Prettylittlething Reviews

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45% users rated Terrible
10% users rated Poor
15% users rated Average
10% users rated Very Good
20% users rated Excellent
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A ANA.M.EVERLYN IYOONGZ
58 days ago

Overcoming Hurdles: My Journey with PrettyLittleThing and Afterpay

Reflecting on my experience with PrettyLittleThing, I must address a hurdle that I've encountered. For over a year, the unavailability of Afterpay in New Zealand has been a pressing issue. Despite reaching out and voicing concerns, the accessibility barriers remained unaddressed. Navigating through the frustrations, I found solace in shopping on PLT Australia. However, the longing to utilize Afterpay on the New Zealand site remained unfulfilled. It felt disheartening that this matter was not given the attention it deserved. As a loyal customer, the disconnect between the company and the needs of its customers in New Zealand was evident. The lack of Afterpay accessibility raised concerns about inclusivity and customer-centricity within the brand. While my journey with PrettyLittleThing has been dotted with challenges, I remain hopeful for a resolution to this ongoing issue. My plea echoes the sentiments of fellow customers in New Zealand facing similar obstacles since 2022. PrettyLittleThing, the potential for growth and inclusivity awaits. I eagerly anticipate a future where all customers, regardless of location, can enjoy a seamless shopping experience. Let us overcome these hurdles together, fostering a community where every voice is heard and valued.
P Penelope brown
79 days ago

Transformed by Exceptional Service: My Unforgettable Experience with PrettyLittleThing.us

My initial encounter with PrettyLittleThing.us left me feeling disappointed; however, what happened next completely changed my perspective. After my granddaughter’s jeans didn’t fit, their impeccable customer service impressed me. The return process was smooth, but unfortunately, the replacement never reached us. After reaching out several times, we were informed that the item had been sent, but we never received it. Feeling frustrated, I contacted PLT. To my surprise, their team went above and beyond to rectify the situation. Not only did they handle the issue promptly, but they also expressed genuine concern for our inconvenience. They ensured another package was on its way with expedited shipping at no extra cost. Their commitment to customer satisfaction and willingness to make things right truly touched my heart. It was a stark contrast to my initial dismay. This experience transformed my opinion of PrettyLittleThing.us. Their dedication to resolving problems and going the extra mile for their customers is commendable. Their service exemplifies respect and integrity, qualities that are rare to find nowadays. I am grateful for their efforts and the positive outcome of this situation. Thank you, PrettyLittleThing.us, for turning a disappointing moment into a memorable and valuable lesson in outstanding customer service. Your actions have not gone unnoticed, and I look forward to continuing to support a company that truly cares about its customers.
L Leigh petersen
113 days ago

Transformed by Elegance: A Tale of Unmet Expectations from prettylittlething.us

As I eagerly awaited the arrival of my top from prettylittlething.us, the initial thrill of ordering soon turned into disappointment as days turned into weeks. Despite the promise of receiving my purchase by mid-October, the days bled into December, and my long-awaited item was nowhere to be found. In my dismay, I reached out to customer service multiple times, pouring my frustrations into three unanswered emails. The silence only deepened my disappointment, leaving me questioning the reliability and commitment of the company. This experience has undeniably left a bitter taste in my mouth, tarnishing what could have been a pleasant shopping journey. Regrettably, I find myself hesitant to trust prettylittlething.us with any future purchases. While the allure of their products may be strong, the trust and dependability in their service have fallen short. It is with a heavy heart that I urge caution to those considering shopping with prettylittlething.us, hoping that my experience serves as a cautionary tale in the pursuit of elegant style.
L Lilly Garzona
523 days ago

Turning Frustration into Understanding

My experience with prettylittlething.us taught me the value of clear communication and patience. When I placed an order with my old address saved, panic set in. Unable to cancel or alter the address, I reached out to customer service. Despite initial disappointment, their prompt response and explanation helped me understand the limitations. While my package may end up at the wrong address, the support and transparency received left a lasting impression. It's in challenging moments like these that a company's true colors shine through, and PrettyLittleThing showed empathy and professionalism every step of the way.
T Taylor Weasby
540 days ago

Turning Lemons into Lemonade: A Testimonial of Resilience and Gratitude

Diving into my online shopping escapade at prettylittlething.us, I encountered a bump in the road that left me disheartened. Despite spending over $100, my excitement waned as I discovered that my order was split into two parcels, complicating the delivery process. Much to my dismay, the tracking information revealed that one parcel was lost, while the other ventured off to an entirely different state, seemingly on its own adventure. Frustrated and at a loss, my attempts to reach out to customer service met a dead end, leaving me feeling abandoned and helpless. The lack of a refund and the absence of my much-anticipated packages only added to my disappointment. However, in the midst of this chaos, I found a glimmer of hope. Rather than succumbing to despair, I decided to turn this negative experience into a lesson in resilience and gratitude. Despite the setbacks, I chose to appreciate the opportunity to practice patience and understanding in the face of adversity. While the tangible items may have been lost in transit, the intangible lessons of perseverance and positivity that I gained from this ordeal are priceless. I am grateful for the chance to transform this challenging ordeal into a testament of my inner strength and unwavering optimism. So, to anyone facing a similar situation, I urge you to remember that even in the darkest moments, there is always a silver lining waiting to be discovered. Embrace the challenges, learn from them, and let them shape you into a stronger, more resilient individual. The journey may be tough, but the destination is worth every obstacle along the way.
A Adele Angel
590 days ago

A Speedy Fashion Fairy Tale: PrettyLittleThing Delivers Magic!

As a dedicated shopper on prettylittlething.us, I can't help but gush about the speedy delivery that always exceeds my expectations. Among all the clothing companies I've experienced, PrettyLittleThing stands out like a shining star. Picture this – it's around 8-9 pm, and I place an order. To my surprise and delight, by the next morning, my package is magically at my doorstep! I can't help but give them a solid 5-star rating for their lightning-fast turnaround at the sorting office and impeccable delivery service. PrettyLittleThing, you are truly doing wonders with your swift and efficient delivery process. Thank you for making every shopping experience feel like a fairy tale come true!
C CD Data
603 days ago

A Sincere Apology and a Promise Fulfilled

I wanted to share my experience regarding my recent purchase and return process with prettylittlething.us. While I initially faced challenges with the returns service, I have since witnessed a complete turnaround in their customer service. After encountering an issue where only one of my multiple returned orders was refunded, I felt frustrated and unheard. However, after reaching out to their team through email, I was pleasantly surprised by their genuine concern and swift response. Each email exchange was met with a new member of their customer service team, but rather than starting from scratch, they had clearly read through previous messages and were committed to finding a resolution. Their dedication and attention to detail shone through as they worked diligently to locate my missing return and process my refund promptly. I am happy to report that I have now received my refund for the remaining order, and I am deeply impressed by the level of care and professionalism exhibited by the prettylittlething.us team. Their commitment to customer satisfaction has not gone unnoticed, and I am grateful for their efforts in resolving this matter efficiently. Thank you, prettylittlething.us, for turning my initial disappointment into a positive and memorable customer experience. Your exceptional service has truly made a difference, and I look forward to shopping with you again in the future.
L LH
828 days ago

Turned Patience into Frustration: A Disheartening Experience with Prettylittlething.us

Reflecting on my interaction with prettylittlething.us leaves me disheartened. After my daughter's enthusiastic order for Christmas in November, the anticipation turned into frustration as we reached the 5-week mark without any sign of the package. Despite numerous emails and online messages, the lack of response from the company was disappointing. The absence of communication and delayed delivery made the wait unbearable. The experience underscored the importance of reliable customer service. It’s disheartening when a company fails to meet expectations, especially during special occasions. The ordeal not only tested our patience but also tarnished the excitement of the holiday season. In today's fast-paced world, where online shopping is a norm, ensuring timely and effective customer service is paramount. Customer satisfaction should be a top priority for businesses, as it forms the backbone of trust and loyalty. Transparency in communication and prompt resolution of issues are key factors that can make or break a customer's experience. Moving forward, I hope prettylittlething.us addresses these shortcomings and improves their customer service to prevent similar situations. As consumers, it's crucial to hold companies accountable for their promises and commitments. May this feedback serve as a catalyst for positive change and better experiences for future customers.
A Allissa Haley
1080 days ago

Redefining Customer Care: A Testimonial of Resilience and Understanding at prettylittlething.us

Let me start by saying, my initial experience with prettylittlething.us was challenging, to say the least. I encountered issues with an address change request, and frustration started to bubble up. However, let me assure you that this story takes a turn for the better... Despite hitting roadblocks with the traditional channels, I refused to give up. I reached out to FedEx, trying to navigate the labyrinth of miscommunication. In an unexpected twist, I stumbled upon a misleading representative who claimed to have resolved the address change and assured me of imminent delivery. To my dismay, the package was nowhere in sight. Refusing to accept defeat, I explored all avenues for a solution, including requesting that FedEx hold my parcels for pickup in Carencro, Louisiana. This time, prettylittlething.us surprised me with their unwavering support. While they couldn't facilitate the address change directly, their willingness to accommodate my alternative arrangements spoke volumes. Through persistence and clear communication, the parcel with tracking number BOO0614GB00404272801 (74890322634764346542) found its way to me, bringing an end to this rollercoaster of an experience. What could have been a tale of frustration and disappointment turned into a story of resilience and understanding. I am grateful for the journey and the lessons learned along the way. Prettylittlething.us may have faced challenges, but their commitment to customer care shines through the darkness. Thank you for turning a potentially negative experience into a catalyst for growth and trust. This is a testament to the power of perseverance and empathy in customer service. Count me as a loyal customer, ready to embrace the next adventure with you!
J Jhazalyn Prince
1330 days ago

Affordable Fashion Delight: My PrettyLittleThing Experience

Diving into the world of online shopping, I stumbled upon PrettyLittleThing.us, and I was instantly drawn to their stylish offerings. The prices were affordable, and the clothes were not just cute but also of decent quality. As someone who values accuracy in sizing, I was pleasantly surprised to find that PrettyLittleThing's sizing was spot on, ensuring a perfect fit every time. The cherry on top was their delivery service, which consistently surpassed my expectations by arriving even quicker than the estimated time. However, the only downside I encountered was the absence of free shipping after hitting a certain spending threshold. Despite this minor inconvenience, my overall experience with PrettyLittleThing was nothing short of wonderful. From trendy fashion pieces to reliable service, they have truly won me over as a satisfied customer. Thank you, PrettyLittleThing, for making online shopping a delightful and affordable experience!
P Pandamanda
1331 days ago

Consistently Impressed with PrettyLittleThing

As a loyal customer of PrettyLittleThing, I am consistently impressed with the speed of their order processing. Every time I place an order, it gets dispatched almost immediately, ensuring I receive my items promptly. However, my recent delivery experience raised a concern. Although my package arrived swiftly, it was disappointingly open upon arrival. While luckily nothing was missing from my small order, it's concerning to receive a package in such a condition. I hope that in the future, PrettyLittleThing can address this issue with the delivery service to ensure the secure arrival of all packages. Despite this hiccup, I remain a satisfied customer and look forward to my next purchase with confidence in PrettyLittleThing's products and service.
M Maricela
1338 days ago

A Customer Service Miracle: How PrettyLittleThing Turned My Frown Upside Down

From a place of frustration and disappointment, my journey with PrettyLittleThing took an unexpected turn. Having placed an order with high hopes and specific delivery expectations, I found myself in a seemingly endless waiting game. Enduring 28 long days without a sign of my package, the tracking information remained stagnant in transit limbo. Hope rekindled when I reached out to the PLT customer service team, hoping for clarity and resolution. Their promised follow-up within 48 hours was met, and what followed was beyond my imagination. I stood my ground, advocating for a full refund, including the shipping fee. Just when I thought all was lost, a mere two days later, a voicemail awaited me. In a twist of fate, FedEx revealed that my long-lost packages were en route back due to non-collection. Through this rollercoaster of emotions and events, PrettyLittleThing rose to the occasion, surpassing my expectations with their swift response and proactive approach. This experience, though initially fraught with challenges, ultimately highlighted the dedication and commitment of the PrettyLittleThing team to rectify any missteps and ensure customer satisfaction. My faith in their service has been restored, and I am grateful for the resolution that transformed my disappointment into delight.
E Emily Magda
1338 days ago

A Genuine Reflection of Dissatisfaction: An Honest Review of prettylittlething.us

Right from the start, let me share my experience with prettylittlething.us -- it left me disappointed. For those seeking quality and ethical practices in fashion, this might not be the right fit. While the styles are trendy, the reality of cheap materials and inconsistent sizing quickly tarnished my initial excitement. What struck me most was the heartbreaking truth behind the scenes. The realization that my purchase potentially contributed to exploitative labor practices in places like Indonesia left a bitter taste. It's a stark reminder of the hidden costs behind fast fashion. Upon receiving my order, my heart sank as I noticed the state of the package. The bag was in shambles, torn open with gaping holes. It was a miracle that the contents remained intact. The lack of care in packaging further emphasized the disregard for the customer experience. To add to the disappointment, one of the items had to be returned due to size issues. Now, as I navigate the potentially cumbersome refund process, I can only hope for a smooth resolution. For those conscious about both quality and ethical considerations, my experience with prettylittlething.us highlights the importance of looking beyond the facade of trendy designs. Let this review serve as a testament to the true cost of fast fashion and the impact of our consumer choices.
T Trinisha Shorty
1338 days ago

Transformative Customer Experience with PLT: A Tale of 9 Orders

Picture this: a loyal customer, that’s me, placing an order for the ninth time with PrettyLittleThing. The saga begins with seamless experiences—prompt deliveries, top-notch products, and overall satisfaction. However, a curveball enters the scene with my latest three orders vanishing into thin air during the COVID-19 chaos. Alas, my parcels seem to have embarked on an unplanned adventure, making Memphis, TN their unexpected pitstop. Enter the hero of the story—refunds. Despite the courier woes, PLT swiftly remedied the situation, ensuring my financial peace of mind. Kudos for the efficient customer service! Nonetheless, a tiny plea echoes through this testimonial. PrettyLittleThing, could it be time to bid adieu to FedEx on our delivery journeys? As a dedicated shopper, the recurring theme of lost packages via this courier tugs at my fashion-loving heartstrings. Perhaps a new courier ally could unravel a smoother path to our fashion destination. In conclusion, amidst the delivery hiccups, PrettyLittleThing shines as a beacon of reliability, swiftly resolving issues and preserving customer trust. Here’s to hoping for smoother shipping seas ahead and many more stylish adventures with PLT!
J Jody Dixon
1338 days ago

Enthralled by Pretty Little Thing: A Testament from a Dedicated Shopper

From the moment I stumbled upon prettylittlething.us, I never looked back. As a self-proclaimed "newbie," I was skeptical at first, but boy, was I in for a pleasant surprise. Amidst the chaos of COVID-19, PLT emerged as my go-to sanctuary for all things trendy and unique. The seamless shopping experience, coupled with lightning-fast shipping, left me in awe. What truly sets PLT apart is their hassle-free return process – a true lifesaver for someone like me who appreciates convenience above all else. What keeps me hooked is their eclectic range of not-so-common pieces that scream individuality. Each purchase feels like a treasure hunt, uncovering hidden gems that resonate with my style sensibilities. The quality of their materials only adds to the allure, solidifying PLT as my holy grail of fashion finds. To the team at PLT, your dedication to delivering top-notch service and distinctive fashion choices does not go unnoticed. Thank you for carving out a space where boldness and creativity reign supreme. My wardrobe – and my heart – are forever grateful!

Editorial Review of prettylittlething.us

Introduction

PrettyLittleThing.us is a popular online fashion retailer that offers trendy and affordable clothing options for women. With a wide range of stylish clothing, accessories, and footwear, PrettyLittleThing appeals to fashion-conscious individuals looking for the latest fashion trends at affordable prices.

Pros and Cons

Pros:

  • Extensive collection of trendy clothing, accessories, and footwear
  • Affordable prices for budget-conscious shoppers
  • Frequent promotions and discounts available
  • Fast shipping options
  • User-friendly website with easy navigation

Cons:

  • Quality of some products may not always match the price
  • Some customers have reported issues with customer service
  • Exchanges and returns can be a hassle
  • Limited size and style options for some products

User Experience

PrettyLittleThing.us provides a smooth and user-friendly shopping experience. The website's clean design and intuitive navigation make it easy for customers to find their desired products. The search function allows users to filter products by category, color, size, and price range, enhancing the overall user experience.

Pricing and Value for Money

One of PrettyLittleThing's major strengths is its affordability. The brand offers budget-friendly prices without compromising on the latest fashion trends. While some customers may experience quality issues with certain items, the overall value for money is excellent considering the low prices offered.

Customer Service

Though PrettyLittleThing.us strives to provide good customer service, some customers have reported issues with resolving their queries or concerns. Response times can sometimes be slow, which may cause frustration for customers seeking assistance. However, their customer service team is available through email and social media channels to address any concerns or issues.

Product Quality and Selection

PrettyLittleThing.us offers a diverse range of trendy clothing options suitable for various occasions. While the majority of their products are fashionable and stylish, there have been reports of inconsistent product quality. Some customers have noted that certain items may not meet their expectations in terms of fabric quality or durability. However, with a wide selection of styles and sizes available, customers can still find trendy pieces that suit their personal style.

Website Usability

The website's user-friendly interface and clear layout make it easy for customers to navigate and find what they are looking for. The product pages provide detailed descriptions, multiple images, and size guides, helping customers make informed purchasing decisions. Overall, PrettyLittleThing.us offers a seamless and enjoyable shopping experience.

Returns and Exchanges

PrettyLittleThing.us accepts returns and exchanges within a specified timeframe. However, the process can be cumbersome for some customers. Prior to returning or exchanging items, customers must go through a returns portal and may be responsible for covering the return shipping costs. Additionally, certain items, such as swimwear or beauty products, may be ineligible for returns or exchanges due to hygiene reasons.

Promotions and Discounts

PrettyLittleThing.us frequently runs promotions and discounts, making it an attractive option for shoppers on a budget. Customers can take advantage of sales, discount codes, and student discounts to save more on their purchases. The brand also offers free shipping on orders over a certain amount, further incentivizing customers to shop with them.

Reputation

PrettyLittleThing enjoys a solid reputation in the online fashion retail industry. While there have been some concerns raised regarding product quality and customer service, the brand has a large customer base and is known for its on-trend fashion offerings at affordable prices. They have been successful in attracting fashion-forward individuals who appreciate budget-friendly options.

Payment Options

PrettyLittleThing.us offers various payment options, including credit cards, debit cards, PayPal, and Klarna (buy now, pay later). This variety allows customers to choose the most convenient payment method for their needs, enhancing the overall shopping experience.

Loyalty Programs

At this time, PrettyLittleThing.us does not have a dedicated loyalty program. However, they frequently offer promotions and discounts to reward customers for their continued support.

Customer Reviews

Customer reviews for PrettyLittleThing.us are mixed, with both positive and negative feedback. While many customers appreciate the affordability and stylish options, some have raised concerns about product quality, delivery issues, and customer service. It is recommended for potential buyers to read and consider a variety of customer reviews before making their purchase decisions.

Community Involvement

PrettyLittleThing.us has actively participated in charitable initiatives and collaborations with influencers to support causes and raise awareness. Their involvement in activities aimed at making a positive impact in the community adds to their brand image.

Shipping and Costs

PrettyLittleThing.us offers various shipping options, including standard and express delivery. Shipping costs and delivery times may vary depending on the customer's location and chosen shipping method. Free shipping is available for orders above a specified amount, which is an added benefit for customers seeking cost-saving options. In conclusion, PrettyLittleThing.us is a popular online fashion retailer that provides trendy and affordable fashion choices for women. While some customers may face challenges with product quality and customer service, the brand's frequent promotions, extensive product selection, and user-friendly website contribute to its overall appeal. By considering customer reviews and potential limitations, shoppers can make informed decisions to ensure a positive shopping experience.