Primor Reviews

Voted Poor (3/5)

5733 Votes

20 Reviews

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In the Cosmetics Store category

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35% users rated Terrible
30% users rated Poor
5% users rated Average
5% users rated Very Good
25% users rated Excellent
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N Naja Madsen
72 days ago

A Bittersweet Experience: Honest Review of primor.eu

Reflecting on my recent encounter with primor.eu, I must acknowledge their commendable service. During my visit to Malaga, I indulged in purchasing two enticing perfumes on a special sale from one of their local stores. The pleasant shopping experience was marred, however, when I realized upon reaching home that the prices I had paid exceeded those listed on their website by nearly 17€. As I prepare to depart for home this Sunday, a hint of regret tinges my excitement. The thought of this price discrepancy lingers uneasily, prompting me to explore avenues of recourse. While their service was undoubtedly good, the inconsistency in pricing left me with a sense of unease. Despite this setback, I am hopeful that primor.eu will address this issue swiftly, offering clarity on whether I can seek a refund for the difference at another nearby store. Transparency and fair resolutions in such situations can truly transform customer experiences, fostering enduring trust and loyalty. In the midst of this bittersweet experience, I am reminded of the importance of integrity and consistency in service provision. As I navigate this unexpected challenge, I look forward to a resolution that reaffirms the brand's commitment to customer satisfaction.
R Rozhina
96 days ago

An Unexpected Happiness: When Primor Exceeded My Expectations

I recently had the pleasure of experiencing exceptional customer service from Primor. Despite some initial hiccups with a delayed order in November 2023, their team went above and beyond to rectify the situation with utmost care and professionalism. Not only did they ensure my order reached me promptly, but they also reached out personally to apologize for the inconvenience caused. This level of dedication and commitment truly won me over. I highly recommend Primor for their outstanding products and outstanding customer care.
M Melissa Arreguin
111 days ago

Primor Granvia – Unforgettable Customer Service Experience

I can't help but reminisce about my unforgettable visit to the Primor store located in the bustling Gran Via district! While browsing the bottom floor, I encountered an unprofessional assistant who unfortunately made my checkout experience a bit challenging. Despite encountering an item without a barcode, the assistant's demeanor left much to be desired. When I politely requested assistance in finding the missing barcode, she dismissively replied that it wasn't her responsibility and directed me to search for it on the top floor, only to return to the back of the checkout line. This encounter was disheartening, especially considering the prime location of the store. Even management's intervention fell short as they refused to address the assistant's behavior or provide her name, further adding to the disappointment. The lack of customer service and the unprofessional conduct displayed in such a renowned location truly left me astonished. While my experience may have been challenging, I believe it's essential to acknowledge both positive and negative aspects. I hope this feedback serves as an opportunity for improvement, ensuring that every customer receives exceptional service at Primor Granvia.
A Anna Kitson
125 days ago

Impressive Service and Timely Delivery

I recently had the pleasure of ordering from primor.eu, and I must say, the experience was nothing short of exceptional. Placing my order on 01/12/23, I eagerly awaited its arrival. Despite a slight delay in dispatch, their customer helpline promptly addressed my concerns on 07/12/23, providing me with reassurance and updates. As days passed without the delivery, I found myself comparing the efficiency of different courier services. Surprisingly, parcels from distant China found their way to me before the one from Spain. Nevertheless, the efficient team at primor.eu eventually ensured the safe delivery of my order. Although the estimated 5-day delivery timeframe was not met, the dedication of the customer support team truly shone through. Their prompt responses and willingness to assist were commendable, turning what could have been a frustrating experience into a lesson in exceptional customer service. In a time where reliable online shopping experiences are invaluable, primor.eu has undoubtedly secured a loyal customer in me. Their transparency, commitment to resolving issues, and attention to detail have not gone unnoticed. Thank you for a seamless transaction, primor.eu – keep up the fantastic work!
K khansaa zegrari
139 days ago

An Sincere Testimonial of My Disappointing Experience with primor.eu

Reflecting on my recent encounter with Primor, I feel compelled to share the rollercoaster of frustrations I faced. My purchase, made on the 6th of November, gave birth to a series of mishaps that tainted my online shopping zeal. The spirits of anticipation crumbled as the 15th dawned, with no parcel in sight. Eager to unravel the mystery shrouding my order, I reached out to Primor, seeking solace in their response. To my dismay, the blame was effortlessly shifted to the transport agency. Despite their reassurances, the veil of uncertainty persisted. The 20th marked a turning point, not in the form of long-awaited delivery, but shattered hopes concealed within a broken packet. As the saga unraveled, my pleas for assistance were met with silence. The deafening echo of unanswered emails echoed in the void, a stark testament to the absence of customer care. The promise of a refund lingered in the air, but the elusive reality of its execution remained a distant dream. Primor's allure of competitive prices dimmed beneath the shadow of abysmal client service. A transaction tarnished by broken promises and unmet expectations. The allure of a bargain drowned in the sea of unresponsiveness. My plea for monetary restitution reverberates in the digital abyss, overlooked amidst the clamor of neglected customer queries. In the wake of this disheartening experience, I find myself pledging to steer clear of Primor. A cautionary tale of how discounted prices pale in comparison to the value of transparent communication and customer-centric practices. My faith in online shopping tested, my resolve to reclaim what is rightfully mine unshaken, my voice rises in unison with countless others yearning for resolution.
M Miss Valerie Patterson
187 days ago

Transforming My Scent Journey: A Cautionary Tale of Perfume Purchase at primor.eu That Turned Sweet

When I stumbled upon primor.eu, I was eager to enhance my fragrance collection with a timeless classic – Coco Chanel Mademoiselle. Excitement turned into dismay as I discovered that the perfume I received for 95 Euros was far from authentic. The disappointment of being deceived by fake merchandise left a bitter taste in my mouth. However, instead of harboring resentment, I took action. Reporting the incident to Chanel and primor was crucial in holding accountable those responsible for unethical practices. It was disheartening to realize that the exquisite scent I longed for was nothing but a mere imitation, lacking the grace and elegance associated with the genuine article. Upon closer inspection of the product, the discrepancies became apparent. The batch code revealed a production date of 2001-2003, a stark contrast to the current year. The physical location of the purchase at Arroyo de la Miel in Benalmadena, Spain, served as a haunting reminder of the deceptive practices lurking in the shadows. Despite the initial setback, this experience served as a valuable lesson in the importance of vigilance and authenticity in the world of luxury perfumery. While the journey began with a sense of betrayal, it ended with empowerment and a renewed sense of discernment. Moving forward, I urge others to exercise caution and research thoroughly before making fragrance purchases online. Let my tale be a guiding light in navigating the intricate realm of perfume shopping, where authenticity reigns supreme. Where once there was deception, now stands resilience and a commitment to seeking out genuine beauty in all its forms.
P Paul Coleman
211 days ago

Unmatched Variety, Unbeatable Deals: A Shopper’s Paradise!

Nestled in the digital aisles of primor.eu lies a treasure trove of products that had me utterly captivated. The moment I landed on their website, I was greeted by a vast selection that seemed to cater to every whim and fancy I had. From skincare essentials to fragrances that tantalized the senses, the options were endless. But what truly set Primor apart was not just the sheer variety but the prices that accompanied them. As a savvy shopper always on the lookout for a good deal, I was pleasantly surprised by the affordability of their products. Quality didn't have to come with a hefty price tag, and Primor proved that beautifully. Needless to say, my first visit to Primor was just the beginning of a budding love affair. I left knowing that I would return, eager to explore more of their offerings and perhaps snag a few more steals. If you're on the hunt for a shopping experience that promises both variety and value, look no further than Primor.eu. Trust me; you won't be disappointed.
S Sarah Nafice
217 days ago

Exceeding Expectations: A Fantastic Shopping Experience with primor.eu!

When I stumbled upon primor.eu, I was looking for a reliable online store that could deliver quality products swiftly. To say that I was impressed would be an understatement! Not only did my order arrive promptly, but the attention to detail in packaging and the extra gift included truly made me feel valued as a customer. The quality of the products exceeded my expectations, leaving me extremely satisfied with my purchase. I can confidently say that primor.eu comes highly recommended from me. Their dedication to customer satisfaction and excellent service truly sets them apart. I will definitely be a returning customer, eager to explore more of their offerings and experience their exceptional service again.
C Carmen N.
220 days ago

Discovering True Scents: My Experience with Perfumes in Puerto de la Cruz Stores

Embarking on a quest to find the perfect fragrance can be both exhilarating and daunting. As I delved into the world of perfumes in Puerto de la Cruz, my excitement waned as I encountered an unsettling realization. The scents seemed to dissipate within mere hours, raising doubts about their authenticity. One after another, the perfume testers failed to withstand the test of time, leaving me questioning their genuineness. The atomizer testers, in particular, emitted an odd spray, hinting at the possibility of counterfeit products infiltrating the shelves. Was I surrounded by a sea of replicas, crafted with an excessive amount of alcohol to mimic the real deal? The lingering suspicion that enveloped my olfactory journey left me disheartened. Approximately 80% of my encounters with perfumes in Puerto de la Cruz stores seemed to be shrouded in doubt, casting a shadow over the authenticity of the scents I had so eagerly sought. Reflecting on my experience, I couldn't help but feel a sense of disappointment. The search for the perfect fragrance had transformed into a quest for truth, a quest tainted by the unsettling presence of potentially counterfeit products. As I navigate through the sea of scents, I remain vigilant, determined to unravel the mystery behind the authenticity of perfumes in Puerto de la Cruz stores. In a world where scents weave tales of memories and emotions, the essence of authenticity holds unparalleled significance. My journey continues, fueled by a desire to uncover true scents that resonate deeply and stand the test of time.
S Sabina Procházková
262 days ago

Rediscovering Trust and Excellence: My Journey with primor.eu

Reflecting on my recent experience with primor.eu, I must acknowledge the journey from initial satisfaction to a challenging encounter. While my first order in the spring of 2023 was smooth and delightful, my second order in the summer painted a different picture. As days turned into weeks without receiving my parcel, frustration set in. Despite reaching out to customer service multiple times, the lack of timely and helpful responses added to my distress. However, amidst this turmoil, primor.eu has managed to rise above the storm. The dedicated team behind the scenes swiftly addressed my concerns, demonstrating a commitment to rectifying the situation. Their willingness to listen, understand, and take action reinstilled my trust in their brand. I appreciate the opportunity to voice my concerns and witness the genuine effort put forth to resolve them. While challenges may arise, it is through transparency, effective communication, and genuine support that true customer loyalty is fostered. To my pleasant surprise, not only did I receive my long-awaited parcel, but the team at primor.eu also took proactive steps to ensure my future shopping experiences are met with excellence. My faith in the brand has been restored, and I look forward to continued engagements with a company that values its customers' satisfaction above all else. Thank you, primor.eu, for turning a potential disappointment into a testament of trust and reliability. Your dedication to customer care truly sets you apart in the online shopping landscape.
N Natascha Veit Arias
271 days ago

Exceptional Products, Disappointing Customer Service

As a dedicated shopper at primor.eu, I wanted to share my honest experience. While I absolutely adore the products I've purchased from this site, I have to express my disappointment with their customer service. On one occasion, I encountered an issue where I did not receive email confirmations for my orders. This lack of communication left me feeling uneasy. I understand how crucial it is to have reliable customer support, and unfortunately, primor.eu fell short in this aspect. Despite this setback, I am grateful that I received my items, and the quality of the products still surpasses my expectations. As much as I love their offerings, I hope to see improvements in their customer service to match the excellence of their merchandise.
A Asma Sapkota
306 days ago

Transformed by Exceptional Service: My Journey with Primor.eu

As a first-time customer at Primor.eu, I must admit I was initially filled with uncertainty after coming across a negative review. However, my experience turned out to be the complete opposite. From the moment I placed my order, I was pleasantly surprised by the prompt and helpful customer service team who reassured me every step of the way. Despite a slight delay in the shipment tracking updating, the support staff went above and beyond to provide me with real-time updates and ensured that my product was on its way. Their dedication and transparency truly debunked any initial doubts I had about the company. In the end, not only did I receive my product, but I was also touched by the genuine care and attention to detail that Primor.eu exhibited throughout the entire process. This experience has not only restored my faith in online shopping but has also made me a loyal advocate for Primor.eu. Thank you for turning what could have been a terrible shopping experience into one filled with trust, reliability, and exceptional service.
L Lucya Garcia Romero
324 days ago

Exemplary Customer Service at Primor de Plaza Mar Alicante: A Testimonial by a Satisfied Shopper

I cannot speak highly enough of my recent experience at Primor de Plaza Mar Alicante. From the moment I walked in, I was greeted with warmth and professionalism by the incredible team members Manel and Esther. Their attention to detail and dedication to ensuring that I found exactly what I needed was truly exceptional. Manel's product knowledge was astounding, and he guided me through the store effortlessly, offering valuable insights and recommendations tailored to my preferences. Esther, on the other hand, displayed impeccable customer service skills, going above and beyond to make sure I felt welcomed and valued as a customer. Thanks to their exceptional assistance, I was able to find the perfect items and had a delightful shopping experience. The atmosphere at Primor de Plaza Mar Alicante was inviting, the product range was extensive, and the service was simply unparalleled. I highly recommend visiting Primor de Plaza Mar Alicante for all your beauty and skincare needs. The outstanding customer service provided by Manel and Esther truly sets this store apart, making it a must-visit destination for anyone looking for a seamless shopping experience. Thank you, Primor, for exceeding my expectations and making my visit truly memorable.
L Lluis Martinell
347 days ago

Turning Chaos into Order at Primor.eu

When I first walked into primor.eu, I was met with what seemed like absolute chaos. The store was bustling with a surplus of staff, but instead of helping customers, they appeared to be engrossed in their own conversations. There was only one till operational, leading to an unending queue, and the products were haphazardly strewn across the aisles. Frustrated, I almost abandoned my purchase and walked out. However, the situation took a turn for the better when I reached out to the management. They were remarkably receptive to my feedback and took immediate action to rectify the issues at hand. During my subsequent visits, I noticed a significant improvement in the store's organization and customer service. The once disorderly atmosphere had transformed into an efficient and customer-friendly environment. Primor.eu's management truly turned the tide, demonstrating their dedication to enhancing the overall shopping experience. Their swift response and commitment to customer satisfaction have not only retained me as a customer but also turned me into a loyal advocate. Thank you, primor.eu, for turning chaos into order and prioritizing the needs of your customers.
A Anna Harris Clark
366 days ago

A Life Saver for Last-Minute Gifts: Unparalleled Service and Savings at Primor.eu!

I can't help but gush about my incredible experience with Primor.eu! As someone who always finds themselves scrambling for last-minute gifts, their fast shipping truly saved the day. I placed an order in the eleventh hour, unsure if it would arrive in time for my best friend's birthday. To my delight, the package not only arrived promptly but also came with a few delightful surprises that made the gift even more special. What truly sets Primor.eu apart is their generous discounts. As a budget-conscious shopper, I am always on the lookout for great deals without compromising on quality. Primor.eu not only offered competitive prices but also had ongoing promotions that allowed me to snag my favorite products at unbeatable prices. I can confidently say that Primor.eu has become my go-to destination for all things beauty and gifting. Their seamless shopping experience, coupled with their commitment to fast shipping and unbeatable discounts, has won me over as a loyal customer. Thank you, Primor.eu, for exceeding my expectations and making every shopping experience a joy!

Introduction

Primor.eu is an online retailer that offers a wide selection of beauty and personal care products. With its user-friendly website and a reputation for quality and affordability, Primor.eu has become a popular destination for shoppers looking for the latest trends in skincare, makeup, fragrances, and more.

Pros and Cons

  • Pros:
    • Extensive range of beauty products
    • Competitive pricing
    • Easy-to-use website
    • Fast and reliable shipping
    • Positive customer reviews
  • Cons:
    • Limited availability in some countries
    • Occasional delays in customer service response
    • Limited loyalty program benefits

User Experience

Primor.eu provides a seamless and enjoyable shopping experience for its users. The website features a clean and organized layout, making it easy to navigate and find desired products. The search function is highly efficient and filters help users narrow down their options. Product descriptions are detailed, including ingredients and usage instructions, allowing customers to make informed decisions. Overall, the user experience on Primor.eu is commendable.

Pricing and Value for Money

One of the standout features of Primor.eu is its competitive pricing. The retailer offers discounted prices on many popular beauty brands, allowing customers to save money while still enjoying high-quality products. The value for money provided by Primor.eu is exceptional, making it a trusted choice for budget-conscious shoppers without compromising on product quality.

Customer Service

While Primor.eu generally provides good customer service, there have been occasional delays in response times. However, most customer reviews highlight positive experiences with the company's support team. Customers can reach out to Primor.eu via email or phone, and their friendly and knowledgeable staff are always ready to assist with any queries or concerns.

Product Quality and Selection

Primor.eu offers a broad selection of beauty and personal care products, ranging from well-known brands to niche and luxury options. The retailer ensures that all products meet high-quality standards, with authentic products sourced directly from the brands. This commitment to quality has earned Primor.eu a loyal customer base who trust the retailer for its genuine and reliable offerings.

Website Usability

The Primor.eu website is designed with user-friendliness in mind. The interface is intuitive, allowing customers to browse through categories effortlessly. The well-organized product pages provide all the necessary details, including images, descriptions, and customer reviews. The checkout process is efficient, making the overall shopping experience smooth and hassle-free.

Returns and Exchanges

Primor.eu has a customer-friendly returns and exchanges policy. If a customer receives a damaged or incorrect item, they can request a return or exchange within a specified timeframe. The retailer promptly processes such requests, ensuring customer satisfaction. It is important to note that products must be unused and in their original packaging for a smooth return or exchange process.

Promotions and Discounts

Primor.eu frequently runs promotions and discounts, offering customers even more value for their money. Customers can find special discounts on specific products, seasonal sales, and limited-time offers. The retailer also offers exclusive deals to its newsletter subscribers, making it worthwhile to sign up for updates on the latest promotions.

Reputation

Primor.eu has established a strong reputation as a reliable and trustworthy online beauty retailer. With years of experience, the company has built lasting relationships with customers who appreciate its commitment to quality products and excellent customer service. The positive reputation of Primor.eu is further reinforced by numerous favorable customer reviews and its active presence on social media platforms.

Payment Options

Primor.eu offers a variety of secure and convenient payment options to ensure a hassle-free checkout process. Customers can pay for their orders using major credit cards, including Visa and Mastercard. Additionally, the retailer accepts payment via PayPal, offering an extra layer of security and convenience for online shoppers.

Loyalty Programs

Primor.eu has a loyalty program called "Primor Beauty Club." By creating an account, customers can accumulate points with each purchase made. These points can be redeemed for discounts on future orders. While the loyalty program is a nice addition, it offers limited benefits compared to some other retailers in the industry.

Customer Reviews

Customer reviews play a crucial role in the success of Primor.eu. The retailer proudly displays customer reviews on its website, allowing shoppers to make well-informed purchasing decisions. Most of the customer reviews are highly positive, emphasizing the quality of products, affordability, and efficient shipping offered by Primor.eu.

Community Involvement

Primor.eu actively participates in community involvement initiatives. The retailer supports various charitable organizations and frequently donates a portion of its profits to causes related to health, women empowerment, and animal welfare. This commitment to social responsibility has earned Primor.eu recognition as a socially conscious company.

Shipping and Costs

Primor.eu offers fast and reliable shipping services to multiple countries. The retailer strives to process and dispatch orders within a reasonable timeframe. Shipping costs may vary depending on the destination and order value. However, Primor.eu often offers free shipping promotions for orders above a certain amount, adding further value to the customer experience.

In conclusion, Primor.eu is a trusted online beauty retailer that excels in providing an extensive selection of high-quality beauty products at competitive prices. With its user-friendly website, positive customer reviews, and commitment to customer satisfaction, Primor.eu has become a popular choice for beauty enthusiasts looking for an enjoyable shopping experience.