Users Voice for Pureformulas

6% users rated Terrible
4% users rated Poor
2% users rated Average
3% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for Pureformulas
Pureformulas Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Nov 2019

Last updated by on 11 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Oct 2022 4 4.2 5 4.7 3.7 1
Nov 2022 4.2 2.8 5 3.8 2.4 1
Dec 2022 5 5 5 5 5 5
Jan 2023 4.1 3.4 5 4.2 3 1.5
Mar 2023 5 5 1 5 2.8 5
Line Chart for Rating of peer stores

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Detailed Pureformulas Review by

Introduction

PureFormulas is an online retailer of health and wellness products that specializes in natural and organic supplements, vitamins, herbs, and beauty products. Launched in 2007, the company has become one of the largest and most reputable online stores in its niche, attracting millions of customers from all over the world. With a vast selection of high-quality products, competitive pricing, and exceptional customer service, PureFormulas has earned a loyal following and a glowing reputation in the industry.

Pros and Cons

Pros: - Vast and diverse product selection - Competitive pricing and value for money - Free shipping on all orders - Easy and hassle-free shopping experience - Highly responsive and helpful customer service - Generous rewards program and promotional offers - Commitment to quality and sustainability Cons: - Some products may be out of stock or on backorder - Limited international shipping options - No physical store locations

User Experience

PureFormulas' website is user-friendly, intuitive, and visually appealing, offering a seamless shopping experience for all users. The homepage features clear and concise navigation menus, search functions, and promotional banners that highlight current deals and best-selling products. Each product page provides detailed information about the ingredients, benefits, and usage instructions, as well as customer reviews and ratings. Customers can easily browse and filter products by category, brand, health concern, or dietary restriction, making it easy to find the right products for their needs.

Pricing and Value for Money

PureFormulas offers some of the most competitive and affordable pricing on health and wellness products, often beating the prices of brick-and-mortar stores and other online retailers. Customers can enjoy significant savings through regular sales, clearance items, bulk discounts, and exclusive promotions. The company also honors a price-matching policy, ensuring that customers always get the best deal possible.

Alternatives

While PureFormulas is an excellent choice for those seeking natural and organic health and wellness products, there are other alternatives worth considering, such as Lucky Vitamin, Vitacost, Swanson Health Products, and iHerb. Each of these retailers offers a unique selection, pricing, and customer service experience, so it is advisable to compare and contrast before making a decision.

Customer Service

PureFormulas' customer service is exceptional, with highly trained and dedicated representatives ready to assist customers with any inquiries, concerns, or issues. The company offers multiple support channels, such as live chat, email, and toll-free phone lines, with extended hours of operation. Customers can expect prompt and courteous responses, as well as effective resolutions to their problems.

Product Quality and Selection

PureFormulas' product selection is unmatched, with over 40,000 products from more than 600 top brands in the health and wellness industry. The company sources only the highest quality and most effective products, with a focus on natural and organic ingredients, non-GMO, and gluten-free options. Customers can find products for various needs, such as immune support, joint health, digestive health, skin care, and much more.

Website Usability

PureFormulas' website is designed with usability in mind, offering a simple and clean layout, easy navigation, and fast load times. The website is optimized for mobile devices, allowing customers to shop on-the-go with ease. The checkout process is straightforward and secure, with multiple payment options, such as credit cards, PayPal, and Amazon Pay.

Returns and Exchanges

PureFormulas' return and exchange policy is customer-friendly and hassle-free, providing a 30-day satisfaction guarantee on all products. Customers can return or exchange products for any reason, provided that they are unopened, unused, and in their original packaging. The company also offers free return shipping labels, making the process simple and cost-effective.

Promotions and Discounts

PureFormulas' promotions and discounts are generous and frequent, with various offers available throughout the year, such as flash sales, BOGO deals, and holiday specials. Customers can also benefit from the PureRewards loyalty program, which allows them to earn points for every purchase, social media share, review, and referral, and redeem them for discounts, free products, or exclusive access to events.

Reputation

PureFormulas has built a stellar reputation for excellence in the health and wellness industry, earning numerous awards, certifications, and positive reviews from customers and experts alike. The company has been recognized by Inc. 5000, Internet Retailer, and Forbes as one of the fastest-growing, most innovative, and most customer-centric businesses in the US. PureFormulas has also received high ratings from Google, Trustpilot, and Better Business Bureau, reflecting its commitment to quality, transparency, and ethical business practices.

Payment Options

PureFormulas offers multiple payment options to accommodate various customer preferences, such as credit cards (Visa, Mastercard, American Express, Discover), PayPal, Amazon Pay, and financing through Klarna. The company uses the latest encryption and security measures to protect customers' personal and financial information, ensuring a safe and seamless transaction.

Loyalty Programs

PureFormulas' loyalty program, PureRewards, is one of the most generous and rewarding in the industry, offering customers multiple ways to earn and redeem points for discounts, free products, and exclusive perks. Customers can earn points by making purchases, referring friends, writing reviews, and following the company's social media channels. Points can be redeemed for discounts ranging from $5 to $50, free products, or VIP access to special events and offers.

Customer Reviews

PureFormulas' customer reviews are overwhelmingly positive, with an average rating of 4.6 out of 5 stars on Trustpilot, based on over 37,000 reviews. Customers praise the company for its extensive product selection, competitive pricing, fast shipping, and outstanding customer service. Some reviewers mention minor issues, such as delayed shipping or out-of-stock items, but the overwhelming majority of customers express their satisfaction and loyalty to PureFormulas.

Community Involvement

PureFormulas is committed to giving back to the community and supporting various charitable causes, such as sustainability, animal welfare, and social justice. The company partners with organizations such as 1% for the Planet, Feeding America, and the Humane Society, donating a portion of its sales to these causes. PureFormulas also sponsors events, campaigns, and initiatives that promote healthy living, environmental awareness, and social change.

Shipping and Costs

PureFormulas offers free shipping on all orders, with no minimum purchase required, within the contiguous US. The company uses reliable and efficient carriers, such as UPS and USPS, to ensure timely delivery and tracking of orders. Customers can also choose expedited shipping options, such as 2-day or overnight, for an additional fee. International shipping is available, but fees vary depending on the destination and weight of the package. PureFormulas also offers free returns and exchanges, including a prepaid and printable shipping label.

Pureformulas Recent User Reviews

User Rating

5 stars

596

4 stars

47

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Reviewer Name: Nanci

Review Submission Date: 2023-01-01

Review Title: I appreciate the discounts you offer
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Review Description: I appreciate the discounts you offer, for purchasing you give back $ and I really like the few discount items you offer at check out. Plus you get things out in the mail so fast!!!Thank you and Happy New Years!!Here's to Hope-Peace-Health

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Reviewer Name: S. Dentremont

Review Submission Date: 2022-12-31

Review Title: Your website is easy to use
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Review Description: Your website is easy to use. I can find what I need quickly. You also have a wide variety of products. I also like the promotions that you have. I have recommended your website to many many people.

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Reviewer Name: Xenia Salazar

Review Submission Date: 2022-12-31

Review Title: Great Shop
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Review Description: Shopping here is easy, fast and their shipping is also very fast!

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Reviewer Name: shelley Rubinstein

Review Submission Date: 2022-12-31

Review Title: Offered me a 15% discount with code
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Review Description: Offered me a 15% discount with code. When I entered the code I was told the code was no longer available. Frustrated with the bait and switch.

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Reviewer Name: Sandra Birmingham

Review Submission Date: 2022-12-31

Review Title: Ordering on line is so quick and easy
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Review Description: Ordering on line is so quick and easy. Love that you give back a portion of each sale to your customers.

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Reviewer Name: PATRICIA

Review Submission Date: 2022-12-31

Review Title: It as very easy to set up an account…
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Review Description: It as very easy to set up an account and place my order. Also very easy to locate what i was looking for.

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Reviewer Name: S. Spencer

Review Submission Date: 2022-12-30

Review Title: I trust PureFormula with ALL my supplement needs!
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Review Description: Every time I order from PureFormula I trust the reviews and I have been happy with every single product.

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Reviewer Name: JOANNE

Review Submission Date: 2022-12-30

Review Title: Easy to use website
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Review Description: Easy to use website with all the information I need. Was able to also apply a coupon code and get free shipping.

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Reviewer Name: Michael

Review Submission Date: 2022-12-30

Review Title: Online ordering was very easy
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Review Description: Online ordering was very easy. Product descriptions are very clear. My order was shipped quickly and arrived on time.

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Reviewer Name: Teresa

Review Submission Date: 2022-12-30

Review Title: offered discount and not honored
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Review Description: Offered a 15% discount THORNE15 and was not honored at the final purchase amount