Puritan Reviews

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62 Reviews

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Rewarding New Beginnings

Reflecting on my journey with puritan.com, it became evident that change was necessary. After experiencing countless out-of-stock items and supply chain challenges, it was time to bid farewell to a once beloved shopping destination. While parting ways was bittersweet, I found solace in the seamless shopping experiences offered by other competitors. Moreover, I was thankful for steering clear of their rewards program, avoiding potential complexities. Embracing this transition, I eagerly set my sights on exploring new avenues for my shopping needs. With a heart full of nostalgia for the past and optimism for the future, I embarked on a new chapter filled with rewarding possibilities.

Unwavering Loyalty and Disappointment Turned My Puritan Journey Upside Down

As a dedicated patron of Puritan for years, I had high expectations. However, my recent experience left me feeling betrayed and disheartened. Despite not opting for automated delivery, the product was shipped to me and charged to my account. Frustrated, I reached out to customer service multiple times, only to be informed that returning the unwanted item would incur a $14 shipping fee. This unexpected turn of events made me question my loyalty to Puritan and left me feeling unheard and disregarded. As someone who values transparency and customer service, this experience has made me rethink my relationship with Puritan.

Incompetent Mess of a Firm

My evaluate for puritan.com Like all the opposite longtime clients I'm finished with this mess of an organization. Order paid by way of PayPal. Not despatched as a result of an merchandise was out of inventory, then 2 gadgets and three gadgets. Referred to as after 1 1/2 weeks and demanded that in inventory gadgets be despatched. No motion after 2 days. Referred to as once more. Out there gadgets have been to be expedited; PayPay might be refunded however I couldn't put the brand new cost on PayPal, I would wish to present a bank card to somebody outdoors the USA. No approach! I'm not opening myself as much as theft. Canceled all the order and demanded full refund of the unique order. This firm is a multitude. I'll by no means order from them once more. All potential consumers BEWARE!!!

AQUISITION BY NESTLÉ LEAVES LOYAL CUSTOMERS LIKE ME IN THE DARK

As a long-time customer of Puritan.com, I have been a loyal buyer for over 14 years. My wife and I have relied on their products for our personal use and as a reseller. In the past few years, I had to enroll in their Special Orders Program for resellers, which worked well for us. However, things took a turn for the worse when Nestlé acquired Puritan Pride through aquasition. Recently, when I tried to place orders through the Special Orders Program again, there was no response. To my dismay, all my online orders were abruptly canceled, and it became evident that Puritan Pride was not restocking products as usual. It seemed like there was a hidden agenda behind this sudden change, which was not communicated to the public. Customer Service, which I once relied on for assistance, now seemed clueless about the ongoing situation. Their reluctance to provide any information or clarity left me frustrated and disappointed. I couldn't help but express my frustration, conveying my disappointment to them. It was disheartening to see a once-reputable company undergo such a swift decline under Nestlé's ownership. The lack of transparency and communication from Puritan Pride post-acquisition by Nestlé has left loyal customers like me feeling abandoned and in the dark. It's a sorrowful sight to witness a company's downfall due to a takeover that neglects the importance of customer loyalty and satisfaction.

20 Years of Loyalty Shattered: A Disappointing Experience with Puritan.com

I have been a loyal customer of puritan.com for two decades, but recently, my trust in them has been shattered. Despite my long-standing relationship with the company, I have encountered numerous disappointments in my recent interactions with them. In December, I placed an order that I never received. Despite reaching out to them multiple times via email, I received no response. Frustrated, I made numerous calls to their customer service, only to be met with unhelpful assistance. After finally deciding to cancel my order, I was appalled to discover that they had still charged my bank account. The lack of accountability and customer care is simply unacceptable. The most disheartening part of this entire experience is the fact that I have been a loyal patron for two decades, yet the company seemed indifferent to my concerns. Their failure to rectify the situation promptly and efficiently has left me deeply disappointed. After being informed that my case was "elevated to upper management," I realized that this level of negligence and poor service is indicative of a larger issue within the company. It is with a heavy heart that I have come to the conclusion that I must seek out a new company for my needs. My hope in sharing this review is that the company takes the necessary steps to address these systemic issues and recommit to providing the exceptional service that once earned them my long-term loyalty. As for now, I am left with no choice but to take my business elsewhere.

Customer Loyalty Betrayed: A 20-Year Journey Comes to an Abrupt End

Having been a dedicated patron of puritan.com for two decades, I find myself at a crossroads of disappointment and frustration. In what should have been a seamless continuation of our long-standing relationship, recent experiences have left me questioning everything I once valued about this company. Despite my unwavering loyalty, the shelves seem barren, with items perpetually out of stock. A perfect storm of dismay hit when my eagerly anticipated December order failed to materialize. Frantic emails went unanswered, leaving me in a state of utter bewilderment. It was only after multiple exasperated phone calls that I mustered the courage to cancel the order. To my dismay, the ordeal did not end there, as my bank account was inexplicably debited the very next day, adding insult to injury. The promised resolution? A waiting period of up to four days for a refund, with the ominous caveat that failure to receive it would necessitate further calls on my end. As I pressed for answers, the unsettling revelation that my case had been 'elevated' to upper management only served to emphasize the stark decline in service standards. The very essence of what drew me to this company now feels like a distant memory. The palpable sense of betrayal lingers as I reluctantly contemplate seeking solace elsewhere. The once unbreakable bond forged over years of mutual trust has been irreparably shattered, leaving me with no choice but to bid farewell to a chapter that defined a significant part of my consumer journey. In this era of fleeting allegiances, the void left by the erosion of customer relationships is a poignant reminder of the value of integrity and respect in every transaction. As I embark on the search for a new companion in the realm of shopping, I carry with me the bittersweet memories of what once was, a testament to the profound impact of service excellence - and its devastating absence.

Puritan’s Pride: A Disheartening Experience for a Long-time Loyal Customer

After reading your distressing experience with Puritan's Pride, I can't help but empathize with the frustration and disappointment you've endured after 30 years of loyalty. It's truly disheartening to witness a company that once stood as a reliable source for supplements fall from grace in such a spectacular fashion. The fact that you've experienced such a drastic decline in service and product availability over the past few months is appalling. It's clear that the issues you've faced extend far beyond mere inconvenience. The lack of stock, broken promises, and dismissive treatment from customer service are all indicators of a company that has lost touch with its customers' needs and expectations. Your detailed account of the numerous shortfalls in Puritan's Pride's service underscores the magnitude of the problem. From orders missing items to unfulfilled promises of honoring previous offers, it's evident that the deterioration in their performance has reached an unacceptable low. I commend you for taking the time to voice your concerns directly to the company. Your feedback is invaluable, and I hope that Puritan's Pride takes it to heart and implements the necessary changes to regain your trust and loyalty. It's evident that your patience and loyalty have been severely tested, and it's understandable that you are considering seeking alternative sources for your supplements. After all, a customer of your caliber deserves to be appreciated and valued, rather than feeling like an afterthought. I sincerely hope that Puritan's Pride heeds your words and works towards rectifying the issues that have caused such disappointment. Your willingness to provide constructive feedback reflects your desire for improvement rather than simply walking away from a long-standing relationship. I trust that your account of these troubling experiences will serve as a wakeup call for Puritan's Pride to reevaluate its approach and prioritize the satisfaction of its loyal customer base. Thank you for sharing your story and shedding light on the unfortunate decline of a once-trusted supplements source.

An Authentic Review of Puritan’s Pride: Loyalty Betrayed

After reading through the straightforward and disheartening experience shared by a customer, it is truly disheartening to hear about the unpleasant encounter with Puritan's Pride. Loyalty should be treasured by companies, not exploited nor misrepresented. This customer’s account sheds light on a troubling situation where the trust between buyer and seller was compromised. The abrupt accusation of being a reseller, followed by exclusion from the rewards program, reflects a lack of respect for the customer’s patronage. The customer's frustration is palpable from their unsuccessful attempts to seek clarification through phone calls and emails, only to be met with unresponsiveness and technical barriers. One can only imagine the disappointment and inconvenience caused by such treatment. When a company fails to uphold its promises and instead opts for deception and evasion, it tarnishes its reputation and erodes the bond with its customers. It is my hope that this feedback serves as a warning to Puritan's Pride, urging them to revise their practices and prioritize transparency and integrity in their dealings. Customers deserve honesty and respect in all interactions, especially when it comes to loyalty rewards and appreciation for their continued support. Let us hope for a resolution that honors the customer's trust and upholds the values of ethical business practices.

A Loyal Customer’s Honest Journey With Puritan.com

As a dedicated customer for the past 40 years, my journey with Puritan.com has been both fulfilling and disappointing. Over the years, I have relied on their products for my health and wellness needs, finding solace in the quality and reliability they once offered. However, recent experiences have left me disheartened. The current unavailability of essential items on their website has presented a significant challenge. It saddens me to see that the products I have trusted for decades are now consistently out of stock. It has become increasingly frustrating to secure the items I depend on for my well-being. Moreover, the only alternative presented seems to be purchasing from Puritan via Amazon, where prices are inflated. This exorbitant pricing not only adds financial strain but also diminishes the trust and loyalty I have cultivated over the years. As much as it pains me to admit, it feels like my enduring relationship with Puritan.com is at a crossroads. The struggles and hurdles encountered have tested my allegiance, leaving me contemplating the future of this partnership. In sharing my experience, I hope that Puritan.com revisits its commitment to customers who have stood by them through the decades. As a loyal patron, I long for the days when their products were easily accessible and fairly priced, allowing me to prioritize my health without unnecessary obstacles. While my journey with Puritan.com currently faces challenges, I remain optimistic that they will heed the concerns of a devoted customer and strive to regain the trust and confidence that once defined our relationship.

Been a buyer for 40 years

My evaluate for puritan.com Been a buyer for 40 years. Now every part is out of inventory at puritan.com, except you purchase from Puritan by way of Amazon at inflated costs. Seems like my relationship with them is over.

Transformed my Shopping Experience: Puritan.com Review

I can't express my gratitude enough for Puritan.com. Initially, I encountered a technical issue, unable to access the site. But instead of giving up, I found a silver lining - eBay led me to Puritan.com. Not only did I find everything I needed, but the quality and service surpassed my expectations. Puritan.com, you've transformed my shopping experience and earned a loyal customer. Thank you for providing an exceptional alternative, ensuring I didn't miss out on your incredible products.

Exceptional Quality and Service, but Current Technical Issue Is Disappointing

As a long-time customer of Puritan, I have always been impressed by the exceptional quality of their products and the top-notch service provided. However, recently I've encountered a frustrating issue that has left me unable to access their website via my computer for several weeks. The inability to reach them has been disappointing, especially considering the years of seamless transactions and reliable support I've experienced with them. I've reached out to their customer service, and they have been responsive, but the technical issue persists. I truly hope that this matter is resolved soon because I value the products and the overall experience that Puritan has consistently provided. Despite this current setback, I remain optimistic that they will address this issue promptly and continue to uphold their reputation for excellence. In the meantime, I'm eagerly looking forward to being able to once again access their website and continue enjoying the benefits of their outstanding products and service.

Turning a Negative Experience into a Learning Opportunity at puritan.com

They say that every cloud has a silver lining, and my experience with puritan.com has been a testament to that. It all started on 14th July when I made a purchase with the belief that the products were coming from the UK, only to receive the wrong product initially. The customer service's slow response and the hassle of arranging an exchange was frustrating, to say the least. I was even asked to pay upfront for the exchange, despite it being their mistake. After a long and arduous process, I finally received the refund for the cost of the products in October, only to receive the same incorrect product again. The back and forth for the refund of my return costs was equally exasperating, with no clear resolution in sight. However, amidst the frustration and disappointment, this experience has taught me the importance of thorough research before making a purchase. It has also highlighted the significance of effective communication and seamless customer support. While the ordeal lasted almost 5 months, it has motivated me to be more cautious and discerning as a consumer. I have also come to appreciate the value of companies that take ownership of their mistakes and strive to rectify them promptly. Despite the challenges, I am grateful for the opportunity to learn and grow from this experience. It has emphasized the significance of customer-centric practices and the impact of customer service on the overall shopping experience. I hope that puritan.com can use this feedback constructively to enhance their processes and prevent such extended inconveniences for future customers. Thank you for the learning experience, puritan.com.

Revitalized My Shopping Experience with Top-Notch Service and Quality Products

When I first stumbled upon puritan.com, I was skeptical due to a previous negative experience. However, I decided to give it a try, and I can confidently say that the team at puritan.com has completely revitalized my shopping experience. Their dedication to top-notch customer service and high-quality products has won me over. From the moment I landed on their website, I was greeted by a seamless browsing experience. The layout was user-friendly, and I easily found the products I was looking for. Unlike my past experiences, everything was in stock, and I was impressed by the wide array of options available. What truly sets puritan.com apart is their exceptional customer service. I had a few inquiries, and the support team was not only prompt but also incredibly knowledgeable and friendly. It's refreshing to interact with a company that values its customers and goes above and beyond to assist them. In addition to their remarkable service, the products I ordered exceeded my expectations. The quality was evident, and I could feel the positive impact they had on my well-being. Overall, puritan.com has restored my faith in online shopping. I highly recommend them to anyone looking for a hassle-free experience and premium products. Thank you, puritan.com, for setting the bar high and delivering excellence at every turn.

Embracing Change with Vitacost: A Farewell to Puritan After Decades

As a loyal customer of Puritan for nearly five decades, navigating the sudden unavailability of products over the past year was a challenging experience. It felt like parting ways with a trusted friend, leaving me in search of a new reliable source. Transitioning to Vitacost has been a breath of fresh air, offering superior products that are consistently in stock and swiftly delivered within 3 to 4 days. This shift not only met my needs but also exceeded my expectations, making the decision to bid adieu to Puritan bittersweet yet necessary. Thank you, Vitacost, for ushering in this new chapter with seamless service and high-quality products!