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4% users rated Poor
0% users rated Average
4% users rated Very Good
89% users rated Excellent
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Cliff Tussey
A Lifesaver in Bilal: How PureVPN Got Me Back on Track in Minutes!
When I hit a roadblock with my VPN, Bilal from PureVPN swooped in like a guardian angel. His expertise and swift action were truly impressive. Within minutes, he had me up and running smoothly, saving me from potential chaos. I can't thank Bilal and PureVPN enough for their exceptional customer service and reliable support. They truly know how to turn a stressful situation into a seamless experience. Thank you, Bilal, and PureVPN, for being there when I needed you the most! J
Joselle
An Unmatched Virtual Journey: My PureVPN Experience
Let me start by saying that PureVPN has revolutionized my online experience. It's not just a software; it's a virtual passport to a whole new world at the click of a button. With PureVPN, browsing anonymously feels liberating, like wearing an invisibility cloak in the digital realm. One of the standout features for me has been the seamless file-sharing capabilities. The excitement of connecting with others and sharing information effortlessly is incomparable. It's like being part of a global community where boundaries disappear, and knowledge flows freely. Recently, I encountered a seemingly insurmountable issue while using PureVPN. However, I was pleasantly surprised by the prompt and efficient support I received online. The team not only resolved my problem swiftly but also reassured me of their reliable backup service. In a nutshell, PureVPN is not just a great product; it's a comprehensive solution that enhances the way we navigate the online world. My virtual journeys have been enriched, my online presence secured, and my connectivity seamless, all thanks to PureVPN. If you're looking for a reliable VPN service, look no further. Go PureVPN! A
Aidan Isaacson
A Lifesaver in a Virtual World
Let me start by saying that my online experience has been transformed since I started using purevpn.com. The support staff, namely Shehryaar and Furqan, deserve all the praise for their quick and responsive problem-solving skills. When I encountered a connection issue, they promptly jumped in to assist, guiding me step-by-step until the problem was resolved. However, the reason I'm leaving it at 4 stars is due to a slight hiccup in the setup process. I believe there could have been clearer instructions regarding the additional setup required to fix the issue. Nonetheless, this is more of a product-related matter and does not reflect the excellence of the support team. I must say, the support staff at purevpn.com truly embody a high standard of professionalism and expertise. Their dedication and willingness to go above and beyond to help customers like me are commendable. In a virtual world where technical glitches can cause frustration, having a reliable and efficient support team is nothing short of a lifesaver. If you're looking for a VPN service that not only offers top-notch security and performance but also exceptional customer support, look no further than purevpn.com. They have won me over with their stellar service and unwavering commitment to customer satisfaction. Thank you, Shehryaar and Furqan, for being my virtual superheroes! R
RJ
Shehryaar’s Exceptional Support Made All the Difference for Me!
In my recent experience with purevpn.com, I was pleasantly surprised by Shehryaar's exceptional assistance. As a senior individual with limited tech knowledge, I was apprehensive about using a VPN service. However, Shehryaar's patience and expertise truly made all the difference for me. Not only did he help me get started, but he also took the time to explain everything in a clear and simple manner. While I am still in the process of determining if this VPN service is the right fit for my needs, Shehryaar's support has instilled confidence in me. His dedication to assisting customers, regardless of their technical proficiency, is truly commendable. I greatly appreciate the level of care and attention he provided during our interaction. Thank you, Shehryaar, for going above and beyond to help me navigate this new technology. Your exceptional support has made a significant impact on my overall experience with purevpn.com. C
Consumer
Unparalleled Support and Superior VPN Services: A Fan’s Ode to PureVPN
Upon diving into the intricate world of virtual private networks, I came across purevpn.com, and to say I was impressed would be an understatement. One aspect that truly stood out was the impeccable level of support provided by their team. I found myself in need of assistance on two occasions, and each time, the response was not only swift but also carried an air of professionalism and care that is rare to find in today's digital age. The support team at PureVPN surpassed my expectations by delivering high-quality service that was not only polite but also incredibly effective in solving all my technical concerns. In a world where customer service can often feel automated and impersonal, PureVPN's team managed to inject a sense of human touch that made all the difference. I am especially grateful to Shehryaar for his exceptional support and prompt assistance in resolving the issue I encountered. His dedication to ensuring customer satisfaction further solidified my trust in PureVPN as a reliable provider. In conclusion, I can confidently say that PureVPN not only offers top-tier VPN services but also backs it up with unparalleled support that sets them apart from the rest. If you are seeking a VPN provider that truly cares about its customers, look no further than PureVPN. K
Kelly Z
An Unexpected Lifesaver: Shehryaar and the PureVPN Support Team
When faced with connectivity issues in particularly challenging locations, my trust in PureVPN wavered. However, a single interaction changed everything. Expecting a long wait and automated responses, I was pleasantly surprised by Shehryaar's prompt and efficient resolution of my problem. After years of using PureVPN, I only now discovered the incredible support team that stands behind this service. Thanks to Shehryaar's swift assistance, my loyalty to PureVPN has been reaffirmed, and I eagerly look forward to continuing my subscription without hesitation. J
Jaime
A Lifesaver at Dawn: A Genuine Customer Service Experience with PureVPN
When I found myself in a late-night tech bind, I turned to PureVPN for help. Expecting the usual automated chat bot experience, I was genuinely astonished to find a real agent on the other end at 6 a.m. Not only was I swiftly connected within 2 minutes, but my issue was expertly resolved in less than 5 minutes. The personalized touch and efficient service I received left a lasting impression, showcasing PureVPN's commitment to real human connections in a digital world. A heartfelt thank you to the team for their top-notch customer support! J
JBos
A Secure Gateway to Worldwide Connectivity: PureVPN Delivers Excellence
My experience with PureVPN has been nothing short of exceptional. The connection is not only pretty good but also incredibly secure and reliable. Trust is paramount when it comes to VPN services, and PureVPN delivers on all fronts. While I have thoroughly enjoyed the seamless connection to their servers, I do wish they had more server locations in Asia, particularly in countries like Malaysia, Indonesia, and Thailand. These vibrant countries are popular tourist destinations and would greatly benefit from having access to a trusted VPN service like PureVPN. Overall, PureVPN's commitment to quality and security has made it my go-to choice for secure internet browsing. I highly recommend PureVPN to anyone in search of a reliable and trustworthy VPN service provider. T
Todd Curro
Quick and attentive customer service
My review for purevpn.com I had an issue after renewing my subscription. Bilal got everything sorted out quickly with minimal difficulty. PureVPN is the best—I’ve been a customer for more than 10 years and swear by them—reliable, fast, and attentive. T
Tony Johnson
Overcoming Boundaries: How PureVPN’s Customer Service Saved the Day
Navigating through online barriers can be frustrating, especially when you're armed with a VPN like PureVPN but still face hurdles accessing a desired website due to location restrictions. This was the exact dilemma I found myself in not long ago. Despite being a loyal user of PureVPN, I encountered a roadblock while trying to log onto a specific website that insisted I wasn't in the right country. Feeling a mix of confusion and disappointment, I reached out to PureVPN's customer service for assistance. The response I received was nothing short of exceptional. Through a series of troubleshooting steps and personalized suggestions, the support team dedicated themselves to resolving my issue promptly. Thanks to their expertise and genuine effort to help, I successfully overcame the geographic restrictions that had hindered me before. This experience not only highlighted PureVPN's effectiveness in bypassing online barriers but also showcased the invaluable support provided by their customer service team. I am truly grateful for the knowledgeable and attentive assistance I received, which not only solved my problem but also reaffirmed my trust in PureVPN as a reliable provider. For anyone seeking a VPN service that not only works seamlessly but also offers outstanding customer support, I wholeheartedly recommend PureVPN. R
Rob
Above and Beyond: A PureVPN Journey
Embarking on a digital quest for the perfect VPN provider, I transitioned from Nord to PureVPN – a decision that changed the game entirely. The service delivered by PureVPN surpassed all expectations, leaving me beaming with satisfaction. One particular standout moment was when I encountered a technical hiccup. In my distress, Uzair, a virtuoso in customer support, swiftly swooped in to save the day. With remarkable efficiency and expertise, Uzair resolved my issue in record time, showcasing the pinnacle of customer service excellence. Yet, it wasn't just Uzair who shone brightly in the PureVPN galaxy. Every encounter with their support team exuded a genuine willingness to assist and a profound dedication to customer satisfaction. Their collective effort illuminated a path of reliability and reliability that I had long sought after. In hindsight, my switch to PureVPN was a decision that yielded not only a seamless online experience but also a profound sense of security and trust. From their impeccable service to their stellar support team, PureVPN has redefined excellence in the realm of VPN providers. J
JennyK
Reliable Connectivity Beyond Expectations
My experience with purevpn.com has been nothing short of exceptional. The fast and stable connection provided by their service exceeded my expectations. Unlike other VPNs I have tried in the past, PureVPN stands out for its consistent performance without constant disconnections. The reliability of their connection has given me peace of mind, allowing me to browse the internet seamlessly and securely. I highly recommend PureVPN to anyone seeking a trustworthy VPN service that delivers on its promises. S
Super Phu
Unparalleled Service: Uzair’s Exceptional Support Shines at PureVPN
When I reached out for assistance on purevpn.com, Uzair's exceptional support truly stood out. Not only did he address my concerns promptly, but he went above and beyond to ensure that I was fully satisfied with the resolution. The level of care and dedication that Uzair showcased reflects the outstanding service culture at PureVPN. I cannot speak highly enough of the service I received. Uzair's professionalism and willingness to help exemplify the commitment to customer satisfaction that sets PureVPN apart. From resolving technical issues to providing valuable guidance, Uzair's expertise was truly commendable. I wholeheartedly recommend PureVPN not only for the quality of their services but also for their stellar customer support. Uzair's assistance was instrumental in enhancing my experience, and I am grateful for the outstanding service he provided. Thank you, Uzair, and the entire PureVPN team, for your unwavering dedication to customer satisfaction. Your exceptional support has truly made a difference, and I am a proud advocate of your services. Z
Zoe Huang
A Lifesaver in Customer Support: Uzair at PureVPN
Let me tell you about my exceptional experience with PureVPN, specifically with their dedicated customer support representative, Uzair. I encountered a frustrating issue with port forwarding that almost led me to request a refund. However, Uzair's unwavering patience and dedication stood out as they spent nearly 6 hours guiding me through the resolution process. Despite my initial doubts, Uzair's expert guidance transformed my understanding of the problem. Not only did they provide a solution, but they also empowered me to replicate the fix on my own desktop. The level of support received was truly exceptional and unforgettable. If you are in the market for a VPN service, look no further than PureVPN. Their customer support, exemplified by individuals like Uzair, is nothing short of outstanding. Quick responses, relentless determination, and a commitment to resolving issues make PureVPN a top choice in the industry. Trust me, you won't be disappointed! J
joss kresina
Exceptional Customer Care and Unmatched Product Features at PureVPN
Stepping into the realm of online privacy and security, I found myself seeking a reliable VPN service. After diligent research, I stumbled upon purevpn.com, and oh, what a find it was! My journey with PureVPN can be summarized in one simple phrase – exceptional customer care and unmatched product features. When it comes to customer support, PureVPN truly shines. The level 1 support team not only responded promptly but demonstrated an impressive depth of knowledge about their product. It was a reassuring experience knowing that any queries or concerns I had were met with such professionalism and expertise. But that’s not all. PureVPN goes above and beyond by offering a feature that sets them apart from the competition – port forwarding. In an age where online security is paramount, having the option for port forwarding adds an extra layer of versatility and customization to their service, making them a standout choice in the VPN market. In conclusion, my experience with PureVPN has been nothing short of stellar. From their top-notch customer support to their innovative product features, PureVPN has truly set the bar high for other VPN providers. If you're in search of a VPN that not only safeguards your online presence but also prioritizes customer satisfaction, look no further than PureVPN. Trust me, you won't be disappointed.
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Introduction
PureVPN is a Hong Kong-based virtual private network service that was founded in 2007. PureVPN provides a secure and encrypted connection over the internet and ensures the privacy and security of its users. It allows users to connect to servers in over 180 locations in more than 140 countries around the world. With its easy-to-use interface and high-speed servers, PureVPN is a popular choice for those who value online privacy and security.Pros and Cons
Pros:- Excellent security features, including advanced encryption protocols and a kill switch
- Wide range of servers spread across more than 140 countries
- Compatible with multiple devices, including desktops, smartphones, and routers
- Affordable pricing with a range of subscription options
- Some connection issues reported from users
- Recurring payment option may not be suitable for all customers