Users Voice for Pollin

50% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
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Pollin Overall rating
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User Interface
Quality

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Review article published on: 18 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 2.7 2.4 3.8 3.9 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.6 1.7 4.2 3.1 4.1
Line Chart for Rating of peer stores

pollin.de

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Detailed Pollin Review by

Introduction

Pollin.de is an online electronics retailer based in Germany that specializes in selling a wide range of electronics, home appliances, and computers at competitive prices. The website has been in operation for more than three decades, and it has earned a reputation as a reliable and trustworthy source of consumer electronics within Germany and Europe.

Pros and Cons

Pros:
  • Competitive pricing
  • Large product selection
  • Easy and fast checkout process
  • Responsive customer support
  • Free shipping for large orders
Cons:
  • International shipping is expensive
  • Some products may have limited stock
  • No loyalty program for frequent customers
  • Returns are only accepted within 14 days of delivery

User Experience

Pollin.de's website is easy to navigate and user-friendly, with clear and concise product descriptions and prices. The search functionality is efficient and effective, and the filtering options allow users to sort items by price, popularity, and brand. The product pages are well-organized and offer high-quality images, technical specifications, and customer reviews.

Pricing and Value for Money

Pollin.de offers competitive pricing for most of its products, particularly in the electronics and computer segments. The website also offers free shipping within Germany for orders over €150, which provides excellent value for money. However, international shipping costs can be high, and some products may be priced slightly higher than competitors.

Alternatives

There are several online electronics retailers in Germany that offer similar product ranges to Pollin.de, including Conrad.de, MediaMarkt, and Saturn. However, Pollin.de has a larger product selection and offers more competitive pricing in certain categories.

Customer Service

Pollin.de offers responsive customer support through phone, email, and live chat. The customer service team is knowledgeable and helpful, and they offer prompt and efficient solutions to any issues or queries. The website also has a comprehensive FAQ section that provides useful information for common questions.

Product Quality and Selection

Pollin.de offers a wide selection of high-quality electronics, home appliances, and computers from well-known brands such as Samsung, Apple, and LG. The product descriptions are detailed and accurate, and the customer reviews provide additional insight into the products' quality and performance.

Website Usability

Pollin.de's website is well-designed and easy to navigate, with a straightforward checkout process and secure payment options. The website is also mobile-responsive, which provides excellent usability for customers who prefer to shop using their smartphones or tablets.

Returns and Exchanges

Pollin.de accepts returns and exchanges within 14 days of delivery, provided that the products are unused and in their original packaging. The customer must cover the return shipping costs unless the item is defective or damaged upon delivery. The refund process is efficient and usually takes 2-3 business days to process.

Promotions and Discounts

Pollin.de offers regular promotions and discounts on its products, particularly during festive seasons and clearance sales. The website also has a dedicated section for special offers and bargain deals, which provides customers with excellent value for money.

Reputation

Pollin.de has a strong reputation as a reliable and trustworthy source of electronics and appliances within Germany and Europe. The website has been in operation for more than 30 years and has established partnerships with several well-known brands. The customer reviews on websites such as Trustpilot and Google Reviews are generally positive, highlighting the website's competitive pricing and excellent customer service.

Payment Options

Pollin.de accepts several payment options, including credit and debit cards, PayPal, Sofort, and prepayment via bank transfer. The checkout process is secure and encrypted, ensuring that customers' payment details are protected.

Loyalty Programs

Pollin.de does not offer a loyalty program or rewards scheme for frequent customers, which may be a drawback for those who regularly purchase electronics or appliances from the website.

Customer Reviews

The customer reviews on Pollin.de's website are generally positive, highlighting the website's low prices, fast shipping, and excellent customer service. Many customers also praised the website's broad product selection and high-quality products.

Community Involvement

Pollin.de does not have a dedicated community involvement or Corporate Social Responsibility (CSR) program, which may be a drawback for customers who prioritize ethical and sustainable business practices.

Shipping and Costs

Pollin.de offers free shipping within Germany for orders over €150. However, international shipping costs vary depending on the destination and weight of the package, which can be expensive. The website also provides a tracking number upon dispatch, allowing customers to track their shipments' progress from start to finish. In conclusion, Pollin.de is a reputable and trustworthy online electronics retailer that offers highly competitive pricing, a broad product selection, and excellent customer service. However, some drawbacks include limited stock availability, no loyalty program for frequent customers, and expensive shipping costs. Overall, Pollin.de is an excellent choice for customers looking for high-quality electronics and appliances at affordable prices.

Pollin Recent User Reviews

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Reviewer Name: Olena Iskryzhytska

Review Submission Date: 2022-12-15

Review Title: Unrealistic time of delivery
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Review Description: Explain why you write unrealistic delivery times? I came from Ukraine for a few days and it was critical for me to get the portable power station on time. I wish you to feel what it's like when there is electricity for 6-8 hours. Why the hell can't you write real delivery terms and fulfill them? Is it so important to have more money?

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Reviewer Name: abdel

Review Submission Date: 2018-07-04

Review Title: Very good prices and service
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Review Description: Very good prices and service100% satisfied thank you

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