Purevpn Reviews

Voted Good (5/5)

15878 Votes

140 Reviews

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In the VPN Service category

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3% users rated Terrible
4% users rated Poor
0% users rated Average
4% users rated Very Good
89% users rated Excellent
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C Cliff Tussey
6 days ago

Bilal new just what to do to get me…

My review for purevpn.com Bilal new just what to do to get me going again. I was working again within minutes. Thanks for the Bilal and PureVPN.
J Joselle
6 days ago

Fantastic software!

My review for purevpn.com Using this software is like moving house to another country at the touch of a button and sourcing information through Google that you wouldn't have in your own country. Just browsing anonomously is a great experience and file sharing with so many others is really exciting. I just had what seemed a huge problem but this was sorted quickly and efficiently for me online. Great product and backup service.. Go Pure VPN!
A Aidan Isaacson
6 days ago

Quick and responsive problem solving

My review for purevpn.com Quick and responsive problem solving from support staff, both Shehryaar and Furqan helped me zero-in on my connection issue and solve the problem! I only rate 4 stars because I think it should have been a little more obvious that I needed to do the additional setup that I did during the fix. That's about the product, not the support staff, again, they were great
R RJ
7 days ago

Shehryaar was excellent at helping out…

My review for purevpn.com Shehryaar was excellent at helping out this senior non tech savvy man. I am not sure yet if the VPN will fit my needs, but Shehryaar was excellent at getting me started.
C Consumer
9 days ago

Best VPN and best support

My review for purevpn.com I honestly think purevpn has the best support. I applied there twice, and it was always fast, high-quality, polite and absolutely always solved all my problems. I would also like to thank Shehryaar for his prompt assistance in resolving the issue!
K Kelly Z
9 days ago

Great application and great service

My review for purevpn.com I am having issue connecting to PureVPN in some highly restricted areas. I thought I'll have to go back and forth with a bot before I can chat with a real agent - I was wrong. Shehryaar just appeared and solve my problem with a click. I have been using PureVPN for years but didn't realize the great support team till today. Will definitely keep my subscription going!
J Jaime
9 days ago

Real people, not chat bots

My review for purevpn.com I was pleasantly surprised to chat with a real agent...especially at 6 in the morning. I initially used the chat bot…expecting to get nowhere, but I was transferred to a real person within 2 minutes, and my problem was solved in less than 5 minutes. Top-notch customer service.
J JBos
10 days ago

Connection pretty good, secure and trusted.

My review for purevpn.com Connection pretty good, secure and trusted servers. Wish they have more server location in Asia like Malaysia, Indonesia and Thailand. These countries are well know for tourists destinations and need VPN the most.
T Todd Curro
10 days ago

Quick and attentive customer service

My review for purevpn.com I had an issue after renewing my subscription. Bilal got everything sorted out quickly with minimal difficulty. PureVPN is the best—I’ve been a customer for more than 10 years and swear by them—reliable, fast, and attentive.
T Tony Johnson
10 days ago

I was having a fair amount of…

My review for purevpn.com I was having a fair amount of difficulty logging onto a website. Inspite of the fact that I was using my Pure VPN the website said I wasn't allowed because I wasn't in the country. I contacted customer service and through a few different suggestions they helped me the proble..
R Rob
10 days ago

Excellent

My review for purevpn.com Switched from Nord to Pure and I couldnt be happier. Service is top notch, Uzair was able to solve my problem super quick and others have been helpful as well.
J JennyK
11 days ago

Nice fast and stable connection

My review for purevpn.com Nice fast and stable connection. Does what it says on the tin and doesn't disconnect all the time like others I've used.
S Super Phu
12 days ago

Unparalleled Service: Uzair’s Exceptional Support Shines at PureVPN

When I reached out for assistance on purevpn.com, Uzair's exceptional support truly stood out. Not only did he address my concerns promptly, but he went above and beyond to ensure that I was fully satisfied with the resolution. The level of care and dedication that Uzair showcased reflects the outstanding service culture at PureVPN. I cannot speak highly enough of the service I received. Uzair's professionalism and willingness to help exemplify the commitment to customer satisfaction that sets PureVPN apart. From resolving technical issues to providing valuable guidance, Uzair's expertise was truly commendable. I wholeheartedly recommend PureVPN not only for the quality of their services but also for their stellar customer support. Uzair's assistance was instrumental in enhancing my experience, and I am grateful for the outstanding service he provided. Thank you, Uzair, and the entire PureVPN team, for your unwavering dedication to customer satisfaction. Your exceptional support has truly made a difference, and I am a proud advocate of your services.
Z Zoe Huang
12 days ago

A Lifesaver in Customer Support: Uzair at PureVPN

Let me tell you about my exceptional experience with PureVPN, specifically with their dedicated customer support representative, Uzair. I encountered a frustrating issue with port forwarding that almost led me to request a refund. However, Uzair's unwavering patience and dedication stood out as they spent nearly 6 hours guiding me through the resolution process. Despite my initial doubts, Uzair's expert guidance transformed my understanding of the problem. Not only did they provide a solution, but they also empowered me to replicate the fix on my own desktop. The level of support received was truly exceptional and unforgettable. If you are in the market for a VPN service, look no further than PureVPN. Their customer support, exemplified by individuals like Uzair, is nothing short of outstanding. Quick responses, relentless determination, and a commitment to resolving issues make PureVPN a top choice in the industry. Trust me, you won't be disappointed!
J joss kresina
16 days ago

Good VPN with solid customer support

My review for purevpn.com Good VPN with solid customer support. It's not often the level 1 support team has a good knowledge of the product but they did. On top of that the product is one of the only VPN's remaining that allows port forwarding.

Introduction

PureVPN is a Hong Kong-based virtual private network service that was founded in 2007. PureVPN provides a secure and encrypted connection over the internet and ensures the privacy and security of its users. It allows users to connect to servers in over 180 locations in more than 140 countries around the world. With its easy-to-use interface and high-speed servers, PureVPN is a popular choice for those who value online privacy and security.

Pros and Cons

Pros:
  • Excellent security features, including advanced encryption protocols and a kill switch
  • Wide range of servers spread across more than 140 countries
  • Compatible with multiple devices, including desktops, smartphones, and routers
  • Affordable pricing with a range of subscription options
Cons:
  • Some connection issues reported from users
  • Recurring payment option may not be suitable for all customers

User Experience

PureVPN provides a great user experience with its user-friendly interface, making it easy to connect and secure your device. The app is compatible with multiple devices, such as smartphones, desktops, tablets, routers, and more. The speed of the VPN has been reported to be excellent, and the reliability of the service is mentioned by many users.

Pricing and Value for Money

PureVPN has various plans that are affordable and suit the different needs of the customers. The cost of the VPN ranges from $3.33 to $10.95 per month, depending on the length of the subscription. PureVPN also provides a 31-day money-back guarantee with its VPN.

Alternatives

Some of the popular alternatives to PureVPN include NordVPN, ExpressVPN, and CyberGhost.

Customer Service

PureVPN has excellent customer service, with 24/7 live chat support and multiple articles and tutorials on its website to answer any questions users may have.

Product Quality and Selection

PureVPN provides a high quality and reliable product that ensures online privacy and security. The service has servers in more than 180 locations in over 140 countries, providing users with a vast selection of options when choosing a server.

Website Usability

The PureVPN website is easy to navigate and provides all the required information. It provides tutorials and articles that aid users in troubleshooting any problems they may face.

Returns and Exchanges

PureVPN offers a 31-day money-back guarantee for all its VPN subscriptions. If a user is dissatisfied with the service, they can contact PureVPN customer service within 31 days of the subscription and get a refund.

Promotions and Discounts

PureVPN offers regular promotional offers, such as discounts on long-term subscriptions, special discounts, coupons, and more. These offers provide value to customers and encourage them to sign up for longer subscriptions.

Reputation

PureVPN has a good reputation for its excellent security features and fast servers. It has received positive reviews from many users, making it a great option for online privacy and security.

Payment Options

PureVPN supports multiple payment options, including credit cards, PayPal, and cryptocurrencies.

Loyalty Programs

PureVPN offers a referral program that encourages users to refer friends and family in exchange for rewards and discounts.

Customer Reviews

Many customers have left positive reviews on various platforms, affirming the excellent quality and reliability of the service provided by PureVPN.

Community Involvement

PureVPN is involved in various community outreach programs and provides educational resources, sponsoring cybersecurity events to raise awareness about the importance of online privacy and security.

Shipping and Costs

As a virtual product, PureVPN does not require any shipping. The only cost of the VPN is the subscription fees, which are very reasonable and affordable for the value it provides.

Conclusion

Overall, PureVPN is a great option for those seeking online privacy and security while browsing the internet. Its excellent security features, wide range of servers, and affordable pricing make it a popular choice among users. Its customer service, website usability, and user experience are also excellent, making it an all-around great option for securing your online activity.