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Pura Vida Bracelets is a well-known accessory brand that was founded in 2010. The brand is known for its handmade bracelets that are carefully crafted by artisans in Costa Rica. In addition, the company also sells other types of jewelry, accessories, and clothing items. Pura Vida Bracelets operates through its website, puravidabracelets.com, which is an online store where customers can purchase different products.
Pros and Cons:
The main advantage of Pura Vida Bracelets is that the products are unique, fashionable, and made with high-quality materials. The company also supports a good cause, as a portion of each sale goes towards providing job opportunities for artisans in Costa Rica. However, some customers have reported issues with shipping and delivery times, as well as sizing inconsistencies with certain products.
User Experience:
Pura Vida Bracelets' website is easy to navigate, with clear categories and subcategories that make it easy to find specific products. The site also features user reviews for each product, which can provide helpful feedback for potential buyers. The checkout process is also straightforward, with various payment options available.
Pricing and Value for Money:
Pura Vida Bracelets' products are priced competitively, with most bracelets ranging from $5 to $15. Clothing and accessories are generally priced higher, but still reasonable. Overall, customers can expect good value for their money, since the products are well-made and unique.
Alternatives:
There are several alternative brands that offer handmade jewelry and accessories, such as Alex and Ani, Lokai, and Boho Betty. However, Pura Vida Bracelets stands out for its focus on supporting artisans in Costa Rica, as well as its unique product designs.
Customer Service:
Pura Vida Bracelets has a customer service team that is available via email or phone. However, some customers have reported difficulty in reaching the team or receiving prompt responses to inquiries.
Product Quality and Selection:
Pura Vida Bracelets' products are well-made and typically durable. The brand offers a wide selection of bracelets with different designs, colors, and materials. In addition, the company also sells other types of jewelry, accessories, and clothing items.
Website Usability:
Pura Vida Bracelets' website is easy to use and navigate. The site features clear categories and subcategories, making it easy to find specific products. Customers can also filter their search results based on factors such as price and color.
Returns and Exchanges:
Pura Vida Bracelets accepts returns and exchanges within 30 days of purchase, as long as the items are in new and unused condition. Customers are responsible for shipping costs for returns and exchanges.
Promotions and Discounts:
Pura Vida Bracelets offers various promotions and discounts throughout the year, such as holiday sales and seasonal discounts. Customers can also sign up for the brand's email list to receive exclusive offers and promotions.
Reputation:
Pura Vida Bracelets has a good reputation overall, with positive customer reviews and a strong social media presence. The brand is also known for its commitment to supporting artisans in Costa Rica.
Payment Options:
Pura Vida Bracelets accepts several payment options, including credit cards, PayPal, and Afterpay.
Loyalty Programs:
Pura Vida Bracelets offers a loyalty program called Pura Vida Club, which provides perks such as exclusive discounts, early access to new products, and free gifts with purchase.
Customer Reviews:
The brand has received generally positive reviews from customers, with many praising the quality and uniqueness of the products. However, some customers have reported issues with shipping and delivery times, as well as sizing inconsistencies with certain products.
Community Involvement:
Pura Vida Bracelets is involved in various charitable initiatives, including supporting animal rescue organizations and ocean conservation efforts.
Shipping and Costs:
Pura Vida Bracelets offers free shipping on orders over $40 within the United States. International shipping rates vary based on location. Standard shipping within the United States typically takes 5-7 business days. However, some customers have reported longer shipping times or delays.
Review Title: I had ordered a much of things for my…
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Review Description: I had ordered a much of things for my daughter for Christmas and one of the necklaces came broken. I contacted them on Christmas about it and heard back the next day. They sent out a replacement necklace that same day. Great experience! Great company with awesome customer service.
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Reviewer Name: Natalie Parker
Review Submission Date: 2023-01-01
Review Title: Shipping sucked for my earrings
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Review Description: Shipping sucked for my earrings. They arrived with the posts completely bent and when Pura vida resent them the second time they arrived bent. I asked them to send them in a box and they sent them in envelopes. Like how? Obviously they’ll arrive bent. Just no common sense.
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Reviewer Name: PKA
Review Submission Date: 2022-12-31
Review Title: The bracelets are great but the tracking isn’t reliable
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Review Description: The quality of each bracelet is amazing! I look forward to getting them every time. The packaging is also really thought through which adds to the overall experience of purchasing them. One issue that I continuously have is the reliability of tracking each purchase. The shipping service (Pitney Bowes) and Pura Vida tracking does not relay my package info correctly. My entire order still states that it is sitting in San Diego even though I have it on my doorstep. And when I redirect the page to USPS my package isn’t “active” in their system.
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Reviewer Name: Marcela Hort
Review Submission Date: 2022-12-31
Review Title: Pura vida bracelets came with great package
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Review Description: Pura vida bracelets came with great package which made me feel really good. It also came with freebies which I loved but I did not have any clue we’re they were because they didn’t let me know but the experience was a 10/10.
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Reviewer Name: Dhevany Gonzales
Review Submission Date: 2022-12-31
Review Title: I made a purchase with you and my order no arrived…
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Review Description: I made a purchase with you and my order never arrived and I have contacted you three times and only. They reply that they are sorry and that Oops is to blame because they are wrong saying that they have already delivered the order but they have not. I want my money and you do not return it to me.
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Reviewer Name: Bailee Bush
Review Submission Date: 2022-12-31
Review Title: Ring From Black Friday Sale
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Review Description: I placed an order on Black Friday and it’s now December 31st. My items did arrive on time, however the ring I ordered is already turning colors and it has turned my finger green. I got these items on sale but had I paid full price I would be a lot more upset. I was hoping these items would be a little higher quality.
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Reviewer Name: KLittlefield
Review Submission Date: 2022-12-31
Review Title: Bracelets broke after 5 days
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Review Description: I ordered a bracelet pack as a Black Friday deal to give to my daughter for Christmas—she loved them and they are so adorable. However, on just Friday, 12/30, as she was taking off one of the bracelets, the string broke and beads wend everywhere. It was disappointing that it didn’t hold up even a week.
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Reviewer Name: Michelle K
Review Submission Date: 2022-12-31
Review Title: Never again!
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Review Description: Far from great! First I ordered on black friday and my items were not shipping. I kept contacting them and kept being told to wait! Meanwhile my daughter got hers at the same address ordered st the same time. 3 weeks later they said they're lost and will reship. HA! Well most of my items are now out of stock. This company is NO GOOD as far as customer service. Then I received my items in a cardboard package that was drenched from rain. Braclets discolored and bleeding and I'm sure the necklace will be rusting.
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Reviewer Name: Patsy Ballard
Review Submission Date: 2022-12-31
Review Title: Looks shipping label was never…
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Review Description: Looks like a shipping label was never created on November 24, 2022. And was told through several emails there was no way to track purchases. The company did respond to emails, and did respond to my request for a refund, and money was refunded with 3 days, when they said it would be up to 5-7 days. Was upset because both rings were to be gifts for birthday and Christmas
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Reviewer Name: Julz
Review Submission Date: 2022-12-30
Review Title: These bracelets are amazing
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Review Description: These bracelets are amazing! They are well made and I love how money is given to organizations they support. The colors are vibrant and the little charms are beautiful. P u r a Vida is excellent company doing great work! I will definitely buy from them again