Users Voice for Publicdesire

28% users rated Terrible
1% users rated Poor
0% users rated Average
6% users rated Very Good
66% users rated Excellent
Pie Chart Review Representation for Publicdesire
Publicdesire Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.9 4 1 2.8 4.7 3.6
Nov 2022 3.4 4.2 5 2 3.8 4.4
Dec 2022 5 5 2.2 5 5 5
Jan 2023 3.2 5 5 5 4.2 4.1
Mar 2023 4 4.1 1.3 1.8 5 5
Line Chart for Rating of peer stores

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Detailed Publicdesire Review by

Introduction:

Publicdesire.com is a fashion-forward, trendy footwear brand that caters to women all around the globe. The UK-based brand started off as a small family-owned business before gaining popularity due to their unique designs and affordable pricing. Today, they have a massive presence online and offer a wide range of footwear and accessories.

Pros and Cons:

Pros:
  • Wide selection of trendy footwear and accessories
  • Affordable pricing
  • Free UK shipping on orders over £50
  • Easy-to-use website with a user-friendly interface
Cons:
  • International shipping rates can be quite high
  • Sizes may vary between different styles and designs
  • Some designs may not be suitable for all occasions

User Experience:

The website is well-designed and straightforward to navigate. Publicdesire.com has a user-friendly interface that makes it easy for customers to search for their desired products. You can filter the products by category, size, and color. The website loads quickly, and the checkout process is easy and fast.

Pricing and Value for Money:

Publicdesire.com offers affordable pricing on all their products, which makes it a great value for money. The pricing ranges from as low as £5 for accessories to £50 for boots. They also offer seasonal sales, discounts, and special deals, making it easy for customers to save money.

Alternatives:

Some alternative brands to Publicdesire.com include:
  • Missguided
  • PrettyLittleThing
  • ASOS
  • Nasty Gal

Customer Service:

Publicdesire.com has excellent customer service. They have a dedicated customer service team available 24/7 to help customers with any questions or concerns. You can reach out to them through email, phone, or live chat. They also have a comprehensive FAQ section, which answers most of the common questions.

Product Quality and Selection:

Publicdesire.com offers a wide range of trendy footwear and accessories. They consistently offer unique designs and styles that cater to different fashion tastes. The quality of their products is generally good, but it may vary depending on the product's price and material.

Website Usability:

Publicdesire.com has a well-designed, responsive website that is easy to use. It is optimized for both desktop and mobile devices, providing users with a seamless experience. The website provides a smooth browsing experience, and the search function is easy to use.

Returns and Exchanges:

Publicdesire.com has an easy and straightforward return and exchange policy. You can return or exchange your purchase within 28 days of receiving it. The product must be in its original condition, and the customer is responsible for the return postage.

Promotions and Discounts:

Publicdesire.com offers promotions and discounts regularly. They have seasonal sales, student discounts, and exclusive email promotions. Keep an eye out for their promotions by subscribing to their email list and following them on their social media channels.

Reputation:

Publicdesire.com has a solid reputation as a leading trendy footwear brand. They have over 1 million social media followers and generally positive online reviews. Their customers praise them for their trendy designs, affordable pricing, and excellent customer service.

Payment Options:

Publicdesire.com accepts a range of payment options, including Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. They also offer Klarna payments, which is a flexible payment option that allows customers to spread the cost of their purchase.

Loyalty Programs:

Publicdesire.com offers a loyalty program called PD Pass. It is a yearly subscription that offers customers unlimited free standard UK shipping, exclusive discounts, birthday treats, and priority access to new collections. PD Pass costs £9.99 per year and is great for customers who shop regularly.

Customer Reviews:

Publicdesire.com has generally positive customer reviews on various review sites, including Trustpilot and Sitejabber. Customers praise their affordable pricing, trendy designs, and fast shipping. However, some customers have had issues with sizing and quality consistency.

Community Involvement:

Publicdesire.com has a strong social media presence, actively engaging with their customers and followers. They also have a blog section on their website that features various posts, including fashion tips, interviews, and lifestyle content.

Shipping and Costs:

Publicdesire.com offers free standard UK shipping on orders over £50. The shipping rates for international customers vary depending on the country and order value. They also offer express shipping options for a higher cost. The shipping time varies depending on the shipping method selected and the delivery location.

Publicdesire Recent User Reviews

User Rating

5 stars

42

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Reviewer Name: Al

Review Submission Date: 2023-01-01

Review Title: All my shoes where wrong.
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Review Description: All my shoes where wrong.They where to big.And the straps on all of them where torn and broken.I'm extremely unhappy And now I have to spend more money to send faulty products back.And it won't even process my refund correctly.

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Reviewer Name: Gemma Westbrook

Review Submission Date: 2022-12-30

Review Title: Ordered boots with next day delivery on…
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Review Description: Ordered boots with next day delivery on the morning of the 27th of December I still have not received the order. Have emailed both public desire and the delivery service. Neither of which have replied. Terrible service.

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Reviewer Name: Chloe

Review Submission Date: 2022-12-29

Review Title: I placed an order on the 27th December…
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Review Description: I placed an order on the 27th December and paid for next day delivery. They should have arrived yesterday and still haven’t turned up today. When will my order be with me? Next day delivery shouldn’t be guaranteed if it can not be fulfilled!

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Reviewer Name: Eve

Review Submission Date: 2022-12-28

Review Title: Great communication and speedy…
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Review Description: Great communication and speedy response. Product arrived and was lovely.

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Reviewer Name: Daijhonia Allen

Review Submission Date: 2022-12-28

Review Title: I’m a 1st time customer and I will say…
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Review Description: I’m a 1st time customer and I will say that I won’t EVER order from them again. I placed my order b4 the promoted time inorder to receive them in time.. well I paid the faster shipping and all, yet they still have not been shipped out and everytime someone emails me they say I’ll receive the shipping details when shipped out but no1 knows when that’ll be.. I’m upset because I thought I’d receive them before the New Year because I placed them before Christmas. I won’t be purchasing again, and now I just want my money back.

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Reviewer Name: Paris Hogan

Review Submission Date: 2022-12-28

Review Title: My delivery was timely and the product…
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Review Description: My delivery was timely and the product is pristine. Very happy with my purchase

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Reviewer Name: Kaity J

Review Submission Date: 2022-12-27

Review Title: Finding what I wanted was easy and shoes arrived faster than expected
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Review Description: Finding what I wanted was easy. Shoes shipped very fast and I received my shoes sooner than expected

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Reviewer Name: Ciara

Review Submission Date: 2022-12-27

Review Title: Loved my boots!!!
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Review Description: Loved my boots! So happy I ordered the right size, I’m usually an 8 and had to order size 38/7 and they fit perfectly!!

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Reviewer Name: Mrs Wells

Review Submission Date: 2022-12-27

Review Title: Excellent service
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Review Description: Excellent service. Quality product great price. Going to order again in another colour.

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Reviewer Name: CC

Review Submission Date: 2022-12-26

Review Title: Great customer service
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Review Description: Unfortunately I got sent the wrong Color but customer service responded quickly to my email and sent me the correct color AND let me keep the wrong color. Everyone will make mistakes and they handled it quickly and well. I am still satisfied with my purchase. They are super cute and they fit perfectly!