Introduction

Practo.com is an online healthcare platform that connects patients with doctors, clinics, and hospitals. The site offers various services, including booking appointments, consulting doctors online, ordering medicines, and getting lab tests done. Practo.com was founded in 2008 by Shashank ND and Abhinav Lal and is headquartered in Bangalore, India.

Pros and Cons

Pros:
  • Convenient and easy-to-use platform
  • Wide range of healthcare services offered
  • Highly trusted and reliable
  • Offers a mobile app for on-the-go healthcare services
Cons:
  • Expensive pricing for some services
  • Not available in all locations
  • Some users may prefer face-to-face consultations
  • Limited to select healthcare providers

User Experience

Practo.com offers a user-friendly and hassle-free experience to patients. The platform is easy to navigate, and booking appointments, consulting doctors online, ordering medicines, and getting lab tests done is a breeze. The site also offers a mobile app that provides on-the-go healthcare services.

Pricing and Value for Money

The pricing for services offered on Practo.com varies depending on the service and location. Some services may be expensive, but the site also offers many affordable services. The platform provides value for money as it offers high-quality healthcare services that are reliable and trustworthy.

Alternatives

Some popular alternatives to Practo.com include:
  • Lybrate.com
  • Credihealth.com
  • 1mg.com
  • Medlife.com

Customer Service

Practo.com provides excellent customer service, with dedicated support teams available to answer any queries or resolve any issues. Users can reach out to the support teams via phone, email, or live chat, and can expect prompt and helpful responses.

Product Quality and Selection

Practo.com offers a wide selection of high-quality healthcare services, including booking appointments, consulting doctors online, ordering medicines, and getting lab tests done. The site partners with select healthcare providers to ensure that users receive the best possible services.

Website Usability

Practo.com is easy to navigate, with a clean and simple layout. The site provides a search bar that allows users to find specific healthcare services quickly. The platform is optimized for mobile devices and can be accessed on the go via the mobile app.

Returns and Exchanges

Returns and exchanges are not applicable to the services offered on Practo.com. However, if a user faces any issues with their booking, consultation, or other services, they can reach out to the support teams for assistance.

Promotions and Discounts

Practo.com offers various promotions and discounts on select healthcare services. Users can save money by availing these offers, which may include discounts on consultations, medicines, lab tests, and more.

Reputation

Practo.com has an excellent reputation as a reliable and trustworthy healthcare platform. The site enjoys a high level of user trust and has been featured in various reputable publications such as Forbes, TechCrunch, and The Economic Times.

Payment Options

Practo.com offers various payment options, including credit and debit cards, net banking, and pay later services. The platform's payment gateway is secure and ensures that users' payment information is protected.

Loyalty Programs

Practo.com does not have any loyalty programs at present. However, users can save money by availing promotions and discounts on select healthcare services.

Customer Reviews

Practo.com has many positive customer reviews from users who have used the platform's healthcare services. Users praise the platform's convenience, ease of use, and range of services offered.

Community Involvement

Practo.com is actively involved in the community and supports various social causes such as healthcare, education, and environment. The site partners with various non-profits and charities to make a positive impact on society.

Shipping and Costs

Shipping is not applicable to the services offered on Practo.com. However, users may need to pay additional charges for certain services, such as lab tests, depending on their location and selected provider. Overall, Practo.com is an excellent online healthcare platform that offers reliable and trustworthy services. The platform is easy to use, offers a wide range of healthcare services, and provides excellent customer service. Although some services may be expensive, the platform provides value for money and is highly recommended to users looking for high-quality healthcare services.

Surbhi Gupta Senior News Reporter

Hi, I'm Surbhi Gupta, currently working as a Senior News Reporter at Askmeoffers.com. With a Bachelor's Degree in Mass Communication and Journalism, I started my career in 2012 as a content writer at BPT...

Practo Recent User Reviews

User Rating

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Reviewer Name: Durjay Singh

Review Submission Date: 14-05-2019

Review Title: Ordering Medicines
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Review Description: I recently ordered medicines for my father, including a few bottles of insulin that required an ice pack to keep them cool during delivery. Unfortunately, the first delivery went to the wrong address. When I finally received the medicines, the ice pack was warm, which is not ideal for insulin storage. I contacted customer support, hoping to exchange or return the order, but they refused, citing terms and conditions that did not allow for such requests. Needless to say, this was the worst ordering experience I've ever had.

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Reviewer Name: Kaushal Burman

Review Submission Date: 14-05-2019

Review Title: Waste of money and time..
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Review Description: Waste of money and time..

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Reviewer Name: Devendra Taneja

Review Submission Date: 14-05-2019

Review Title: Worst company ,only money…
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Review Description: Worst company ,only money making,doctors r listed according to how much commidion they pay

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Reviewer Name: Stella Jacob

Review Submission Date: 14-05-2019

Review Title: My review never got posted
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Review Description: My review never got posted. It was a genuine review and I didn't use abusive language or anything of that sort. I even uploaded proof of my appointment slip(email). I guess Practo posts only positive reviews or they have a tie up with certian doctors to post only positive reviews. This is definitely not helping the public and misleading people. Highly dissappointed. Suffice to say, I will never trust reviews on Practo again.

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Reviewer Name: Vikram Agarwal

Review Submission Date: 14-05-2019

Review Title: Practo is running scam while making…
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Review Description: Practo is running scam while making business out of Doctors. Earning from both doctors as well as patient. Online consultation is never the solution and its maligning image of Doctors.

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Reviewer Name: Sahil Aggarwal

Review Submission Date: 14-05-2019

Review Title: after paying 1500 rs for consultancy i…
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Review Description: after paying 1500 rs for consultancy i have got no reply from consultant. its really bad app.

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Reviewer Name: Syd Bar

Review Submission Date: 14-05-2019

Review Title: Practo harms patients and profits itself and doctors
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Review Description: Practo scams patients and profits only itself through physicians. Never trust this App. They literally feed on patients like us, censor real doctor reviews and then chew doctors $$rly to increase their ratings in order to generate profit for itself. Go with real word of mouth or known acquaintances. Happy health!

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Reviewer Name: Avisek Sarkar

Review Submission Date: 14-05-2019

Review Title: Practo is a fraud app
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Review Description: Practo is a fraud app. It does nothing other than acting like an agent of the doctors. Please don't believe it. Its baseless. It hides the true feedback of the deprived patients and always act like the agents of the doctors. It's cheating people. Don't believe it.

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Reviewer Name: Bharati India

Review Submission Date: 14-05-2019

Review Title: Greedy Dishonest people should not be…
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Review Description: Greedy Dishonest people should not be running healthcare companies. BAD BAD

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Reviewer Name: Nitin Chauhan

Review Submission Date: 14-05-2019

Review Title: Massive fraud..I don’t know how these…
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Review Description: Massive fraud..I don't know how these people have been allowed to openly loot people