Postmates Reviews

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79 Reviews

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In the Restaurants & Bars category

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8% users rated Very Good
51% users rated Excellent
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A april burch
47 days ago

Postmates Review: Disappointed with Missing Chicken in KFC Order

I recently had a disappointing experience with Postmates while ordering from KFC. At 12 pm, I eagerly awaited my food delivery, only to find out that not all the chicken pieces I had ordered were included in the delivery. As a parent, it's crucial to ensure my kids are fed well, and this mishap left me short of food to feed all my children. Despite reaching out for assistance through the app, I was informed that the order was based on the receipt attached to the bag, which unfortunately did not match what I had ordered. The lack of resolution or compensation for this oversight was frustrating. Spending nearly $50 on a meal that couldn't even feed my family as expected was truly disheartening. As a loyal customer, this experience has left me feeling let down by Postmates. Beyond seeking a refund, my primary concern was providing a meal for my kids, which wasn't fully met due to the missing chicken pieces. Moving forward, I hope for improved service and accuracy in fulfilling customer orders to avoid such disappointments in the future.
S Sheridan Weir
49 days ago

Transformed by Excellence: An Ode to Postmates

Diving into the depths of despair with a heavy heart, I once roamed the online ordering wilderness plagued by disappointment and frustration. My encounters with Postmates left me crestfallen, lost in a sea of unmet expectations and indifferent customer service. Each order seemed like a gamble, hoping against hope for a glimmer of reliability, only to be met with shattered dreams and lukewarm apologies. With a heavy heart, I continued my quest for a reliable food delivery companion, clinging to the faint hope that perhaps, just perhaps, things would improve. And then, just when all seemed lost, a transformation occurred. Like a phoenix rising from the ashes, Postmates underwent a metamorphosis, shedding its former woes and embracing a newfound dedication to excellence. The once-burdened platform now stands tall, a beacon of reliability and accountability. Service issues are swiftly resolved, responsibility is proudly claimed, and the customer experience has been elevated to unprecedented heights. The acquisition by Uber brought not despair, but hope, as Postmates emerged stronger and more committed than ever to delivering top-notch service. Today, I stand before you not as a disillusioned former customer, but as a fervent advocate for Postmates. My faith has been restored, my loyalty unwavering. Never again will I turn my back on this shining example of online ordering done right. I proudly keep my account active, a testament to the remarkable transformation that has taken place. To those who have walked the same weary path I once trod, I implore you: give Postmates another chance. Embrace the new era of excellence, bask in the glow of exceptional customer service, and revel in the joy of a truly rewarding online ordering experience. Postmates has not just redeemed itself; it has surpassed all expectations, earning a special place in the hearts of its once-doubting customers.
J Jess Blackstock
50 days ago

Postmates Delivers Disappointment: A Customer’s Heartfelt Experience

Sharing my candid review of postmates.com, my recent order via Postmates left me disheartened. Despite spending $16.93, the delivery time kept shifting, leading to my food arriving cold. Frustrated, I reached out to two managers, hoping for a resolution, but to no avail. Sadly, my experience fell far below expectations, and I regretfully cannot recommend Postmates to others.
J Joy Ione
55 days ago

Restoring Trust: My Redemption Journey with Postmates

Let me take you on a journey of ups and downs with Postmates. Initially, I was a loyal customer who spent a considerable amount of money through their platform. However, after over a year of seamless transactions, my trust was shattered when two of my credit cards were compromised and used fraudulently in two different states within a short span of 90 days. The ordeal was not just financially draining but emotionally taxing as well, prompting me to swiftly cancel both cards for security measures. I was quick to point fingers, labeling Postmates as "thieves" and cautioning others to steer clear of their services. The betrayal I felt was palpable, and I was ready to cut ties with a heavy heart. But amidst the chaos, a flicker of hope emerged. As I distanced myself from Postmates and halted my transactions through their platform, a remarkable shift occurred. The credit card fraud that had plagued me came to an abrupt stop. It was a moment of clarity, a realization that sometimes parting ways is not just necessary but also liberating. In the wake of adversity, I found solace in my decision to break free from a toxic cycle. Although the scars of that experience linger, I now stand as a testament to resilience and redemption. Trust once lost can be rebuilt, not with the same entity but with newfound wisdom and discernment. To those who may have faced similar challenges, I urge you not to dwell in despair but to seek renewal and restoration, taking each step forward with cautious optimism. My journey with Postmates may have started with skepticism and betrayal, but it paved the way for self-discovery and empowerment. My story is a beacon of hope, a reminder that amidst shadows of doubt, there glimmers a ray of light illuminating the path to a brighter tomorrow.
B Becky
69 days ago

Embracing My Introvert with Postmates: A Journey of Trust

Stepping into the realm of online food delivery was like venturing into uncharted territory for me, a soul adorned with social anxiety. The ease and convenience Postmates provided swiftly became my solace amidst bustling crowds and ringing phones. While my encounters with Postmates have been adorned with mostly pleasant hues, the occasional discordant notes left me grappling with trust issues that reverberated through my anxiety-riddled self. The idea of phone calls, a lifeline for some, metamorphosed into a trigger for my anxious tendencies. The unforeseen exchanges felt like intrusions, disrupting the sanctuary I found in the seamless online experience. A simple preference, a mere click away, bore the power to transform my apprehension into assurance. If only there existed a sanctuary where my chosen substitutions were revered without the daunting symphony of phone calls. A feature, so delicate yet profound, that cradles the comfort of contact preferences, gently orchestrating a symphony of satisfaction with each delivery. In the labyrinth of reviews, where perspectives diverge and intertwine like vines, my voice may seem solitary amidst the chorus. Yet, within this solitude, I find solidarity with those who, like me, seek harmony in the gentle rustle of online interactions. Let our individual melodies converge into a harmony of understanding, where every note, every preference, finds its rightful place. Postmates, a beacon of convenience and comfort, has illuminated my path, guiding me towards embracing my introverted self with grace. Let us sculpt a future where trust is not a mere thread but a tapestry woven with our preferences, our voices, resonating in unity.
M Michael Young
84 days ago

Grateful for Timely Delivery and Supportive Service

As a proud grandfather of Emily's newborn, I wanted to ensure she was well-fed while in the hospital. I turned to Postmates for a seamless solution, but unfortunately, the delivery from Wandermere Sharis Restaurant didn't meet expectations. The food arrived cold and inedible, leading to frustration and disappointment. However, the responsive customer support team quickly addressed my concerns and empathized with the situation. Despite the initial setback, the Postmates customer service team stepped in, working diligently to resolve the issue. While it was disheartening to encounter a mishap during such a significant moment, their proactive approach and willingness to make things right did not go unnoticed. I opted for an alternative choice, and Domino's timely delivery of hot and affordable food lifted our spirits during a challenging time. Although the experience had its shortcomings, the genuine support and timely assistance from the Postmates team are truly appreciated. Their commitment to customer satisfaction and willingness to rectify the situation reflects a level of service that sets them apart. I am grateful for their support and efforts during a moment that mattered most.
M Michael Young
84 days ago

Postmates Delivered Disappointment, But Domino’s Saved the Day

I couldn't wait to welcome my daughter Emily's new bundle of joy into the world. Wanting to ease her stay at the hospital, I entrusted her with my credit card to order some food through Postmates. Unfortunately, our excitement quickly turned to disappointment when the food from Wandermere Sharis Restaurant arrived at the hospital in an inedible, cold state, despite the hefty $57.00 price tag. Our attempts to resolve the issue only led to further frustration, as the blame was continually passed from one company to another. Feeling helpless, we decided to order from Domino's, spending only $23 for a fresh, hot, and more affordable meal. Incredibly, even after our disappointing experience, Postmates insisted on seeing a photo of the food. It felt as if they were accusing us of falsifying our complaint. This only added insult to injury, considering the unappetizing state in which the food arrived. Thankfully, Domino's not only saved the day with their delicious and reasonably priced food but also provided the responsive and positive customer service experience we had hoped for. It's clear to us that when it comes to food delivery, we'll be turning to Domino's from now on.
S susan c
89 days ago

Exceptional Food, but Disappointing Customer Service Experience

I recently ordered from postmates.com and I must say the food was delicious and the delivery went smoothly. However, I encountered a problem when I was double charged for the tip. I reached out to customer service through the chat feature not once, not twice, but three times. Each time, I was referred to a "special department" for resolution, only to have the chat end with no refund in sight. This has been a terribly frustrating experience and has left me extremely dissatisfied with the customer service provided. I sincerely hope that the issue with the customer service is resolved, as it greatly detracts from an otherwise positive experience with the platform.
G George
94 days ago

Genuine Care and Speedy Service

I had the pleasure of experiencing exceptional service from postmates.com recently. Not only did my delivery arrive promptly, but the driver's friendly and genuine demeanor made the entire experience delightful. It's rare to find such a perfect combination of efficiency and warmth. I highly recommend postmates.com to anyone seeking a seamless delivery experience with a personal touch.
A Alicia Gonzalez
94 days ago

Postmates Delivered Unbeatable Value and Delicious Food

Postmates.com exceeded all my expectations with their unbeatable deal. I couldn't believe my luck when I saw the offer: spend $25.00 and get $20.00 off! The value was simply superb. Not only that, but the food I ordered was absolutely delicious. Postmates not only delivered on their promise of great savings but also on the quality of the food. I will definitely be ordering from them again. Thank you, Postmates, for the fantastic experience!
J Jessica Levy
94 days ago

Outstanding Cuisine, Disappointing Delivery Experience

I recently ordered from postmates.com and was absolutely thrilled with the delicious food that arrived at my doorstep. The flavors were top-notch and truly hit the spot! However, the delivery experience left much to be desired. The delivery person collected my order promptly, but the wait time was incredibly long. It took a staggering 54 minutes for my meal to reach me, despite the restaurant being just 11 minutes away and the favorable weather conditions. To make matters worse, when I reached out to inquire about the delay, the delivery person's demeanor was incredibly rude, leaving me feeling disheartened. By the time the food finally arrived, it had turned cold, leaving me with no choice but to reheat it. Despite the initial joy of the meal's arrival, the whole experience was marred by the disappointing delivery service. In conclusion, while the cuisine surpassed my expectations, the subpar delivery service left a sour taste in my mouth. I hope for improved delivery experiences in the future to match the excellence of the food.
S Shut up
95 days ago

Postmates Delivers Convenience, But Could Improve Location Accuracy

As a regular user of Postmates, I appreciate the convenience it offers. However, I have encountered a recurring issue that has been quite frustrating. When placing an order, the delivery driver consistently ends up at the driveway next door. This has resulted in delays and inconvenience on multiple occasions. It would greatly enhance the user experience if Postmates considered integrating Google Maps for more accurate location tracking. I hope this feedback can contribute to an improved service for all users.
S Shut up
95 days ago

Postmates Delivers Convenience and Frustration-Free Service

As a loyal customer of Postmates, I cannot deny the convenience it offers. However, there have been frustrating moments when the delivery driver has been misguided to the wrong location, causing unnecessary delays. This recurring issue of the driver being sent to the neighboring driveway has tested my patience. I sincerely hope that Postmates considers integrating Google Maps for improved accuracy. Despite this inconvenience, I value the efficiency and wide range of options that Postmates provides.
E Eileen
95 days ago

Exemplary Service and Impeccable Punctuality

From the moment I placed my order with postmates.com, I was astounded by the exemplary service I received. Opting for priority delivery, I anticipated efficiency, but what I experienced surpassed all expectations. The delivery person carefully orchestrated a smooth process, navigating one quick stop before promptly arriving at my doorstep with my order in hand. What truly amazed me was the impeccable punctuality of the delivery. Despite the deadline set at 6:55pm, my order made its way to me well before the specified time, underscoring the unwavering commitment to timeliness. Furthermore, the attention to detail shone through as the delivery person thoughtfully heeded my request to ring the doorbell. The entire encounter was truly delightful, and I found myself deeply impressed by the level of professionalism and dedication displayed. Postmates has undeniably established a remarkable standard in the realm of delivery services, earning my unreserved trust and future patronage. I extend my heartfelt gratitude for surpassing my expectations and orchestrating a seamless delivery process!
K Kim Hooter
95 days ago

A Cut Above: My Exceptional Journey with Postmates

As a fervent foodie and a busy professional, I've ventured into the world of food delivery apps and services. However, my experience with Postmates transcended the ordinary. From the moment my order arrived, I was swept off my feet by the meticulously packaged and delectable cuisine. It was evident that every aspect of the delivery process, from kitchen to doorstep, was handled with utmost care. The driver who graced my door was not merely a delivery person; they were a beacon of professionalism and warmth. Their efficiency and cordiality added an extra layer of delight to the entire experience. It was more than just a delivery - it was a testament to the unrivaled service that Postmates exemplifies. For anyone seeking a culinary journey that transcends the mundane, I wholeheartedly recommend Postmates. This platform has perfected the art of delivering not just food, but an unparalleled experience. Thank you, Postmates, for setting the bar high and for making each delivery an unforgettable adventure.

Introduction

Postmates.com is an on-demand delivery service that allows users to get anything delivered within the shortest possible time. With more than 500,000 merchants and restaurants available on the platform, Postmates makes it easy for you to purchase anything you need from groceries, to takeout, and everyday convenience items.

Pros and Cons

Pros:
  • Fast delivery times
  • Extensive selection of restaurants and stores available
  • User-friendly app and website interface
  • Real-time tracking of your order
Cons:
  • High delivery charges
  • Pricing can be inconsistent depending on the merchant
  • Some users have reported orders being canceled without notice

User Experience

Postmates offers a great user experience with its easy-to-use app and website interface, which allows users to quickly place their order for delivery. The real-time tracking feature lets you know the whereabouts of your order and the ETA for delivery. Plus, the messaging feature allows you to communicate directly with your courier if needed.

Pricing and Value for Money

Postmates offers competitive pricing for its delivery services, but it can be inconsistent depending on the merchant you order from. The delivery fee can range from $0.99 to $9.99, with additional fees for distance and demand. However, the convenience factor and delivery speed justify the higher costs.

Alternatives

Other food delivery services include Uber Eats, Grubhub, DoorDash, and Seamless, each offering a slightly different user experience and cost structure.

Customer Service

Postmates has a responsive customer service team that is easily accessible through the app or website. You can also contact their support team via email or phone for any inquiries or issues you may have.

Product Quality and Selection

Postmates' selection of restaurants and stores is vast, which ensures that users can order from the widest variety of places possible. However, Postmates doesn't have control over the quality of the food or products that are delivered. This means that there may be inconsistency in the quality of some of the products that you receive.

Website Usability

Postmates has a user-friendly website interface that is easily navigable, providing an excellent user experience. With a clear layout, easy-to-use menu, and fast loading times, the platform is simple to use for ordering and tracking your deliveries.

Returns and Exchanges

Postmates offers a return and exchange policy, but it varies depending on the merchant you purchase from.

Promotions and Discounts

Postmates offers promotions and discounts to its users through various channels, including email, app notifications, and social media.

Reputation

Postmates has a solid reputation in the food delivery space, with a high number of positive reviews from satisfied customers.

Payment Options

Postmates offers payment options via the app or website, giving users the flexibility to pay with credit cards or PayPal.

Loyalty Programs

Postmates offers its delivery fee waived on orders above a specific amount, which allows for regular customers to receive a reward for continued use.

Customer Reviews

Postmates has many positive customer reviews, citing fast delivery times, a vast selection of restaurants and stores, and ease of use for ordering and tracking deliveries.

Community Involvement

Postmates offers the delivery of groceries, meals, and household essentials to several communities affected by the COVID-19 pandemic. The initiative has boosted the platform's standing within communities across the United States, highlighting its commitment to giving back.

Shipping and Costs

Postmates delivery fees range from $0.99 to $9.99, with additional fees for distance and demand, making it more expensive than other food delivery services. However, the fast delivery times and ease of use justify the higher costs.