Publicdesire Reviews

Voted Good (5/5)

6099 Votes

117 Reviews

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TrustScore 5 out of 5

In the Shoe Store category

 

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13% users rated Terrible
2% users rated Poor
0% users rated Average
5% users rated Very Good
80% users rated Excellent
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I Ian Mcneice
TrustScore 5 out of 5 49 days ago

Unmatched Quality and Service: A Customer’s Heavenly Experience with Public Desire

Public Desire has truly won my heart with their outstanding products and impeccable customer service. The shoes I purchased were not only stylish but also of top-notch quality, proving to be a great investment. What truly sets them apart is their lightning-fast delivery service, ensuring that I received my order promptly without any hassle - a rare find in online shopping! Furthermore, I am a fan of their sales which allow me to snag some amazing deals without compromising on style. I can confidently say that Public Desire is my go-to for trendy footwear that doesn't break the bank. Thank you for exceeding my expectations time and time again!
J Jasmin
TrustScore 5 out of 5 49 days ago

Exemplary Customer Service Experience at PublicDesire.com

Let me share my incredible experience with the outstanding customer service at publicdesire.com. Anna, a gem of a representative, went above and beyond to assist me promptly and courteously. She not only addressed my unique concerns with expertise but also did so with a personal touch that truly set this encounter apart. Her professionalism and genuine care shone through her emails, leaving me feeling valued and supported as a customer. Kudos to Anna and the team for exemplifying top-notch customer service! My heartfelt gratitude for a job exceptionally well done!
S Sal Salmeri
TrustScore 5 out of 5 50 days ago

An Early Arrival of Joy: A Testament to Excellent Service

As a devoted customer of publicdesire.com, I am delighted to share my recent experience with their impeccable delivery service. Contrary to the common complaint of delayed deliveries that many online shoppers face, I was pleasantly surprised by the punctuality displayed by Public Desire. The anticipated delivery date was met without a hitch, leaving me impressed and relieved. The joy that ensued upon the arrival of my wife's eagerly awaited shoes was palpable. Not only did the package contain the desired item, but it also held a promise of quality and reliability that has solidified our trust in this brand. The shoes themselves were met with great approval by my wife, who couldn't contain her excitement at the stylish addition to her collection. In a world where delayed deliveries have sadly become the norm, Public Desire stands out as a beacon of consistency and efficiency. Their commitment to customer satisfaction is truly admirable, and I am grateful for the seamless shopping experience they have provided us. Public Desire has not just delivered shoes; they have delivered happiness and peace of mind. Thank you for exceeding our expectations and spreading joy through your exceptional service.
B Betsy JB
TrustScore 5 out of 5 51 days ago

Exceptional Support System at Public Desire

When I found myself in a bit of a predicament with a missing package from Public Desire, I reached out to their customer service team for help. And let me tell you, I was blown away by the exceptional service I received from Marie, Amy, Anna, and Helena. These individuals went above and beyond to assist me in locating my package and resolving the issue promptly. The prompt and clear communication provided by the team members not only alleviated my concerns but also left me impressed with their dedication to ensuring customer satisfaction. Their professionalism and willingness to help truly made a difference in my overall shopping experience with Public Desire. I am grateful for the outstanding support system at Public Desire, and I can confidently say that their team sets a high standard for customer service in the online retail industry. Thank you, Marie, Amy, Anna, and Helena, for your outstanding assistance!
M Michelle
56 days ago

Unbeatable Quality and Style at Public Desire – A True Game-Changer!

I can't rave enough about the exceptional quality and style of shoes I found at Public Desire. Not only are the prices unbeatable, but the delivery process was seamless, making the entire shopping experience a true delight. My shoe collection has been completely transformed, thanks to Public Desire's trendy and comfortable footwear. This brand has definitely earned a loyal fan in me, and I couldn't be happier with my purchases. If you're looking for a game-changer in the world of footwear, look no further than Public Desire - they truly stand out from the crowd!
J Jacqueline
57 days ago

An Unforgettable Shopping Experience: Great Shoes and Speedy Refunds

Reflecting on my recent interaction with publicdesire.com, I can't help but appreciate the exceptional service I received. The shoes I ordered were undeniably stylish, but sadly, my wide feet didn't quite agree with the fit. Nonetheless, the disappointment was swiftly replaced by admiration for the seamless returns process. Within just two days, my return was processed, and I received a prompt refund—talk about efficiency! This hassle-free experience not only saved me time but also showcased the brand's commitment to customer satisfaction. Despite the initial setback, I left with a positive impression, impressed by their responsiveness and dedication to service excellence. As a result of this positive encounter, there's no doubt that I'll be returning to explore their collection again. Kudos to publicdesire.com for not only delivering great shoes promptly but also for their impeccable customer care, setting a gold standard for online shopping experiences.
A Amelia
59 days ago

Exceptional Customer Service Resolved My Refund Issue!

When I encountered a problem with a refund on publicdesire.com, Marie's exceptional customer service truly shone. Despite the initial hiccup, Marie's dedication and professionalism were outstanding. She diligently investigated the issue, keeping me informed every step of the way. Her proactive approach not only resolved the problem efficiently but also ensured a win-win outcome for both parties. I am truly impressed by Marie's commitment to customer satisfaction and would highly recommend publicdesire.com for their exceptional service and support.
M Mara Tosun
59 days ago

Above and Beyond: A Customer’s Gratitude

Diving into my experience with publicdesire.com, I encountered a slight hiccup when I received an item with a production flaw. However, the true highlight of my dealings with the brand was the exceptional customer service I received. Upon reaching out to the help center, I was met with a prompt and reassuring response from Marie. Expressing my concerns, I initially was offered a discount as a resolution. But given my circumstances – having used the item only once and invested a substantial amount in it – I wished for a replacement instead. Marie, with her unparalleled kindness and empathy, went the extra mile. Not only did she understand my predicament, but she also arranged for a brand new item to be sent to me, seamlessly replacing the flawed one. The care and attention to detail exhibited by Marie left me feeling truly appreciative and valued as a customer. It's encounters like this that truly differentiate a brand's commitment to customer satisfaction. Kudos to publicdesire.com and a special shoutout to Marie for her exceptional assistance – you indeed exceeded my expectations!
M Michelle Martinez
60 days ago

Turning a Shoe Mishap into a Stellar Experience!

From the moment my boots encountered a snag, I was overcome with worry. However, my experience with publicdesire.com transformed my concerns into sheer delight. The prompt and efficient response to my issue left me in awe. The reassurance I felt knowing that my concern was addressed with such care and efficiency was truly remarkable. I am beyond grateful for the exceptional customer service provided. Not only did they resolve my problem swiftly, but they also restored my faith in online shopping. The seamless and secure transaction process reassured me that I was in good hands. As a result, I am now a loyal customer, eager to explore more offerings from a company that values its customers so profoundly. Publicdesire.com has truly won me over with their outstanding service and top-notch products. Thank you for turning what could have been a disappointment into a remarkable customer experience!
V Victoria Butcher
64 days ago

Flawless First Experience with Public Desire

Embarking on my first venture with publicdesire.com was nothing short of amazing. Navigating through the website during the exhilarating January sales was a breeze, thanks to its user-friendly interface. The high-quality images and detailed descriptions of the products made the selection process a delight. Making a purchase was a seamless task, with a quick and efficient payment process that left me impressed. The prompt delivery of my order heightened my excitement further, and upon receiving it, I was delighted to find that each item was immaculately crafted and precisely as described. In the rare instance where one item didn't fit as expected, the returns process surprised me with its speed and hassle-free nature. Utilizing the in locker return option was a stroke of convenience that made the entire experience all the more seamless. Public Desire's partnership with Clearpay to process refunds swiftly showcased their dedication to customer satisfaction. The rapid email notification regarding the refund for the unfit item exemplified their commitment to transparency and efficiency. Despite the minor inconvenience of bearing a return fee after paying for delivery, the overall exceptional service and product quality overshadowed this small hiccup. Knowing that a single return fee covered multiple items provided clarity on the return process and assured me of the company's commitment to fair practices. Public Desire has undoubtedly won me over with their superior service, and I eagerly anticipate utilizing their services in the future. I wholeheartedly recommend their website to fellow shoppers looking for top-notch products and a seamless shopping experience.
I Inny
64 days ago

Unforgettable Elegance – A Public Desire Delight

From the moment I stumbled upon publicdesire.com, I sensed a promise of something special. As a first-time customer, I was apprehensive, yet that apprehension quickly transformed into sheer delight. The shoes I ordered were not just true to size; they were a mirror image of the online display - every intricate detail perfectly preserved. But what truly struck me was their unparalleled beauty and uniqueness. When I opened the box, I was greeted by a pair of shoes that exuded elegance from every angle. The craftsmanship and attention to detail were unmistakable, making me feel like I was holding a piece of art rather than just another pair of shoes. As I gently slipped them on, I knew instantly that these shoes would be the crowning glory of my birthday outfit. With every step I take in my Public Desire shoes, I am reminded of the magic that happens when quality meets creativity. Public Desire doesn't just sell shoes; they offer an experience - one that is bound to leave a lasting impression. Thank you, Public Desire, for making me feel truly special on my birthday.
M MS
64 days ago

From Doubt to Delight: Exceptional Quality Meets Timely Delivery

Allow me to share my remarkable experience with publicdesire.com. Initially, I was a bit skeptical after opting for Next Day Delivery, unsure if they could meet such a tight deadline. To my surprise and joy, they not only delivered on time but exceeded my expectations. The shoes I received were nothing short of stunning – reminiscent of this season's coveted Miu Miu burgundy shoes. Despite being high heels, they were unexpectedly comfortable, and I didn't experience any discomfort or pinching. This level of quality paired with their efficiency in delivery has undoubtedly won me over. I can confidently say that I would not hesitate to purchase from this company again. Thank you, publicdesire.com, for turning my doubts into delight!
C Consumer
68 days ago

Indulging in Luxury without the Guilt – My Magical Find at publicdesire.com!

Embarking on my quest for the perfect pair of boots, I stumbled upon Public Desire's virtual paradise. Eager to embrace style without a hefty price tag, I was pleasantly surprised by the sophisticated resemblance these boots bore to high-end designer pairs. The quality, the design, the fit – everything was simply impeccable! Public Desire not only met but exceeded my expectations, offering a luxurious experience without breaking the bank. The finesse with which these boots were crafted made me feel like I was walking the runway of a fashion show. It's sheer bliss to find such elegance at such an affordable price point. To express my overwhelming satisfaction, I wish I could give Public Desire not just five, but twenty stars. With each ⭐️, I am sending a burst of gratitude and admiration, symbolizing my appreciation for the unparalleled work and dedication of the team behind this magical brand. Thank you, Public Desire, for making luxury accessible and for sprinkling a touch of glamour into my wardrobe. With you, stepping out in style has never been more delightful. Here's to many more glamorous finds and to the fabulous work that you do! 🌟👢💖
G Gabriella Maj
69 days ago

Surpassed Expectations: Outstanding Quality at Unbeatable Prices!

When I stumbled upon publicdesire.com, I was initially drawn in by their competitive prices. Little did I know that I was about to embark on a shopping journey filled with surprises and satisfaction! Despite a minor hiccup with the order confirmation, their speedy customer service team promptly resolved any concerns I had. The momentary panic I experienced when I received only part of my order disappeared as their support clarified the situation swiftly and efficiently. Upon receiving my package, I was thrilled to discover that the quality of the items surpassed my expectations. Not only did everything fit perfectly, but the attention to detail and craftsmanship truly impressed me. Public Desire has not only won me over with their affordable prices but with their outstanding products and top-notch customer service. I can confidently say that they offer exceptional value for money, making them a go-to for anyone seeking both style and savings in their shopping experience!
T Tee c
70 days ago

Exceptional Customer Service by Neil at Public Desire

I recently purchased two stunning pairs of heeled boots from Public Desire, but to my disappointment, they were a size too small. Amidst the hustle and bustle of the holiday season, I realized that my refund hadn't come through. Feeling a bit uneasy, I reached out to their customer service team, and that's when Neil stepped in to save the day. Neil's response was not just quick; it was a game-changer. With promptness and efficiency, he delved into the matter and ensured that my refund was processed promptly. Within minutes of our interaction, I received an email confirming the issuance of my refund. Neil's exceptional customer service turned my initial disappointment into absolute delight. Thank you, Neil, for your stellar assistance and for going above and beyond to address my concerns. You truly shine as a star in the realm of customer service!

Introduction:

Publicdesire.com is a fashion-forward, trendy footwear brand that caters to women all around the globe. The UK-based brand started off as a small family-owned business before gaining popularity due to their unique designs and affordable pricing. Today, they have a massive presence online and offer a wide range of footwear and accessories.

Pros and Cons:

Pros:
  • Wide selection of trendy footwear and accessories
  • Affordable pricing
  • Free UK shipping on orders over ?50
  • Easy-to-use website with a user-friendly interface
Cons:
  • International shipping rates can be quite high
  • Sizes may vary between different styles and designs
  • Some designs may not be suitable for all occasions

User Experience:

The website is well-designed and straightforward to navigate. Publicdesire.com has a user-friendly interface that makes it easy for customers to search for their desired products. You can filter the products by category, size, and color. The website loads quickly, and the checkout process is easy and fast.

Pricing and Value for Money:

Publicdesire.com offers affordable pricing on all their products, which makes it a great value for money. The pricing ranges from as low as ?5 for accessories to ?50 for boots. They also offer seasonal sales, discounts, and special deals, making it easy for customers to save money.

Alternatives:

Some alternative brands to Publicdesire.com include:
  • Missguided
  • PrettyLittleThing
  • ASOS
  • Nasty Gal

Customer Service:

Publicdesire.com has excellent customer service. They have a dedicated customer service team available 24/7 to help customers with any questions or concerns. You can reach out to them through email, phone, or live chat. They also have a comprehensive FAQ section, which answers most of the common questions.

Product Quality and Selection:

Publicdesire.com offers a wide range of trendy footwear and accessories. They consistently offer unique designs and styles that cater to different fashion tastes. The quality of their products is generally good, but it may vary depending on the product's price and material.

Website Usability:

Publicdesire.com has a well-designed, responsive website that is easy to use. It is optimized for both desktop and mobile devices, providing users with a seamless experience. The website provides a smooth browsing experience, and the search function is easy to use.

Returns and Exchanges:

Publicdesire.com has an easy and straightforward return and exchange policy. You can return or exchange your purchase within 28 days of receiving it. The product must be in its original condition, and the customer is responsible for the return postage.

Promotions and Discounts:

Publicdesire.com offers promotions and discounts regularly. They have seasonal sales, student discounts, and exclusive email promotions. Keep an eye out for their promotions by subscribing to their email list and following them on their social media channels.

Reputation:

Publicdesire.com has a solid reputation as a leading trendy footwear brand. They have over 1 million social media followers and generally positive online reviews. Their customers praise them for their trendy designs, affordable pricing, and excellent customer service.

Payment Options:

Publicdesire.com accepts a range of payment options, including Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. They also offer Klarna payments, which is a flexible payment option that allows customers to spread the cost of their purchase.

Loyalty Programs:

Publicdesire.com offers a loyalty program called PD Pass. It is a yearly subscription that offers customers unlimited free standard UK shipping, exclusive discounts, birthday treats, and priority access to new collections. PD Pass costs ?9.99 per year and is great for customers who shop regularly.

Customer Reviews:

Publicdesire.com has generally positive customer reviews on various review sites, including Trustpilot and Sitejabber. Customers praise their affordable pricing, trendy designs, and fast shipping. However, some customers have had issues with sizing and quality consistency.

Community Involvement:

Publicdesire.com has a strong social media presence, actively engaging with their customers and followers. They also have a blog section on their website that features various posts, including fashion tips, interviews, and lifestyle content.

Shipping and Costs:

Publicdesire.com offers free standard UK shipping on orders over ?50. The shipping rates for international customers vary depending on the country and order value. They also offer express shipping options for a higher cost. The shipping time varies depending on the shipping method selected and the delivery location.