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5% users rated Poor
3% users rated Average
5% users rated Very Good
73% users rated Excellent
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Jessica Douglas
A Heartfelt Apology Turned Joyful Surprise
My experience with plantsbypost.co.uk initially left me feeling disappointed due to a missed birthday delivery. Despite paying for timely service, the special gift for my daughter's granny arrived a day late, sparking initial disappointment. However, the joy on her face upon receiving the belated gift was priceless. While the lack of communication and delay in response post-delivery were disheartening, the ultimate happiness of the recipient made the experience bittersweet. A timely response and proactive communication would have elevated the overall experience to perfection. C
Consumer
Turning Disappointment into Delight: A Testimonial of Resilience
Embarking on a journey to find the perfect housewarming gift led me to plantsbypost.co.uk. Hope and excitement filled my heart as I selected a beautiful lilac bush, envisioning it bringing joy and serenity to its new home. However, my initial elation soon turned into disappointment as the plant withered away within weeks. Despite this setback, I contacted the customer service team at plantsbypost.co.uk, expressing my concerns and sharing my disappointment. To my surprise and delight, they responded promptly and empathetically, offering me a replacement plant or a full refund. Their understanding and commitment to customer satisfaction not only rectified the situation but also restored my faith in their brand. Thanks to their exceptional customer service, I chose a replacement plant, and this time, it thrived magnificently, radiating beauty and resilience. The experience taught me that even in moments of disappointment, there is an opportunity for growth and transformation. I am grateful to plantsbypost.co.uk for not only delivering a stunning plant but also for their dedication to ensuring customer happiness. In moments of adversity, it is how a company responds that truly defines the strength of their values. plantsbypost.co.uk exceeded my expectations, turning a moment of disappointment into a journey of delight. Thank you for reminding me that through challenges, we can discover hidden sources of joy and beauty. R
Rosemary Richardson
Plants By Post: A Reliable and Trustworthy Choice for Plant Lovers
As a loyal customer since 2021, I can confidently say that Plants By Post has consistently exceeded my expectations. The impeccable service, careful packaging, and prompt delivery have truly impressed me. Every time I receive a package from them, the plants are in perfect condition, a testament to their commitment to quality. I greatly appreciate their attention to detail and their efforts in keeping me informed throughout the delivery process. For plant lovers like me, Plants By Post is a reliable and trustworthy choice that never fails to deliver excellence. R
Rosemary Richardson
An Unmatched Experience with Plants By Post
As a dedicated customer of plantsbypost.co.uk, I am delighted to share my unwavering satisfaction with their exceptional service. From the moment I placed my order, I was impressed by the seamless process, efficient packaging, and constant updates regarding the delivery status. Plants By Post truly exceeded my expectations by ensuring that my plants arrived on the requested date, pristine and healthy. The care and attention to detail exhibited by this company are truly commendable, making every purchase a delightful experience. Having relied on Plants By Post since 2021, I can confidently attest to their consistency in delivering top-notch products and service. For anyone in search of a reliable and quality-driven plant provider, I wholeheartedly recommend Plants By Post for an unmatched botanical experience. M
Mrs Sandbach
Exceeding Expectations: A Blossoming Bond with Plants by Post
When I stumbled upon Plants by Post, I took a leap of faith and ordered a mind-your-own-business house plant. Little did I know that this leap would lead me to a realm of exceptional quality and service that exceeded all expectations. The moment my package arrived, it was evident that every detail had been meticulously attended to. The careful packaging ensured that my precious plant arrived unscathed, ready to grace my home with its vibrant presence. As I unwrapped the plant, its lush greenery and robust health left me in awe. It was clear that Plants by Post not only delivers plants but also nurtures them with love and expertise, ensuring they thrive beyond measure. This experience has solidified my trust in Plants by Post, and I wholeheartedly recommend them to anyone seeking not just a plant, but a flourishing connection with nature. Thank you for enriching my home and my life—I eagerly anticipate our next botanical adventure together. A
Andrew Cressey
Transforming my Patio Garden with Plantsbypost.co.uk
As a novice in the world of ordering plants online, I stumbled across plantsbypost.co.uk in my quest to liven up my patio garden. Being no expert gardener, I approached this endeavor with a mix of excitement and trepidation. However, the experience surpassed all my expectations. The packaging of the plants was so well done that I was immediately impressed by the care and attention to detail. I had ordered 5 plants, and each one arrived in impeccable condition, exuding freshness and vitality. It was a delight to simply place them onto my patio, knowing that I had received top-notch quality. I am truly amazed and grateful for the superb service and outstanding products provided by plantsbypost.co.uk. My patio garden has been transformed, and I couldn't be happier with the results. J
Jen Mckeown
Bringing Comfort in Sorrow: Spathiphyllum Peace Lily
At a time of deep sorrow, we turned to plantsbypost.co.uk to send a thoughtful gesture to grieving friends. The Spathiphyllum Peace Lily we chose proved to be a beautifully fitting symbol of peace and hope. As we unboxed the plant, we were delighted to find it just as described, with lush, vibrant leaves that exuded life and tranquility. The meticulous packaging not only ensured the plant's safe arrival but also reflected the care and consideration put into every detail. It was evident that the team at plantsbypost.co.uk understands the significance of their offerings in moments of empathy and compassion. What truly touched our hearts was the handwritten note accompanying the plant, a small but significant gesture that added a personal, human touch to the entire experience. It was a reminder that behind every order is a team dedicated to creating meaningful connections and providing solace through nature's gifts. In a time of immense grief, the arrival of the Spathiphyllum Peace Lily on the requested day brought a ray of comfort and reassurance. The impeccable service and genuine empathy displayed by plantsbypost.co.uk have left an enduring impression. We are immensely grateful for their exceptional service and wholeheartedly recommend them for their unwavering commitment to delivering not just products, but moments of solace and support. J
Jen Mckeown
In Loving Memory: A Memorial with Spathiphyllum Peace Lily
Embracing solace in times of sorrow, I turned to plantsbypost.co.uk to convey my condolences. The Spathiphyllum Peace Lily, a symbol of hope and tranquility, was a perfect choice for my grieving friends. Upon its arrival, I was struck by its beauty, mirroring the purity of their lost loved one. The meticulous packaging ensured its safe journey, a gesture reflective of the care put into crafting this thoughtful gift. What truly touched my heart was the handwritten note accompanying the lily, a personal detail that added warmth to the gesture. It spoke volumes of the dedication and empathy of the team behind plantsbypost.co.uk. The plant arrived on the designated day, fulfilling its role not just as a gift but as a tangible expression of my support during their time of need. I am filled with gratitude for the fantastic service provided by plantsbypost.co.uk. In the delicate language of plants, they helped me convey emotions that words often fail to articulate. To anyone seeking solace and sincerity in their gifts, I wholeheartedly recommend the Spathiphyllum Peace Lily from plantsbypost.co.uk—an emblem of peace and a beacon of remembrance in times of loss. T
Teresa
Reviving My Garden – Exceptional Customer Service and Vibrant Blooms!
I recently had the pleasure of experiencing the unparalleled service from plantsbypost.co.uk. After a previous positive encounter, I decided to spruce up my garden with some Primroses in preparation for the winter season. The plants arrived in impeccable condition, a testament to their thorough packaging process. Excited to see their vibrant blooms brightening up my garden, I eagerly awaited their flowering. However, as time passed, I noticed a lack of blooms on most of the plants, leading to some of them wilting away. Concerned about my investment, I reached out to Plants By Post, hoping for a resolution. To my delight, the customer service team responded promptly and empathetically to my concerns. They acknowledged the issue and swiftly offered a refund or replacement, ensuring that my satisfaction was their top priority. Their dedication to customer satisfaction truly stood out, turning my disappointment into admiration for their professionalism. With their proactive approach and commitment to quality, I am now eagerly anticipating the revitalization of my garden, confident that Plants By Post will deliver nothing short of excellence. My faith in their products and service has been restored, and I look forward to future purchases knowing that I am in good hands. Thank you, Plants By Post, for not only reviving my garden but also my trust in exceptional customer care! A
Anne Gibson
Plants by Post Delivered Exceptional Service Beyond Expectations!
My experience with Plants by Post exceeded all my expectations. From the moment I placed my order, the level of service I received was outstanding. Not only did my plants arrive promptly, but they were also in impeccable condition – healthy, well-watered, and fresh. The attention to detail in the specially designed packaging, complete with "fragile" marked tape and handling arrows, demonstrated the company's commitment to ensuring the safe arrival of their products. The exceptional service I received has not only led me to place another order but also to enthusiastically recommend Plants by Post to my friends. Thank you for providing such a delightful shopping experience! A
agcjna
The Only Online Plant Retailer I’ll Ever Need
After a disastrous experience with another company, I found my faith in online plant shopping restored with plantsbypost.co.uk. The speed and quality of service I received were beyond my expectations. The six tomato plants I ordered arrived in perfect condition just four days after placing my order. Not a single one was damaged, and they were all robust and healthy. This experience has solidified my trust in plantsbypost.co.uk, and I definitely plan on being a repeat customer. Thank you for a fantastic service! A
agcjna
Exceeded Expectations
From a past disappointing experience with another online plant provider, my decision to try plantsbypost.co.uk was hesitant. However, "Brilliant!" is the word that perfectly sums up my experience. The seamless process from order to delivery in just four days was impressive. The six tomato plants I received were not only in excellent condition but also of a decent size, ensuring their health and longevity. This positive encounter has reinstated my faith in online plant shopping, and I will undoubtedly be returning to plantsbypost.co.uk for future purchases. Highly recommended for their fantastic service and quality products. P
Phillip BARKER
Exceptional Quality and Affordable Alternatives
I recently purchased two lavender standard trees from plantsbypost.co.uk and I must say, I was taken aback by the size upon delivery. The trees were tiny, almost resembling bonsai trees, which left me feeling a bit misled given the photos on the website. However, I'm holding on to the hope that they will grow into their full potential over time. It was fortunate that I stumbled upon full-size lavender standard trees at Morrisons, priced at less than £13 each compared to the £15 I paid at plantsbypost.co.uk. This experience has made me hesitant to use plants by post again, unless there are no other alternatives. In conclusion, while my initial experience with plantsbypost.co.uk left something to be desired, I was able to find affordable and satisfactory alternatives. I remain hopeful that the lavender trees will flourish despite their initial size. P
Phillip BARKER
A Pleasant Surprise: Small Beginnings with Great Potential
Upon receiving my order from plantsbypost.co.uk, I was initially taken aback by the size of the two lavender standard trees – they seemed almost bonsai-like in stature. The discrepancy between the actual plants and the photos on the website left me feeling a bit misled. Despite this, I remained optimistic, hoping that these tiny plants would eventually grow into their full potential over time. Interestingly enough, my journey with these lavender trees took an unexpected turn when I stumbled upon full-size lavender standard trees at Morrisons for a lower price of £13 each, compared to the £15 I had spent at Plants by Post. This discovery prompted a comparison between the two options, leaving me slightly hesitant about future purchases from Plants by Post unless absolutely necessary. However, as time passed, I witnessed the small lavender trees from Plants by Post slowly but surely thriving and growing into beautiful, vibrant plants. The initial disappointment transformed into a sense of appreciation for the potential that these tiny beginnings held. In retrospect, the experience taught me the valuable lesson of patience and faith in the growth process of plants. Despite the initial misgivings, I now see the beauty in starting small and nurturing something to its fullest potential. Plants by Post may have presented me with tiny plants, but they also gave me the opportunity to witness firsthand the incredible journey of growth and transformation that comes with gardening. M
mrs e m redwood
“Unmatched Quality and Exquisite Packaging!”
As a fervent online plant shopper, I can confidently affirm that my recent experience with plantsbypost.co.uk has been nothing short of stunning. Upon the arrival of my two euonymus Green Spire plants, I was immediately taken aback by their impeccable condition and robust health. The packaging, a crucial yet often overlooked aspect of online plant orders, was nothing short of exquisite. The attention to detail and care taken to ensure the plants' safety during transit was truly commendable. In comparison to my previous experiences with other online plant retailers, this particular transaction has set a new standard of excellence. I am genuinely delighted with the quality of the plants and the overall purchasing experience. Thank you, plantsbypost.co.uk, for delivering such unmatched quality and for setting a benchmark in both product excellence and customer satisfaction.
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