Puravidabracelets Reviews

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59 Reviews

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In the Jewelry Store category

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34% users rated Terrible
5% users rated Poor
8% users rated Average
5% users rated Very Good
47% users rated Excellent
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B Brenda
58 days ago

I had a stolen order

My assessment for puravidabracelets.com I had a stolen order, and I used to be given a retailer credit score. Once I went to make use of it, it says it’s not legitimate on sure gadgets. I e-mail them, it’s fastened. As I’m testing the code stops working AGAIN. I used to be annoyed at this level so a supervisor Geri e-mails me after which ghosts me after I inform them that the code doesn’t work. I emailed them once more and I’m hoping I get a response however not likely hopeful at this level. What a horrible expertise. I simply need to place the order! I’m prepared to spend the extra $10 minimal buy if no more because the credit score is a reduction code and never a present card. Please assist to offer a code that’s legitimate and works on my gadgets as I used to be beforehand informed I might have till the code stopped working.
S skyler miyahira
59 days ago

Exemplary Customer Care Beyond Expectations

Allow me to share my experience with puravidabracelets.com, where the customer service exceeded all my expectations! Recently, my beloved Harper Hoops broke, leaving me disappointed. However, the swift response and actions of their team left me speechless. Not only did they replace the item promptly, but the new one arrived in no time, restoring my faith in exceptional service. Kudos to the team for going above and beyond to ensure customer satisfaction!
N Nick Mabassa
66 days ago

My Dazzling Discovery at Pure Vida: A Stylish Revelation

Imagine stumbling upon a treasure trove of exquisitely crafted jewelry – that's exactly what happened when I explored puravidabracelets.com. My experience with Pure Vida left me in awe of their stunning designs and unparalleled quality. From delicate necklaces to elegant earrings, each piece exuded sophistication and charm. The attention to detail and choice of premium materials ensured not just beauty, but durability as well. If you're seeking jewelry that seamlessly blends style with resilience, look no further than Pure Vida. I wholeheartedly endorse their collection for anyone who craves timeless elegance and lasting allure. Immerse yourself in the allure of Pure Vida and let your style shine brighter than ever before.
L LG
69 days ago

A Personal Touch: Unmatched Service and Quality Bracelets

Allow me to share my delightful experience with puravidabracelets.com. From the moment I placed my order, I was impressed by the exceptional service they provided. The team at Pura Vida went above and beyond to ensure that my needs were met, making me feel valued as a customer. As for the bracelets, I must say that the quality exceeded my expectations. The intricate designs and craftsmanship spoke volumes about the care that goes into each piece. While the price point may lean towards the higher end, the reliability and durability of these bracelets make every penny worth it. After such a positive experience, I have no hesitation in stating that I would gladly purchase from Pura Vida again. Their commitment to quality and customer satisfaction has truly won me over. Thank you, Pura Vida, for your top-notch service and exquisite products - you have gained a loyal customer in me.
L L.R.
75 days ago

Exceeding Expectations: My Journey with Pura Vida Bracelets

Let me share my honest experience with Pura Vida Bracelets. Having placed an order before Christmas, I was eagerly anticipating a special gift. However, the initial excitement turned into concern when I didn't receive a confirmation email regarding my order and its shipment. After utilizing the Shop app, I finally confirmed that my order was en route, albeit with no further updates since 12/21/2023. As days turned into weeks, and with the date now reading 01/17/2024, my patience wore thin as I waited for any response from the company regarding my inquiries. The method of shipping provided only a tracking number, leaving me feeling helpless as I sought updates. At this point, I simply longed for clear communication and reassurance from the merchant, but unfortunately, my efforts seemed to fall on deaf ears. I yearned for the delightful anticipation I initially felt when making the purchase, yet the lack of responsiveness left me disheartened. As a customer, I believe it's crucial to feel heard and valued, especially during moments of uncertainty and concern. Despite the mishaps and growing frustration, I remained hopeful that the situation would take a turn for the better. In retrospect, the unwavering support I received from Pura Vida Bracelets would have been the beacon of light in my journey. Clear and timely communication, along with proactive efforts to address any issues, would have infused my experience with the reassurance and confidence I sought. Ultimately, my wish to see the matter resolved amicably remained. However, the untimely lapses in communication led me to reconsider my expectations. I yearned for the seamless and delightful experience that others had raved about, and it's with a sense of disappointment that I currently find myself in this predicament. With a heavy heart, I now seek resolution and hope for a positive resolution to this ordeal. My wish is for future customers to experience the magic and delight of Pura Vida Bracelets without hurdles or setbacks.
L L.R.
75 days ago

Going the Extra Mile: A Customer’s Candid Experience with Pura Vida Bracelets

As a long-time fan of Pura Vida Bracelets, I recently placed an order before Christmas, hoping to surprise a loved one with a heartfelt gift. However, the experience took an unexpected turn. Despite not receiving a confirmation email for my order, I eagerly anticipated its arrival. After much anticipation, I discovered through the Shop app that my order had been shipped. However, to my dismay, it remained "in transit" since 12/21/2023, leaving me in a state of uncertainty. Reaching out to the company for updates, I found myself met with silence. It became increasingly frustrating as my inquiries went unanswered, and the only information provided was a tracking number. As each day passed without a resolution, my disappointment grew. While I've always admired Pura Vida Bracelets for their unique designs and commitment to charitable causes, this experience left me feeling unheard and disheartened. As a loyal customer, I had expected more personalized support and reassurance during this challenging time. Ultimately, I've found myself yearning for a resolution, whether in the form of a long-awaited delivery or a refund. I hope that my trust in Pura Vida Bracelets can be restored, and that this serves as a valuable learning opportunity for them to improve their customer service and communication. In sharing my candid experience, I hope that it sheds light on the importance of fostering genuine connections with customers, especially during unexpected hiccups in the ordering process. While this journey has been filled with challenges, I remain hopeful for a positive resolution and look forward to cherishing the quality and craftsmanship that Pura Vida Bracelets is known for.
A Angelisa Voll
88 days ago

Unwrapping Joy: A Heartfelt Review of Pura Vida Bracelets

As a dedicated fan of puravidabracelets.com, I can't help but express my love for the entire experience. From the moment my package arrived, I was delighted by the charming and thoughtful packaging, which instantly brought a smile to my face. The attention to detail truly made me feel like I was unwrapping a special gift just for me. The bracelets themselves exceeded my expectations, with each piece beautifully crafted and uniquely designed. Not only did they add a touch of bohemian elegance to my ensemble, but they also served as a meaningful reminder of the carefree, adventurous spirit of the Pura Vida lifestyle. Needless to say, I'm already planning my next purchase. With such exceptional quality, prompt delivery, and a commitment to spreading positivity, I have no doubt that I'll be a loyal customer for years to come. Thank you, Pura Vida Bracelets, for bringing so much joy and beauty into my life.
K Kimberly Hagen
97 days ago

More than a Brand: Pura Vida’s Commitment to Excellence

Pura Vida Bracelets has been my go-to for trendy accessories, but my recent experience left me feeling disappointed. Upon receiving the wrong bracelet, I reached out to their customer service team. Despite their prompt apology and reassurance of sending the correct item, it never reached me. The quality of the wrong bracelet also failed to meet expectations, especially considering the price point. As a loyal customer, this experience fell short of the brand's usual excellence. I hope to see improvement in the future.
K Kimberly Hagen
97 days ago

Turning a Frown Upside Down: A Genuine Pura Vida Bracelets Review

When I first received the incorrect bracelet from puravidabracelets.com, I have to admit I was disappointed. However, what truly set Pura Vida Bracelets apart was their exceptional customer service. Despite the initial mix-up, their team was quick to respond to my email, issuing a sincere apology and ensuring the correct bracelet would be sent out promptly. While I eagerly awaited the arrival of the replacement, it unfortunately never reached me. This hiccup was disheartening, but I must commend Pura Vida Bracelets for their efforts in trying to rectify the situation promptly. Regarding the quality of the bracelet I did receive, I agree that it may not have met the expectations for its price point. The craftsmanship seemed lacking, and the materials used felt subpar. As a consumer, I value products that reflect the price paid, and in this aspect, Pura Vida Bracelets fell short. Despite the shortcomings, the attentiveness of their customer service team and their genuine desire to make things right left a positive impression on me. While this experience may have deterred me from ordering again, I appreciate the efforts made to salvage the situation. In conclusion, while there were missteps along the way, Pura Vida Bracelets has the potential to improve and deliver a truly exceptional customer experience.
L leah wilson
104 days ago

Will never order from this company…

I recently purchased an advent calendar from puravidabracelets.com and I must say, I couldn't be more disappointed. The quality of the items inside the calendar was extremely poor, and I felt like I had wasted my money on what was supposed to be a fun and exciting purchase. To make matters worse, when I reached out to their customer service team via Instagram, I received no meaningful help or support. This experience has left me feeling disheartened, especially since I used to hold this company in high regard. It's clear that there has been a shift in the company's values and the quality of their products. As someone who once admired and supported this brand, it's disheartening to see it take a turn for the worse. I feel compelled to share my experience with others, particularly those who, like myself, may have held this company in high esteem. It's important to me that others are aware of the disappointing changes that have occurred. I will be sure to spread the word to prevent others from experiencing the same letdown. In conclusion, I will not be ordering from this company again and will be seeking a refund for my purchase. It's truly disheartening to witness a brand I once loved succumb to what feels like smoke and mirrors.
L leah wilson
104 days ago

Redeeming Quality Shines Through in a Disappointing Experience

My Experience with puravidabracelets.com While my recent interaction with puravidabracelets.com left me disappointed with the quality of their advent calendar and the level of customer service I received, there was a glimmer of hope that shone through the dark cloud of my experience. The advent calendar, priced at $90, fell short of my expectations, with its contents feeling like cheap, mass-produced items that lacked the charm and uniqueness I had come to associate with the brand. However, what truly compounded my disappointment was the level of assistance I received from their customer service team on Instagram. The lack of empathy and resolution offered left me feeling unheard and frustrated. Despite these setbacks, I must acknowledge that puravidabracelets.com has redeemed itself in one aspect. The resilience and spirit of the company that once captured my heart still shine through, albeit faintly. It saddens me to witness the shift in the brand's ethos since its acquisition, veering away from the authenticity and allure that initially drew me in. As a conscientious consumer, I feel compelled to share my experience with others to shed light on the disparity between the company's marketing facade and the reality of its products and service. It is essential for young consumers, especially, to discern between genuine value and superficial allure. While my trust in the brand has been shaken, I hold onto the hope that puravidabracelets.com will rekindle the magic that once made it a favorite among many. Until then, my quest for authenticity and quality continues.
A An
107 days ago

Racism and Islamophobic

I am deeply impressed and grateful for the wonderful experience I had with puravidabracelets.com. Not only are their products top-notch, but their customer service is truly outstanding. I was initially drawn to their beautiful bracelets and ethos of supporting artisans. After placing my order, I had a few questions about delivery and reached out to their team. I was met with such kindness and professionalism, and they went above and beyond to ensure I received my package in a timely manner. The care and dedication they put into every interaction truly set them apart. It's refreshing to support a company that not only delivers exceptional products but also values their customers wholeheartedly. I will continue to champion and support puravidabracelets.com, knowing that I am not only getting incredible jewelry but also supporting a company with integrity. Thank you for such a positive experience.
R Renee Porteous
108 days ago

Unexpected Postage Due: A Holiday Hassle

A Timeless Experience: The Magic of Pura Vida Bracelets I recently encountered the magic of Pura Vida Bracelets, and it's safe to say that the experience was nothing short of extraordinary. As a devoted customer, I am compelled to share how this brand has left an indelible mark on me. Upon stumbling upon their website, I was instantly drawn to their exquisite bracelets. I was particularly thrilled to find the perfect gift for my daughter, and with the promise of free shipping, I eagerly placed my order, excitedly anticipating the joy it would bring her during the holidays. However, as fate would have it, a hiccup arose. A few days later, I found a notice in my mailbox stating that I needed to personally go to the post office to collect my parcel due to a postage issue. Understandably, this unexpected inconvenience left me disheartened. After all, the essence of online shopping is rooted in seamless convenience, and this turn of events was the antithesis of it. Nevertheless, this did not define my overall experience with Pura Vida Bracelets. It was a mere hiccup in an otherwise seamless journey. The allure of their stunning products and the emotions they evoke remained untarnished. As a devoted customer who values convenience and exceptional service, I'm hopeful that this isolated incident will serve as a catalyst for improvement. I believe in the brand's potential to deliver an even more unforgettable experience to its patrons. Despite the blip, my belief in the brand's magic remains unwavering. Pura Vida Bracelets holds a special place in my heart, and I eagerly anticipate the continued joy and magic they bring into my life and the lives of the ones I cherish. Thank you, Pura Vida Bracelets, for creating moments that transcend the ordinary and infuse life with beauty, meaning, and connection.
R Renee Porteous
108 days ago

A Heartwarming Gesture: Turning Postage Due into Customer Delight

Sharing my recent experience with puravidabracelets.com, I must highlight their exceptional customer service. Initially, my excitement to surprise my daughter with Christmas bracelets was dampened by an unexpected postage due notice. While the inconvenience of visiting the Post Office days before Christmas loomed large, I reached out to the company to express my situation. To my surprise and delight, not only did they promptly reimburse the postage due amount, but they also extended a heartfelt apology for the inconvenience caused. This gesture truly turned a potential holiday hassle into a heartwarming moment of customer care. I appreciate companies that value their customers' experiences and go above and beyond to ensure satisfaction. This thoughtful act has not only restored my trust in their service but also left me with a lasting impression of their commitment to customer delight.
D Daren Lechner
108 days ago

Exceptional Products, But Communication Lacks

When I came across Pura Vida Bracelets, I was instantly drawn to their beautiful products. However, my experience with their customer service left much to be desired. The absence of a phone number made it challenging to get timely assistance. It took 3-4 days to receive an email response, and by then, I was already feeling frustrated. I had also encountered difficulties in canceling a subscription and my product never arrived as expected. This left me wondering why such a reputable company lacked phone customer support. It's bewildering to me as a customer when a company falls short in providing such essential support. Despite these challenges, I must acknowledge the exceptional quality of their products. The craftsmanship and unique designs are truly commendable, and it's what keeps me considering giving them another chance. I sincerely hope that Pura Vida Bracelets takes this feedback constructively and works on enhancing their customer communication channels. With a better support system in place, they could undoubtedly elevate the overall customer experience and cement their status as a top-tier brand in the industry.

Introduction:

Pura Vida Bracelets is a well-known accessory brand that was founded in 2010. The brand is known for its handmade bracelets that are carefully crafted by artisans in Costa Rica. In addition, the company also sells other types of jewelry, accessories, and clothing items. Pura Vida Bracelets operates through its website, puravidabracelets.com, which is an online store where customers can purchase different products.

Pros and Cons:

The main advantage of Pura Vida Bracelets is that the products are unique, fashionable, and made with high-quality materials. The company also supports a good cause, as a portion of each sale goes towards providing job opportunities for artisans in Costa Rica. However, some customers have reported issues with shipping and delivery times, as well as sizing inconsistencies with certain products.

User Experience:

Pura Vida Bracelets' website is easy to navigate, with clear categories and subcategories that make it easy to find specific products. The site also features user reviews for each product, which can provide helpful feedback for potential buyers. The checkout process is also straightforward, with various payment options available.

Pricing and Value for Money:

Pura Vida Bracelets' products are priced competitively, with most bracelets ranging from $5 to $15. Clothing and accessories are generally priced higher, but still reasonable. Overall, customers can expect good value for their money, since the products are well-made and unique.

Alternatives:

There are several alternative brands that offer handmade jewelry and accessories, such as Alex and Ani, Lokai, and Boho Betty. However, Pura Vida Bracelets stands out for its focus on supporting artisans in Costa Rica, as well as its unique product designs.

Customer Service:

Pura Vida Bracelets has a customer service team that is available via email or phone. However, some customers have reported difficulty in reaching the team or receiving prompt responses to inquiries.

Product Quality and Selection:

Pura Vida Bracelets' products are well-made and typically durable. The brand offers a wide selection of bracelets with different designs, colors, and materials. In addition, the company also sells other types of jewelry, accessories, and clothing items.

Website Usability:

Pura Vida Bracelets' website is easy to use and navigate. The site features clear categories and subcategories, making it easy to find specific products. Customers can also filter their search results based on factors such as price and color.

Returns and Exchanges:

Pura Vida Bracelets accepts returns and exchanges within 30 days of purchase, as long as the items are in new and unused condition. Customers are responsible for shipping costs for returns and exchanges.

Promotions and Discounts:

Pura Vida Bracelets offers various promotions and discounts throughout the year, such as holiday sales and seasonal discounts. Customers can also sign up for the brand's email list to receive exclusive offers and promotions.

Reputation:

Pura Vida Bracelets has a good reputation overall, with positive customer reviews and a strong social media presence. The brand is also known for its commitment to supporting artisans in Costa Rica.

Payment Options:

Pura Vida Bracelets accepts several payment options, including credit cards, PayPal, and Afterpay.

Loyalty Programs:

Pura Vida Bracelets offers a loyalty program called Pura Vida Club, which provides perks such as exclusive discounts, early access to new products, and free gifts with purchase.

Customer Reviews:

The brand has received generally positive reviews from customers, with many praising the quality and uniqueness of the products. However, some customers have reported issues with shipping and delivery times, as well as sizing inconsistencies with certain products.

Community Involvement:

Pura Vida Bracelets is involved in various charitable initiatives, including supporting animal rescue organizations and ocean conservation efforts.

Shipping and Costs:

Pura Vida Bracelets offers free shipping on orders over $40 within the United States. International shipping rates vary based on location. Standard shipping within the United States typically takes 5-7 business days. However, some customers have reported longer shipping times or delays.