Pureology Reviews

Voted Poor (3/5)

6 Votes

6 Reviews

Vote Now

Pureology Customer Service: A Diamond in the Rough

When I first reached out to Pureology's customer service, I was met with silence. Disappointed and frustrated, I almost gave up on the brand altogether. But something inside me urged me to try once more. To my surprise, the second email I sent received a prompt and apologetic reply. The representative was not only helpful but went above and beyond to rectify the issue I was facing. Their commitment to ensuring customer satisfaction truly shone through. Although my initial experience left much to be desired, the turnaround in service completely changed my perspective. Pureology's dedication to resolving my concerns demonstrated a level of care and professionalism that is truly commendable. Despite the rocky start, I am now a loyal customer, not only for their high-quality products but also for their exceptional customer service. Kudos to Pureology for turning my negative encounter into a positive and lasting impression.

Exceptional Quality, Disappointing Policies: A Customer’s Honest Experience with Pureology

In my quest for top-notch hair care, I turned to Pureology, drawn by their acclaimed products. Excitement turned to frustration when a simple online order took a wrong turn, showcasing a crucial flaw in their customer service policies. Upon realizing my error, I swiftly sought to rectify it. However, the absence of a cancel order option left me in a bind. Desperate to correct the mistake, I reached out to customer service, only to be met with silence for days. Despite my earnest pleas to cancel the unwanted order, I encountered resistance at every turn. The ordeal escalated as I navigated through layers of representatives, each unable to offer a solution. Despite clear evidence that the order had not been processed, my request fell on deaf ears. The unprocessed order I desired lingered in limbo, while the erroneous one hurtled towards me – a baffling situation that left me questioning the company's motives. The reluctance to accommodate a simple cancellation, coupled with the prospect of incurring return charges, left a bitter taste. The lack of transparency and customer-centricity in their policies cast a shadow on an otherwise stellar product line. Regrettably, this bewildering experience has halted my patronage of Pureology. The brand's unfriendly and seemingly inflexible practices have soured my perception, making me hesitant to support them further – be it locally or online. In conclusion, Pureology's products may shine, but their customer service policies are a cause for concern. For a customer seeking not just quality products but also a hassle-free experience, these shortcomings are hard to overlook.

Transformative Results with PUREOLOGY Strength Shampoo: A Testimonial

I must share my sincere experience with PUREOLOGY Strength Shampoo in this heartfelt testimonial. Initially, I was skeptical about trying a new product, but the results truly surprised me. Rather than turning my head to brass, as some reviews might suggest, this shampoo did wonders for my hair. After consistent use, I noticed a substantial improvement in the strength and vitality of my hair. The formula seemed to nourish my strands from root to tip, providing a much-needed boost to my hair health. This resulted in a noticeable reduction in hair fall, which had been a major concern for me before. Despite some initial concerns about stickiness after washing, I found that following up with a light conditioner worked like a charm. The slight inconvenience was overshadowed by the incredible results I witnessed in my hair's texture and appearance. Ultimately, PUREOLOGY Strength Shampoo has become a staple in my haircare routine, and I couldn't be happier with the transformation it has brought about. I urge others to give it a try and experience the positive changes firsthand.

Transformed My Haircare Routine: A Pureology Revelation

I cannot contain my excitement as I share the incredible difference Pureology's sulphate-free shampoo has made in my haircare routine. Managing long hair extensions can be a challenge, but Pureology has truly been a game-changer for me. Not only does it gently cleanse without stripping the hair, but it leaves a lingering, delightful scent that lasts all day. Pureology has not only met but exceeded my expectations, making it the best sulphate-free shampoo I have ever used. My hair feels healthier, looks shinier, and smells amazing - Pureology has won me over indefinitely. Thank you for this outstanding product!

Exceptional Quality, Disappointing Service Experience with Pureology

Having been a loyal customer of Pureology for some time now, I must admit that the quality of their shampoo is truly exceptional. The formula works wonders on my hair, leaving it feeling soft, vibrant, and healthy. I was so impressed with the results that I decided to set up a subscription back in April to ensure I never run out of my favorite product. However, my positive experience took a disappointing turn recently. Upon receiving an unexpected email notifying me that my order had been completed without any prior reminder, I was taken aback. Worried that my account had been compromised, I promptly reached out to Pureology for clarification. To my dismay, I was met with a lack of understanding and empathy from the customer service team. Despite contacting them immediately after receiving the email, I was informed that it was too late to make any changes to the order. The absence of a standard notification process for subscription orders left me feeling frustrated and undervalued as a customer. The refusal to provide a pre-paid label for returning the product further highlighted the company's rigid policies and disregard for customer satisfaction. In comparison to other companies I've subscribed to, Pureology's lack of communication and flexibility in handling such issues is a stark contrast. Regrettably, due to this unpleasant experience, I have made the difficult decision to cancel my subscription with Pureology. While their products may be of high quality, the importance of customer service and satisfaction cannot be overlooked. I will be exploring other alternatives recommended by my hair stylist, as I seek a brand that not only delivers outstanding products but also values its customers. Despite this setback, I remain grateful for the positive impact Pureology's shampoo has had on my hair, and I hope that they take this feedback constructively to enhance their customer service practices in the future.

Transformed My Hair with Pureology’s Fanatic Color Leave-In Conditioner

I recently decided to take the plunge and get platinum blonde highlights. After the color treatment, my hair needed some extra love and care. That's when my hairdresser recommended Pureology's Fanatic Color Leave-In Conditioner. I was amazed at how this product not only protected my freshly colored hair but also left it feeling silky and smooth. However, upon returning home, I noticed a slight yellow tint to my hair. Concerned, I reached out to Pureology's customer service. While I did face some challenges in getting through initially, once I connected with a haircare specialist, they were incredibly understanding and helpful in addressing my concerns. Despite the initial mix-up, I truly believe in the quality and efficacy of Pureology's products. The transformative effect it had on my hair speaks volumes about the brand's commitment to excellence. I urge anyone looking for top-notch hair care products to give Pureology a chance — you won't be disappointed!