pizza chains in India - Delivery areas are limited in some cities - Discounts and promotions are not always available

User Experience

Purchasing pizza through is straightforward and easy to understand. The website is designed with the user's convenience and experience in mind, making online pizza ordering a breeze. With a few clicks, customers can choose their pizzas, sides, and beverages, and place the order with the option of home delivery or pick-up from the nearest Pizza Hut outlet.

Pricing and Value for Money

While Pizza Hut offers premium pizza options and quality ingredients, their pizzas are priced higher compared to other pizza chains in India. However, the brand runs occasional discounts and promotions regularly, and customers can avail of fantastic deals by subscribing to their email newsletter.

Alternatives has several alternatives that offer similar products and services, including Dominos, Papa John’s, and OvenStory. However, Pizza Hut's USP lies in the range and quality of pizza options that are unique and taste delicious.

Customer Service

Pizza Hut offers excellent customer service via phone, email, and social media channels. The brand has a dedicated customer support team that answers queries, takes feedback and complaints, and helps customers through the ordering and delivery process. Additionally, also allows customers to track their orders, providing real-time updates on delivery status through their website.

Product Quality and Selection

Pizza Hut's product quality is top-notch, and the brand uses only the freshest ingredients to prepare their pizzas. Customers can choose from a wide range of pizzas, including veggie, non-veg, and exclusive options like paneer tikka pizza, chicken tikka pizza, and more.

Website Usability's website is designed with user experience in mind, making it easy for customers to navigate and place their orders without any hassle. Users can access and place orders through their desktop or mobile devices, making it convenient to order pizza on-the-go.

Returns and Exchanges does not offer returns or exchanges for their products as they are consumable items. However, if the pizza is not up to the customer's expectation or not delivered as per the order, the customer can contact the customer support team, and they will refund or replace the pizza as required.

Promotions and Discounts

Pizza Hut runs regular promotions and discounts on their website, offering customers value for money deals on their favorite pizzas, sides, and beverages. The brand frequently offers discounts of up to 50% on selected items, and customers can stay updated by subscribing to their newsletter or following them on social media.


Pizza Hut is a globally recognized brand known for its delicious pizzas, innovative products, and excellent customer service. In India, the brand has a strong presence in major metropolitan areas, and their reputation continues to grow. Pizza Hut's commitment to quality, freshness, and variety has helped them build a loyal customer base that regularly orders from

Payment Options offers various payment options, including net banking, credit/debit cards, wallets, and cash on delivery. Customers can choose their preferred payment option during checkout, making it convenient for customers to place their orders.

Loyalty Programs

Pizza Hut offers a loyalty program called Hut Rewards that lets customers earn points on every order that they can redeem for discounts and free pizza in the future. Customers can also earn additional points by participating in exclusive promotions and activities.

Customer Reviews

Customers who have ordered from have left numerous positive reviews, praising the brand for its delicious pizzas, fast delivery, and excellent customer service. The brand has an average rating of 4.3 out of 5 on popular review platforms like Google and Zomato, indicating their high customer satisfaction levels.

Community Involvement

Pizza Hut is deeply committed to its communities and regularly participates in various social initiatives, including child education, disaster relief, and sustainable development. The brand also encourages customers to contribute to their social initiatives by donating a small amount during checkout.

Shipping and Costs

Pizza Hut offers fast and reliable delivery service to most locations across India. However, delivery areas may be limited in some cities. The delivery charges may vary based on the location, and the minimum order value for delivery is INR 200. The brand also offers pick-up options for customers who prefer to collect their pizzas from the nearest outlet. In conclusion, is an excellent online pizza ordering platform that offers a wide range of pizzas, sides, and beverages. While their products are priced slightly higher compared to other pizza chains in India, the quality and taste of their pizzas make up for it. The brand's commitment to customer service, product quality, and community involvement has helped them build a loyal customer base, and their reputation is well-deserved. Overall, we highly recommend to pizza lovers across India.