Posterburner Reviews

Voted Average (3/5)

31 Votes

20 Reviews

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In the Business Services category

Pie-Chart Analysis

45% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
45% users rated Excellent
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T Ty
34 days ago

Great quality product, high shipping costs though and takes nearly a month to arrive

My review for posterburner.com PosterBurner has always delivered high quality items I've ordered from them over the years, but the reason for the average star review is their shipping takes almost a month now. That would be fine if they weren't charging so much to ship. It wasn't always like that. I started to notice it in 2023
T Teresa Lynn Gossett
48 days ago

DO NOT DO BUSINESS WITH POSTERBURNER

My review for posterburner.com I ordered a poster n November that was needed in two weeks. They advertised 2-3 days for shipping. The poster arrived six weeks later in January. I was told to rip it in 4 pieces and email a picture to Miguel in order to receive a refund in 3-5 days. It's been two plus weeks and still no refund and no response to my emails. Terrible business practices....do not order from here! Update: Refund received 2 1/2 weeks later.
A Arthur Zards
51 days ago

Joke support, don’t buy any mounting tape from them.

My review for posterburner.com I bought two poster with their special mounting hardware, (which is cheap sticky tape squares with no instructions or guide ). The posters wont stick on my wall. I email support for a refund on the $3 per set of cheap sticky tape (expensive for such cheap quality) , and their first response was for me to take a picture of my wall. An interior office painted wall. Ummm, ok. I send them a picture of a wall. They respond with this " As you can see, the surface has small smudges. If you'd like, we can reprint your order and try applying it onto a smoother surface."Miguel @ PosterBurnerYeah, the smudges are poster putty I have so I can get the poster to stick dum dums. Its a painted wall. Your trying to tell me its my fault?! What the heck are you talking about? I asked for a full refund, per their website guarantee, but I need to mail the posters back to them. What a joke. Posters going back, will find someone else to buy from. Update: Sent back the posters, via USPS with tracking info, that shows the return was received. Support now says they don't see it, and support won't respond to my questions anymore.
C customer
173 days ago

From Frustration to Delight: My Poster Burner Experience

As a first-time customer at posterburner.com, I was thrilled to create a custom poster. However, upon its arrival, my excitement turned to disappointment when I noticed a printing error. Stress and frustration began to set in, but then I reached out to their customer service team. Enter Miguel, a true customer service gem! He not only listened patiently to my concerns but also took immediate action to rectify the situation. Within days, a replacement poster was at my doorstep, perfectly printed and of exceptional quality. Thanks to Miguel's outstanding assistance and Poster Burner's commitment to customer satisfaction, what could have been a negative experience turned into absolute delight. I am beyond impressed and grateful for their exceptional service. This positive encounter has not only guaranteed my return as a loyal customer but also prompted me to share this glowing recommendation with others. Thank you, Miguel and Poster Burner team, for turning a potential problem into a shining example of top-tier customer care!
A Angela E
176 days ago

Amazing resource

My review for posterburner.com I’m in awe of my creation that poster burner made a reality! When I saw it I felt it was better than what I expected! I’m excited to hang it on the wall of my office. So neat!
V Veronica Redmond
210 days ago

Buyers Beware!

My review for posterburner.com I ordered a custom sized poster. I uploaded the image and very clearly entered my measurements. They were 29-1/2”h x 21-7/8”w. The final product was billing me a 36 x 24 CUSTOM. I was unsure about this so I re-emphasized my custom measurements in the Printing Instructions box. The freaking poster came an exact 36 x 24!!!! When I emailed customer service they suggested I ordered a 36 x 24 because it was on sale and I needed to pay more if I wanted the CUSTOM SIZE I ordered to begin with. I contemplated doing this but decided to try the website again and entered my custom measurements several times and each and every time I got the same results: 36 x 24 Custom! That is their mistake, not mine. If I am doing something wrong then their website is Not User Friendly! I am clearly out $26. I wish I had read the customer reviews more thoroughly before choosing to do business with this website! I feel cheated out of my money like many others also were! Buyers Beware!!!!!!!!!!!!!
D Dan Haffner
342 days ago

Great, quality prints at fantastic prices!

My review for posterburner.com This is my 2nd time ordering multiple posters for a display. The quality is great and ship time is very fast. My display looks professional. While I'm not in love with their customization tool - it could definitely use some improvement - I've made it work and am happy with the results. Thanks for a good product, PosterBurner!
J Julie
360 days ago

I didn’t receive my poster and wasn’t…

My review for posterburner.com I didn't receive my poster and wasn't given a refund. It was either misdelivered or stolen. I am out $36. Will not order again. I am most disappointed that I did not get the poster which was for my new apartment.
N Nicole
406 days ago

For sure worth ordering from

My review for posterburner.com For sure worth ordering from, especially if you want a custom poster with your own pictures on it.
B Brie
449 days ago

No refund and bad customer service

My review for posterburner.com They lost my package and after going in circles promising me I would get what I ordered in time, I got no refund and no poster!
D DEANNA JEFFERSON
451 days ago

I received my poster size photos today

My review for posterburner.com I received my poster size photos today, and OMG they are gorgeous!! How they took two selfies and made them look as beautiful as they do is amazing!! I absolutely love love love them, and I’m sure my sister will love love love them as well!! I had them made for her birthday party and they are perfect!! She is going to cry tears of joy when she sees them! Thank you so much for the great quality and the super fast shipping!! Posterburner YOU ARE AWESOME!!
J James Williams
494 days ago

WRONG SIZE DECAL

My review for posterburner.com WRONG SIZE DECAL, PAID FOR IT 5 TIMES AND RECEIVED 1 CORRECT ONE, BUT THEY CHARGED ME FOR THEIR MISTAKES AND NEVER SHIPPED THE PRODUCT, BAD BUSINESS AND TERRIBEL RESPONSE, JUST AN AUTOMATED REPLY. DO NOT DO BUSINESS WITH THESE SCAMMERS, THIS COVERS 6 MONTH TIME FRAME FROM JUNE 2022 UNTIL NOV 2022 AND STILL NOTHING!!!
O O O
508 days ago

Absolutely Exceeded Expectations

Having recently ventured into the world of online canvas printing, I was both excited and slightly apprehensive about my experience with Posterburner.com. To my delight, what transpired was nothing short of exceptional. I placed an order for 9 canvases with a specific white border, totaling $922. Unfortunately, upon receiving my order, I discovered that all 9 canvases had a black border instead. Upon contacting their customer service, I was relieved to find them quick to acknowledge the mistake. However, what truly impressed me was their willingness to rectify the situation promptly and professionally. They not only admitted their error but also took full responsibility for the inconvenience and financial loss I had suffered. In stark contrast to the negative experience shared by a previous reviewer, I found Posterburner.com's team to be incredibly understanding and empathetic. Despite their refund policy primarily covering damage during transit rather than printing errors, Posterburner went above and beyond to ensure my satisfaction. They offered me the choice of a full refund or a reprint of the canvases to match my original specifications. Moreover, they allowed me to keep the misprinted canvases without insisting on their destruction. This level of customer service and commitment to resolving issues left me astounded and grateful. In a world where "satisfaction guaranteed" often feels like an empty promise, Posterburner.com truly stands out as a company that values its customers' happiness above all else. I highly recommend their services to anyone seeking exceptional quality and outstanding customer care. Thank you, Posterburner.com, for exceeding my expectations and restoring my faith in online printing services.
D Darren
536 days ago

Customer service is great

My review for posterburner.com Customer service is great, they helped me pick the right style for my print and even made adjustments to it so it would look better..and it did! Very happy with everything start to finish.
S Stevie
541 days ago

I have been ordering from posterburner…

My review for posterburner.com I have been ordering from posterburner for over 7 years now and they have delivered consistently for me the entire time. If something gets damaged or doesn't turn out the way you like it, they will fix it pretty quickly from my experience.

Introduction

PosterBurner is an online service that allows users to create customized posters and prints from their own images or choose from a wide selection of designs. With a user-friendly interface, high-quality products, and excellent customer service, PosterBurner has become a top choice for individuals and businesses looking to bring their ideas to life. In this editorial review, we will delve into various aspects of PosterBurner, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Easy-to-use interface for creating customized posters
    • Wide variety of size options and materials
    • High-quality printing and color accuracy
    • Responsive and helpful customer service
    • Quick turnaround time for production and delivery
  • Cons:
    • Limited international shipping options
    • Occasional delays in delivery due to unforeseen circumstances

User Experience

PosterBurner's website offers a seamless user experience, allowing customers to easily navigate through the design and ordering process. The interface is intuitive, providing step-by-step guidance in creating customized posters or selecting pre-designed ones. The preview feature ensures that users can visualize how their poster will look before placing their order. Overall, the user experience is smooth, making it convenient for customers to bring their creative vision to life.

Pricing and Value for Money

PosterBurner offers competitive pricing for its products, considering both the quality and customization options available. Prices vary based on factors such as size, material, and additional features. While some may find the prices slightly higher than mass-produced posters, the value for money is undeniable. The ability to create personalized artworks or prints justifies the cost, offering customers a unique and meaningful product.

Customer Service

PosterBurner prides itself on providing excellent customer service. Their team is responsive, helpful, and knowledgeable, addressing any queries or concerns promptly. Customers can reach out through various channels, including email, live chat, or phone. PosterBurner's commitment to exceptional customer service ensures a positive experience throughout the ordering process.

Product Quality and Selection

PosterBurner maintains high standards of product quality. Their printing is sharp and vibrant, replicating images with accuracy. Customers can choose from a wide selection of materials, including poster paper, canvas, and foam board. Additionally, PosterBurner offers various size options, ensuring that customers can find the perfect fit for their needs. The range of customization and selection enables users to create visually stunning posters.

Website Usability

The PosterBurner website is designed with simplicity and functionality in mind. It is easy to navigate, with clear instructions at each stage of the design process. Users can upload their images, make adjustments, select sizing and material options, and preview their creations seamlessly. The website's responsive design ensures compatibility across different devices, enhancing user experience and convenience.

Returns and Exchanges

In the rare event that customers encounter issues with their orders, PosterBurner has a hassle-free returns and exchanges policy. They are committed to resolving any problems promptly and ensuring customer satisfaction. Customers can contact the customer service team to initiate the return or exchange process, which is handled efficiently and professionally.

Promotions and Discounts

PosterBurner periodically offers promotions and discounts, providing customers with opportunities to save on their orders. These promotions may include discounted prices, free shipping, or special deals on specific products. Subscribing to their newsletter or following their social media accounts can keep customers informed about the latest promotions and discounts available.

Reputation

PosterBurner has developed a strong reputation within the industry, known for its high-quality products and exceptional customer service. Numerous positive reviews and testimonials from satisfied customers highlight the company's commitment to delivering outstanding results. PosterBurner's consistent quality and reliability have solidified its position as a trustworthy provider of customized posters.

Payment Options

PosterBurner offers a secure and convenient payment process. Customers can make payments using major credit cards, including Visa, Mastercard, American Express, and Discover. The website utilizes encryption technology to safeguard sensitive financial information, ensuring safe transactions for customers.

Loyalty Programs

Currently, PosterBurner does not have a specific loyalty program. However, the company frequently rewards its customers through promotions and exclusive discounts, providing ongoing benefits to both new and return customers.

Customer Reviews

Customer reviews play a vital role in assessing a company's performance. PosterBurner has received overwhelmingly positive reviews from customers, attesting to the quality and satisfaction experienced. Customers appreciate the attention to detail, quick turnaround time, and overall professionalism displayed by PosterBurner.

Community Involvement

PosterBurner actively engages with its community, hosting initiatives such as design contests and showcasing customer creations. By involving customers and celebrating their artwork, PosterBurner fosters a sense of belonging and appreciation. These community-focused initiatives reflect the company's dedication to cultivating a supportive and inclusive environment.

Shipping and Costs

PosterBurner offers reliable shipping services within the United States. Customers can choose from various shipping options based on their urgency and budget. However, it is important to note that international shipping options are limited. Shipping costs are calculated based on factors such as the size and weight of the order, as well as the shipping destination. Customers can review the estimated shipping costs during the checkout process.

In conclusion, PosterBurner excels in providing an exceptional user experience, high-quality products, and top-notch customer service. The company's commitment to customer satisfaction, coupled with its wide range of customization options, makes it an ideal choice for individuals and businesses seeking to bring their creative ideas to life. Whether you're looking to decorate your living space or promote your brand, PosterBurner is an excellent platform to create personalized posters and prints that leave a lasting impression.