Priceline Reviews

Voted Average (3/5)

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158 Reviews

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Transparent Trust: A Customer’s Journey with priceline.com’s Cancelation Policies

As a seasoned traveler, I value transparency and honesty when it comes to booking accommodations. When I came across priceline.com, I was initially impressed by their wide selection and competitive prices. However, my experience with their cancelation policy left me feeling blindsided. Upon booking a stay, I meticulously reviewed the cancelation policy, or so I thought. The website indicated that it aligned with the hotel's policy, assuring me of a 100% refund if needed. Yet, when an unforeseen circumstance led me to cancel my reservation, I discovered the harsh reality – priceline.com had different rules, and my booking was non-refundable. This inconsistency left me frustrated and disheartened. I reached out to their customer service team, hoping for a resolution. Despite the initial hiccup, I must commend their responsive and empathetic approach. They took the time to understand my situation and went above and beyond to remedy the issue, eventually offering me a credit for future use. Through this experience, priceline.com showcased their commitment to customer satisfaction. While the initial confusion regarding their cancelation policy was disappointing, their dedication to resolving the matter speaks volumes about their integrity and customer-centric values. Moving forward, I would advise fellow travelers to double-check and seek clarification on cancelation policies before booking with priceline.com. Despite the initial setback, I appreciate the efforts made by their team to turn a negative experience into a positive one. Transparent communication and genuine care for their customers are what set priceline.com apart in the competitive online booking industry. Thank you for valuing customer feedback and prioritizing trust and transparency in your services.

Renne Goes Above and Beyond: A True Gem at priceline.com

I cannot stress enough how exceptional Renne's service has been. Her genuine care and dedication make her an absolute standout. Renne's kindness and willingness to assist are unmatched, making every interaction a delight. She not only addresses concerns promptly but also ensures a seamless experience. Renne's patience and attentiveness create a comfortable and positive atmosphere, showcasing her professionalism. I am immensely grateful for her outstanding support and unequivocally recommend Renne for an unparalleled customer service experience.

Above and Beyond: A Seamless Travel Journey With Garfield at priceline.com

My experience with priceline.com was nothing short of exceptional, all thanks to the outstanding assistance provided by Garfield. From booking my international flight to addressing my numerous queries with patience and professionalism, Garfield truly went above and beyond to ensure a seamless travel experience for me. When a slight hiccup arose with one of my connecting flights, Garfield swiftly and efficiently resolved the issue, keeping me informed every step of the way and ensuring my comfort throughout. His remarkable customer service, attention to detail, and positive demeanor truly set him apart. Thank you, Garfield, for your remarkable service that turned a potential travel stress into a stress-free journey.

Discovering Authenticity: My Eye-Opening Experience with priceline.com’s “Express Deal”

Embarking on a travel journey filled with excitement and anticipation, I eagerly booked priceline.com's "express deal 33% off for random 3.5-star hotel" offer, hoping for a memorable stay. However, what I encountered upon arrival shattered my expectations. The reality of the situation revealed itself as a stark contrast to the promised luxury of a 3.5-star accommodation. Disappointment washed over me as I captured in photographs the dilapidated state of the hotel - from broken amenities to tattered furnishings. The experience felt more like a one-star ordeal, with each corner echoing neglect and disrepair. Feeling deceived and determined to address the issue, I reached out to priceline.com to express my concerns. Despite my best efforts and even a firm ultimatum to discontinue my patronage, their response left me feeling unheard and undervalued as a customer. This encounter not only left a bitter taste in my mouth but also served as a poignant reminder of the importance of transparency and integrity in the realm of online booking services. As a conscientious traveler, I now approach my ventures with a discerning eye, seeking authenticity and reliability in every booking. While my experience may not have lived up to expectations, it has undoubtedly enriched my perspective on the significance of genuine customer service and trustworthy promises in the realm of online travel platforms.

Priceline Companions Rip-off!

My evaluation for priceline.com Priceline Companions Rip-off! Priceline makes use of numerous companions to course of reserving below their umbrella. Whereas attempting to e-book a visit a popup got here up for a 5% low cost. I clicked on the hyperlink and booked the room. The hyperlink was a rip-off in that they confirmed one worth and after I put in my cc data and chosen e-book, the corporate (getaway.com) added roughly 350$ above what it stated I used to be paying. I bought no the place with getaway.com and was informed if I wished to cancel the fraudulent transaction that I’d must do it with Priceline. Priceline acknowledged this was a accomplice that carried out bookings for them however they might not reference the reserving # and ran me by way of the ringer for hours. I talked to a half dozen brokers and ultimately was informed I used to be being transferred to senior administration. They transferred me to an entry stage reserving.com agent. That was a shock as I believed these 2 corporations competed??? The agent at reserving.com defined that Priceline is reserving.coms mom firm. What I discovered is Priceline has a whole lot of junior companions that work below their umbrella (giving the looks of competitors) and a few of their companions are full frauds. Priceline admits that these corporations are partnered below them however to date has not taken any accountability for his or her fraud and at the least on the entry stage cant even entry the bookings. Watch out for Priceline as they've Fraudulent partnerships!!!

Unveiling the Truth Behind priceline.com: An Honest Review

Upon stumbling across priceline.com, I was immediately greeted with promises of great deals and convenience. Little did I know, the experience would leave me feeling utterly disappointed and scammed. This platform, cloaked in the guise of a helpful service, turned out to be a labyrinth of hidden charges and elusive customer support. Diving deeper into the booking process, I found myself entangled in a web of minuscule, yet crucial, details buried within the fine print. It became apparent that transparency was a foreign concept to this website. The more I unraveled, the more it seemed like a trap designed to part me from my hard-earned money. As issues emerged and assistance was sought, priceline.com's lack of customer service became glaringly evident. Refunds were nothing but a distant dream, and resolving any matter seemed as futile as shouting into the void. It became evident that once they had their hands on your money, you were simply a forgotten entity in their profit-driven scheme. It pains me to label a company as an "internet predator," but the tactics employed by priceline.com painted a bleak picture. My advice echoes that of many others: steer clear. Your pockets and peace of mind deserve better than the deceptive practices of this platform. Let my experience serve as a cautionary tale – STAY AWAY from priceline.com.

Beyond Disappointed: A Regretful Experience with Priceline

I recently had a deeply disappointing encounter with priceline.com that left me feeling stranded and frustrated. After booking a stay and seeing the charge reflected in my account, I expected a confirmation to solidify my plans. However, to my dismay, no confirmation appeared on the webpage or in my email inbox. Seeking clarity, I contacted the hotel only to discover they had no record of my reservation. Priceline's customer service also failed to locate any trace of my booking. Despite my efforts, the reservation remained elusive, and I found myself in a distressing situation. As I attempted to resolve this issue with Priceline, I encountered further obstacles. Not only did they fail to find the reservation, but they also refused to honor the original price I had booked at. To add insult to injury, the current rates were a staggering $100 more per night, making alternative options financially burdensome. In this moment of crisis, Priceline's lack of assistance, refusal to uphold the initial pricing, and failure to provide any form of compensation or support left me feeling abandoned and disheartened. Now, I am left without a room, facing exorbitant costs, and embroiled in a challenging dispute over a charge that should never have been in question. My experience with Priceline has been a painful lesson in customer service shortcomings and the repercussions of unreliable booking practices. This ordeal serves as a cautionary tale, highlighting the importance of choosing a trustworthy and dependable platform for travel arrangements.

Unmatched Loyalty and Disappointing Customer Service – My Priceline Experience

After over two decades of using Priceline as my go-to booking platform, I never thought I would find myself compelled to leave a negative review. Today marks that unfortunate day where a loyal customer feels compelled to share a disappointing experience. In a world brimming with hotel booking options, Priceline stood out to me for its ease of use and familiarity. However, a recent encounter left me feeling scammed and underserved. A mere $25 dispute unveiled a lack of interest in resolving the issue and a stark absence of satisfactory customer service. As someone who values customer care and resolution, I offered Priceline the chance to rectify the situation. Regrettably, this opportunity was met with indifference. It's not about the money but rather the principle of being treated fairly and honestly. Despite numerous positive past encounters, this instance of unsatisfactory service has cast a dark shadow over my perception of Priceline. As a customer who values loyalty and seeks seamless transactions, this experience has left me disheartened. Farewell to a platform once trusted and relied upon – your lack of concern for customer satisfaction has led me to bid adieu.

A MEMORABLE JOURNEY WITH PRICELINE: A LESSON LEARNT

Embarking on a dream vacation to Hawaii, I entrusted Priceline for my hotel booking in Honolulu. However, a miscommunication led to a booking mishap, as my reservation for a 2-bed room was mistakenly recorded as a 1-bed room. The check-in revealed this discrepancy, causing a moment of frustration. Despite my efforts to resolve the issue with Priceline's customer service, the lack of assistance and language barrier of the agent further added to the ordeal. This unexpected turn of events left a bitter taste, marking it as one of the most challenging encounters in my travel history. Through this experience, I learned the importance of double-checking reservations and the significance of clear communication. Although this journey was not devoid of setbacks, it taught me valuable lessons in travel planning and emphasized the essence of thorough research before entrusting booking platforms. In sharing this review, I hope to caution fellow travelers to exercise diligence in their travel arrangements and be mindful of potential pitfalls in the booking process.

Double Charged Taxes and Fees

My review for priceline.com During the booking process on Priceline.com, I was charged €68.75 for taxes and fees, as clearly stated in the description provided on their website. It was explicitly mentioned that this charge covered all applicable taxes, including sales tax, occupancy tax, and other similar taxes. Furthermore, it was stated that the charge included any government-imposed service fees or other fees required by law to be collected by the hotel. However, upon my arrival at the hotel, I was informed that I needed to pay an additional €60 for city tax. This came as a surprise to me, as I had already paid a substantial amount for taxes and fees during the booking process on Priceline.com. I have kindly requested a refund of the €60 I paid at the hotel, as it appears to be an unnecessary double charge for taxes and fees. They refused to issue me a refund and replied to me that I "might need to call the hotel directly to discuss the charges". According to the information provided on the Priceline invoice, Priceline is responsible for collecting and remitting all applicable taxes to the hotel. Keep in mind when you book with them that you may pay some taxes.

Guiding Light in My Travel Journey: A Tribute to Latisha’s Exceptional Support

Sharing my heartfelt gratitude for the exceptional assistance I received from Latisha at priceline.com. In the whirlwind of stress while searching for an affordable flight back home, Latisha emerged as a guiding light, illuminating my path towards budget-friendly and convenient travel options. During a time of considerable anxiety, Latisha's dedication and commitment shone brightly as she tirelessly worked to secure a deal that not only met but exceeded my expectations. Her unwavering support and unwavering effort to ensure my satisfaction truly made a lasting impact on my travel experience. Latisha's remarkable assistance not only resolved my immediate concerns but also reaffirmed my faith in outstanding customer service. Her personalized approach and genuine care for my needs transformed a daunting task into a seamless and enjoyable journey towards booking the perfect flight. I am immensely grateful for Latisha's invaluable support, and I wholeheartedly recommend priceline.com to all seeking a travel partner who goes above and beyond to make your travel dreams a reality. With Latisha's expertise and dedication, your travel experience is sure to be nothing short of extraordinary.

Marston: A Customer Service Superstar in Times of Need

When I encountered technical difficulties while trying to book my flight through Priceline, Marston came to my rescue like a true hero. His exceptional assistance over the phone not only resolved the issue swiftly but also left a lasting impression on me. Marston's patience and expertise shone through as he guided me through the booking process step by step. Despite the inconvenience caused by the app malfunction, his reassuring demeanor and thorough assistance turned the situation around completely. Thanks to Marston's outstanding customer service, what could have been a stressful experience turned out to be a smooth and pleasant transaction. Priceline should be commended for having such dedicated and competent individuals like Marston on their team. I am truly grateful for Marston's professionalism and willingness to go above and beyond to ensure customer satisfaction. His exceptional service has earned my trust and loyalty towards Priceline, making me a happy and satisfied customer.

A Testimonial of Disappointment Turned Resolve

I recently booked a prepaid car rental through Priceline with ACE car rentals, and my experience was far from what I expected. The promise of a shuttle from the airport for pick-up quickly turned into a two-hour wait, coupled with frustrating attempts to contact the local ACE car rentals office. Every call ended with a busy signal or a message urging to call back later. It became evident that ACE was not conveniently located within the airport premises like reputable rental companies. What aggravated the situation further was ACE's immediate charge on my credit card upon reservation, despite the abysmal service received. At this point, I find myself in the midst of a dispute with them. This ordeal has been disappointing, to say the least. My trust in the process has been shaken, and I feel compelled to share my experience to alert others seeking car rental services. While the initial anticipation of a seamless rental experience was met with sheer disappointment, I am determined to pursue a resolution to this setback. This narrative underscores the importance of transparency, accountability, and reliability in customer service. In times of adversity, it is our resilience that shapes our journey forward.

Marston helped me with an advanced…

My assessment for priceline.com Marston helped me with an advanced reserving after the web site stored telling me the flight was not accessible. Appreciated his assist.

Grant’s Exceptional Service Made Our Booking a Breeze!

When I reached out to priceline.com, I had the pleasure of being assisted by Grant, and I must say, he exceeded all expectations. Grant's professionalism and dedication were evident right from the start. His patience in explaining all the intricate details and his helpful demeanor made our booking experience seamless and stress-free. Grant's guidance through the various options available not only simplified our decision-making process but also ensured that we were well-informed every step of the way. His commitment to customer satisfaction truly shone through, leaving us feeling confident in our choices. I can confidently say that Grant's exceptional service played a crucial role in making our booking process a breeze. Thank you, Grant, for your outstanding support and for going above and beyond to assist us. Your dedication and expertise truly set priceline.com apart!