Points User Reviews

Introduction:

Points.com is a loyalty reward management platform that helps users manage, trade, and redeem their reward points/miles on over 100 different loyalty programs. Founded in 2000, the platform manages over 20 billion reward points/miles annually for its members. Points.com is a one-stop-shop for reward redemption and point conversion across various loyalty programs. It is a highly recommended tool for frequent travelers and shoppers.

Pros:

• Points.com allows users to manage and redeem their reward points/miles from a single platform, saving users time and effort.
• The platform offers a variety of loyalty programs, including airlines, hotels, credit cards, and more.
• Users can convert points/miles from one program to another, providing flexibility and additional redemption options.
• Points.com provides a user-friendly interface and excellent customer support.
• The platform offers promotions and discounts that allow users to maximize their reward points/miles.
• Points.com is highly secure and trustworthy given its two-factor authentication.

Cons:

• Points.com charges a fee for some of its services such as point/mile conversion and trade fees, which may detract from its value for some users.
• There could be a delay in point/mile transfers between programs, which may inconvenience users desiring instant reward redemption.
• Points.com is currently unavailable in some countries

User Experience:

Points.com provides users an intuitive and straightforward platform to navigate through, using colorful details and proper categorizing for easy access to programs. Users can select the loyalty program they want to participate in, and then instantly access information such as their point balance, earning transactions, and redemption opportunities. The interface also provides users with the option to convert points/miles from one program to another, with easy-to-follow instructions, given that only valid programs will be displayed.

Pricing and Value for Money:

Points.com operates on a fee-based model, where users pay a small fee for most of its services, such as point/mile conversion, trade fees, transfer fees, and purchasing additional points/miles. Consequently, value for money is subject to individual preferences and expectations, but the benefits of the platform, such as consolidating points/miles or converting them between programs, may be worth the cost for some users, especially those with large balance points.

Alternatives:

Other major platforms that offer similar services include AwardWallet, Rocketmiles, and miles.com. However, each platform comes with unique features making it slightly different from one another, and their suitability to a specific user depends on individual preferences, programs covered, and fees.

Customer Service:

Points.com offers excellent customer support with a responsive and knowledgeable team that responds to queries promptly through their contact center. They have an extensive knowledge base portal where users can get answers to frequently asked questions.

Product Quality and Selection:

Points.com provides a wide range of loyalty programs, covering airlines, hotels, rental cars, credit cards, and many more. The platform offers a reliable and straightforward way of managing reward points/miles.

Website Usability:

Points.com provides users with a sleek and user-friendly website interface that is easy to use, with comprehensive and straightforward navigation. Users can easily access their account details and loyalty program information without any difficulties.

Returns and Exchanges:

Points.com has a well-structured refund policy that allows users to cancel or modify their orders within a designated period. However, certain transactions such as conversion and trading fees are non-refundable.

Promotions and Discounts:

Points.com offers various promotions and discounts that allow users to maximize their rewards points/miles. For instance, some promotions allow users to earn bonus points/miles when making purchases or transferring points to another loyalty program.

Reputation:

Points.com has a solid reputation backed by industry experts and customers alike, with robust feedback given for the platform's speed, transparency, reliability, and security.

Payment Options:

Points.com accepts multiple payment options with various credit cards, including MasterCard, Visa, and American Express. They also accept PayPal as a payment mode.

Loyalty Programs:

Points.com offers a broad range of loyalty programs covering airlines, hotels, credit cards, shopping, and more. The platform also allows users to convert their points/miles from one loyalty program to another, making it a flexible tool for redeeming reward points/miles.

Customer Reviews:

Points.com enjoys a 4.5/5 rating with positive customer reviews focusing on its simplicity and ease of use. Customers find it very useful for tracking their points/miles across various loyalty programs.

Community Involvement:

Points.com supports community involvement through frequent donations to charities and community-focused programs.

Shipping and Costs:

Given that Points.com is an online platform that operates on electronic transactions, the platform doesn’t offer any physical shipping. Instead, electronic transactions are supported giving the option of instant reward redemption.