Purewell Reviews

Voted Good (5/5)

2496 Votes

20 Reviews

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Outstanding Service and Communication – Kudos to David Brock!

I recently had the pleasure of experiencing exceptional customer service at purewell.co.uk, and I cannot sing their praises enough. From the moment we decided to purchase a new Siemens Washing Machine and Tumble Dryer, the service provided by Purwell Electrical was top-notch. The standout individual in this seamless transaction was the sales advisor, David Brock. Despite a delay from Siemens with the Tumble Dryer, David went above and beyond to keep us informed every step of the way. He provided regular updates on expected delivery times and any setbacks, displaying a level of dedication that truly sets him apart. In fact, David even took the initiative to source alternative matching sets in case we wanted to explore different options. When the original set finally arrived, the delivery process was flawless. The delivery driver maintained excellent communication, giving us a heads-up on his estimated arrival time and even offering a pre-delivery call 20 minutes prior to ensure a smooth handover. This attention to detail made the entire experience truly exceptional. I am immensely grateful for David Brock's outstanding customer service and unwavering commitment to ensuring our satisfaction. I wholeheartedly recommend purewell.co.uk to anyone in need of kitchen appliances, as their dedication to excellence is truly commendable. Thank you, David, for your professionalism and exceptional service – I look forward to returning for all my future appliance needs!

My spouse and I not too long ago purchased 4 TV’s…

My evaluate for purewell.co.uk My spouse and I not too long ago purchased 4 TV’s and a Sonos from Purewell….i can solely say what an distinctive stage of customer support was supplied by Jack Stubbs right through the gross sales course of. Educated and nothing was an excessive amount of hassle and this continued on the day of set up by the engineer (sorry can’t keep in mind his title however a stunning and extremely useful South African man. We will’t converse extremely sufficient of Jack and Purewell…,don’t hesitate use them you received’t be upset!! Nick & Penny

Unbeatable Prices, Exceptional Service, Outstanding Team

From the moment I stumbled upon purewell.co.uk, I knew I had found something special. The "best price, best service, best people" tagline couldn't be more accurate. Not only did I snag a fantastic deal, but the level of service I received was truly unparalleled. Their team went above and beyond, providing invaluable advice before my purchase and continued to exceed my expectations during installation. Even when a minor issue arose, Purewell took it upon themselves to resolve it swiftly, showcasing their unwavering commitment to customer satisfaction. What truly sets them apart is their incredible staff. Friendly, knowledgeable, and dedicated, they made every interaction a delight. In a world where customer service can sometimes feel impersonal, Purewell's team brings back the human touch. If there were an option to give them six stars, I wouldn't hesitate for a second. Purewell isn't just a retailer; they are a beacon of excellence in both products and service.

An Unforgettable Experience at Purewell with Jack Stubbs

My experience at purewell.co.uk was nothing short of exceptional, thanks to the fantastic service provided by Jack. From the moment we walked in, Jack went above and beyond to assist us. He took the time to give us a personalized tour of the showroom, showcasing a wide variety of products that perfectly met our needs. What truly stood out was the seamless and effortless process of purchasing our washing machine. Jack's knowledge and guidance made the decision-making process a breeze. The following week, we returned to Purewell without hesitation to buy our fridge, a testament to the outstanding service we received. The level of customer service we encountered was impeccable. Jack's professionalism, friendliness, and efficiency left a lasting impression on us. Without a doubt, I would wholeheartedly recommend Purewell, especially with Jack's assistance, to anyone in search of top-notch service and quality products.

Exceptional Service and Transparency at Purewell Electronics

I can't express enough how impressed I am with the service I received from Purewell Electronics. I recently bought a BOSCH electric oven from them and inquired about installation. I was initially quoted £100 for installation, which seemed reasonable at the time. However, upon delivery, I realized that the installation was a simple plug-and-play process that required no special skills or qualifications. Feeling a bit taken aback by the simplicity of the task and the hefty charge, I reached out to Purewell to express my concern. To my surprise, they handled the situation with utmost professionalism and transparency. While they explained that the £100 fee was standard practice, they also acknowledged my perspective and offered a partial refund as a goodwill gesture. The way Purewell Electronics handled my concerns and took the time to listen and address them speaks volumes about their commitment to customer satisfaction. Despite the initial setback, I now have nothing but admiration for their integrity and customer-centric approach. I will not hesitate to recommend Purewell Electronics to anyone looking for quality products and excellent service. Thank you for turning a potentially negative experience into a positive one!

Exemplary Service and Exceptional Care at Every Step!

Embracing the search for the perfect home appliance brought me to purewell.co.uk, where I discovered more than just a showroom - it was a sanctuary of choices. The vast array of items elegantly displayed allowed me to explore my options, aided by a team of knowledgeable and approachable staff. Their guidance transformed an overwhelming decision into an enjoyable experience. The standout moment, however, was the seamless delivery process. The removal and installation of my new American-style fridge/freezer was executed with precision and care by the delivery team. Their meticulous attention to detail and efficient work ethic were truly commendable. They not only upheld the company's reputation but elevated it with their exceptional service. From the moment I stepped into the showroom to the seamless delivery and installation process, every interaction with Purewell exemplified excellence. It's rare to find a company that values both product quality and customer satisfaction, but Purewell exceeded expectations at every turn. Thank you for making this experience not just about a purchase, but about exceptional service and genuine care.

Unforgettable Customer Service Experience: A Testimonial from Purewell. Co. UK

When I stumbled upon purewell.co.uk, little did I know the exceptional service that awaited me. Not only did they price match everything I needed, but they went above and beyond to make my shopping experience seamless and satisfying. Ordering five appliances could have been a logistical nightmare, but Purewell made it a breeze with their free delivery service. Every step of the way, I received up-to-date feedback on my deliveries, ensuring I was always in the loop and stress-free. What truly sets Purewell apart is their dedicated team in Christchurch. Tony, the shining star of customer service, not only sorted out all my queries but even when he was on holiday, his colleagues stepped in seamlessly to assist me. This level of dedication and care is rare to find in this digital age where faceless interactions dominate our shopping experiences. Purewell.co.uk is not just a company; it's a team of real people who are not only reliable but genuinely caring. My interactions with them have restored my faith in personalized customer service. If you're looking for a shopping experience that transcends the mundane, look no further than Purewell.co.uk. Thank you, Purewell, for proving that exceptional customer service still exists.

The Perfect TV Purchase: Seamless Service and Expert Installation!

When I decided to upgrade my TV, I turned to purewell.co.uk for their wide selection and quick delivery. Ordering on a Tuesday morning, I was pleasantly surprised to have my new TV delivered and installed by Grant the very next day. Grant's expertise and efficiency made the setup process a breeze. His knowledge and friendly demeanor truly enhanced the overall experience. I couldn't be happier with my purchase and the exceptional service provided. Thank you, Purewell, for a seamless transaction. I will definitely be a returning customer!

Exceeding Expectations: A Testament to Unwavering Excellence at Purewell.co.uk

I cannot help but express my immense satisfaction with the unparalleled service provided by Purewell.co.uk for the second time. Walking into their showroom feels like entering a realm where customers are truly valued. The dedication and care showered upon me during the entire process – from selection to delivery/installation – reaffirmed my belief in their commitment to excellence. Despite being a family business, Purewell.co.uk effortlessly competes with industry giants, offering a level of service and attention that is simply unmatched. This unique blend of professionalism and personalized care sets them apart in an overcrowded market, where genuine customer service often takes a backseat. Purewell.co.uk embodies the essence of what a customer-centric approach should be, proving that size does not determine the quality of service. My experiences with them have solidified my loyalty and trust, making them my go-to destination for all things home appliances. Thank you, Purewell.co.uk, for consistently exceeding expectations and raising the bar for customer satisfaction.

A Gem in Customer Service: Purewell.co.uk is Our Go-To for Electricals

Navigating the waters of electrical purchases can often be daunting, but Purewell.co.uk proved to be a beacon of exceptional service. From the moment we stepped into the shop, we were met with a warmth and expertise that set them apart. The staff's friendliness was only matched by their professionalism and in-depth knowledge of the products they offered. Our recent purchase of a fridge-freezer was a seamless experience, made even more pleasant by the staff's willingness to guide us through the various brands and options available. Their attentiveness and genuine care for our needs were truly refreshing, leaving us confident in our decision. The delivery process was nothing short of outstanding. Despite the challenges of reaching our doorstep, the team handled it with grace and efficiency, ensuring our new appliance was in place without a hitch. Their dedication to customer satisfaction was evident every step of the way. Purewell.co.uk has undoubtedly earned our trust and loyalty. This experience has solidified our decision to make them our first choice for all future electrical purchases. If you're seeking a company that goes above and beyond in both product quality and customer service, look no further than Purewell.co.uk. They have set a standard that others could truly learn from.

Exceptional Service and Seamless Installation: My Purewell Experience

From the moment I stepped into Purewell, I knew I was in for a different kind of shopping experience. I had set my sights on a Bosch washing machine, and what ensued was nothing short of exceptional service. The staff at Purewell were knowledgeable, approachable, and genuinely interested in helping me find the perfect appliance to suit my needs. Their assistance made the selection process a breeze, and I left the store feeling confident in my purchase. But the high point of my experience came the very next day, when two friendly and efficient gentlemen arrived to install the washing machine. Not only did they handle the installation with expertise, but they also took the time to explain its features and maintenance requirements. Their dedication to ensuring customer satisfaction was evident and truly commendable. This level of service is a rarity in today's retail landscape, and it left a lasting impression on me. I am now a proud owner of a Bosch washing machine, all thanks to Purewell's exemplary customer service. Without a doubt, I would wholeheartedly recommend Purewell to anyone in search of top-tier appliances and unparalleled assistance. As a delighted customer, I eagerly anticipate returning to Purewell for my future household needs. Thank you, Purewell, for an unforgettable shopping experience and for setting the bar high in terms of customer satisfaction.

Our Enduring Relationship with Purewell Electrical: A Testament to Exceptional Service

As a loyal customer of Purewell Electrical, our journey with them feels timeless. Recently, I reached out to them seeking a specific part, and as always, they delivered service that exceeded all expectations. David, in particular, showcased unparalleled helpfulness, efficiency, and kindness, reaffirming our trust in the brand. I cannot emphasize enough how impressed we are with Purewell Electrical. Their consistent excellence and dedication to customer satisfaction make them stand out in a sea of competitors. For anyone seeking a reliable partner in all things electrical, Purewell is the gold standard. Thank you for consistently going above and beyond to make us feel valued and appreciated.

A Remarkable Journey with Purewell: A Testimonial of Trust and Excellence

Embarking on the quest to furnish my new kitchen, I stumbled upon purewell.co.uk and was fortunate to connect with David Brock at Purewell, Christchurch. From the outset, his amiable demeanor, extensive product knowledge, impeccable organization, and swift efficiency left a lasting impression. The seamless experience extended beyond with the delivery team from Purewell, whose professionalism and care in handling every piece of my order were truly commendable. Their post-delivery follow-up showcased their dedication to customer satisfaction. In every interaction, from browsing to delivery, the service exhibited was nothing short of outstanding. Without hesitation, I wholeheartedly endorse Purewell and their exceptional team to everyone seeking quality home solutions.

Unforgettable Experience with Purewell: A Glimpse into True Excellence

As a recent customer of purewell.co.uk, I can't help but express how exceptional my entire journey was. From the moment I stepped into the showroom, I was greeted by a team of knowledgeable and friendly staff who catered to my every need without making me feel pressured. The cleanliness and spaciousness of the showroom, coupled with the wide range of stock available, left me thoroughly impressed. The staff manning the desk were not only polite but also incredibly patient, taking the time to address all my inquiries. The delivery and installation service on 13/12/22 further exceeded my expectations, thanks to Grant and Dean. Their level of assistance and dedication went above and beyond, showcasing a true commitment to customer satisfaction. Grant and Dean's professionalism, respectfulness, friendliness, and overall helpful demeanor were truly commendable. I wouldn't hesitate to recommend Purewell to anyone in search of a seamless and delightful shopping experience. Cheers to Purewell for setting the bar high and for their unparalleled service!

A Gem of an Appliance: A Heartfelt Ode to Our Fridge Freezer

Oh, the joy that the new fridge freezer from purewell.co.uk has brought into our lives! From the moment we clicked 'purchase', the experience was nothing short of exceptional. The thrill of receiving a phone call specifying the exact delivery slot was immeasurable. It's the little gestures like these that truly set a company apart. And oh, the delivery driver! Not only pleasant but also incredibly helpful, going above and beyond to ensure our new appliance was set up just right. What warms our hearts even more is knowing that Purewell is local to us. Supporting a business in our community adds an extra layer of satisfaction to the whole experience. With such outstanding customer service and top-notch products, we can't help but sing Purewell's praises from the rooftops. Rest assured, we've found our go-to for all electrical needs, and with hearts full of gratitude, we eagerly look forward to our next purchase. Thank you, Purewell, for making our appliance dreams come true!