Introduction

Priceline.com is an online travel agency that enables customers to save money on flights, hotels, rental cars, vacation packages, and cruises. Priceline.com is a subsidiary of Booking Holdings, which also owns other travel companies like Booking.com, Kayak, and OpenTable. Priceline.com was founded in 1997 and is headquartered in Norwalk, Connecticut. The website operates in over 200 countries and has more than one million properties listed.

Pros and Cons

One of the significant advantages of Priceline.com is its ability to help customers save money on travel expenses. The website offers excellent deals on hotels, flights, and rental cars. Another benefit of Priceline.com is its user-friendly website design and mobile app. However, one significant disadvantage of Priceline.com is that it does not provide customer support via phone, only through email and chat. Additionally, the website's opaque pricing model may cause some confusion and uncertainty for customers.

User Experience

Overall, Priceline.com provides an excellent user experience for customers. The website's layout is easy to navigate, and the booking process is straightforward. There are several filters and sorting options available when searching for travel deals, making it easy for customers to find what they are looking for quickly. Priceline.com also has a mobile app that provides customers with the same booking functionality as the website.

Pricing and Value for Money

Priceline.com provides excellent value for money for customers looking to save on travel expenses. The website offers heavily discounted rates on flights, hotels, rental cars, and vacation packages. However, the opaque pricing model may not be suitable for customers who want to know the exact price of their travel arrangements before booking.

Alternatives

Some alternative online travel agencies to Priceline.com include Expedia, Orbitz, Travelocity, and Kayak. These websites offer similar services, but their pricing models, user interfaces, and customer support may differ.

Customer Service

Priceline.com's customer service is primarily operated through email and chat. While this may not be ideal for some customers, the email and chat support teams are responsive and helpful. Priceline.com also has a robust FAQ section that can provide customers with quick answers to common questions.

Product Quality and Selection

Priceline.com has an extensive selection of travel products, including flights, hotels, rental cars, vacation packages, and cruises. The website also has many high-quality properties listed, making it easy for customers to find a suitable travel option that meets their needs.

Website Usability

The Priceline.com website is well-designed and easy to navigate. The booking process is straightforward, with clear instructions at each step. The website is also mobile-optimized, allowing customers to book their travel on the go.

Returns and Exchanges

Priceline.com's returns and exchanges policy may vary depending on the travel product being purchased. Generally, hotel and car rental bookings can be canceled up to 24 hours before the reservation date, while flights and vacation packages have more restrictive cancellation policies.

Promotions and Discounts

Priceline.com offers many promotions and discounts throughout the year, including flash sales, coupon codes, and exclusive deals for members of their loyalty program.

Reputation

Overall, Priceline.com has a solid reputation within the travel industry. The website's opaque pricing model may cause some confusion for customers, but its commitment to offering excellent deals and customer service has helped establish its reputation.

Payment Options

Priceline.com accepts several payment options, including credit cards, debit cards, PayPal, and gift cards.

Loyalty Programs

Priceline.com's loyalty program, Priceline Rewards, offers members points for every travel booking made through the website. Members can redeem these points for discounts on future travel bookings.

Customer Reviews

Customer reviews for Priceline.com are generally positive, with many customers praising the website for its excellent deals and user-friendly interface. However, some customers have criticized the opaque pricing model and lack of customer support via phone.

Community Involvement

Priceline.com does not appear to have a significant focus on community involvement or charitable initiatives.

Shipping and Costs

As an online travel agency, Priceline.com does not have any shipping costs. The website's pricing model may include additional fees or taxes, which can vary depending on the type of travel product being purchased.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...

Priceline Recent User Reviews

User Rating

5 stars

218

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Reviewer Name: Michelle

Review Submission Date: 10-04-2019

Review Title: Cleo was a great help with booking
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Review Description: Cleo was a great help with booking

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Reviewer Name: Earle Myers

Review Submission Date: 10-04-2019

Review Title: I gotta recommend Noah!
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Review Description: Noah was very helpful in finding the best deal possible and then surprised me with a change in the tickets that saved me close to $200! Great job and great service!

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Reviewer Name: Maurice

Review Submission Date: 10-04-2019

Review Title: Above exceptional with client expectations.
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Review Description: Felicity was the best agent to take care of me and my family. I will highly recommend to anyone seeking flights for a good deal. She went above and beyond past her shift to exceed my expectation which was far more than needed. Please promote this employee for extended job offers as she has a lot of talent and desire for growth. Best Regards, Maurice MPAcc

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Reviewer Name: David Torkornoo

Review Submission Date: 10-04-2019

Review Title: Ian has been of a great help,he knows…
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Review Description: Ian has been of a great help,he knows his job really well and go out of his way to assist customers, he is very polite,

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Reviewer Name: Marsha

Review Submission Date: 10-04-2019

Review Title: I had a fantastic experience with Wiz
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Review Description: I had a fantastic experience with Wiz, he made sure to assist me to find the best flight to Dubai to celebrate New Years Eve 2021!!! Honestly Wiz is the best customer service agent I have ever came across!!!

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Reviewer Name: Christy Olson

Review Submission Date: 10-04-2019

Review Title: I selected a hotel based upon the 7+…
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Review Description: I selected a hotel based upon the 7+ rating review priceline had for them. Only to learn later that the positive reviews were 3-4 years old and the hotel is now one of the worst many have ever experienced. Almost all ratings since 2020 are 1s due to rooms not being cleaned (yes, dirty sheets from previous guests, dirty toilets, etc). I slept on a dismantled futon in my car in 30 degree weather over staying at the hotel that priceline advertised as being one of its best... and still paid $85.

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Reviewer Name: Haluqo Fashion

Review Submission Date: 10-04-2019

Review Title: Nice assist and helpful
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Review Description: Nice assist and helpful. Noah was a wonderful guy. And I thank him a lot

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Reviewer Name: Charlotte Gayle

Review Submission Date: 10-04-2019

Review Title: Exceptional Customer Support
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Review Description: During my booking process with Priceline, Harley, my customer service representative, provided outstanding assistance. She patiently remained on the call with me as I completed the required forms for my flight. Additionally, she went the extra mile by following up with me afterwards to ensure everything went smoothly. Harley's effort made booking with Priceline a delightful experience.

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Reviewer Name: taju omar

Review Submission Date: 10-04-2019

Review Title: He is very helpful person with good…
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Review Description: He is very helpful person with good customer service skill

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Reviewer Name: trajan trajanovski

Review Submission Date: 10-04-2019

Review Title: Sheldon is the perfect agent to deal…
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Review Description: Sheldon is the perfect agent to deal with bearing clients very knowledgeable courteous it’s a very found gem Recommandations and informations were to the letter You have the biggest thanks ever fro my husband (the traveler ) the airline you recommended was exactly that .. he will from now on only use this airline best services on boards best real meals and worried of your well being... and on time all the way...!! Thank you so much Sheldon... take good care... and never stop being you