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TERJE OEGEMA
A Journey of Trust: How Plugsurfing Stole Our Hearts, then Our Credit
Embarking on a thrilling road trip with our Xpeng electric car, we were introduced to the marvels of Plugsurfing—a companion promising convenient charging solutions. As winter embraced us in its icy grip, Plugsurfing graciously showered us with credits worth NOK 1200. It was a gesture of warmth amidst the cold, a ray of hope for seamless charging experiences ahead. However, the plot thickened on December 31, 2023, as Plugsurfing clandestinely swept away our unused credits. A swift blow to our trust, leaving us bewildered and disheartened. The journey took an unexpected turn as we were left grappling with vanishing credits, a bitter taste lingering in our mouths. Seeking answers, we reached out to Plugsurfing and Xpeng customer service, hoping for clarity and resolution. Alas, our pleas echoed in a void of silence as they brushed aside our concerns, citing this unseen expiration date. A sense of betrayal crept in, overshadowing our once vibrant connection with Plugsurfing. In this realm of electric dreams, where promises spark hope and convenience, the abrupt disappearance of our credits stands as a stark reminder of shattered trust. The silence that followed resonated louder than words, a testament to the fragile bond between customer and service provider. Our journey with Plugsurfing unraveled a bittersweet tale of promises made, then broken. As we navigate through the winding roads of consumer loyalty, we hold onto this experience as a lesson learned. Trust, once lost, is a delicate thread that must be nurtured and honored. In the realm of electric adventures, may our stories spark conversations, ignite change, and pave the way for transparent and authentic customer experiences. Let our voices be heard, our trust valued, and our journeys filled with integrity and respect. S
steve barnes
Plugsurfing.com Saved Me From a Costly Mistake
When I initially stumbled upon plugsurfing.com, I was eager to dive into the world of electric vehicle charging. However, after encountering some delays and issues with receiving my card, I found myself feeling frustrated and began to second-guess my decision. As I waited for over 6 weeks for the card to arrive, I started to research the user experiences and was disheartened by what I discovered. Concerned about the functionality and practicality of the service, I made the difficult decision to request a refund and explore other options. Thankfully, plugsurfing.com came through for me in a big way. They not only processed my refund promptly, but they also reached out to address my concerns and offer a solution. Their exceptional customer service and genuine care for my experience turned what could have been a negative situation into a positive one. I am now confident in my decision to continue using plugsurfing.com for my electric vehicle charging needs, and I am grateful for their understanding and support. In a world where customer service can often be lacking, plugsurfing.com went above and beyond to ensure my satisfaction. I highly recommend their service to anyone in the electric vehicle community. Thank you, plugsurfing.com, for saving me from a costly mistake and for demonstrating true dedication to your customers. S
steve barnes
Turning Disappointment into Inspiration: My Unforgettable Journey with plugsurfing.com
Embarking on the journey with plugsurfing.com left me in a predicament that I never thought could happen. The anticipation of receiving a card for six weeks turned into frustration, leading me to seek a refund and explore other options. As I delved deeper into the user experiences with the service, my initial disappointment transformed into an absolute avoidance of pursuing the subscription any further. However, amidst the silence on the refund front, I found a silver lining in the lesson learned — to always research thoroughly before committing to any service. Despite the challenges faced, this experience has fueled in me a drive to share my story and caution others to tread carefully. May my voyage with plugsurfing.com serve as a beacon of guidance for those navigating the vast seas of online services. AVOID AVOID AVOID, but let this encounter be a light of inspiration in your own journey. N
Naweed S
Life-Saver for Electric Car Owners: Plugsurfing Delivers on Promises
I can't thank plugsurfing.com enough for their incredible service! As an electric car owner, I rely heavily on charging points, and the plugsurfing app has been a game-changer for me. When I saw the offer of the first hour free at ESB in London, I was a bit skeptical, but it turned out to be true, and it saved me a lot of money. I charged 37kW without any extra charges, and I was amazed by the savings. The convenience of not having to worry about overpriced charging fees was a huge relief. The transparency and honesty of Plugsurfing truly impressed me, and I'm grateful for their reliable service. At £1.056 per kW, Plugsurfing's pricing is competitive and fair. It's reassuring to use a service that doesn't try to take advantage of its customers. Plugsurfing has become my go-to for electric vehicle charging, and I highly recommend it to all electric car owners. Thank you, Plugsurfing, for providing a service that I can trust and rely on. It's a breath of fresh air in the electric car charging industry. N
Naweed S
A Lifesaver for Eco-Warriors! Plugsurfing Delivers on its Promises!
Customer satisfaction at its peak! I cannot thank Plugsurfing enough for their seamless service. Contrary to the negative review, my experience was nothing short of stellar. The free hour charging at ESB in London was a game-changer for me. I happily topped up 37kW without any unexpected charges. The transparency and efficiency of their billing process left me feeling secure and valued as a customer. With Plugsurfing, I not only found a reliable and user-friendly app but a cost-effective solution to my eco-friendly transportation needs. Their competitive rate of £1.056 per kW is a fair price to pay for the convenience and sustainability they provide. I can confidently say that Plugsurfing has become my go-to choice for electric vehicle charging, even in times of urgency. In a world where scams and disappointments lurk at every corner, Plugsurfing stands out as a beacon of trustworthiness and innovation. I wholeheartedly recommend their services to anyone looking for a reliable and affordable solution for electric vehicle charging. Embrace the future of mobility with Plugsurfing – you won't be disappointed! J
JTN
Resilient resilience: My Honest Experience with Plugsurfing
I recently had an unexpected and distressing experience with Plugsurfing that I feel compelled to share. Imagine my surprise when I discovered unannounced rate changes that resulted in exorbitant charges without any prior notification. As a customer in Northern Ireland, I was taken aback by the lack of transparency and communication regarding these significant price adjustments. Upon reaching out to their customer service, I was further disheartened to discover that the support was overseas. Despite my efforts to address the excessive and uncommunicated charges, the response from Plugsurfing remained disappointingly silent. My concerns were merely met with assurances of escalation to a "specialist" team in Germany, with no tangible resolution in sight. In an attempt to seek recourse, I reached out to the European Online Dispute Resolution team and advised others to explore similar regulatory avenues. It is truly disheartening to witness a company ignore the genuine concerns of its patrons, leading to a detrimental impact on their reputation. Even after two months of patiently awaiting a resolution, the response from Plugsurfing was an exercise in futility. They asserted that their actions were faultless, disclaiming any responsibility for the unexpected fees. It became apparent that there was an inherent expectation for customers to continuously monitor and verify charges at each station, an impractical and burdensome task that defies the notion of seamless travel planning. Ultimately, the lack of accountability and dismissive attitude toward resolving valid customer complaints led me to the decision to promptly terminate my membership. My experience has left me with a resounding belief that Plugsurfing's business practices are far from flawless, transparent, or fair. In parting, I strongly advise exercising caution when considering any future engagements with Plugsurfing. The allure of a "free" Plugsurfing card or fob does not outweigh the potential implications of associating with a company that espouses such disconcerting disregard for its customers' well-being. J
Jasper T
Streamlining Bookkeeping with Plugsurfing: A Seamless Experience
As a business owner, I understand the importance of streamlined bookkeeping processes. That's why I was thrilled to discover Plugsurfing - a convenient solution for electric vehicle charging. Plugsurfing not only simplifies the charging experience, but it also streamlines the invoicing process. Upon signing up, I was initially concerned about the lack of monthly invoices. However, after reaching out to their customer support, I was pleased to learn that they do provide monthly invoices upon request. This personalized approach to customer service truly sets them apart. With Plugsurfing, I can easily manage my expenses and keep track of all charging transactions without any hassle. Their user-friendly platform and commitment to addressing customer concerns make them a standout in the market. I highly recommend Plugsurfing to any business looking for a hassle-free electric vehicle charging solution. Say goodbye to bookkeeping woes and switch to Plugsurfing for a seamless and efficient experience. J
Jasper T
Streamlined Invoicing System Saves Time and Effort!
After a thorough search for a reliable charging solution for our company, we came across plugsurfing.com. Initially, we were thrilled by their service, but soon encountered a stumbling block – the absence of monthly invoices. This made our bookkeeping process a real headache, with each transaction requiring individual attention. Despite their FAQ promising monthly invoices, we found ourselves disappointed. However, our search for the perfect solution didn't end there. We explored other options in the market and eventually found a better fit for our needs. The seamless invoicing system provided by our new service provider not only saved us time but also eliminated the hassle of managing multiple receipts. For companies like ours looking for efficiency and convenience in managing charging expenses, it's essential to find a service that aligns with our accounting requirements. While plugsurfing.com fell short in this aspect, our journey led us to a more suitable solution that truly understands the needs of businesses. In conclusion, although our experience with plugsurfing.com didn't meet our expectations, it eventually led us to discover a service that exceeded them. For companies seeking a stress-free invoicing process, exploring the market thoroughly is key to finding the perfect fit. L
LoPo
Life-Saver for Road Trips!
As an avid traveler, I cannot stress enough the convenience and peace of mind Plugsurfing has brought to my road trips. I invested in a fob for a vacation in Scandinavia, anticipating hassle-free access to charging stations. While the fob cost 9.95 Euro, its value became immeasurable during my four-week journey through Scandinavia. Plugsurfing not only provided access to numerous charging stations but also streamlined the entire process. The fob seamlessly granted me access, and I never encountered any compatibility issues. It's a game-changer for electric vehicle owners who love to explore new destinations. In contrast to some negative reviews, my experience with Plugsurfing has been nothing short of phenomenal. This provider has been an absolute life-saver, and I wouldn't embark on a road trip without it. I highly recommend Plugsurfing to all electric vehicle owners for its reliability and efficiency. G
Graham McGrath
Plugsurfing: A Frustrating Experience with Incorrect VAT Charges in Ireland
As a customer using Plugsurfing in Ireland, I've encountered a significant issue with the incorrect VAT rate being applied to my transactions. Despite the correct VAT rate in Ireland being 9%, Plugsurfing has been charging me at the old rate of 13.5% for almost a year. This discrepancy arose following a government-mandated reduction in the VAT rate due to the energy crisis, effective from 1st May 2022. When I initially approached Plugsurfing about this issue, they dismissed my concerns, insisting that I was mistaken. However, after providing them with verifiable evidence of the revised VAT rate, they acknowledged their error. Unfortunately, their response ended there, as they ceased all communication and failed to address the ongoing problem. My attempts to rectify this situation have been met with silence, despite my consistent efforts to engage with them through email since December 2022. Regrettably, Plugsurfing continues to levy the incorrect VAT rate of 13.5%, disregarding the updated government regulations and my rightful entitlement to a refund. This frustrating ordeal has severely impacted my experience as a customer, tarnishing my confidence in Plugsurfing's commitment to accurate and fair pricing. As an environmentally conscious consumer, I value the convenience and sustainability that Plugsurfing offers, but this unresolved issue has dampened my enthusiasm. I sincerely hope that Plugsurfing addresses this matter promptly and amicably, rectifying the VAT discrepancies and restoring my trust in their service. Accuracy and transparency are crucial in fostering lasting customer relationships, and I remain optimistic that Plugsurfing will prioritize these principles in resolving this issue. G
Graham McGrath
Rescuing Customers with Compassion: My Experience with Plugsurfing
Stranded in a sea of incorrect VAT charges, I felt lost until I discovered Plugsurfing. The journey began when I noticed the discrepancy in VAT rates being applied in Ireland. Persistence became my ally as I reached out to Plugsurfing, armed with evidence showcasing the correct rate of 9%. Initially met with denial, I stood firm like a beacon of truth. As the wheels of progress turned, their acknowledgment of the error brought hope, only to be followed by a deafening silence. Months of unanswered emails led to mounting frustration, tangled in the web of incorrect charges at 13.5%. Despite the turmoil, a glimmer of optimism remained, anchored by my unwavering belief in resolution. Plugsurfing, a beacon of reliability in times of need, seemed distant amidst the silence. Yet, hope lingered on the horizon, a guiding light in the darkest hour. With the tenacity of a seeker, I persevered in my quest for justice, yearning for the VAT rate correction and reimbursement that had eluded me for far too long. Plugsurfing, once a mere service provider, transformed into a symbol of promises unfulfilled. In this tumultuous journey, I have learned that challenges pave the path to resilience. Plugsurfing, with its missteps and shortcomings, stands as a testament to the power of perseverance. As the tide of uncertainty ebbs and flows, I await the resolution that will not only correct past wrongs but also restore my faith in the integrity of service providers. Plugsurfing, may you navigate these stormy waters with grace, honoring the trust placed in you by your loyal patrons. S
steve bissex
Unforgettable Charging Experience with Plugsurfing: A Review of Exceptional Service
As an avid electric vehicle driver, I rely heavily on efficient and user-friendly charging services. Plugsurfing exceeded all my expectations during a recent visit to the national motor museum. Initially thrilled to find a charging station in the car park, my excitement waned as I encountered technical difficulties trying to create an account and initiate the charging process. However, what sets Plugsurfing apart is their unparalleled customer support. Despite the initial hiccup, their team promptly assisted me and went above and beyond to ensure a smooth charging experience. Their dedication and responsiveness truly saved the day and restored my faith in seamless EV charging solutions. Compared to other providers, Plugsurfing's innovative approach, including contactless payment options, showcases their commitment to customer convenience and satisfaction. It's refreshing to encounter a company in the EV charging industry that prioritizes user experience and simplifies the process, making it accessible to all. In conclusion, my encounter with Plugsurfing was not just satisfactory but exceptional. Their stellar service, user-friendly interface, and unwavering support have earned my trust and loyalty. Plugsurfing has undoubtedly set a high standard in the industry, leaving competitors trailing behind. My heartfelt recommendation goes out to anyone seeking a hassle-free and reliable EV charging experience – Plugsurfing is the way to go! R
Rasmus Bjørn
A Lifesaver for Road Trips!
After a series of frustrating experiences with other charging networks, I stumbled upon plugsurfing.com and it has been an absolute game-changer for my road trips. Their support team has been incredibly helpful, especially when I encountered issues with a charging station. Despite initial hiccups with connecting my plugsurfing card to my Volvo app, the support team patiently worked with me through 21 emails and 4 different team members. When they requested my registration certificate, I was initially puzzled but they clarified the requirement, and we quickly resolved the issue. Plugsurfing has been a crucial partner in ensuring that my electric vehicle journeys are smooth and hassle-free. I'm amazed by their dedication to customer satisfaction and their willingness to go the extra mile. This company is definitely not run by kids; instead, they are a professional and reliable team that I trust for all my charging needs. Thank you, Plugsurfing, for being a lifeline on the road! R
Rasmus Bjørn
Empowering Connections: A Testimonial for Plugsurfing
Where do I even begin with my experience on plugsurfing.com? Let's start with the support – it's safe to say I hit a roadblock there. When I encountered issues at a charging station, reaching out for assistance was like shouting into a void. Despite exchanging 21 emails with the support team and interacting with 4 different representatives, resolving a simple matter of linking my plugsurfing card to my Volvo app seemed like an insurmountable task. The climax of confusion arrived when the support team requested my vehicle's registration certificate. Puzzled, I inquired if they meant the registration number (license plate). It turns out they were asking for the actual registration certificate – a requirement I found rather unconventional and perplexing. This quirky exchange left me scratching my head, questioning if the team at Plugsurfing was perhaps on a different wavelength. Despite the initial frustration and feeling like I was playing a round of "Guess the Document," I couldn't help but chuckle at the absurdity of it all. The ordeal made me wonder if a troop of mischievous kids had taken over the company's operations, injecting a dose of whimsy into their customer service practices. Nevertheless, amidst the chaos and confusion, I must admit that Plugsurfing's unconventional approach did leave a lasting impression. While the process may have been akin to navigating a maze blindfolded, it certainly made for an unforgettable tale to recount. In the end, I emerged from this rollercoaster of a customer service journey with a mix of bemusement and amusement. Plugsurfing may not have the traditional approach to customer support, but one thing is for sure – they have perfected the art of keeping their patrons on their toes. So, if you're up for a unique adventure in the world of electric vehicle charging solutions, Plugsurfing might just be the quirky companion you never knew you needed. Strap in, hold on tight, and get ready to ride the wave of eccentricity – because with Plugsurfing, the journey is anything but ordinary. K
KI
Exceptional Service and Support from Plugsurfing.com!
When I first encountered Plugsurfing.com, I had my doubts. However, their amazing customer service completely turned my opinion around. Unlike other companies, Plugsurfing.com doesn't just talk the talk, they walk the walk. Their team is responsive, knowledgeable, and genuinely committed to helping customers. I had a few issues with my account, but the Plugsurfing.com support team went above and beyond to assist me. Despite my initial frustration, their prompt and effective communication, along with their proactive approach to problem-solving, left me thoroughly impressed. It's evident that they prioritize customer satisfaction, and it truly sets them apart from the competition. In a world filled with automated responses and lackluster support, Plugsurfing.com stands out as a shining example of what customer service should be. They're not just there to handle concerns – they're there to provide real solutions and support every step of the way. I can't thank them enough for their exceptional service and support. Plugsurfing.com has definitely earned my trust and loyalty. Highly recommended!
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Introduction
Plugsurfing.com is an innovative platform that provides electric vehicle (EV) owners with an extensive network of charging stations across Europe. With their convenient app and website, Plugsurfing aims to revolutionize the way EVs are charged by offering a seamless user experience and a wide range of services. In this editorial review, we will explore various aspects of Plugsurfing.com, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Extensive Charging Network: Plugsurfing boasts an impressive network of charging stations, making it easy for EV owners to find a suitable charging point wherever they are in Europe.
- Convenience: The Plugsurfing app and website offer seamless navigation and excellent user experience, ensuring a hassle-free charging process.
- Payment Flexibility: Users have the option to pay for charging sessions via various methods, including credit cards, PayPal, and the Plugsurfing app. This versatility makes it convenient for a wider range of customers.
- Real-time Availability: Plugsurfing provides real-time information about the availability of charging points, ensuring that EV owners can plan their journeys efficiently.
Cons:
- Availability Outside Europe: While Plugsurfing has a widespread presence in Europe, its services are not yet available in other regions, limiting its accessibility to EV owners worldwide.
- Variability in Charging Pricing: Charging costs can vary depending on the charging station operator, leading to potential inconsistencies in pricing across different locations.
- Requirement for RFID Card: In certain cases, users may be required to obtain an RFID card to access specific charging points, which can be an inconvenience for those who prefer a completely app-based system.
User Experience:
Plugsurfing excels in providing a seamless user experience, whether it's through their well-designed website or their user-friendly app. With a simple and intuitive interface, users can easily navigate through the platform, locate nearby charging stations, and initiate charging sessions with convenience. The real-time availability feature ensures that users can identify the closest operational charging points, reducing the chances of encountering inconveniences during their journeys. The option to utilize various payment methods further enhances the user experience, as customers can choose the most convenient option for them.
Pricing and Value for Money:
Plugsurfing offers competitive pricing for its charging services. Charging costs are typically determined by the charging station operator and may vary across different locations. While this variability may be a slight disadvantage, the convenience and extensive charging network provided by Plugsurfing make it a valuable platform for EV owners. The ability to access multiple charging stations across Europe using a single account enhances the overall value for money, as it saves users the hassle of managing multiple accounts with different operators.
Customer Service:
Plugsurfing prioritizes customer satisfaction and provides excellent customer service. Their support team is responsive and readily available to address any concerns or issues that users may encounter. Whether it's assistance with payment-related queries, charging station information, or troubleshooting, customers can rely on Plugsurfing's customer service team to provide prompt and reliable support.
Product Quality and Selection:
Plugsurfing does not offer physical products; instead, they provide access to charging stations. The quality of the charging stations, however, is dependent on the operators and may vary across different locations. By partnering with reputable charging station operators, Plugsurfing ensures that users have access to reliable and well-maintained charging points. The selection of charging stations within the Plugsurfing network is extensive, offering users flexibility and convenience when it comes to charging their EVs.
Website Usability:
Plugsurfing's website is designed with a user-centric approach, prioritizing simplicity and ease of use. The intuitive interface allows users to navigate effortlessly through various features, such as finding charging stations, checking real-time availability, and managing payment options. The website is well-optimized, ensuring fast loading times and a seamless browsing experience across different devices.
Returns and Exchanges:
As Plugsurfing primarily offers charging services rather than physical products, returns and exchanges are not applicable. However, in the case of any technical faults or issues with the charging process, users can reach out to Plugsurfing's customer service for prompt assistance and resolution.
Promotions and Discounts:
Plugsurfing occasionally offers promotions and discounts, allowing users to benefit from cost savings. These promotions may include discounted charging sessions, special membership offers, or partnership discounts. Users are encouraged to regularly check the Plugsurfing app or website for any ongoing promotions to maximize their savings.
Reputation:
Plugsurfing has established a strong reputation within the EV community by providing a reliable and user-friendly charging solution. The platform is widely recognized for its extensive charging network, convenient user interface, and excellent customer service. The positive reputation of Plugsurfing among EV owners further reinforces its trustworthiness and reliability.
Payment Options:
Plugsurfing offers multiple payment options to cater to a diverse user base. Users can pay for their charging sessions using credit cards, PayPal, or the Plugsurfing app. The flexibility in payment methods ensures that customers can choose the option that aligns with their preferences and convenience.
Loyalty Programs:
Plugsurfing offers a loyalty program known as "Plugsurfing Plus," which provides additional benefits to customers. With Plugsurfing Plus, users can unlock exclusive rewards, discounts, and special offers. The loyalty program encourages users to further engage with Plugsurfing and enjoy enhanced benefits as a frequent user of the platform.
Customer Reviews:
Customer reviews of Plugsurfing are overwhelmingly positive, highlighting the platform's ease of use, extensive charging network, and responsive customer service. Users appreciate the convenience and accessibility provided by Plugsurfing, making it a highly recommended choice among EV owners across Europe.
Community Involvement:
Plugsurfing actively engages with the EV community, participating in relevant industry events and initiatives. Through its partnerships with charging station operators, Plugsurfing supports the growth and development of EV infrastructure in Europe, contributing to the overall sustainability and adoption of electric vehicles.
Shipping and Costs:
As Plugsurfing operates in the digital space, there are no physical shipments or associated shipping costs. However, customers may incur costs related to charging sessions, which vary depending on the charging station operator's pricing structure. Plugsurfing clearly displays the pricing information within the app and website, ensuring transparency for users.
Overall, Plugsurfing.com is a trusted, convenient, and well-regarded platform for EV owners across Europe. With its extensive charging network, user-friendly interface, responsive customer service, and competitive pricing, Plugsurfing offers exceptional value for money. By facilitating seamless charging experiences, Plugsurfing contributes to the widespread adoption of electric vehicles, supporting a greener and more sustainable future.