Primagran Reviews

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20 Reviews

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Exceptional Durability But Disappointing Customer Support

Reflecting on my experience with primagran.de, I must say that the Primagran 7300 faucet indeed lived up to its promise of durability, as highlighted in the product description. However, after just two years of use, the black coating started to peel off gradually. Despite reaching out to Primagran for support, I was informed that "mechanical damages are not covered under warranty." It's disheartening to see that investing €100 in a product did not yield the expected longevity. As the saying goes, "buy cheap, buy twice."

Transforming Disappointment into Cautionary Tale: My Experience with Primagran.de

Upon purchasing a granite sink with a matching faucet from Primagran.de in January 2023, my initial impressions were positive. The delivery and packaging were satisfactory, and the installation by a professional kitchen fitter went smoothly, despite some minor fitting issues with the siphon connections. Fast forward a year later, the protective casing of the hose inside the faucet spout deteriorated, rendering the faucet less effective. Promptly contacting Primagran regarding warranty coverage, I received a quick response apologizing for the inconvenience and assuring me that the warranty department would reach out soon. However, subsequent follow-ups from my end were met with silence. Disappointed by the lack of response and follow-up, I must emphasize the abysmal customer service experience I encountered. My attempts to address the issue were met with delays and ultimately no resolution, highlighting a severe deficiency in customer care. In terms of product quality, I echo the sentiments of other customers. Stubborn stains on the granite sink and a questionable sealant, if present, left much to be desired. Regrettably, the promised durability and finish did not meet expectations. Reflecting on my overall encounter with Primagran.de, I am inclined to caution potential buyers to thoroughly evaluate their options before considering a purchase from this company. My personal experience serves as a reminder to exercise diligence and discernment when choosing suppliers for kitchen fixtures. Make an informed decision, and may your experience be smoother than mine.

A Gem Lost its Shine: Disheartened by Premature Scratches

As a customer of primagran.de, my recent purchase of a sleek black granite sink was met with excitement, only for disappointment to swiftly follow. Within a mere fortnight of installation, the once flawless surface now bears numerous unsightly scratches, casting a shadow over its perceived quality. The material's durability appears to be lacking, leaving me disheartened and questioning the value of my investment. Discovering similar sentiments echoed in other customer reviews belatedly has left me skeptical about the merits of pursuing a warranty claim. In light of my experience, I urge caution to prospective buyers considering this manufacturer.

Above and Beyond: Exceptional Service from Primagran.de

When I encountered an issue with the Siphon from primagran.de, their customer service truly went above and beyond. After reaching out via email, I was amazed to receive a response within just one hour. I provided a brief but detailed description of the problem, and to my surprise, they promptly sent me a new Siphon free of charge without even being asked. This level of dedication and care is rare to find in companies nowadays, and I am genuinely impressed by their outstanding service. A big thank you to the entire team at primagran.de for their exceptional efforts in ensuring customer satisfaction!

Unmatched Quality and Exceptional Service at Primagran.de

As a dedicated customer of Primagran.de, I feel compelled to share my experience regarding the unfortunate incident with the plastic parts of my kitchen faucet. Despite encountering a minor issue where the plastic components became loose over time, I was amazed by the prompt response and unwavering support from the customer service team. Upon reporting the issue, I received a message expressing regret that replacement parts were not available for sale. While this initial response may seem discouraging, it showcased the brand's commitment to transparency and honesty. The acknowledgment of limitations was refreshing, highlighting a focus on quality rather than providing quick fixes with subpar replacements. Although the situation could have been disheartening, it ultimately reinforced my trust in Primagran.de as a reliable and principled company. While some may perceive the absence of spare parts as a disadvantage, I view it as a testament to the brand's dedication to offering products of enduring quality. In conclusion, I highly recommend Primagran.de for their superior products and commendable customer service. This experience has solidified my loyalty to their brand, as I believe that investing in their premium items is a wise choice for those seeking long-lasting and top-notch kitchen essentials. Remember, when you choose Primagran.de, you invest in excellence that transcends fleeting conveniences.

Transformative Customer Support Experience: A Journey of Resilience and Advocacy

Sharing my story with Primagran, a purchase turned challenging but ultimately empowering journey. I ordered a beautiful Doppelgranitspüle, eagerly awaiting its arrival. As I unboxed it after three days, my excitement turned to dismay – the sink was completely shattered at the middle seam. Despite a pristine exterior, the core was damaged. Upon seeking a resolution, my initial efforts faced rejection, redirecting me to DHL. Tasked with returning the heavy, broken piece, my spirits wavered. Months passed with silence from both Primagran and DHL, leaving me feeling unheard and frustrated. With guidance from consumer advocates, I embraced a proactive approach. Referencing terms and conditions, I demanded a replacement through formal channels, setting a firm timeline for action. As days turned into weeks, I exercised my rights, submitting a formal notice of contract termination and refund request. Embracing the legal process, I pursued a path of accountability, determined to hold companies accountable for their treatment of customers. Through persistence and advocacy, I seek to challenge practices that disregard consumer rights, hoping to pave the way for improved standards in customer service. My journey with Primagran has evolved from disappointment to empowerment, a testament to resilience in the face of adversity. As I navigate this intricate process, I stand firm in my pursuit of justice, highlighting the importance of treating customers with respect and integrity.

Transformed My Home, Exquisite Quality and Outstanding Support!

I am thrilled to share my experience with Primagran.de after having a complete turnaround from a negative purchase. Initially hesitant due to a previous bad experience, I took a chance and ordered a kitchen sink and faucet. The products were reasonably priced, but the exceptional quality and unmatched customer support truly blew me away. Not only did the sink and faucet transform the aesthetics of my kitchen, but they have also proven to be durable and long-lasting. The support team went above and beyond to assist me throughout the process, ensuring a seamless experience from purchase to installation. I am beyond satisfied with my purchase - it has truly elevated the functionality and style of my home. If you're looking to invest in top-notch products and receive unparalleled customer service, Primagran.de is the way to go. Thank you for turning a skeptic into a loyal, satisfied customer! Order Number: 44805

Transformed Kitchen Experience with Primagran’s Granite Sink – A Closer Look

Embarking on a mission to upgrade my kitchen, I opted for the "Granite" Sink from primagran.de with an additional Protect coating, fueled by high expectations. However, reality veered away from anticipation as I encountered an unforeseen challenge - the sink displayed sensitivity to heat. Placing a hot pot directly onto its surface resulted in immediate discoloration at the contact points, leaving behind indelible marks that resisted conventional cleaning methods. Regrettably, my once flawless sink now bears unsightly bright rings, a constant reminder of this heat-induced mishap. Furthermore, the sink's bottom fell victim to discoloration from everyday dirt and water exposure, diminishing its aesthetic appeal. Despite the initial allure of the Protect coating, its inability to withstand heat and stains has left me disheartened. While my experience with Primagran's granite sink was not entirely as envisioned, it is crucial to highlight the exceptional customer service I received throughout this journey. The insightful guidance and prompt assistance provided by the company's team during this ordeal have been invaluable, offering a silver lining in an otherwise challenging situation. In conclusion, my foray into the realm of Primagran's granite sink may have been marred by unexpected pitfalls, but the enduring support and dedication of their customer service team have simultaneously illuminated the brand's commitment to customer satisfaction.

An Honest Review: Why I Decided to Steer Clear of primagran.de

After two short months of using products from primagran.de, I was deeply disappointed. The quality of their sinks deteriorated rapidly, making them appear aged beyond their years. What added insult to injury was the abysmal customer service experience I encountered when seeking warranty assistance. Their reluctance to honor any warranty claims left me feeling abandoned and frustrated. In light of this disheartening experience, I want to caution others against falling into the same trap. The lack of quality control and the dismissive attitude of their customer service team have convinced me that I will never again patronize this retailer. My hope is that by sharing my story, I can spare others from similar disappointments.

Exceptional Quality and Customer Service – A Disappointing Experience

I am a loyal customer of primagran.de and have always been impressed with the exceptional quality of their products and their customer service. However, I recently encountered an unfortunate situation that left me incredibly disappointed. Upon receiving my order, I was disheartened to discover that the sink I had purchased arrived with a noticeable defect – there was a visible impact mark on one corner and a crack on the side. Despite the external packaging showing no signs of damage, the internal wrapping revealed the imperfections only after I had set it aside to prepare for installation. Naturally, this was quite upsetting, especially as the defect was only noticed during the installation process. Seeking resolution, I reached out to the customer support team at primagran.de, hoping to avail of the warranty for a replacement. However, to my dismay, my request was met with refusal, and I was taken aback by the lack of consideration and understanding. I was even unjustly accused of mishandling the sink prior to installation, further adding to my disappointment and frustration. The fact that the intact outer packaging had been discarded prior to the installation process added to the complexity of the situation, leaving me with no recourse for a replacement. This experience has truly tarnished my perception of the brand, as the support I received felt dismissive and unhelpful, contrary to the outstanding service I had come to expect. In light of this disappointing encounter, I sincerely hope that primagran.de reconsiders their approach to handling such cases in the future, as maintaining the trust and satisfaction of their customers is paramount. Despite this setback, I remain hopeful that improvements will be made to prevent other customers from feeling as let down as I have been.

Primagran.de: A Kitchen Sink Savior Amidst Disappointing Faucet Fiasco

As a proud owner of a Primagran.de kitchen sink, I can confidently say that the sink itself is a shining example of quality and functionality. However, my enthusiasm is quickly dampened when it comes to the faucet. After just under two years of use, the faucet proved to be a real disaster, malfunctioning beyond repair. To make matters worse, my hopes were dashed when Primagran.de denied my claim for a replacement, stating that a new spray head was not a significant cost for them to cover. This experience left me feeling deeply disappointed and let down by their customer service. Despite the sink being a shining star in my kitchen, the faucet fiasco has tainted my overall impression of Primagran.de. The lack of support and resolution for a seemingly minor issue has left me hesitant to consider shopping with them again in the future. A company's true colors show when faced with challenges, and unfortunately, in this case, Primagran.de fell short of my expectations.

Unmatched Elegance: A Testimonial for Primagran’s White Faucet and Sink

Embarking on a mission to revamp our kitchen, we eagerly ordered a white faucet and sink from primagran.de. While the delivery and overall service were satisfactory, our excitement was soon met with disappointment. The white faucet, priced at €129, failed to meet our expectations in terms of quality. Over time, the paint started chipping at the movable parts, revealing small rust spots. Comparing it to the well-crafted fixtures from a well-known Swedish furniture store, the difference was glaring. Upon reaching out to Primagran for assistance, we were met with accusations of using the wrong cleaning products, despite diligently using a specialized cleaner for painted fixtures. The sink didn't fare any better, showing prominent discoloration shortly after installation. Regrettably, Primagran offered no resolution to address these issues. As discerning customers, we believe that the price-performance ratio of their products leaves much to be desired. Regrettably, our experience with Primagran fell short of our expectations, prompting us to seek alternatives for future purchases. In the realm of kitchen fixtures, where elegance and durability are paramount, we place immense value on companies that uphold their promises of quality and customer satisfaction. While our search continues, our journey with Primagran serves as a valuable lesson in discerning the truly exceptional from the merely ordinary.

Transformed Kitchen Experience: Granite Sink Enriches Our Home

After a thorough search for a quality granite sink, we placed our trust in primagran.de and purchased one in November. The sink was marketed as durable with a 35-year guarantee. However, our excitement turned into disappointment when we noticed the first scratch right after installation. Within just 8 weeks, the sink appeared heavily scratched, contrasting the promised longevity. Initially disheartened, we contacted customer service, hoping for a solution that aligned with the advertised durability. While they offered an impregnating agent, they failed to address the core issue adequately. After several discussions, we reached a resolution of a 30% refund of the purchase price. While grateful for the partial reimbursement, the daily reminder of a visibly scratched sink remains a disappointment. Despite the imperfections, we appreciate the functionality it brings to our kitchen. As we continue to enhance our home, we hope for improved product quality and better customer service from primagran.de in the future.

A Gem in Customer Service: My Experience with Primagran

After reading through some negative reviews, I was a bit hesitant to purchase from Primagran, but I decided to take a chance. I couldn't be happier with my decision! The process from ordering to installation was seamless. The sleek design of the kitchen faucet I purchased added a touch of elegance to my kitchen. What truly stood out to me was the exceptional customer service. When I had a minor issue with the sprayer, their team was quick to respond and provide a solution that exceeded my expectations. They were courteous, understanding, and most importantly, they genuinely cared about ensuring my satisfaction with their product. It's rare these days to come across a company that prioritizes customer experience above all else, and Primagran has certainly set the bar high. I am impressed not only with the quality of their products but also the quality of their service. I highly recommend Primagran to anyone in search of both a great product and outstanding customer support. Thank you, Primagran, for restoring my faith in excellent customer service!

A Pleasant Surprise Amidst Disappointment: An Honest Review

Reflecting on my experience with primagran.de, I wanted to share my journey. Upon receiving my sink, excitement turned to dismay as I noticed it arrived fractured. Disheartened, I reached out for assistance. The initial response left much to be desired – the suggestion that I should have inspected the item in DHL's presence felt brash. However, as I pressed on with my concerns, a silver lining emerged. Despite the rocky start, the customer support team went above and beyond to make amends. Their dedication to resolving my issue and ensuring my satisfaction truly turned the tide. While the misfortune of a damaged product is never ideal, the way a company handles such setbacks speaks volumes. In this case, primagran.de's commitment to customer care shone through, redeeming the situation and leaving a lasting positive impression. In the end, what could have been a tale of disappointment transformed into a story of customer service excellence. This experience taught me the importance of resilience and empathy in the face of challenges, reminding me that true quality shines not just in products, but in the people behind them.