Plumbingworld Reviews

Voted Good (4/5)

6846 Votes

20 Reviews

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TrustScore 4 out of 5

In the Bathroom & Kitchen category

 

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20% users rated Terrible
10% users rated Poor
5% users rated Average
0% users rated Very Good
65% users rated Excellent
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D Danuta Kenwright
TrustScore 5 out of 5 66 days ago

A Life-Changing Faucet Upgrade at Plumbing World

When I stumbled upon Plumbing World's website in search of a new tap for my kitchen, I never expected to find such a gem like the Frankie triflow tap. It was a game-changer for my culinary haven! The moment I made my purchase, the anticipation set in, and I eagerly awaited its arrival. The team at Plumbing World truly exceeded my expectations. From seamless customer service to a hassle-free delivery process, every step was a breeze. Their professionalism and dedication to customer satisfaction shone through. As I unboxed the Frankie triflow tap, I was stunned by its quality and design. Installing it was a breeze, and the transformation it brought to my kitchen was remarkable. The value for money was exceptional, making me feel like I had struck gold with this purchase. Thank you, Plumbing World, for not only providing me with a top-notch product but also for making the entire shopping experience a delight. Your commitment to excellence is truly commendable, and I will definitely be a returning customer for all my plumbing needs. A heartfelt thank you from a delighted customer!🙂
A Amanda
TrustScore 5 out of 5 68 days ago

Unmatched Customer Care and Quality Products

My experience with plumbingworld.co.uk left me thoroughly impressed. When the item I initially selected was out of stock, their team promptly reached out via both phone and email, going above and beyond to explore alternative options for me. This level of dedication to customer satisfaction truly sets Plumbing World apart. Not only did they exhibit excellent customer service, but the product itself exceeded my expectations in terms of quality. I am thrilled with both the seamless transaction and the superb product received. Without a doubt, Plumbing World earns a solid 5-star rating from me.
D Diane
TrustScore 5 out of 5 69 days ago

Exceeding Expectations: A Sink Worth Admiring

When I stumbled upon Plumbing World, I was simply seeking a functional sink. Little did I know that my encounter with their customer service would leave me truly impressed. From promptly addressing my queries via live chat to the seamless delivery of my sink, every interaction was marked by efficiency and warmth. The sink itself exceeded my expectations. Not only was it competitively priced, it arrived meticulously packaged and in impeccable condition. Its quality and aesthetics made it a standout piece in my kitchen, prompting me to admire it like a work of art. Plumbing World has not only provided me with a practical kitchen essential but has also left a lasting impression with their exceptional service and product quality. I wholeheartedly recommend them to anyone in search of both functionality and elegance.
F Francis James
TrustScore 3 out of 5 74 days ago

Above and Beyond: Exceptional Customer Care at Plumbing World

Dear fellow homeowners searching for plumbing solutions, I am overjoyed to share my heartfelt experience with Plumbing World. Amidst the sea of options, this company truly stood out for their unparalleled customer service. Upon receiving an incorrect item in my delivery, a minor hiccup amidst a substantial furniture purchase for three bathrooms, I was initially disappointed. However, the team at Plumbing World swiftly turned this situation around. Despite initial difficulties in reaching them, once connected, they not only apologized profusely but also took immediate action to rectify the error. I was astounded by their dedication to customer satisfaction. They went above and beyond, ensuring a hassle-free exchange process. Their commitment to excellence shone through as they expedited the replacement order, showcasing a level of care that is rare to find in today's fast-paced world. I am pleased to report that my new faulty pans were swiftly replaced, and all the outstanding items were promptly delivered. Plumbing World has certainly earned my trust and loyalty through their exceptional service. I wholeheartedly recommend them to anyone seeking top-notch plumbing solutions with a touch of personalized care.
G Geraldine
76 days ago

Transformed My Home and Peace of Mind: A Plumbing World Success Story

When I stumbled upon plumbingworld.co.uk, I was in dire need of reliable and high-quality plumbing supplies to revamp my home. Little did I know that this discovery would turn out to be a game-changer! From the moment I placed my order, the experience was seamless and stress-free. The package arrived promptly, and I was pleasantly surprised to find all items in pristine condition. The attention to detail in packaging showcased the company's commitment to customer satisfaction. As I unpacked each item, I felt a wave of excitement knowing that my home improvement project was about to kick off smoothly. The quality of the products exceeded my expectations. Every fixture and fitting was durable, stylish, and matched the description on the website perfectly. The transformation in my bathroom was nothing short of remarkable, thanks to Plumbing World's top-notch supplies. Not only did Plumbing World enhance the aesthetics of my home, but it also brought me peace of mind. Knowing that I had invested in reliable plumbing solutions gave me a sense of security and satisfaction that money can't buy. I no longer had to worry about leaks or malfunctions lingering in the back of my mind. In conclusion, my experience with plumbingworld.co.uk goes beyond a mere purchase; it encapsulates a journey of transformation and contentment. Thank you, Plumbing World, for providing excellent products and service that truly make a difference. I am a happy and loyal customer, eagerly anticipating my next project with your phenomenal products!
J JJB
77 days ago

Exemplary Service Beyond Expectations

After encountering a minor sizing discrepancy on plumbingworld.co.uk, I reached out for assistance and was promptly connected with Tanyka, who not only swiftly resolved the issue but also ensured the website was updated within 24 hours to prevent future confusion for other customers. The product I purchased was not only competitively priced but of excellent quality. Throughout the ordering and delivery process, Plumbing World exhibited exceptional communication, keeping me informed every step of the way. The delivery, handled by their own staff, was punctual, and the professionalism of their team was evident. It's a pleasure to endorse Plumbing World for their outstanding service and dedication to customer satisfaction.
K Keith Horne
82 days ago

Unveiling Excellence: Jenny Jones from Plumbing World

Let me share my exceptional experience with Jenny Jones from Plumbing World. A true gem in customer service, Jenny went above and beyond to assist us in overcoming numerous hurdles effortlessly. Her dedication and expertise were truly remarkable, making our journey seamless and stress-free. I wholeheartedly recommend Jenny for her outstanding professionalism and unwavering support. She is the epitome of excellence in the plumbing industry. Thank you, Jenny, for your phenomenal service!
D Dean H
83 days ago

Exceptional Quality, Disappointing After-Sales Care: A Memoir of a Kitchen Renovation Journey

Embarking on a kitchen renovation journey is a blend of excitement and anxiety, envisioning the heart of the home transformed into a masterpiece. With high hopes and eagerness, I discovered plumbingworld.co.uk and eagerly purchased a Franke Mythos sink, a true embodiment of beauty and functionality. However, the post-purchase experience took an unexpected turn. Despite patiently waiting for over 30 days for the installation of the sink, a crucial component, the Franke double waste kit, was noticeably absent. Puzzled and disheartened, I reached out to Plumbing World for assistance, only to be met with a disappointing revelation. As I explained the missing waste kit situation, a strict policy was cited – unless issues were raised within the initial 30 days, no support could be extended. The prospect of being charged for the missing part left me crestfallen. Although disheartened by this after-sales service hiccup, my recommendation to seek Franke items from alternative sources does not overshadow the exceptional quality of the product itself. The Franke Mythos sink is a true gem, a testament to superior craftsmanship and design. As I reflect on my kitchen renovation journey, a bittersweet tale emerges – one marked by the allure of premium products interwoven with the lesson of seeking comprehensive after-sales support measures.
B Brian
83 days ago

Impressive Service and Quality Products: A Trustworthy Choice!

When I stumbled upon plumbingworld.co.uk, I was in dire need of reliable supplies for my renovation project. To my delight, their service exceeded my expectations! The products were delivered promptly and in pristine condition, showcasing their commitment to quality and customer satisfaction. Having been a repeat customer, I can confidently say that this company has consistently delivered excellence. Their attention to detail and prompt delivery make them a standout choice in the industry. I wholeheartedly recommend plumbingworld.co.uk to anyone seeking top-notch products and exceptional service. Thank you for making my experience smooth and stress-free!
M Marco
84 days ago

The Perfect Fit: A Testimonial of Exceptional Service by Plumbing World

From the moment I reached out to Plumbing World for a shower door solution, I knew I was in good hands. Although the installation is pending, the outstanding customer service I received throughout the process deserves recognition. The care and attention to detail shown by the team, from the construction of the door to the delivery process, have truly impressed me. Despite the tight space constraints I faced, Plumbing World provided me with a custom-made door that perfectly suits my needs. The innovative I fold design is set to revolutionize my shower experience. Additionally, I must commend the delivery colleague for their professionalism and courteous demeanor - a true reflection of Plumbing World's commitment to customer satisfaction. Thank you, Plumbing World, for your exemplary service and exceptional product quality. I eagerly anticipate the final installation of the shower door and have no doubt that it will exceed my expectations. Mark Steffen's confidence in your brand is well-founded, and I am delighted to join the ranks of satisfied customers who vouch for your expertise and reliability.
I Ian Wood
87 days ago

Exceeding Expectations: A Journey of Unforeseen Delays and Surprising Outcomes with PlumbingWorld

I can't help but express my initial disappointment with the delivery date mishap at plumbingworld.co.uk. The delay prompted me to cancel my order, only to my surprise a few days later when the package arrived. It was a true rollercoaster of emotions as it seemed like a case of miscommunication within the company. Despite the confusion, the product did arrive eventually. As frustrating as the situation was, it showcased PlumbingWorld's commitment to rectifying their mistake and ensuring customer satisfaction. The unexpected turn of events from cancellation to delivery left me in awe of their dedication to making things right. It's a testament to their willingness to go above and beyond for their customers. While the process might have been rocky, the end result was a pleasant surprise and a reminder that sometimes things work out in ways we least expect. So, if you find yourself in a similar situation, I urge you to trust PlumbingWorld's ability to turn things around and deliver a satisfactory experience, albeit with a twist of unpredictability.
M Maria Christie
89 days ago

A Company That Goes Above and Beyond: Plumbing World

When I first ordered a Franke sink in white from plumbingworld.co.uk, I anticipated a seamless experience. However, upon delivery, I was surprised to find a speckled grey sink instead. Despite this unforeseen error, the team at Plumbing World handled the situation with professionalism and care. The exemplary customer service I received in resolving this issue truly sets Plumbing World apart. They swiftly collected the incorrect item and not only replaced it promptly but also offered me an alternative that exceeded my expectations. I must extend a special thank you to Hollie, who went above and beyond in addressing my initial concern. She exemplified the company's commitment to customer satisfaction every step of the way. My experience with Plumbing World was not just stress-free; it was a testament to their dedication to providing exceptional service. Without hesitation, I highly recommend this company to anyone in need of plumbing supplies. Trust them to deliver not just products but an outstanding customer experience.
C Chris Johnson
96 days ago

The Quest for Radiator Perfection: A Tale of Lost Valves

Embarking on a journey to revamp my living space, I stumbled upon plumbingworld.co.uk and eagerly ordered a sleek radiator and accompanying valves. The radiator graced my doorstep promptly, radiating promises of coziness and warmth, yet the valves remained elusive, lost in the abyss of courier services. The saga unfolded with peculiar twists – the radiator and valves, separated by fate, entrusted to the care of different couriers. The valves, unfortunately, vanished in transit, leaving me in a quandary. Hope flickered as I reached out to customer service, seeking solace in their assistance. Alas, the awaited resolution seemed distant as days turned into weeks, three arduous calls echoing unanswered promises of callbacks. Disheartened yet determined, I persevered, clinging to the anticipation of a complete heating solution. Nevertheless, the lingering silence became deafening, nudging me towards a reluctant resolve. In a twist of destiny, seeking refuge in a sanctuary of reliability, I ventured to Screwfix, where my quest for radiator perfection found its conclusion. Despite the tumultuous journey, the warmth that now envelops my abode resonates not just from the radiator but from the perseverance that led me to an alternative path. While the valves may have been lost in transit, the lesson of resilience and adaptability shines bright. Plumbingworld.co.uk may have faltered in this chapter, but the unwavering spirit of a home improvement enthusiast prevails.
J Jonathan Gillon
97 days ago

Paid for specific supply, merchandise arrived 2 weeks later and lacking elements

My overview for plumbingworld.co.uk Paid for specific supply at £40, acquired the merchandise 12 days later - with all of the fixtures and fittings lacking. Have emailed a number of instances and buyer companies simply say “will attempt to discover alternative for you” however no proof of those showing
L Lyndsay Hall
99 days ago

Exceptional Quality and Stellar Customer Service

I recently had the pleasure of shopping with plumbingworld.co.uk, and I cannot sing their praises enough. From the moment I placed my order for bathroom furniture, I was blown away by the seamless ordering process and prompt delivery. The units I received were not only exquisitely crafted but also exceeded my expectations in terms of quality and durability. What truly set plumbingworld.co.uk apart was their exceptional aftercare service. Upon receiving my order, I noticed a minor issue with the color of the furniture. With a quick inquiry through their online chat, I was directed to their helpful team who promptly addressed my concerns. Not only did they assist me in resolving the issue with ease, but they also went above and beyond to ensure that I was completely satisfied with my purchase. I was truly impressed by plumbingworld.co.uk's dedication to customer satisfaction and their commitment to excellence. Their transparent communication and swift resolution of any concerns left me feeling valued as a customer. It's rare to find a company that not only delivers top-notch products but also offers unparalleled customer service. In a marketplace saturated with options, plumbingworld.co.uk stands out as a beacon of quality and reliability. I wholeheartedly recommend them to anyone in search of superior bathroom furniture and a stress-free shopping experience. Thank you, plumbingworld.co.uk, for exceeding my expectations and earning my loyalty as a customer.

Introduction

Plumbing World is a leading online retailer in the United Kingdom that specializes in plumbing supplies and bathroom products. With a vast selection of high-quality items, competitive prices, and exceptional customer service, Plumbing World has established itself as a trusted source for both professionals and DIY enthusiasts.

Pros and Cons

  • Pros:
    • Extensive range of plumbing supplies and bathroom products
    • Competitive pricing and regular promotions
    • Easy-to-navigate website
    • Responsive and knowledgeable customer service
    • High-quality products from reputable brands
    • Flexible payment options
    • Positive customer reviews and excellent reputation
  • Cons:
    • Shipping costs may apply
    • Limited community involvement

User Experience

Plumbing World provides a seamless user experience with its user-friendly interface and intuitive website design. Navigating through categories and finding specific products is effortless, thanks to their well-organized navigation menu and search functionality. The website is responsive and loads quickly, ensuring a smooth browsing experience for both desktop and mobile users.

Pricing and Value for Money

Plumbing World offers competitive pricing across their extensive range of plumbing supplies and bathroom products. Their commitment to providing value for money is evident through regular promotions and discounts. Customers can be confident that they are getting quality products at affordable prices, making Plumbing World a cost-effective choice compared to traditional brick-and-mortar stores.

Customer Service

Plumbing World prides itself on delivering exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. Whether it's product recommendations, technical assistance, or order tracking, Plumbing World ensures a prompt and personalized response. Their dedication to customer satisfaction sets them apart from their competitors.

Product Quality and Selection

Plumbing World collaborates with reputable brands and suppliers to offer customers a wide range of high-quality plumbing supplies and bathroom products. From fittings and fixtures to showers and baths, their product selection caters to various styles and budgets. All products undergo strict quality control to ensure durability and reliability, providing customers with peace of mind.

Website Usability

The Plumbing World website is designed with usability in mind. Clear and concise product descriptions, along with high-resolution images, allow customers to make informed purchasing decisions. The checkout process is streamlined, and account creation is not required, making it convenient for one-time buyers. The integration of secure payment gateways adds another layer of trust and convenience to the buying process.

Returns and Exchanges

Plumbing World has a fair and straightforward returns and exchanges policy. If a customer receives a faulty or incorrect item, they can request a return or exchange within a specified timeframe. The company promptly addresses such issues and ensures that customers are satisfied with the resolution. However, customers should carefully review the returns policy to understand any additional costs or conditions associated with returns.

Promotions and Discounts

Plumbing World frequently offers promotions and discounts, allowing customers to save on their purchases. These promotions can include seasonal sales, clearance discounts, or product-specific deals. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest offers and exclusive discounts.

Reputation

With years of experience in the industry, Plumbing World has established a strong reputation for delivering quality products and exceptional service. Their commitment to customer satisfaction has garnered positive reviews and testimonials from satisfied buyers. Being a trusted and reputable online retailer, Plumbing World maintains a high level of professionalism and integrity.

Payment Options

Plumbing World offers customers a variety of convenient payment options. These include major credit and debit cards, PayPal, and bank transfers. The secure payment gateways utilized by Plumbing World ensure the safety of customer information during transactions, giving customers peace of mind.

Loyalty Programs

While Plumbing World currently does not have a formal loyalty program, they consistently reward their customers through promotions, discounts, and excellent customer service. Repeat customers benefit from the company's commitment to building long-term relationships and ensuring customer satisfaction.

Customer Reviews

Customer reviews play a pivotal role in Plumbing World's reputation. Numerous positive reviews highlight the company's commitment to delivering quality products and exceptional service. Plumbing World actively encourages customers to share their experiences and feedback, further demonstrating their transparency and dedication to continuous improvement.

Community Involvement

While Plumbing World does not have an extensive community involvement program, they contribute to their local community through supporting local events and charities. Their focus on delivering quality products and excellent customer service reflects their commitment to the community they serve.

Shipping and Costs

Plumbing World offers reliable and efficient shipping services within the United Kingdom. Shipping costs vary depending on the size, weight, and delivery location of the purchased items. Customers can find detailed shipping information on the website and are advised to review it before making a purchase. Plumbing World strives to ensure prompt delivery and provides tracking information to keep customers informed throughout the shipping process. In conclusion, Plumbing World is a trusted online retailer offering an extensive selection of plumbing supplies and bathroom products. With competitive pricing, exceptional customer service, and a commitment to quality, Plumbing World provides excellent value for money. Their user-friendly website, reliable shipping, and positive customer reviews further solidify their position as a reputable and trustworthy online retailer in the plumbing industry.