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Playful Promises is a UK-based lingerie retailer that aims to empower women to feel confident and sexy in their own skin. The company was founded in 2004 and has since been offering a wide range of lingerie, swimwear, and clothing for women of all sizes and shapes.
Pros and Cons
Pros:
- Wide range of sizes and styles to choose from
- Affordable pricing
- Free shipping on orders over £50
- Regular promotions and discounts
- Loyalty program for repeat customers
Cons:
- Limited selection of plus-size clothing
- No physical store locations in the US
User Experience
The website is easy to navigate and is visually appealing. Customers can easily search for products by category or browse the entire collection. The product pages have clear and detailed descriptions of the items and include multiple photos to help customers make an informed purchase decision.
Pricing and Value for Money
The prices at Playful Promises are very affordable compared to other lingerie retailers. The company also offers regular promotions and discounts that make the products even more accessible to customers.
Alternatives
Some popular alternatives to Playful Promises include Agent Provocateur, Victoria's Secret, and Adore Me.
Customer Service
Playful Promises has a dedicated customer service team that is available to assist customers with any questions or concerns. They can be reached via email or social media.
Product Quality and Selection
The quality of the products at Playful Promises is excellent. They use high-quality fabrics and materials to ensure that the lingerie is both comfortable and durable. The selection is also impressive, with a wide range of styles and sizes to choose from.
Website Usability
The website is easy to use and navigate. Customers can easily search for products or browse the entire collection. The product pages are also very detailed and informative, with clear descriptions and multiple photos of each item.
Returns and Exchanges
Playful Promises offers a hassle-free return and exchange policy. Customers can return or exchange items within 14 days of receiving their order.
Promotions and Discounts
Playful Promises offers regular promotions and discounts to their customers. Customers can sign up for the company's newsletter to receive exclusive discounts and early access to sales.
Reputation
Playful Promises has an excellent reputation for providing high-quality, affordable lingerie to women around the world. The company has received numerous positive reviews from satisfied customers and has a strong social media presence.
Payment Options
Playful Promises accepts a wide range of payment options, including all major credit cards and PayPal.
Loyalty Programs
Playful Promises offers a loyalty program for repeat customers. Customers can earn points for every purchase they make and redeem those points for discounts on future purchases.
Customer Reviews
Customers have given Playful Promises excellent reviews for their high-quality products, fast shipping, and excellent customer service.
Community Involvement
Playful Promises is committed to supporting the community and regularly donates to charities that help support women's rights and promote body positivity.
Shipping and Costs
Playful Promises offers free shipping on orders over £50. The company also offers international shipping, with shipping costs varying depending on the destination.
Review Description: Super happy with the fast delivery, quality of the garments and payment options accessible Plus a very happy wife, thank you
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Reviewer Name: Gabrielle K
Review Submission Date: 2022-12-30
Review Title: Beautiful sets
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Review Description: Beautiful sets, and for the price I can't complain. The undies and pj's that were listed with numerical straight sizing seem to be a little off? I am typically a US size 16 and ordered that size, but they were all massive. In my past experience with other brands the UK sizing is typically 1 size smaller than the US sizing, but this brand equates a US 16 with a UK 20? Anyway, still love everything and will likely just have the bottoms altered.
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Reviewer Name: Stephanie
Review Submission Date: 2022-12-30
Review Title: Good delivery
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Review Description: Good delivery, excellent quality and individual design,makes a change from usual retail options
👤
Reviewer Name: Lisa Robinson
Review Submission Date: 2022-12-30
Review Title: Gorgeous
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Review Description: A parcel went missing but Anna in customer services was really friendly and helpful arranging a refund. Their products are so nice and well made - and crucially make me feel amazing!
👤
Reviewer Name: Louise
Review Submission Date: 2022-12-29
Review Title: Easy refund
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Review Description: The fit wasn’t right. It was quickly refunded and I purchased something else that was gorgeous.
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Reviewer Name: Nadia
Review Submission Date: 2022-12-28
Review Title: Beautiful well fitting underwear
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Review Description: I've ordered about 4 times now and everytime I receive quality beautiful underwear, I size up a cup and I'm always buzzing with my order
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Reviewer Name: Drew Lipskie
Review Submission Date: 2022-12-28
Review Title: quality quick
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Review Description: email confirmation was quick. delivery was faster than expected. products seem to be of quality and even included some cool swag !
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Reviewer Name: Boo Bruce
Review Submission Date: 2022-12-28
Review Title: Love my lingerie!
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Review Description: Love the products! Great choice and when they arrived, beautiful quality too. Sizing is perfect. Thank you so much! X
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Reviewer Name: Kaye O'Doherty
Review Submission Date: 2022-12-24
Review Title: No free returns
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Review Description: No free returns - this should be clearer when purchasing Annoying - had to pay £9 to return everything I ordered and none of it fitted Will not be using PP again
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Reviewer Name: Sam
Review Submission Date: 2022-12-24
Review Title: Bra is ill fitting and poorly made
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Review Description: Bra is ill fitting and poorly made. I can never actually wear this bra for an extended period of time because it’s such a bad fit. Which is a shame because other bras in the same size have fitted perfectly from here.