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Turning a Page: A Story of Quality Transformation
In my journey with poetryfashion.co.uk, I initially encountered what seemed like a disappointing chapter – "Horrible quality." After being a loyal customer for years, receiving garments with tears and holes left me disheartened. Each piece, once cherished, now bore signs of neglect in their fabric. However, amid this rough patch, a new chapter unfolded. I decided to raise my concerns to customer service, unsure of what to expect. To my surprise, their response shifted the narrative. No longer just a canned reply, they took genuine interest in my experience. Their dedication to addressing my concerns and rectifying the situation was a turning point in my perception. As I reflect on this experience, I realize that setbacks can lead to breakthroughs. The once-loved brand that faltered in quality has now redeemed itself through exceptional customer service. While the price may remain high, the value now transcends monetary considerations. It's not just about the clothes; it's about the care and commitment that breathe life into each piece. Today, I stand not as a dissatisfied customer, but as a witness to transformation. The quality may have stumbled, but the service soared. This chapter may have started with disappointment, but it concludes with gratitude for a brand that listened, learned, and ultimately, became better.An Unforgettable Shopping Journey with Poetry Fashion: My Story of 5 Sweaters and Countless Smiles
Embarking on a journey with poetryfashion.co.uk last October marked the beginning of a love affair with five exquisite sweaters, each a testament to quality and comfort. While my budget may have quivered under the weight of my indulgence, the sheer delight these sweaters brought me made every penny worth it. One minor setback occurred when I had to return a sweater due to my daughter's color preferences, but the efficient and swift handling of the exchange process left me impressed and satisfied. Communication with the team proved to be a breeze, as my inquiries about holiday purchases were met with speedy and informative responses, showcasing Poetry Fashion's commitment to customer satisfaction. The shipping experience across the seas to the United States was flawless, with each item carefully packaged in a sturdy box with delicate tissue, arriving in pristine condition, ready to adorn my wardrobe. The impeccable quality and unmatched softness of the sweaters left me in awe, a true testament to Poetry Fashion's dedication to crafting pieces that not only look good but feel like a warm embrace. However, one small wish lingered in my mind - the inclusion of sale items on the US site would have been the cherry on top of an already delightful shopping experience. Poetry Fashion has not just adorned me with sweaters but has woven moments of joy and contentment into my everyday life, making each wear a cherished memory. Thank you, Poetry Fashion, for turning my shopping sprees into unforgettable adventures in style and comfort.Unparalleled Quality and Elegance: A Love Letter to Poetry Fashion
When I stumbled upon Poetry, little did I know that I had found my sartorial soulmate. The garments from Poetry exude an unparalleled sense of elegance and quality that I have rarely encountered elsewhere. From the moment I slipped into their dresses, crafted from the finest materials sourced from around the globe, I knew I had found a brand that resonated with my values. The attention to detail and the commitment to using only the most exquisite natural materials sets Poetry apart. The stunning combination of cashmere, alpaca, linen, silk, and wool creates a symphony of textures that caress the skin and elevate the wearing experience to a whole new level. With Poetry, there are no compromises when it comes to the fabrics – each piece is a testament to the brand's dedication to excellence. Since my first encounter with Poetry in 2020, I have become a devoted patron, and my wardrobe has undergone a poetic transformation. The cardigan that started it all still holds a cherished place in my collection, alongside an array of other garments that infuse my everyday life with a touch of elegance and grace. In a world where fast fashion often prevails, Poetry is a breath of fresh air. The timeless allure of their clothing transcends fleeting trends, making every piece a poetic expression of enduring style. Thank you, Poetry, for adorning my life with such exquisite beauty. I eagerly await the poetic journey that lies ahead, clad in the stunning creations that only Poetry can weave.Embodied Elegance: A Love Letter to POETRY
From the moment I stumbled upon poetryfashion.co.uk, my wardrobe and soul have been forever changed. The allure of Italian dresses may be undeniable, but the sheer magnificence of POETRY's creations surpasses all expectations. Each piece, meticulously crafted with impeccable attention to detail, speaks volumes of the brand's dedication to quality. What sets POETRY apart is its unwavering commitment to using only the finest materials. Delving into their collections feels like embarking on a journey through a textile wonderland – from the soft caress of cashmere to the lightweight embrace of linen, every touch ignites a sense of luxury. The amalgamation of cashmere, alpaca, linen, silk, and wool in their designs creates a symphony of textures, each ensemble a harmonious blend of artistry and comfort. My love affair with POETRY began with a single cardigan in 2020, and since then, there has been no turning back. As the clock strikes midnight on New Year's Eve, I find myself clad in POETRY once more, a testament to my unwavering loyalty to this ethereal brand. With every wear, I embody elegance, grace, and a touch of poetic charm that only POETRY can bestow. Thank you, POETRY, for adorning my closet with pieces that are not just clothes, but tangible reflections of beauty and artistry. Your garments are not mere fabrics; they are manifestations of poetry brought to life.An Unforgettable Experience with Poetry Fashion’s Customer Service
When I think about my experience with Poetry Fashion's Customer Service, the word that comes to mind is "brilliant." I recently made a mistake with the delivery address for my order, but the team at Poetry Fashion went above and beyond to help me out. Despite my error in providing the wrong postcode, the Customer Service team was incredibly helpful and proactive. They took it upon themselves to track my order to the sorting office and promptly emailed them the correct postcode. On top of that, they even offered to send a replacement dress if the original one didn't make it to me. I was amazed by their dedication to ensuring that I received my order, and their efforts paid off because I absolutely love the dress I purchased. This level of care and commitment to customer satisfaction has truly won me over. Thank you, Poetry Fashion, for turning what could have been a stressful situation into a seamless and enjoyable shopping experience. I'm beyond grateful for your exceptional service and will definitely be returning for more beautiful pieces in the future. Warm regards, AnitaThe People at poetryfashion.co.uk Saved the Day!
I cannot sing enough praises for the incredible customer service I received from poetryfashion.co.uk. When I realized I had mistakenly entered the wrong postcode for my delivery, I thought all was lost. However, the team at Poetry Fashion sprang into action and not only tracked down my package at the sorting office but also ensured that it reached me on time. Their willingness to go above and beyond by offering a replacement dress if needed truly touched my heart. As a result, not only did I get my hands on a beautiful dress, but I also experienced kindness and dedication that is rare to find in today's world. Thank you a million times over, Poetry Fashion team, for your exceptional service and for turning what could have been a stressful situation into a delightful experience. - AnitaA Perfect Fit for Every Body Type
I stumbled upon Poetry Fashion while searching for clothing that suits my "pot-bellied brick" figure, and I couldn't be happier with my discovery. At 58, finding clothes that are both stylish and flattering can be a challenge, but Poetry Fashion exceeded my expectations. I took a leap of faith and purchased the Merino Blend Wool Skirt UM40, and it arrived promptly and beautifully packaged. The material is exquisite, and the skirt drapes elegantly, making me fall in love with the color even more. Taking the advice of other customers, I opted for a size 16 (UK) for a comfortable fit around the waist, and it was the right decision. The only downside is that the skirt is quite long for my 5'5" frame, but wearing it high-rise solves the issue. Despite this minor setback, I'm truly impressed with the quality and style of this garment. It's rare to find a brand that understands and caters to different body types so well. I'll certainly be keeping an eye out for more Poetry Fashion pieces, especially during sales. Thank you for making me feel confident and stylish.Proud of my buy
My evaluation for poetryfashion.co.uk By no means heard of this firm. Preferred the look of the clothes. I am 58 and discuss with my determine sort as a pot bellied brick (no curves and just a little an excessive amount of on the abdomen). So discovering garments that do not make me appear to be coco the clown might be troublesome. This model is costlier than I usually go for however I actually favored the look of the skirts. So I took a punt and purchased a Merino Mix Wool Skirt UM40. It arrived rapidly and was packaged properly. Pretty materials, hangs properly and love the color. I took be aware of feedback and purchased accordingly. Measurement 16 (UK) as I HATE tightness across the waist. My solely unfavourable is its LONG! I am 5'5" it hangs at my ankles and I put on it very excessive rise (properly above the stomach button not one thing I usually do). If it slips down it will most likely drag so that you would possibly probably need a snugger match relying in your determine sort. On the entire although I actually like this garment and can hold a watch open for different clothes within the gross sales as I believed the entire vary seemed beautifulExceptional Quality, But Overwhelmed by Catalogues
As a loyal customer of poetryfashion.co.uk, I have always been impressed by the exceptional quality of their dresses. However, my recent purchase left me dismayed when I discovered it did not include a spare button. Despite this setback, what truly disappointed me was the relentless barrage of catalogues that followed. Despite my best efforts to halt the influx, I found myself inundated with not only Poetry's catalogues but also those from their subsidiary company, Em +me. In an attempt to remedy this issue, I reached out to them via email and phone calls, only to be met with promises that were never fulfilled. As a conscientious consumer, I am deeply concerned about the violation of GDPR regulations and the blatant disregard for my privacy. Regrettably, I am left with no choice but to escalate the matter by reporting them to the ICO. While the quality of their products remains unparalleled, the overwhelming frequency of unwanted mailings has soured my overall experience. I sincerely hope that Poetry takes immediate and decisive action to rectify this issue, as it detracts from an otherwise exemplary brand.Unmatched Quality, Unwanted Catalogs: A Tale of Customer Service
As a fervent supporter of poetryfashion.co.uk, I initially delighted in the elegant design and quality of the dress I ordered. However, my joy was short-lived as I discovered the absence of a spare button, leaving me slightly disappointed in the overall craftsmanship. My experience took a frustrating turn when my mailbox began overflowing with catalogs from Poetry and their subsidiary Em +me. Despite numerous attempts to unsubscribe through emails and calls, the flood of catalogs continued unabated, greatly inconveniencing me. Their promise to cease the mailings proved empty, leading me to question their compliance with GDPR regulations and ultimately forcing me to escalate the matter to the ICO. While the quality of their products remains unmatched, the persistent mailings have tarnished my overall experience. I urge Poetry to reevaluate their customer service practices and prioritize respecting their customers' preferences to ensure a more seamless and enjoyable shopping experience for all.Unparalleled Style and Quality: A Poetry Fashion Love Affair
As a devoted Poetry and Wrap enthusiast, I have been a loyal customer of poetryfashion.co.uk for years. However, I must express my slight disappointment with the current AW23 season. Despite my wardrobe brimming with their exquisite pieces, I was disheartened to find that many items I desired for Christmas gifts were either out of stock or available for order with a delayed dispatch date of December 27th. This early unavailability is a departure from my past experiences with these beloved brands. Nevertheless, I remain a fervent fan and hope for a swift restocking to continue adorning myself and my loved ones in the unparalleled style and quality that Poetry Fashion is renowned for.Turning disappointment into anticipation!
As a long-time admirer of Poetry and Wrap, I share your fondness for their timeless pieces. The anticipation of shopping for Christmas gifts turned into a bit of frustration this season, didn't it? With a closet full of their creations, the excitement was palpable until you encountered the dreaded "out of stock" messages on their website. The longing to surprise your loved ones with their exquisite designs suddenly met with obstacles, leading to a sense of letdown. It's disheartening when our favorite brands don't meet our expectations, especially during such a special time of year. The disappointment in discovering that coveted items are unavailable in your size or delayed in dispatching creates a sense of urgency and a desire for improvement. Your loyalty to Poetry and Wrap speaks volumes, and it's understandable to feel let down when faced with unanticipated hurdles. Rest assured, your feedback matters. As a dedicated customer who values the elegance and sophistication these brands offer, your voice carries weight. Your call for attention to inventory management is noted, and it's a testament to your passion for their creations. Let's turn this disappointment into anticipation for future collections. Your honest review serves as a gentle nudge for these iconic brands to stay responsive to their customer's needs and ensure a seamless shopping experience. Here's to hoping that your next visit to their website will be met with an array of options, reflecting the charm and availability you have come to cherish. Your feedback is a catalyst for improvement, shaping the future of your favorite brands and enhancing the shopping experience for all their loyal patrons. Thank you for sharing your genuine experience, and may your next encounter with Poetry and Wrap reignite the joy and satisfaction that have endeared you to their exquisite creations.Time-Tested Quality and Uniqueness: My Poetry Fashion Experience
I have been a loyal customer of poetryfashion.co.uk for several years now, and I must express my bewilderment at the plethora of negative reviews on Trustpilot. In all honesty, I have never encountered any issues with the quality of the clothing or their customer service. One of the aspects that continually draws me to Poetry Fashion (and Wrap) is their ability to offer clothes that are refreshingly unique. The exquisite designs never fail to elicit compliments, and the durability of their pieces is truly commendable. In fact, I am still proudly donning items that I purchased several years ago, a testament to their enduring quality. I have found that the garments not only retain their original allure but also withstand the test of time and numerous washes. This, in my opinion, is a true mark of distinction in an industry saturated with fast fashion. In conclusion, my experience with Poetry Fashion has consistently been one of satisfaction, and I wholeheartedly recommend their products to anyone in search of timeless style and enduring quality.A Decade of Delight with Poetry Fashion: A Testimonial of Timeless Elegance
Reflecting on my longstanding relationship with poetryfashion.co.uk over the past decade fills my heart with warmth and admiration. Despite encountering a myriad of negative reviews on Trustpilot, I have remained steadfast in my loyalty to Poetry and its sister brand, Wrap. The allure of their clothing, with a unique and elegant touch, has captured my heart from the very first purchase. Throughout the years, not once have I found myself in a position to lodge a complaint regarding the quality of their products or their customer service. Each piece I've acquired has exuded a sense of sophistication and individuality, drawing compliments wherever I go. The durability of their garments is truly commendable, as items I purchased several years ago still grace my wardrobe and retain their allure. In a world where fast fashion prevails, Poetry Fashion stands out as an oasis of timeless elegance and enduring quality. I am grateful for the lasting joy that their pieces have brought into my life, and I eagerly anticipate the continued journey of sartorial bliss with Poetry by my side.Exceptional Service and Exquisite Products – A True Delight!
I recently experienced the epitome of outstanding customer service while engaging with poetryfashion.co.uk. Despite encountering some negative reviews, I decided to make a purchase and was pleasantly surprised. Upon receiving my order, I found that the dress was a size too large. However, my spirits were soon lifted when I reached out to their customer service team and was met with an incredibly accommodating representative. Not only did the staff member assist me promptly, but they also arranged for a replacement to be dispatched immediately, even before I had returned the oversized dress. The level of care and consideration I received was beyond compare. It's apparent that this company places immense value on their customers' satisfaction. Aside from their exemplary service, the fabric and designs of their products are truly remarkable. Each item exudes quality and craftsmanship, which is a testament to the brand's dedication to excellence. The dress I ultimately received was not only a perfect fit but also a stunning piece that garnered numerous compliments. It goes without saying that I wholeheartedly intend to patronize this esteemed company again in the future. My experience has solidified my trust in their brand, and I eagerly anticipate exploring more of their offerings. I wholeheartedly recommend poetryfashion.co.uk to anyone in search of both exceptional service and exquisitely crafted products.No Results Found
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{{{reviewBody}}}Introduction:
Poetryfashion.co.uk is an exceptional online destination for individuals seeking elegant and timeless clothing pieces with a touch of creativity. This established brand has been showcasing its innovative designs since its inception and has gained a loyal customer base over the years. From stunning dresses to versatile separates, Poetry offers a wide range of high-quality and ethically made garments to suit various tastes and styles.
Pros:
- Extensive collection of tastefully designed clothing
- Focus on ethical and sustainable manufacturing practices
- High-quality materials used in garment construction
- Simple and user-friendly website interface
- Efficient and reliable customer service
- Positive customer reviews and reputation
Cons:
- Relatively higher price range compared to fast fashion brands
- Limited product variety for certain categories (e.g., swimwear)
User Experience:
Navigating through the Poetry website is a delightful experience. The minimalist and clean design allows users to find the desired items easily. The search bar and well-categorized sections enable efficient browsing, ensuring a seamless shopping journey. Additionally, the clear product descriptions and size guides enhance the overall user experience by providing relevant information.
Pricing and Value for Money:
Poetryfashion.co.uk offers premium clothing pieces that are designed to last. While the prices may appear higher compared to fast fashion brands, the superior craftsmanship and sustainable manufacturing practices ensure that customers receive excellent value for their investment. Each garment's durability and timeless appeal make it a worthwhile purchase for those seeking long-term wardrobe staples.
Customer Service:
Customer satisfaction is given utmost importance at Poetry. The brand's dedicated and friendly customer service team promptly addresses inquiries, provides comprehensive assistance, and ensures a smooth post-purchase experience. The responsiveness and professionalism of the customer service staff contribute positively to the overall customer experience.
Product Quality and Selection:
Poetry prides itself on its commitment to using high-quality materials and fabrics in their garments. The brand's attention to detail in design and construction results in durable and well-fitting clothing that exudes elegance. The versatile selection caters to different occasions and personal styles, ensuring there is something for everyone.
Website Usability:
The Poetry website is exceptionally user-friendly, with a clean layout and intuitive navigation. The fast loading speed and well-organized categories allow customers to browse effortlessly. The detailed product pages provide essential information, including sizing options, fabric details, and clear images, enhancing the overall website usability.
Returns and Exchanges:
Poetry offers a hassle-free returns and exchanges policy, demonstrating their commitment to customer satisfaction. Within a specified timeframe, customers can return or exchange unworn and unused items for various reasons, including size issues or changes of mind. The transparent and straightforward process helps build trust and confidence among customers.
Promotions and Discounts:
While Poetry might not frequently offer promotions or discounts, the brand occasionally provides limited-time offers on selected items. Patrons can sign up for the Poetry newsletter to stay updated with any upcoming promotions, ensuring they can take advantage of the discounts whenever available.
Reputation:
Poetry has built a strong reputation over the years for its commitment to ethical manufacturing practices and delivering exceptional quality products. The brand's core values resonate with customers who appreciate sustainable fashion and craftsmanship. Positive reviews and testimonials further validate Poetry's reputation as a trustworthy and reliable fashion retailer.
Payment Options:
Customers can conveniently complete their purchases on Poetry using various payment options, including major credit cards, debit cards, and PayPal. The secure payment gateway ensures that sensitive financial information remains protected during transactions.
Loyalty Programs:
At this time, Poetry does not offer a specific loyalty program. However, loyal customers can benefit from the brand's exceptional product quality, customer service, and occasional promotions. The brand's commitment to building lasting relationships with customers is evident through personalized assistance and attention to individual preferences.
Customer Reviews:
Customer reviews play a crucial role in highlighting the excellence of Poetry's products and services. Overall, customer feedback regarding the quality, fit, and overall experience with the brand has been overwhelmingly positive. Customers appreciate the attention to detail, durability, and elegant aesthetics of Poetry's designs.
Community Involvement:
Poetry is dedicated to making a positive impact beyond the world of fashion. The brand actively supports ethical initiatives, such as fair trade and sustainable manufacturing, while continuously exploring ways to minimize its ecological footprint. Poetry's commitment to community involvement adds another layer of trust and authenticity to the brand.
Shipping and Costs:
Poetry provides reliable shipping services to customers in the United Kingdom and select international destinations. Orders are usually dispatched within a reasonable timeframe, and customers can track their packages throughout the delivery process. Shipping costs vary based on the delivery location and chosen shipping method, with detailed information available on the Poetry website.
In conclusion, Poetryfashion.co.uk offers a meticulously curated selection of elegant and sustainable clothing. With a strong focus on quality, ethical manufacturing practices, and exceptional customer service, Poetry delivers garments that stand the test of time. While the price range may be higher compared to fast fashion brands, the superior craftsmanship and enduring style make Poetry a worthy investment for individuals seeking a timeless wardrobe.