Users Voice for Pupbox

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 19 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.1 2.7 1.3 5 1.7
Feb 2023 5 5 3 5 3.4 5
Mar 2023 5 5 5 5 3.1 5
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Detailed Pupbox Review by


PupBox is an online subscription service that offers monthly packages of customized and carefully curated dog products for new puppy owners. The company's mission is to provide its customers with high-quality items to help them raise happy and healthy puppies with ease.

Pros and Cons

  • Pros:
  1. PupBox offers personalized monthly packages, making it easy to find what your puppy needs.
  2. The company provides quality products from well-known brands at a reasonable price.
  3. PupBox offers free training guides, which can assist puppy owners in training their dogs.
  • Cons:
    1. The company only caters to puppies up to 12 months old and is not suitable for adult dogs.
    2. Customers may receive certain items that do not cater to their dog's specific breed or size.

    User Experience

    Overall, customers have praised PupBox for offering an exceptional user experience. The website is easy to navigate, and the step-by-step customization process is clear and user-friendly. Customers also appreciate the tracking updates and swift delivery.

    Pricing and Value for Money

    PupBox's pricing varies, depending on the subscribers' preferences and geographic location. Monthly subscriptions start from $29, with discounts available on three, six, and twelve-month prepaid plans. The value for money is excellent, as subscribers receive at least five quality items in every package, and the total cost is significantly less than buying the products individually.


    PupBox's main competitors include BarkBox, Super Chewer, and Chewy. BarkBox and Super Chewer are suitable for adult dogs, and Chewy offers a more extensive selection of dog products outside subscription packages. However, PupBox distinguishes itself from its competitors by offering a monthly package that is tailored to specific puppy stages.

    Customer Service

    PupBox's customer service is exceptional, with responsive and helpful representatives. The company provides prompt solutions to customer queries, and their online resources, including training guides and a customer support center, are comprehensive.

    Product Quality and Selection

    The product quality and selection at PupBox are excellent. It offers customers a wide variety of quality products from recognized dog brands such as Kong, Zukes, and Merrick. Customers report that the products are durable, healthy, and well-suited to a puppy's needs.

    Website Usability

    PupBox's website is user-friendly, with a straightforward layout that makes it easy to navigate. The website is responsive, with quick loading times and clear product descriptions, enabling customers to make informed purchasing decisions.

    Returns and Exchanges

    PupBox allows returns or exchanges within 30 days of purchase. Customers can return any unopened products for a full refund, and they will cover the return shipping costs.

    Promotions and Discounts

    PupBox offers various promotions and discounts throughout the year. First-time subscribers receive a 50% discount on their first box, with further discounts available on three, six, and twelve-month prepaid plans. Moreover, PupBox often collaborates with recognized dog brands to offer exclusive deals for subscribers.


    PupBox has built a reliable reputation for providing personalized and high-quality puppy products. The company has garnered positive reviews on various review sites, social media platforms, and other online forums.

    Payment Options

    PupBox accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, customers can choose to pay through PayPal or Amazon Pay.

    Loyalty Programs

    PupBox offers a loyalty program that allows subscribers to accumulate points for every purchase they make. The points can be redeemed for discounts on future purchases, subscribers can achieve higher tiers by accumulating more points, unlocking even more discounts and exclusive perks.

    Customer Reviews

    Overall, customers are satisfied with PupBox's service and products, indicating that the dog treats and toys are safe, healthy, and thoroughly enjoyable for their puppies. Many reviews mention that the products have helped with their pets' training and development to create an excellent bonding experience.

    Community Involvement

    PupBox often collaborates with charitable organizations that help support dogs in need, contributing to local shelters, and supporting other dog welfare organizations.

    Shipping and Costs

    PupBox ships to all states in the United States, with shipping rates included in the subscription cost. Packages are delivered within 2-8 business days, depending on location, and tracking is available. Customers can also opt for express shipping for an additional fee.

    In conclusion, PupBox delivers excellent value for puppy owners by providing personalized packages that cater to their pets' needs at reasonable prices.

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