Users Voice for Puma

46% users rated Terrible
4% users rated Poor
0% users rated Average
2% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Puma
Puma Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Puma Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 25 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 2.9 4.2 4.7 2.5 1 1
Nov 2022 1.3 3.9 3.8 3 1 1
Dec 2022 5 5 5 5 5 5
Jan 2023 1.8 3.1 4.2 5 1.5 1
Mar 2023 1 5 5 1.8 5 5
Line Chart for Rating of peer stores

puma.com

jomashop.com

everyplate.com

rakuten.com

paypal.com

gearbest.com

Detailed Puma Review by

Introduction

Puma.com is the official website for the renowned brand Puma, where customers can shop for a wide variety of athletic shoes, clothing, and accessories. The website is user-friendly, with clear navigation and a sleek design that reflects the brand's image.

Pros and Cons

Pros:
  • Wide range of products
  • Simple and easy-to-use website
  • Great customer service
  • Regular promotions and discounts
Cons:
  • Limited stock availability for some products
  • Higher prices than some competitors

User Experience

Puma.com offers a seamless user experience, with a clear and intuitive layout that allows customers to easily find what they are looking for. The website's search function is effective, and it is easy to filter and sort products by various criteria such as size, color, and price. The site also provides detailed product descriptions and high-quality images for all items.

Pricing and Value for Money

Puma is known for producing high-quality athletic products, and this is reflected in the prices on their website. While some customers may find the prices to be higher than some competitors, the brand's reputation for quality and innovation make the products a worthwhile investment.

Alternatives

For customers looking for athletic products at more affordable prices, alternatives include brands such as Nike, Adidas, and Under Armour.

Customer Service

Puma.com provides excellent customer service, with a responsive and helpful support team that can be contacted through email, phone, or live chat. The brand also offers a 60-day return policy for all products.

Product Quality and Selection

Puma offers a wide range of high-quality athletic products, from running shoes and training gear to soccer jerseys and golf attire. The brand is known for its innovative designs and commitment to sustainability, with some products made from recycled materials.

Website Usability

Puma.com is easy to use and navigate, with clear categories and filters that allow customers to quickly find what they are looking for. The website is also optimized for mobile browsing, ensuring that customers can shop comfortably on any device.

Returns and Exchanges

Puma offers a 60-day return policy for all products, allowing customers to exchange or return items if they are not satisfied. Returns are free if customers use the provided shipping label.

Promotions and Discounts

Puma regularly offers promotions and discounts on its website, with sales on select products and special offers for newsletter subscribers. The brand also offers discounts for students and military personnel.

Reputation

Puma is a well-respected brand in the athletic industry, known for its innovative designs and commitment to sustainability. The brand has a strong presence on social media and is recognized for its collaborations with athletes and influencers.

Payment Options

Puma.com accepts all major credit cards and PayPal, providing customers with a variety of payment options.

Loyalty Programs

Puma offers a loyalty program called PUMA Rewards, which allows customers to earn points for making purchases, reviewing products, and engaging with the brand on social media. Points can be redeemed for exclusive discounts and rewards.

Customer Reviews

Puma.com features customer reviews for most products, providing valuable insights into the quality and performance of each item. Reviews are moderated to ensure authenticity and accuracy.

Community Involvement

Puma is actively involved in community initiatives, including partnerships with charities and organizations that promote social and environmental justice. The brand is committed to sustainability, and many products are made from recycled materials.

Shipping and Costs

Puma offers standard and express shipping options, with delivery times ranging from 3-7 business days depending on the customer's location. Shipping costs vary depending on the size and weight of the order, and free shipping is available for orders over a certain threshold.

Puma Recent User Reviews

User Rating

5 stars

144

4 stars

14

1 stars

139

👤

Reviewer Name: matt

Review Submission Date: 2022-12-30

Review Title: Been on hold to Puma customer services…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Been on hold to Puma customer services for over 40 minutes...I'll probably hang up.....The returns facility on the website doesn't work....please sort it out !

👤

Reviewer Name: Ann

Review Submission Date: 2022-12-29

Review Title: Zero communication, 6 weeks still waiting
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Similar experience to others. I ordered late Nov in time for Christmas, got a bland message from Evri/Hermes on 6th Dec to say they hadn't got my parcel. Been trying since 13th Dec to get any response from PUMA by email or phone to get a refund. Really appalling.

👤

Reviewer Name: Joe Cullen

Review Submission Date: 2022-12-27

Review Title: Just awful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Just awful. Took far too long to dispatch an item which was then sent by the worst courier in the UK (Hermes/Evri).I sent an email on the 11th asking where my item was and received a reply over two weeks later.Thankfully I ordered well and n advance of Christmas so received the order in time to gift.

👤

Reviewer Name: Calum ness

Review Submission Date: 2022-12-26

Review Title: Worst company on earth
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible company ordered stuff for xmas and was told it would be delivered between 2-5 working days. On boxing day i got an email saying 'Glad you got your order' that im still waiting for. There delivery company Evri has had it for 13 days in the warehouse. Both companies are not worth half a star...

👤

Reviewer Name: Mr m

Review Submission Date: 2022-12-23

Review Title: Terrible service.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible service.No response to emails or calls.Parcel was meant to be delivered in plenty of time for xmas but has not arrived.Cant get hold of anyone and courier company say they havent even recieved it yet...Company is a joke

👤

Reviewer Name: D.Wright

Review Submission Date: 2022-12-23

Review Title: Appalling Service!!!......Puma Online…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Appalling Service!!!......Puma Online are not worth the 1 star!Returned items from two orders neither have been acknowledged as being received after 5 weeks. Puma are not answering emails or telephone calls!

👤

Reviewer Name: Palak

Review Submission Date: 2022-12-21

Review Title: The most stupid site
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The most stupid site . Never ever order from puma . They never give back ur refunds . The returned items get stolen by their workers and then they say that item didnt reach their warehouse . I will never order from puma again

👤

Reviewer Name: Teddy Gomes

Review Submission Date: 2022-12-19

Review Title: I visited Wembley store twice on…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I visited Wembley store twice on different occasions n I met the same girl named Mia who was so very much helpful who went all out to help to get the right size of shoes which fits my budget . Thanks Mia.

👤

Reviewer Name: Donna Marie Richards

Review Submission Date: 2022-12-16

Review Title: Where’s my money!!??
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Order arrived but the sizing was weird. I sent back 6 items. Puma refunded 1 item the day after receiving it. I sent back 6 items and 2 weeks and some emails later I’m still owed over £100 and I’m not sure I’ll get it. I’ve had to go through PayPal

👤

Reviewer Name: Nicola Mocková

Review Submission Date: 2022-12-14

Review Title: Got third of my order
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Disappointed just received parcel only got 3 items out of 9. Not happy especially if the items were presents.Update 16th Dec 2022Rest of the items arrived. Nobody has answered my emails before I got the shipment. And definitely would appreciate to have an information that the shipment has been in more than one parcel. Otherwise everything good.