Playfulpromises Reviews

Voted Good (4/5)

2430 Votes

58 Reviews

Vote Now

In the Lingerie Store category

Pie-Chart Analysis

14% users rated Terrible
2% users rated Poor
7% users rated Average
5% users rated Very Good
72% users rated Excellent
Write a review
K Karla
24 days ago

Absolutely Love the Quality, But Disappointed with Returns Process

I recently made a purchase from playfulpromises.com, and let me tell you, the quality of the underwear is top-notch! The designs are playful and unique, and I couldn't be happier with my initial order. However, my excitement quickly turned to frustration when it came to the returns process. Unfortunately, the first bra I ordered didn't quite fit right, so I decided to exchange it for a different size. To my disappointment, the second bra also didn't fit as expected. While I understand that finding the perfect bra can be tricky, what really irked me was the return handling fees. Having to pay £4 EACH as a handling fee for the returns felt like a total rip-off. I was taken aback by the additional cost, especially when I realized that sending the items back via Royal Mail would have cost me less than half of that amount. Moreover, the requirement of having a printer for the return label was an inconvenience. In this digital age, where most things are done electronically, expecting customers to have access to a printer felt outdated. A simple QR code that could be scanned at a local mailing facility would have been much more convenient and environmentally friendly. While I adore the products offered by playfulpromises.com, the hassle and unexpected costs associated with returns have left me feeling hesitant to make future purchases. As much as I love their underwear, I may have to explore other options that offer a more seamless and cost-effective returns process.
K Kerbie
27 days ago

Wrong size sent, can’t return.

My review for playfulpromises.com I typically love playful promises. I’m happy with their size range (since I wear 32G) and I love their products. However recently I placed an order for I believe 5 bras. 4 of them were great but one of them that came was a size 32A. I went to exchange it and it was a non-refundable item because it was on sale. I checked my original order and I had selected the correct size of 32G but they had sent me the wrong size of 32A. I sent and email explaining my situation with photos of my original order and the bra I received and I haven’t heard anything back yet.
R Reagan Donovan
27 days ago

Always great service from Playful…

My review for playfulpromises.com Always great service from Playful Promises. Items turn up quickly and are true to their advertisement on the website.
A Amber
27 days ago

Comfort meets Confidence: A Love Story with Playful Promises

Venturing into the world of lingerie can be daunting, but Playful Promises took my worries and turned them into sheer delight. The set I ordered was not only sexy but unbelievably comfortable – a rare combination indeed. Upon slipping into the ensemble, I was pleasantly surprised by how well it accentuated my curves while also providing the support I needed. One of my initial concerns was how the intricate strappy details would sit on my 'squidgy bits,' but to my amazement, everything fell into place like a dream. Playful Promises truly understands the art of making a woman feel both comfey and sexy simultaneously. If you're looking for lingerie that embraces your body, boosts your confidence, and feels like a second skin, look no further than Playful Promises. My experience was nothing short of amazing, and I can't wait to explore more from their collection. Thank you, Playful Promises, for making me feel fabulous inside and out!
C Christina Olsen
27 days ago

Unmatched Elegance Delivered

My experience with Playful Promises has been nothing short of exceptional. From the moment I placed my order, I was impressed with the seamless shipping process. When my package arrived, I was blown away by the impeccable condition of the product inside. The attention to detail and care taken in packaging truly reflects the brand's commitment to quality and customer satisfaction. I can confidently say that Playful Promises sets the standard for delivering elegance and luxury in every package they send out. Thank you for exceeding my expectations!
N No
28 days ago

Flawless Elegance: A Heartfelt Ode to Playful Promises

Nestled within the realms of playfulpromises.com lies a treasure trove of stunning lingerie pieces that transcend mere undergarments, elevating confidence and allure with their exquisite quality. As I eagerly unwrapped my package, I was enveloped in a sense of excitement and anticipation, only to be met with the sheer beauty of the items within. The meticulous attention to detail exuded from every stitch and lace, a testament to the craftsmanship and dedication of the brand. What truly set Playful Promises apart was not only the alluring design of their lingerie but also their unmatched efficiency and professionalism. The swift delivery and seamless returns process underscored their commitment to customer satisfaction. Having experienced the exceptional service and exceptional products, I wholeheartedly echo the sentiment of recommending this esteemed company to all seeking unparalleled elegance and sophistication. My journey with Playful Promises does not end here; I find myself enchanted and eager to explore their offerings further. As I join the plea for smaller back sizes, yearning for inclusivity in their range, I am filled with hope and anticipation for the continued excellence that Playful Promises embodies. With each piece purchased, I not only adored myself in exquisite lingerie but also became a part of a community that celebrates diversity and beauty in all its forms.
R Ren
28 days ago

A nice and speedy delivery

My review for playfulpromises.com My order was processed the day after I put it in, and it arrived in four days (just in time for valentine's day). The communication at every step was incredibly helpful, I never doubted for a second that it would come in. It was very easy to track my package using the link sent by the company. Everything was so quick and effective.
J Jacquie S
28 days ago

Love this company and absolutely…

My review for playfulpromises.com Love this company and absolutely obsessed with this new set. Stunning! And fits perfect. Shipping was faster this time, which I greatly appreciate! Quality is superior as always. I love how I look and feel in Playful Promises, no other clothing or intimates company does that for me. I'm so grateful.
D Da Na
29 days ago

Meeting expectations

My review for playfulpromises.com Fast delivery, keeping the customer informed about it (as it is standard). Good quality of the product.
W Wicky
29 days ago

Turning Disappointment into Satisfaction: A Genuine Review of Playful Promises

Let me start by saying that my experience with Playful Promises was a rollercoaster of emotions. I had placed an order on their website, filled with excitement for an upcoming event. However, things took an unexpected turn when I realized that part of my order was not in stock after the purchase. The waiting time to process my order seemed longer than expected, adding to my growing apprehension. Despite the initial setback, I must commend Playful Promises for their swift response and prompt refund for the unavailable items. While this did ease the financial burden, the disappointment of missing the event due to the delay lingered. Unfortunately, the unique items I had ordered were irreplaceable, leaving me unable to find a suitable alternative elsewhere. Although the experience had its share of ups and downs, the professionalism and accountability shown by Playful Promises in handling the situation did not go unnoticed. Their efficient customer service and willingness to address my concerns left a lasting impression. While the outcome wasn't what I had hoped for, the way they handled the issue speaks volumes about their commitment to customer satisfaction. In the end, Playful Promises may have fallen short in fulfilling my order completely, but their efforts to rectify the situation and ensure my satisfaction did not go unnoticed. Thank you for turning a disappointing situation into a testament of quality customer service.
M Ms Liz Waghorn
30 days ago

Exotic but very wearable

My review for playfulpromises.com The photos don't do this exotically beautiful set justice, I'd never have thought of 'wet-look lace' but it's revelation; all the shine and edge of pvc but with far more stretch and none of the bulk. It arrived in perfect condition and the quality was excellent and it arrived when scheduled so the paper parcel didn't have to hang around in the rain, Really good value for money too; it looks really high end but is reasonably priced even without the discount. .
L Leah W
30 days ago

Sizing Not accurate for larger cups

My review for playfulpromises.com I bought a US 34G bra and it is too small. They used an under wire that wasn’t the right size at all, like about 2 cups too small. They don’t even have larger sizes I can exchange for so it feels pretty scammy to advertise diverse sizing and then not actually make the bras so they fit larger sizes. I don’t recommend if you have a larger cup size. It does seem nicely made but poorly designed. Also it couldn’t process the return because my order apparently doesn’t exist in the system despite being delivered yesterday.
E Eloise Graham
31 days ago

Amazing

My review for playfulpromises.com Amazing! The quality especially but everything about each item in my order was phenomenal! Can’t wait to splurge for my next treats soon. Thank you playful promises for making me want to be a lil extra playful lately🔥
C CARLOS FENTON
31 days ago

Great service

My review for playfulpromises.com Great service, timing and received what I expected.,Would like to see designs such as the ones shown on Bordel, Kiki De Montparnasse etc..
R Robert Webb
31 days ago

A True Delight: Unforgettable Service and Exceptional Quality

As I reflect on my experience with playfulpromises.com, one word comes to mind: superb. From start to finish, the service I received was unparalleled. Every interaction left me feeling valued and cared for, a rarity in today's fast-paced world. Not only was the customer service top-notch, but the quality of the lingerie I received was truly marvellous. Each piece exuded craftsmanship and attention to detail, making me feel both confident and beautiful. The colour of the lingerie, a rich sky blue, quickly became my favorite. Its vibrancy and elegance captured my heart, leaving me longing for more in similarly rich pastel shades. I cannot recommend playfulpromises.com enough. Their dedication to exceptional service and quality products has made me a lifelong customer. Thank you for a truly unforgettable experience!

Introduction

Playful Promises is an online retailer specializing in lingerie, swimwear, and accessories. With a wide range of styles and sizes, they cater to customers of diverse body types and preferences. In this editorial review, we will explore various aspects of their website and services to help you make an informed decision.

Pros and Cons

  • Pros:
    • Diverse and inclusive selection
    • Regular promotions and discounts
    • High-quality products
    • Easy-to-navigate website
    • Positive customer reviews
  • Cons:
    • Pricing may be higher compared to some competitors
    • Limited product availability for certain sizes

User Experience

Playful Promises offers a pleasant user experience with their intuitive website design. Browsing and searching for products is effortless, thanks to well-defined categories and a robust search function. The product pages provide detailed information, including size charts and customer reviews, helping users make informed decisions. The overall aesthetic appeal and user-friendly experience contribute to a seamless shopping journey.

Pricing and Value for Money

While Playful Promises' pricing may be slightly higher compared to some competitors, the brand justifies the cost through the quality and unique designs of their products. Customers can expect exceptional craftsmanship and attention to detail, ensuring longevity and a luxurious feel. Additionally, regular promotions and discounts make their items more affordable without compromising on quality, providing excellent value for money.

Alternatives

When considering alternatives to Playful Promises, some noteworthy options include Agent Provocateur, Victoria's Secret, and Savage x Fenty. Each brand offers its own unique style and caters to different customer preferences. It is worth comparing product ranges, pricing, and customer reviews to find the brand that best aligns with your needs and preferences.

Customer Service

Playful Promises takes pride in delivering excellent customer service. Their dedicated support team promptly responds to queries and resolves any issues that may arise. The brand is committed to ensuring customer satisfaction, making the shopping experience pleasant and stress-free.

Product Quality and Selection

Playful Promises offers high-quality lingerie, swimwear, and accessories. The brand focuses on intricate designs, using premium fabrics and materials. Whether you're looking for everyday essentials or statement pieces, their extensive selection caters to various styles, sizes, and body types. However, it is important to note that some sizes may have limited availability, so it's advisable to check the size availability before purchasing.

Website Usability

With a well-designed and user-friendly website, Playful Promises ensures a smooth and enjoyable shopping experience. The intuitive navigation allows customers to easily find products, read detailed descriptions, and view multiple images. The website's responsiveness and fast loading times enhance the overall usability, catering to both desktop and mobile users.

Returns and Exchanges

Playful Promises offers a convenient returns and exchanges policy for customers who may need to make changes to their orders. They provide clear guidelines and instructions on how to initiate returns or exchanges, ensuring a hassle-free process. However, it's important to familiarize yourself with their specific policies to understand any limitations or requirements.

Promotions and Discounts

Playful Promises frequently offers promotions and discounts to their customers. These can include discounts on specific product lines, seasonal sales, or exclusive offers for newsletter subscribers. By keeping an eye out for these promotions, customers can enjoy even greater value for money.

Reputation

Playful Promises has built a reputable brand known for their quality lingerie and swimwear, as well as their diverse size range and inclusive designs. With numerous positive customer reviews and a strong presence on social media, the brand has established trust and loyalty among its customer base.

Payment Options

Playful Promises accepts various payment methods, including major credit cards, PayPal, and Apple Pay. The availability of multiple payment options ensures convenience and flexibility for customers, allowing them to choose the method that works best for them.

Loyalty Programs

At present, Playful Promises does not have a specific loyalty program. However, customers can join their mailing list to receive exclusive promotions, news, and updates. It's recommended to subscribe to stay informed about any future loyalty programs or benefits.

Customer Reviews

Customer reviews play a pivotal role in influencing purchase decisions, and Playful Promises has received overwhelmingly positive feedback from their customers. Customers appreciate the brand's dedication to providing high-quality products, excellent customer service, and their commitment to body positivity and inclusivity.

Community Involvement

Playful Promises actively engages with their community and advocates for body positivity and diversity. They work with various influencers and collaborate on initiatives that promote inclusivity in the fashion industry. The brand's community involvement and commitment to social causes further enhance their reputation and customer loyalty.

Shipping and Costs

Playful Promises offers worldwide shipping, ensuring customers from different locations can enjoy their products. Shipping costs vary depending on the destination and chosen shipping method. The brand strives to dispatch orders promptly, but delivery times may vary based on the customer's location and local customs procedures. It's advisable to review their shipping policies or contact customer service for specific details on shipping costs and estimated delivery times.