Users Voice for Puritan

60% users rated Terrible
6% users rated Poor
0% users rated Average
11% users rated Very Good
24% users rated Excellent
Pie Chart Review Representation for Puritan
Puritan Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Jul 2019

Last updated by on 08 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Oct 2022 2 2.5 5 5 4 4.2
Nov 2022 5 3 5 5 3.3 2.8
Dec 2022 5 5 5 1 5 5
Jan 2023 3 5 5 5 2.7 3.4
Mar 2023 5 1.8 5 1.7 3 5
Line Chart for Rating of peer stores

puritan.com

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Detailed Puritan Review by

Introduction

Puritan.com is a reputable online store that offers a wide range of health and wellness products. The company has been in operation since 1956 and is based in Massachusetts, USA. Puritan's mission is to provide high-quality products at affordable prices, making healthy living accessible to everyone.

Pros and Cons

Pros:
  • Extensive product range
  • Affordable pricing
  • Free shipping on orders over $49
  • Discounts and promotions available
  • 100% satisfaction guarantee
Cons:
  • Limited free shipping options for orders under $49
  • Returns and exchanges can be a hassle
  • Limited international shipping

User Experience

Puritan.com has a simple and easy-to-use website that allows customers to shop by categories such as vitamins, herbs, beauty, and groceries. The site is well-organized, with clear product descriptions and customer reviews. Customer service is available via phone, email, or live chat, and the team is responsive and friendly.

Pricing and Value for Money

Puritan offers competitive pricing compared to other health and wellness retailers. The company offers discounts and promotions on a regular basis, making their products even more affordable. Furthermore, customers can enroll in the company's rewards program to earn points for future purchases, adding even more value for money.

Alternatives

Alternative health and wellness retailers include Swanson Health Products, iHerb, and Vitacost. These companies offer similar products and pricing to Puritan.com.

Customer Service

Puritan.com offers customer service via phone, email, or live chat. The team is responsive and friendly, and customers can expect prompt assistance with any issues they may have.

Product Quality and Selection

Puritan offers high-quality health and wellness products, including vitamins, supplements, herbs, beauty, and groceries. Their product selection is extensive, with many options to choose from. Furthermore, all of their products are tested for quality and purity.

Website Usability

Puritan.com has a well-designed website that is easy to navigate. Customers can easily search for products by category, keyword, or brand. The site also features helpful filters and sorting options for more efficient shopping.

Returns and Exchanges

Puritan allows returns and exchanges within 60 days of purchase. Customers must obtain a return authorization number before sending their product back. However, some customers have reported difficulty with the return process, particularly with shipping fees and restocking fees.

Promotions and Discounts

Puritan offers discounts and promotions on a regular basis, often through email newsletters or social media. Customers can also enroll in the company's rewards program to earn points for future purchases.

Reputation

Puritan.com has a strong reputation for offering high-quality health and wellness products at affordable prices. The company has been in operation for over 60 years and has served millions of satisfied customers.

Payment Options

Puritan.com accepts major credit cards, PayPal, and Amazon Pay as payment methods.

Loyalty Programs

Puritan's rewards program allows customers to earn points for every dollar spent. Points can be redeemed for discounts on future purchases.

Customer Reviews

Puritan.com features customer reviews for most products, allowing customers to get an idea of the quality and effectiveness of the product before purchasing.

Community Involvement

Puritan.com is actively involved in the community, supporting local charities and organizations. The company also participates in environmental initiatives to reduce its carbon footprint.

Shipping and Costs

Puritan.com offers free shipping on orders over $49 within the continental US. Shipping fees for orders under $49 vary based on the weight and destination of the package. International shipping is available, but fees and delivery times can vary depending on the destination.

Puritan Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Lori Hester

Review Submission Date: 2022-12-30

Review Title: Puritan's Pride will limit the points you can earn! Changes are made without full disclosure to customers
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Review Description: I have been a loyal Puritan's Pride customer for several years. I have always been able to redeem my points earned up until this year 2022. It appears that they put a limit on how many points a person can earn in a year without giving their customers full disclosure up front. It will take you several clicks to find this information. They will not make any exceptions. To me, this is poor customer service especially for customers who purchase a lot of products with this company. Buyer beware!

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Reviewer Name: Sherry Arora

Review Submission Date: 2022-11-16

Review Title: Do not buy from them!
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Review Description: Do not buy from them!! I paid 40 GPD for vitamins over two weeks ago - and nothing! No communication, still no delivery! I have e-mailed them about FOUR times, they are just not responding clearly. Their first communication was that they have no record of my order! They 2nd they gave me a date for delivery - and still no sign of this!! I've shared proof of purchase 3 times! So no further forward! The vitamins have been suggested by my GP!

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Reviewer Name: Jim Pamment

Review Submission Date: 2022-08-18

Review Title: Well where do I start
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Review Description: Well where do I start , to purchase an item and pay is extremely easy, however when your order does not turn up the fun begins, I called and called and never got through , the website to contact them is absolutely rubbish , You guys need to spend some money on you website , make it more user and customer friendly I did get through eventually on the phone and a refund was done straight away so that is great. Shame I never got to try your products as they came highly recommended "…………

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Reviewer Name: Ben A.

Review Submission Date: 2022-08-15

Review Title: Bought strawberry Greek yogurt protein…
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Review Description: Bought strawberry Greek yogurt protein bars from them were extremely hard broke my upper left tooth, #11. Bad customer service . Avoid.

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Reviewer Name: Gregory Nolan

Review Submission Date: 2022-08-05

Review Title: Unsatisfactory
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Review Description: Unsatisfactory. Longtime customer going back to 1980s. Good products but poor customer service. Last package i ordered i followed on their tracking system. When i was notified the package delivered it actually wasnt. I called puritan and they said common. Why have a tracking system if its useless.

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Reviewer Name: billye timbes

Review Submission Date: 2022-07-12

Review Title: 30 years good service
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Review Description: I've used Puritan's Pride for the cheapest vitaminis and beauty creams, etc, for at least 30 years and have never had a problem with the company, always straightforward advertising and good service, best value.

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Reviewer Name: Darryl Tonak

Review Submission Date: 2022-01-17

Review Title: Recently placed order with puritans…
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Review Description: Recently placed order with puritans pride and the order delivered was for the wrong product. We have made two calls to customer service with no success in getting product ordered. We requested a customer service supervisor which was denied. We made online request for someone to contact us. No contact has been made. No contact from them, no correct product shipped, no refund.

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Reviewer Name: Darryl Tonak

Review Submission Date: 2022-01-17

Review Title: Recently placed order with puritans…
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Review Description: Recently placed order with puritans pride and the order delivered was for the wrong product. We have made two calls to customer service with no success in getting product ordered. We requested a customer service supervisor which was denied. We made online request for someone to contact us. No contact has been made. No contact from them, no correct product shipped, no refund.

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Reviewer Name: Steve Bozell

Review Submission Date: 2022-01-13

Review Title: I like that they're not a 'woke' company
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Review Description: AFAIK Puritan's is not one of these 'woke' companies. No social justice warrior messages on their website or on Twitter, and they haven't joined or donated to any left-wing organizations like Civic Alliance, etc that I'm aware of. I was once an iHerb customer until I found out that they support the anti-Trump group StopHateForProfit. I immediately stopped ordering from iHerb for life. Puritan's Pride has all of the vitamins that I need.

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Reviewer Name: Steve Bozell

Review Submission Date: 2022-01-13

Review Title: I like that they're not a 'woke' company
Customer Support   

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Review Description: AFAIK Puritan's is not one of these 'woke' companies. No social justice warrior messages on their website or on Twitter, and they haven't joined or donated to any left-wing organizations like Civic Alliance, etc that I'm aware of. I was once an iHerb customer until I found out that they support the anti-Trump group StopHateForProfit. I immediately stopped ordering from iHerb for life. Puritan's Pride has all of the vitamins that I need.