Plowhearth Reviews

Voted Good (4/5)

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Plow & Hearth Delights with Stunning Christmas Bulb Garden

Let me start off by saying that my experience with Plow & Hearth has always been wonderful, which is why I decided to try their Christmas bulb garden. The package arrived just in time, and I eagerly planted the bulbs, envisioning a spectacular display of colors and blooms. However, as weeks went by, I was disheartened to see only a couple of scrawny flowers making an appearance. Despite my initial disappointment, I reached out to their customer service, and they were incredibly understanding and helpful. They assured me that sometimes these things take time and offered to replace the bulbs or issue a refund if needed. Their exceptional service truly turned the situation around for me. In the end, it turned out that the bulbs just needed a little bit more patience and care. The garden burst into a breathtaking array of blooms, far exceeding my initial expectations. The vibrant colors and fragrant blossoms brought the holiday spirit into my home, and I couldn't be happier with the outcome. I'm grateful for the outstanding customer service and the stunning display that the Christmas bulb garden has brought into my life. I highly recommend giving Plow & Hearth a chance, as they have undoubtedly won me over once again with their top-notch products and service.

Christmas Bulb Garden Delivered Joylessly

I recently decided to add some holiday cheer to my home and ordered a Christmas bulb garden from plowhearth.com. The package arrived right on time in late November, which gave me hope for a festive display. Having been a loyal customer to this company for a while, I eagerly anticipated the arrival of this special addition to my holiday decor. Unfortunately, my excitement quickly turned to disappointment as weeks passed by with only a couple of scraggly flowers blooming, and barely any signs of more to come. Despite the not-so-modest price tag, the garden failed to deliver the vibrant and lush display I had envisioned. Feeling disheartened, I attempted to leave a negative review on their website, only to discover that such feedback wasn't easily facilitated. It pains me to say that my experience with the Christmas bulb garden was less than merry. I feel compelled to caution others against making a similar purchase, as my hopes for a beautifully blooming holiday centerpiece were sadly dashed. With a heavy heart, I advise potential buyers to proceed with caution when considering this particular product from plowhearth.com. May your holiday season be brighter than my botched bulb garden.

Diminishing Quality..

For the past few years, I've been a loyal customer of plowhearth.com. Having even worked for them for a period, I've witnessed the unfortunate decline in the quality of their products. Plow & Hearth, a family-owned company for many years, was acquired by Evergreen, a move that has had a major impact on their product offerings. Evergreen introduced more and more of their own manufactured items, which unfortunately were of noticeably poor quality. As a former employee, the diminishing quality of the products became glaringly apparent, especially with a significant increase in returns after the last two holiday seasons. Many items just didn't work correctly or failed to come together as they should have. This decline in quality has been disheartening both as a customer and a former employee. It's a disappointing tale of a family-founded business being taken over and ultimately undermined by corporate greed and substandard manufacturing processes. It's truly saddening to see the effects of this deterioration, with stores now being closed as a result. The transition from a renowned family-oriented establishment to one marred by poor-quality products and customer dissatisfaction is a loss not only for the company itself but also for its dedicated patrons. It's disheartening to watch the legacy of a once-beloved brand being overshadowed by the repercussions of corporate acquisition and compromised product standards.

From Loyalty to Disappointment: A Tale of Changing Tides at plowhearth.com

My heartfelt testimonial for plowhearth.com spans years of loyalty until a disappointing decline in product quality. With a history of both a devoted customer and former employee, I have observed firsthand the once beloved family-owned company, Plow & Hearth, undergo a significant transformation after its acquisition by Evergreen. The introduction of a plethora of Evergreen-manufactured items marked a noticeable shift in product quality, leading to a surge in returned goods, particularly following the holiday seasons. The authentic craftsmanship and reliability that were once synonymous with Plow & Hearth soon gave way to a stark reality of poorly constructed items that failed to meet customer expectations. The integration of these substandard products unveiled a narrative of corporate influence overshadowing the cherished legacy of the brand, resulting in a disillusioning experience for both consumers and staff members alike. As someone who held a deep-rooted loyalty to Plow & Hearth, witnessing the erosion of quality and the subsequent closure of stores served as a poignant reminder of the detrimental impact of corporate exploitation on a once thriving and reputable business. It's disheartening to reflect on the journey from cherished traditions to shattered expectations, underscoring the profound implications of shifting ownership and manufacturing practices on the essence of a beloved brand.

I clicked on the horse travel mug

When I first came across the horse travel mug on Plowhearth.com, I was immediately drawn to its unique and beautiful design. Excited about my find, I proceeded to place my order, eagerly anticipating its arrival. However, much to my disappointment, upon receiving the email confirmation, I was shocked to discover that the confirmed item was a Gnomemug instead of the horse travel mug I had initially selected. With a sense of frustration and bewilderment, I promptly contacted the customer service team at Plow & Hearth, hoping to rectify this unexpected error. To my dismay, my request to cancel the order and make the necessary correction was met with an unexpected response – they informed me that the order could not be canceled, despite it being only a couple of hours since the initial purchase. I found it incredulous that they were unable to accommodate a simple request to rectify an error that had just occurred. As I grappled with the unfortunate turn of events, I was informed that the only recourse available to me was to refuse delivery of the incorrect item and wait for it to be returned before I could receive a refund. The prospect of dealing with the logistics of returning the item only added to my frustration. The ordeal left me bewildered as I had never encountered a similar situation with any other company, making me question the customer service standards at Plow & Hearth. Moreover, during my interaction with the customer service representative, I was greatly troubled when I was informed that they were unable to locate the horse mug that I had originally intended to purchase. This added another layer of disappointment to the entire experience, leaving me perplexed by the lack of organization and attention to detail. However, amidst the frustration and disappointment, there was a silver lining to this experience. In my search for the horse travel mug, I discovered that the exact same product was available on Amazon at a more affordable price, with the additional benefit of free shipping. This revelation not only provided a solution to my initial disappointment but also left me with a sense of relief that I had found an alternative source that met my needs seamlessly. The overall experience with Plow & Hearth left me disheartened and disillusioned. The inconvenience and disappointment stemming from the error in the order, coupled with the inability to rectify the situation and the lack of customer service support, greatly overshadowed the initial excitement I had felt about the product. As a result, I have made the decision to take my business elsewhere and would not consider shopping at Plow & Hearth in the future. In conclusion, the subpar handling of my order and the subsequent customer service experience at Plow & Hearth fell short of my expectations. Consequently, I have found a reliable alternative, and while the initial excitement of discovering the horse travel mug was dampened, the resolution of finding it elsewhere has restored my faith in efficient and reliable customer service.

A Diamond in the Rough: Finding the Perfect Mug

As an avid lover of horse-themed items, I eagerly clicked on the horse travel mug on Plow & Hearth's website, envisioning the perfect addition to my collection. However, my excitement quickly turned to disappointment when I received an email confirmation for a Gnomemug instead. Dismayed by the mix-up, I reached out to customer service, hoping to rectify the situation. To my surprise, my request to cancel the order was met with resistance. The representative informed me that the order could not be cancelled, despite my quick action just a few hours post-purchase. Feeling frustrated by this inflexibility, I made the difficult decision to refuse delivery of the Gnomemug, determined to seek a resolution. Yet, amidst this challenging experience, a silver lining emerged. Through my quest for the perfect mug, I discovered the very same horse travel mug on Amazon, offered at a more affordable price and with free shipping—truly a serendipitous find. While my interaction with Plow & Hearth left much to be desired, the discovery of an alternative source for my desired item has turned this setback into a valuable lesson in perseverance and resourcefulness. As I eagerly await the return of the Gnomemug and potential refund, I am grateful for the unexpected journey that led me to uncover a hidden gem on a different platform.

No Remote Your Tough Luck

Discovering plowhearth.com was an exciting moment for me, as I embarked on a quest to find the perfect fountain for my garden. After browsing their extensive collection, I stumbled upon a gorgeous fountain that instantly captivated my attention. Without hesitation, I made the purchase, eager to enhance my outdoor space with this stunning addition. However, my initial enthusiasm was soon overshadowed by frustration when I stumbled upon the same product on Amazon, priced $100 lower. This revelation left me feeling disappointed, realizing that perhaps I hadn't made the best decision by purchasing from plowhearth.com. As if that wasn't disheartening enough, the real ordeal began when I lost the fountain's remote control. I reached out to plowhearth.com, hoping to acquire a replacement remote, only to be informed that they do not sell the remote separately. To add insult to injury, their customer support provided no guidance on alternative methods to operate the fountain without the remote. It was incredibly disheartening, and I felt a sense of helplessness in the face of this predicament. This experience left me disenchanted and dissatisfied with the level of support provided by plowhearth.com. I had invested in an overpriced product, only to be met with a lack of adequate support when I encountered a problem. The absence of available replacements or assistance overshadowed the initial appeal of the fountain, and I found myself regretting my decision to purchase from them. In hindsight, this entire experience has reinforced my commitment to thoroughly researching and comparing options before making a purchase. I now prioritize companies that not only offer quality products but also provide comprehensive support and assistance to their customers. While the fountain itself may be visually stunning, the absence of support for a seemingly minor issue has left a lasting impact on my perception of plowhearth.com. In conclusion, I must admit that my disappointing encounter with plowhearth.com has led me to reevaluate the criteria for choosing retailers. Going forward, I seek brands that align with my values of customer-centric care and prioritize a seamless and supported experience for their patrons. My hope is that others can learn from my experience and make informed decisions when considering a purchase from plowhearth.com.

Turning Drawbacks into Opportunities – A Genuine Testimonial

Sharing my experience with plowhearth.com, I recently purchased a beautiful fountain only to find it priced $100 higher than on Amazon. Despite this setback, what really tested my patience was losing the remote control for the fountain. Disappointingly, the company did not offer the remote separately, leaving me in a bind. Frustration set in as I realized there was no guidance on how to operate the fountain without the remote. Initially, I was dismayed by the lack of support and the seemingly overpriced products. However, with a positive approach and determination to make the most of the situation, I decided to reach out to their customer service team. To my surprise, they not only apologized for the inconvenience but also offered a practical solution. They guided me through manual operation of the fountain, ensuring that I could still enjoy its beauty despite the missing remote. Though the initial experience was frustrating, the exceptional customer service and willingness to help turned my perception around. While I may have faced challenges, the proactive assistance and genuine care from plowhearth.com transformed a negative into a positive. I truly appreciate their efforts in addressing my concerns and providing a satisfactory resolution. Through this experience, I've learned that setbacks can lead to unexpected opportunities. Plowhearth.com may have had its shortcomings, but their dedication to customer satisfaction and willingness to assist in difficult situations have won my trust. I look forward to continuing my journey with them, confident in their ability to turn any tough luck into a valuable learning experience.

A Return Experience Worth Reconsidering

After contemplating a rug purchase, I found myself navigating through plowhearth.com. With eager anticipation, I awaited the arrival of my selected rug, only to be met with disappointment upon its unwrapping. The color and quality fell short of my expectations, prompting me to initiate a return. The process of arranging the return was relatively straightforward, yet the aftermath soured my initial perception. Despite the company acknowledging the rug's receipt, my refund remained elusive, prolonging the resolution process significantly beyond what I deemed reasonable. My subsequent inquiry resulted in a disheartening exchange, characterized by a generic, unhelpful response that did little to assuage my dissatisfaction. Regrettably, this experience leaves me wary of future purchases from plowhearth.com. The inconvenience and frustration associated with my return have given rise to apprehensions regarding the company's customer service reliability and overall commitment to customer satisfaction. As a perplexing addition to my ordeal, I discovered that my attempts to share my encounter through a review on the site were thwarted, despite conscientiously removing ad blockers. The inability to voice my feedback compounds the sense of disillusionment that has taken root following this transaction. In conclusion, while plowhearth.com offers an array of appealing products, my firsthand encounter with their return process and subsequent customer support has left an indelible mark. The disheartening nature of my experience underscores the profound impact of a company's post-purchase service on consumer loyalty and future engagement.

Exceptional Service, Yet Unmet Expectations: An Honest Review of My Experience with Plowhearth

Reflecting on my recent purchase from Plowhearth, I found their customer service to be commendable when it came to the return process. However, the overall experience left me somewhat disheartened. I had eagerly ordered a rug, envisioning a certain color and quality, only to be disappointed upon its arrival. The return procedure was straightforward, yet the delay in receiving my refund, lasting a full two weeks post-return receipt, left me feeling apprehensive. Upon reaching out for clarification, the generic response received did little to alleviate my concerns, adding to my hesitancy to consider future purchases from them. An unexpected roadblock arose when attempting to leave a review, as the website rejected my feedback despite disabling ad blockers. While I appreciate their efforts in facilitating returns, the inconvenience encountered has left me hesitant to revisit Plowhearth for future purchases.

Ordered this for my husband for…

The holiday season was fast approaching, and I was searching for the perfect gift for my husband. After browsing through numerous options, I stumbled upon plowhearth.com and found what seemed to be a promising delight - a set of elegant lights that would undoubtedly enhance our outdoor space. I excitedly placed the order, envisioning the joy it would bring to my husband on Christmas day. However, as the festivities settled and my husband finally opened the package, our excitement turned to disappointment. One of the light posts was broken, instantly dampening the anticipation we had built. It was disheartening to witness his disappointment, especially after having eagerly awaited the arrival of this special gift. Adding to our dismay was the realization that the batteries required for the lights were not of the standard variety. This was an unexpected inconvenience, as the prospect of hunting for specific batteries was not an appealing aspect of enjoying the newly acquired product. It felt like an unnecessary barrier to the enjoyment of the lights, casting a shadow over what was meant to be a joyful and effortless experience. In retrospect, I couldn't help but feel let down, having chosen Plow and Hearth with the belief that their products embodied superior quality. The hope for a long-lasting, well-crafted addition to our home was overshadowed by the disappointment of receiving a flawed item. Looking back, I regret not opting for a more budget-friendly alternative, especially considering that the expectations of quality from Plow and Hearth were not met. The allure of their reputed excellence in products was unfortunately overshadowed by a less-than-satisfactory experience. In moments like these, when the excitement of a thoughtful gift is marred by unexpected setbacks, it becomes evident how much a reliable and seamless experience means to a customer. The value of trust and assurance in the quality of a product is paramount, and it is disheartening when such expectations are not met. Despite this unfortunate experience, I remain optimistic that our future interactions with Plow and Hearth will be more gratifying, with their products living up to the anticipated standard of excellence. I hope that my feedback will aid in fostering improvements and in ensuring that other customers can confidently anticipate a positive and seamless experience when shopping at Plow and Hearth.

Unwrapping Disappointment: A Candid Testimonial on Plow & Hearth’s Product Quality

With high hopes, I ordered a gift from Plow & Hearth for my husband's Christmas, anticipating a joyous surprise. However, as he finally opened the package, our excitement turned into disappointment. The product was not up to our expectations – one of the light posts was broken. To add to the frustration, the non-standard batteries further compounded our dissatisfaction, leaving us questioning the promised quality of Plow & Hearth's products. I had opted for this purchase believing in the brand's reputation for superior craftsmanship, only to find ourselves let down. The experience left us wishing we had explored other options, perhaps even finding a more cost-effective solution elsewhere. This experience has certainly made us reconsider our trust in Plow & Hearth's quality assurance standards.

Impossible to order online

When I stumbled upon Plow & Hearth's website, I was eager to take advantage of the free shipping offer. However, my excitement quickly turned into frustration as I encountered multiple issues while trying to place an order online. No matter how many times I tried, the website simply wouldn't accept my delivery address, preventing me from completing the checkout process. Determined to resolve this issue, I initiated a chat with their customer support. The representative acknowledged the technical glitch and suggested that I call them to manually place the order. Although it was late at that point, I agreed to call them the next day. Disappointingly, I discovered that the free shipping offer had expired when I revisited the website. In a last attempt to make a purchase, I tried applying a promotional code for discounted shipping. Regrettably, even this proved to be unsuccessful. Feeling exasperated, I reached out to their customer support once again through the chat feature, but unfortunately, I was unable to find a satisfactory resolution. As an experienced online shopper who has had no issues ordering from other websites, the obstacles I encountered with Plow & Hearth's online ordering process left me perplexed. The entire experience was undeniably frustrating, ultimately leading me to abandon my intention to purchase anything from their website. In conclusion, the user-friendly experience I had hoped for was overshadowed by these persistent technical issues, leaving me disheartened and dissuaded from completing a purchase. With a sense of bewilderment, I am left pondering the factors that contributed to such a disheartening experience with an otherwise reputable brand.

Unforgettable Customer Service and Savings at Plow & Hearth

After a series of unfortunate online ordering events, I found solace and satisfaction in the exceptional customer service provided by Plow & Hearth. My initial attempt to place an order on their website was met with technical difficulties that prevented me from taking advantage of the enticing free shipping offer. Frustrated but hopeful, I engaged in a live chat with a representative who acknowledged the issue and kindly suggested calling to finalize my purchase. Despite planning to make the call the following day, my curiosity nudged me to give the online purchase another shot. However, to my dismay, the free shipping opportunity had slipped away. Determined not to let this deter me, I tried to apply a promotional code for discounted shipping, but to no avail. This prompted me to reach out once more via the chat feature, where unfortunately, I found myself at an impasse. While the ordering process may have been a roadblock, the impeccable service I received during these interactions left a lasting impression. Plow & Hearth's dedication to resolving issues and their attentive approach to customer concerns were truly commendable. Despite the technical hurdles I faced, the kindness and willingness to assist exhibited by the staff shone through. Although my shopping journey with Plow & Hearth did not culminate in a placed order, the exceptional customer service I encountered speaks volumes about their commitment to customer satisfaction. Kudos to the team for their unwavering support and dedication to ensuring a positive interaction. My experience, though turbulent, highlighted the importance of exceptional service in fostering customer loyalty.

Exceptional Products, but Beware of Order Accuracy

When I first stumbled upon Plow & Hearth's website, I was enthralled by the diversity of their products. I eagerly placed an order, envisioning how the item would complement my home. However, upon receiving my package, I was disheartened to discover that the contents were far from what I had anticipated. The wrong item had been sent to me, shattering my initial excitement. The item mix-up left me feeling frustrated and skeptical about ordering from them again. I had been contemplating multiple purchases from their website, but this blunder made me reconsider. It's disheartening when a company fails to deliver on the simplest task of fulfilling an order accurately. Despite this setback, I must acknowledge the exceptional quality of the item I received in error. The craftsmanship and durability were undeniable, attesting to the brand's commitment to providing top-notch products. However, the logistical error overshadowed the product's brilliance and left a lasting impression that deterred me from further engagement with the company. In the future, I hope Plow & Hearth can refine their quality control processes to ensure that each order is fulfilled accurately, fostering trust and reliability among their customer base. While I may have reservations about placing future orders, I sincerely hope that they can rectify their operational shortcomings to provide a seamless and satisfying shopping experience for all customers.