Purebus Reviews

Voted Average (3/5)

66 Votes

66 Reviews

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26% users rated Terrible
23% users rated Poor
6% users rated Average
8% users rated Very Good
38% users rated Excellent
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Introduction

Purebus.com is an online marketplace that specializes in selling a wide range of bus seats and tickets for both local and long-distance journeys. The website aggregates bus ticket inventories from a vast network of independent bus operators across India and delivers them to travelers through its easy-to-use platform.

Pros and Cons

Pros:
  • Wide selection of destinations and bus operators
  • Convenient online booking and payment process
  • Secure online transactions with various payment options
  • Instant confirmation of bookings via email or SMS
Cons:
  • Limited customer support options
  • No loyalty program or rewards for repeat customers

User Experience

Purebus.com offers a user-friendly interface that simplifies the bus booking process. Visitors to the website can easily find the bus operators that serve their preferred destinations, select their preferred travel dates, and book available seats in just a few clicks.

Pricing and Value for Money

Purebus.com provides competitive pricing rates for its bus tickets. However, the pricing may vary depending on the bus operator, travel date and time, and the distance between the origin and destination.

Alternatives

Alternative bus booking websites in India include redBus, AbhiBus, Paytm, and MakeMyTrip.

Customer Service

Purebus.com provides customer support through email, phone, and online chat. However, there have been some customer complaints about the limited availability of customer service representatives.

Product Quality and Selection

Purebus.com offers bus tickets from a wide variety of independent bus operators across India, giving travelers a wide selection of buses to choose from. These operators are regularly reviewed to ensure that they provide high-quality services to passengers.

Website Usability

The website's user interface is simple and easy to navigate. The search function is fast, allowing visitors to find available bus seats quickly. However, some users have reported slow page loading times during times of heavy website traffic.

Returns and Exchanges

Purebus.com does not offer returns or exchanges on booked bus tickets. Refunds are only granted in certain cases, such as canceled bus services or double booking.

Promotions and Discounts

Purebus.com offers promotional discounts and coupon codes to registered users. These discounts can be applied at checkout, reducing the overall cost of the bus ticket.

Reputation

Purebus.com has an overall positive reputation among customers. However, some users have reported issues with customer service and billing.

Payment Options

Purebus.com offers several secure payment options, including debit and credit cards, net banking, and e-wallets.

Loyalty Programs

Purebus.com does not offer a loyalty program for repeat customers.

Customer Reviews

Customer reviews on Purebus.com are mostly positive, with many praising the site's ease of use and the convenience of online booking.

Community Involvement

Purebus.com doesn't have an explicit community involvement program.

Shipping and Costs

Purebus.com offers e-tickets to customers, which don't carry any shipping cost. However, some bus operators may charge extra fees at the time of boarding, like excess baggage charges.