Users Voice for Postmates

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 16 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 4.1 5 5 4.6 1.4
Feb 2023 5 5 5 1.3 5 1.3
Mar 2023 5 5 5 1.2 5 5
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Detailed Postmates Review by

Introduction is an on-demand delivery service that allows users to get anything delivered within the shortest possible time. With more than 500,000 merchants and restaurants available on the platform, Postmates makes it easy for you to purchase anything you need from groceries, to takeout, and everyday convenience items.

Pros and Cons

  • Fast delivery times
  • Extensive selection of restaurants and stores available
  • User-friendly app and website interface
  • Real-time tracking of your order
  • High delivery charges
  • Pricing can be inconsistent depending on the merchant
  • Some users have reported orders being canceled without notice

User Experience

Postmates offers a great user experience with its easy-to-use app and website interface, which allows users to quickly place their order for delivery. The real-time tracking feature lets you know the whereabouts of your order and the ETA for delivery. Plus, the messaging feature allows you to communicate directly with your courier if needed.

Pricing and Value for Money

Postmates offers competitive pricing for its delivery services, but it can be inconsistent depending on the merchant you order from. The delivery fee can range from $0.99 to $9.99, with additional fees for distance and demand. However, the convenience factor and delivery speed justify the higher costs.


Other food delivery services include Uber Eats, Grubhub, DoorDash, and Seamless, each offering a slightly different user experience and cost structure.

Customer Service

Postmates has a responsive customer service team that is easily accessible through the app or website. You can also contact their support team via email or phone for any inquiries or issues you may have.

Product Quality and Selection

Postmates' selection of restaurants and stores is vast, which ensures that users can order from the widest variety of places possible. However, Postmates doesn't have control over the quality of the food or products that are delivered. This means that there may be inconsistency in the quality of some of the products that you receive.

Website Usability

Postmates has a user-friendly website interface that is easily navigable, providing an excellent user experience. With a clear layout, easy-to-use menu, and fast loading times, the platform is simple to use for ordering and tracking your deliveries.

Returns and Exchanges

Postmates offers a return and exchange policy, but it varies depending on the merchant you purchase from.

Promotions and Discounts

Postmates offers promotions and discounts to its users through various channels, including email, app notifications, and social media.


Postmates has a solid reputation in the food delivery space, with a high number of positive reviews from satisfied customers.

Payment Options

Postmates offers payment options via the app or website, giving users the flexibility to pay with credit cards or PayPal.

Loyalty Programs

Postmates offers its delivery fee waived on orders above a specific amount, which allows for regular customers to receive a reward for continued use.

Customer Reviews

Postmates has many positive customer reviews, citing fast delivery times, a vast selection of restaurants and stores, and ease of use for ordering and tracking deliveries.

Community Involvement

Postmates offers the delivery of groceries, meals, and household essentials to several communities affected by the COVID-19 pandemic. The initiative has boosted the platform's standing within communities across the United States, highlighting its commitment to giving back.

Shipping and Costs

Postmates delivery fees range from $0.99 to $9.99, with additional fees for distance and demand, making it more expensive than other food delivery services. However, the fast delivery times and ease of use justify the higher costs.

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