Users Voice for Prettylavish

28% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Prettylavish
Prettylavish Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 4.5 4.8 2.3 4.5 1
Oct 2022 5 4 4.2 3.6 4.7 1
Nov 2022 4 4.2 3.9 5 4.2 1
Dec 2022 5 5 5 1.8 5 5
Mar 2023 4.3 4.1 3.1 5 3.3 1
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Detailed Prettylavish Review by

Introduction:

Prettylavish.co.uk is a women's fashion online store that offers trendy and affordable clothing, accessories, and beauty products. The brand focuses on providing stylish and high-quality apparel for women of all ages, sizes, and styles. The website is easy to navigate and offers a personalized shopping experience.

Pros and Cons:

Pros:
  • Stylish, modern, and affordable clothing
  • Easy to navigate website with a personalized shopping experience
  • Wide range of fashion products including accessories and beauty products
Cons:
  • Limited selection of sizes in some clothing items
  • No free shipping options available
  • Product images could be more detailed

User Experience:

Prettylavish.co.uk offers a user-friendly shopping experience with easy site navigation and personalized recommendations for each customer. The site has a clean and minimalist design, with clear and concise product descriptions and a simple checkout process. However, some users have reported slow page load times.

Pricing and Value for Money:

Prettylavish.co.uk offers competitive prices for its products, with most items ranging from £10-£50. The brand regularly offers discounts and promotions, making their products affordable for budget-conscious shoppers. Customers can also sign up for the Pretty Lavish loyalty program to earn points toward future purchases.

Alternatives:

Other online fashion stores that offer similar products and prices include ASOS, Boohoo, Missguided, and PrettyLittleThing.

Customer Service:

Prettylavish.co.uk offers excellent customer service, with a responsive and helpful support team that is available via email and social media. The brand also has a helpful FAQ section that addresses common customer concerns and questions.

Product Quality and Selection:

Prettylavish.co.uk offers high-quality and stylish clothing items, accessories, and beauty products for women. The website has a wide range of products in different styles and sizes, and the brand regularly updates their inventory with new arrivals. However, some customers have reported issues with the quality of certain items.

Website Usability:

The Pretty Lavish website is easy to use and navigate, with clear categories and search options. The site has a clean and modern design, and the product listings are well-organized and easy to browse. However, some users have reported slow page load times and the lack of detailed product images.

Returns and Exchanges:

Pretty Lavish offers a simple and hassle-free return and exchange policy. Customers can return any unwanted items within 14 days of receiving their order, as long as the items are unused and in their original packaging. However, customers are responsible for the cost of return shipping.

Promotions and Discounts:

Prettylavish.co.uk offers regular discounts and promotions, including sales, coupon codes, and free gifts with purchase. Customers can sign up for the Pretty Lavish newsletter to receive exclusive offers and updates.

Reputation:

Pretty Lavish has a good reputation in the online fashion industry, with many satisfied customers praising the brand's quality products and excellent customer service. However, some customers have complained about slow shipping and sizing issues.

Payment Options:

Pretty Lavish accepts a range of payment options, including Visa, Mastercard, American Express, PayPal, and Klarna.

Loyalty Programs:

Pretty Lavish offers a loyalty program for frequent customers, which allows them to earn points for every purchase they make. Customers can redeem their points for discounts on future orders.

Customer Reviews:

Prettylavish.co.uk has many positive customer reviews on their website and social media channels, with customers praising the brand's affordable prices, stylish clothing, and excellent customer service. However, some customers have also reported issues with sizing and quality.

Community Involvement:

Pretty Lavish is actively involved in charitable initiatives and has partnered with various non-profit organizations to support women's education and empowerment.

Shipping and Costs:

Pretty Lavish offers standard shipping within the UK for £3.99, with express shipping available for £5.99. International shipping is also available, with prices varying based on location. Customers can track their order status and delivery information via the Pretty Lavish website.

Prettylavish Recent User Reviews

User Rating

5 stars

23

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Reviewer Name: Georgina

Review Submission Date: 2022-12-22

Review Title: The best customer service I’ve ever had…
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Review Description: The best customer service I’ve ever had with a brand. Responded to my query within 24 hours and we’re so lovely and understanding. Natalie you are my Christmas angel. Thank you!

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Reviewer Name: K J C

Review Submission Date: 2022-12-17

Review Title: I speak highly of them
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Review Description: I have purchased so many clothes from them over the years and EVERY SINGLE TIME I’ve had no issues whatsoever! The whole process from browsing their site to the quality of the products is unbelievable. Can not fault them at all even the customer service as well. I am one happy customer and also rely on them for an outstanding outfit

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Reviewer Name: Charlotte Jarvis

Review Submission Date: 2022-12-16

Review Title: Beautiful quality!
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Review Description: The price of the items were more expensive than other places to shop online but the quality is clearly why. I got two knitted items and a silky top and the fabric is gorgeous! Such good quality, they’ll be in my wardrobe for years.

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Reviewer Name: Sue

Review Submission Date: 2022-12-14

Review Title: Consider carefully before you order
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Review Description: Consider carefully before you order online - dress was received with strange fitting and also the poor quality short pants (it’s like second hand and even smelly) ; I complained to the CS but they wouldn’t see from customer perspective (this is how they replied: we are a little confused - the reason for this being so small as its stretchy)I have several dresses from them but it’s my first time to see such fitting - refund is not fully received even the order is appeared to be faulty! Very disappointed and never gonna buy from them again

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Reviewer Name: Laura

Review Submission Date: 2022-11-26

Review Title: First order - very happy!!
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Review Description: It’s the first time I’ve ordered from this company. I love the 3 knitted dresses I ordered - originally was going to send 1-2 of them back but ended up keeping all 3!! They have great customer service too. The day after I bought them, they were reduced in price in the sale - I was pretty miffed about my bad luck, and when I contacted their customer services, they agreed to honour the discounted price for me and refund the difference. I think this is my new favourite company to buy from! L

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Reviewer Name: Charlotte Knight

Review Submission Date: 2022-11-24

Review Title: Amazing clothes and fabulous customer service
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Review Description: I absolutely love pretty lavish and at this point half of my wardrobe is from there! I recently bought a jumper and accidentally lost the belt that went round it whilst out and about. Natalie in customer service was so prompt and helpful and has organised to send me a replacement belt right away! Don’t always get this kind of customer service these days! Can’t recommend PL enough, all clothes are of such beautiful quality and they always get a lot of compliments! Keep doing what you are doing ladies! Xx

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Reviewer Name: Charlotte

Review Submission Date: 2022-11-23

Review Title: Excellent customer service!
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Review Description: Excellent customer service from Pretty Lavish! Can't wait to receive my items, I hope they are as great as the service I have received so far!

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Reviewer Name: John Horwell

Review Submission Date: 2022-11-19

Review Title: Lovely item and brilliant Customer Service
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Review Description: We ordered an item on the 29th October which was lost by Royal Mail, on contacting Pretty Lavish the issue was dealt with very rapidly and a replacement soon sent out which has now been received. Overall a VERY positive first time experience and will certainly be placing more orders in the future. Item was lovely and all of the help from Amy at customer service was both friendly and efficient. Thank you so much!

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Reviewer Name: Summer

Review Submission Date: 2022-11-14

Review Title: Obsessed with Pretty Lavish!!!
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Review Description: Pretty Lavish is one of the few companies I’d return to and recommend to friends, the quality and designs are incredible and high standard. I’m constantly complimented when wearing their clothes and have recommended them to many. Will definitely be returning!!!

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Reviewer Name: LM

Review Submission Date: 2022-11-07

Review Title: What amazing customer service
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Review Description: What amazing customer service. There was a problem with my address on the order and they were on it in a flash with my problem being solved within 10 mins. So great!!