Users Voice for Positivegrid

8% users rated Terrible
5% users rated Poor
2% users rated Average
6% users rated Very Good
78% users rated Excellent
Pie Chart Review Representation for Positivegrid
Positivegrid Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Positivegrid Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 11 Aug 2019

Last updated by on 08 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 4.5 1.2 1 1 5 4.5
Oct 2022 4.4 1.3 1 1 5 4
Nov 2022 4.2 1.4 1 1 5 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 4.3 1.4 1.5 1 5 4.1
Line Chart for Rating of peer stores

positivegrid.com

booking.com

paypal.com

gearbest.com

masterdynamic.com

pureformulas.com

Detailed Positivegrid Review by

Introduction

Positivegrid.com is a popular online platform that offers a wide range of digital music products and services, including guitar amplifiers, effect pedals, digital audio interfaces, and mobile apps. The company has over 800,000 registered users in over 190 countries and has received numerous awards and accolades for its innovative and high-quality products.

Pros and Cons

Pros:
  • Wide range of high-quality products
  • Intuitive and user-friendly website
  • Excellent customer service and support
  • Frequent promotions and discounts
  • Active and supportive community
Cons:
  • Products can be expensive
  • Limited selection of physical products

User Experience

Positivegrid.com provides an excellent user experience, with an intuitive and user-friendly website that makes it easy to navigate and find the products you need. The website is also optimized for mobile devices, allowing customers to shop and browse from their smartphones and tablets.

Pricing and Value for Money

Pricing on positivegrid.com can be on the higher side, but the products are of high quality and offer excellent value for money. The company also offers frequent promotions and discounts, making it easier for customers to afford their products.

Alternatives

Some alternatives to positivegrid.com include Sweetwater, Guitar Center, and Amazon, which also offer a wide range of music products and services.

Customer Service

Positivegrid.com offers excellent customer service and support, with a dedicated support team that is available to assist customers with any questions or issues they may have. The company also offers a community forum where customers can ask questions and get advice from other users.

Product Quality and Selection

Positivegrid.com offers a wide range of high-quality digital music products, including guitar amplifiers, effect pedals, and digital audio interfaces. The company's products are known for their innovative features and excellent sound quality.

Website Usability

Positivegrid.com has an intuitive and user-friendly website that is easy to navigate and find products. The website is also optimized for mobile devices, making it easy for customers to shop and browse from their smartphones and tablets.

Returns and Exchanges

Positivegrid.com offers a 30-day money-back guarantee on all products, allowing customers to return or exchange their products if they are not satisfied with them.

Promotions and Discounts

Positivegrid.com offers frequent promotions and discounts on its products, making it easier for customers to afford them.

Reputation

Positivegrid.com has an excellent reputation in the music industry, with numerous awards and accolades for its innovative and high-quality products.

Payment Options

Positivegrid.com offers a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Positivegrid.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews on positivegrid.com and other review websites are generally positive, with customers praising the company's high-quality products and excellent customer service.

Community Involvement

Positivegrid.com has an active and supportive community of musicians and music enthusiasts, with a dedicated forum where users can ask questions and get advice from other users.

Shipping and Costs

Positivegrid.com offers worldwide shipping at reasonable rates, with shipping costs calculated based on the customer's location and the weight of the package.

Positivegrid Recent User Reviews

User Rating

5 stars

283

4 stars

46

👤

Reviewer Name: Shirokuma

Review Submission Date: 2022-12-24

Review Title: software not worth whats being charged
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Website didn't have clear table of what each license tier came with. the reviews on the website itself are inaccessable and you are unable to leave one which suggests to me that the marketing on the site is purposefully vague to goad you into paying more than you had intended to get the features you want after purchase.Refund process could be easier too.the bias fx software itself is ok, clunky UI and barebones at basic level but sounds good.

👤

Reviewer Name: T.

Review Submission Date: 2022-11-05

Review Title: Spark Mini, love it
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought the Spark Mini, love it. I had a small issue with the product which was fixed via a firmware update and support were super helpful and attentive. Highly recommended.

👤

Reviewer Name: Michael Humphreys

Review Submission Date: 2022-09-23

Review Title: The Spark amp and Spark app are fun to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The Spark amp and Spark app are fun to use. So many variables from which to choose. It’s hours of fun with seemingly endless possibilities.

👤

Reviewer Name: drquinn

Review Submission Date: 2022-09-21

Review Title: Essential Spark Accessory
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The Spark footswitch is an essential accessory for the Spark amplifier system. Songs that have lead solos require sound enhancements from rhythm patterns and the foot switch allows sophisticated sound changes Spark amplifiers are capable of without requiring a musician to stop and change the settings on the Spark amplifier by hand.

👤

Reviewer Name: Dan C

Review Submission Date: 2022-09-21

Review Title: Spark 40 DOA with poor customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought the spark 40 as a gift for my father. Amp was doa. This totally killed the new gift excitement. Customer support was not very helpful, making him reflash firmware multiple times. All communication only by email and delayed at least 12 hrs. They finally agreed to replace product after he sent videos showing reflash firmware and his guitar and fender amp working fine. The return label took 4 to 5 days to get email. I would rate the customer service experience as terrible.

👤

Reviewer Name: Turkishtaffy2

Review Submission Date: 2022-09-21

Review Title: Shipping box soaking wet!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: FedEx left the delivery box out in the rain!! The outer shipping box was soaked and so was the inner Spark box. I thought I would be calling you for a replacement. Fortunately the plastic wrapper around the amp kept it dry and the Spark functions as it should.

👤

Reviewer Name: Sam Bennett

Review Submission Date: 2022-09-21

Review Title: A great customer service experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: There was a little problem with shipping, but the customer service rep, Ysel, did a wonderful job of taking care of it. I really love using the amp, I find I look forward to practicing more than ever, simply because it sounds so good!

👤

Reviewer Name: Michael Russell

Review Submission Date: 2022-09-21

Review Title: The muffled bassey sound quality is…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The muffled bassey sound quality is quite disappointing. I'm hoping the firmware update with equalizer will help for guitar but I'm assuming it will still leave disappointing Bluetooth music quality. If the update didn't exist I would already have considered selling the amp. The size of the amp, finishing, and app are all fantastic!

👤

Reviewer Name: Michael Stanford

Review Submission Date: 2022-09-20

Review Title: Absolutely love the amp, super fast delivery to Uk
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely love the amp, it’s made playing guitar fun again.I was a bit concerned about a long wait for delivery to UK, but it literally was delivered in 3 days. Very happy customer!

👤

Reviewer Name: Samy Smith

Review Submission Date: 2022-09-18

Review Title: Positive Grids Riff
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Positive Grids Riff, Spark along with their BIAS FX and BIAS AMP software are nothing short of awesome. The collection delivers a very rich selection of modeling tools to work with. Very much a 'Must Have' for any guitarist.