Puritan Reviews

Voted Terrible (1/5)

259 Votes

62 Reviews

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In the Pharmacy category

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84% users rated Terrible
0% users rated Poor
5% users rated Average
8% users rated Very Good
3% users rated Excellent
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E edward matthews
7 days ago

Time to Move on

My review for puritan.com Like so many others, I've been forced to say "goodbye" to a company I've bought from for years and years. Any time I've tried to order, more items are out-of-stock than available. If this were the case with other companies, I might understand. But competitors are ok. And fortunately, I had the good sense not to get involved with their rewards program. Goodbye, old friend.
W Wayne Chadwick
28 days ago

Beware!

My review for puritan.com Beware!! I’ve been a long time customer Puritan they had a product I tried it I did not click on automated delivery they shipped it to me anyhow deducted it from my account I called them three times they told me it would cost me $14 to ship it back on something I never ordered I’m done with Puritan
R Ruth Keitz
29 days ago

Incompetent Mess of a Company

My review for puritan.com Like all the other longtime customers I am done with this mess of a company. Order paid via PayPal. Not sent because an item was out of stock, then 2 items and 3 items. Called after 1 1/2 weeks and demanded that in stock items be sent. No action after 2 days. Called again. Available items were to be expedited; PayPay could be refunded but I could not put the new charge on PayPal, I would need to give a credit card to someone outside the USA. No way! I am not opening myself up to theft. Canceled the entire order and demanded full refund of the original order. This company is a mess. I will never order from them again. All potential buyers BEWARE!!!
S Sidney Beitel
42 days ago

PURITAN PRIDE TAKEN OVER BY AQUASITION.

My review for puritan.com Been a buyer with my wife for 14 years. I am a reseller and being so in the last 5 or so years had to join their Special Orders Program for resellers. Recently they had asked me to join special orders again. Sent in our applications again with no response. All orders which I made on line were canceled. They are not restocking with products. It his is all part of a plan in which they do not want to tell the public. Nestles took over the company through aquasition. Now they plan to dismantle it from all 4 sides. Customer Service acts like they have no idea what is going on and don't want to talk about it. I told Customer Service they are a bunch of dumb asses. And they will be on the unemployment line a few weeks from now. They are either stupid or they are told to zip it. What a wast for a company to go under fron a take over from Nestles.
C customer
46 days ago

20 Years of Loyalty Shattered: A Disappointing Experience with Puritan.com

I have been a loyal customer of puritan.com for two decades, but recently, my trust in them has been shattered. Despite my long-standing relationship with the company, I have encountered numerous disappointments in my recent interactions with them. In December, I placed an order that I never received. Despite reaching out to them multiple times via email, I received no response. Frustrated, I made numerous calls to their customer service, only to be met with unhelpful assistance. After finally deciding to cancel my order, I was appalled to discover that they had still charged my bank account. The lack of accountability and customer care is simply unacceptable. The most disheartening part of this entire experience is the fact that I have been a loyal patron for two decades, yet the company seemed indifferent to my concerns. Their failure to rectify the situation promptly and efficiently has left me deeply disappointed. After being informed that my case was "elevated to upper management," I realized that this level of negligence and poor service is indicative of a larger issue within the company. It is with a heavy heart that I have come to the conclusion that I must seek out a new company for my needs. My hope in sharing this review is that the company takes the necessary steps to address these systemic issues and recommit to providing the exceptional service that once earned them my long-term loyalty. As for now, I am left with no choice but to take my business elsewhere.
C customer
46 days ago

Ordered with this company for 20 years

My review for puritan.com Ordered with this company for 20 years. Recently, nothing is in stock and my last order from December, NEVER received, sent several emails, no response. On my third call today, because I finally cancelled the order, yet they charged my bank account yesterday - response??? - I will have to wait up to 4 days to get my money back. Call them if I don't. Worst service ever. I asked what was wrong with the company, they told me my case was elevated to upper management. Sad that I must find a new company.
A Arvid Deusenberg
47 days ago

Puritan’s Pride: A Disheartening Experience for a Long-time Loyal Customer

After reading your distressing experience with Puritan's Pride, I can't help but empathize with the frustration and disappointment you've endured after 30 years of loyalty. It's truly disheartening to witness a company that once stood as a reliable source for supplements fall from grace in such a spectacular fashion. The fact that you've experienced such a drastic decline in service and product availability over the past few months is appalling. It's clear that the issues you've faced extend far beyond mere inconvenience. The lack of stock, broken promises, and dismissive treatment from customer service are all indicators of a company that has lost touch with its customers' needs and expectations. Your detailed account of the numerous shortfalls in Puritan's Pride's service underscores the magnitude of the problem. From orders missing items to unfulfilled promises of honoring previous offers, it's evident that the deterioration in their performance has reached an unacceptable low. I commend you for taking the time to voice your concerns directly to the company. Your feedback is invaluable, and I hope that Puritan's Pride takes it to heart and implements the necessary changes to regain your trust and loyalty. It's evident that your patience and loyalty have been severely tested, and it's understandable that you are considering seeking alternative sources for your supplements. After all, a customer of your caliber deserves to be appreciated and valued, rather than feeling like an afterthought. I sincerely hope that Puritan's Pride heeds your words and works towards rectifying the issues that have caused such disappointment. Your willingness to provide constructive feedback reflects your desire for improvement rather than simply walking away from a long-standing relationship. I trust that your account of these troubling experiences will serve as a wakeup call for Puritan's Pride to reevaluate its approach and prioritize the satisfaction of its loyal customer base. Thank you for sharing your story and shedding light on the unfortunate decline of a once-trusted supplements source.
R Rozain
50 days ago

Puritan’s Pride is DISHONEST

My review for puritan.com Extremely dishonest handling of reward points by the company. This seems to have started with NESTLE buying the company. They suddenly accused me of being a reseller and cut me off the rewards points program. This was a day after they commended my loyalty and said that for the whole of January 2024. I had been given double points for December as my "birthday month." I have called and/or emailed several times with no response. When you email the email bounces back with a statement that they cannot handle the volume of email but it is clear they have received the email. I have proof. When you give them a negative rating on the phone they tell you that they will call back and to enter your phone number. Each time they tell you the phone number is wrongly entered. ALL in all they are DISHONEST in every way. I had to choose a date of the incident and I chose Jan 5. It has been going on since the beginning of the month.
M Mark
52 days ago

A Loyal Customer’s Honest Journey With Puritan.com

As a dedicated customer for the past 40 years, my journey with Puritan.com has been both fulfilling and disappointing. Over the years, I have relied on their products for my health and wellness needs, finding solace in the quality and reliability they once offered. However, recent experiences have left me disheartened. The current unavailability of essential items on their website has presented a significant challenge. It saddens me to see that the products I have trusted for decades are now consistently out of stock. It has become increasingly frustrating to secure the items I depend on for my well-being. Moreover, the only alternative presented seems to be purchasing from Puritan via Amazon, where prices are inflated. This exorbitant pricing not only adds financial strain but also diminishes the trust and loyalty I have cultivated over the years. As much as it pains me to admit, it feels like my enduring relationship with Puritan.com is at a crossroads. The struggles and hurdles encountered have tested my allegiance, leaving me contemplating the future of this partnership. In sharing my experience, I hope that Puritan.com revisits its commitment to customers who have stood by them through the decades. As a loyal patron, I long for the days when their products were easily accessible and fairly priced, allowing me to prioritize my health without unnecessary obstacles. While my journey with Puritan.com currently faces challenges, I remain optimistic that they will heed the concerns of a devoted customer and strive to regain the trust and confidence that once defined our relationship.
M Mark
52 days ago

Been a customer for 40 years

My review for puritan.com Been a customer for 40 years. Now everything is out of stock at puritan.com, unless you buy from Puritan via Amazon at inflated prices. Looks like my relationship with them is over.
W Wayne Chadwick
54 days ago

Transformed my Shopping Experience: Puritan.com Review

I can't express my gratitude enough for Puritan.com. Initially, I encountered a technical issue, unable to access the site. But instead of giving up, I found a silver lining - eBay led me to Puritan.com. Not only did I find everything I needed, but the quality and service surpassed my expectations. Puritan.com, you've transformed my shopping experience and earned a loyal customer. Thank you for providing an exceptional alternative, ensuring I didn't miss out on your incredible products.
G Glenda
65 days ago

Exceptional Quality and Service, but Current Technical Issue Is Disappointing

As a long-time customer of Puritan, I have always been impressed by the exceptional quality of their products and the top-notch service provided. However, recently I've encountered a frustrating issue that has left me unable to access their website via my computer for several weeks. The inability to reach them has been disappointing, especially considering the years of seamless transactions and reliable support I've experienced with them. I've reached out to their customer service, and they have been responsive, but the technical issue persists. I truly hope that this matter is resolved soon because I value the products and the overall experience that Puritan has consistently provided. Despite this current setback, I remain optimistic that they will address this issue promptly and continue to uphold their reputation for excellence. In the meantime, I'm eagerly looking forward to being able to once again access their website and continue enjoying the benefits of their outstanding products and service.
S Sophie
72 days ago

Turning a Negative Experience into a Learning Opportunity at puritan.com

They say that every cloud has a silver lining, and my experience with puritan.com has been a testament to that. It all started on 14th July when I made a purchase with the belief that the products were coming from the UK, only to receive the wrong product initially. The customer service's slow response and the hassle of arranging an exchange was frustrating, to say the least. I was even asked to pay upfront for the exchange, despite it being their mistake. After a long and arduous process, I finally received the refund for the cost of the products in October, only to receive the same incorrect product again. The back and forth for the refund of my return costs was equally exasperating, with no clear resolution in sight. However, amidst the frustration and disappointment, this experience has taught me the importance of thorough research before making a purchase. It has also highlighted the significance of effective communication and seamless customer support. While the ordeal lasted almost 5 months, it has motivated me to be more cautious and discerning as a consumer. I have also come to appreciate the value of companies that take ownership of their mistakes and strive to rectify them promptly. Despite the challenges, I am grateful for the opportunity to learn and grow from this experience. It has emphasized the significance of customer-centric practices and the impact of customer service on the overall shopping experience. I hope that puritan.com can use this feedback constructively to enhance their processes and prevent such extended inconveniences for future customers. Thank you for the learning experience, puritan.com.
T TOM RIZZARDO
77 days ago

Revitalized My Shopping Experience with Top-Notch Service and Quality Products

When I first stumbled upon puritan.com, I was skeptical due to a previous negative experience. However, I decided to give it a try, and I can confidently say that the team at puritan.com has completely revitalized my shopping experience. Their dedication to top-notch customer service and high-quality products has won me over. From the moment I landed on their website, I was greeted by a seamless browsing experience. The layout was user-friendly, and I easily found the products I was looking for. Unlike my past experiences, everything was in stock, and I was impressed by the wide array of options available. What truly sets puritan.com apart is their exceptional customer service. I had a few inquiries, and the support team was not only prompt but also incredibly knowledgeable and friendly. It's refreshing to interact with a company that values its customers and goes above and beyond to assist them. In addition to their remarkable service, the products I ordered exceeded my expectations. The quality was evident, and I could feel the positive impact they had on my well-being. Overall, puritan.com has restored my faith in online shopping. I highly recommend them to anyone looking for a hassle-free experience and premium products. Thank you, puritan.com, for setting the bar high and delivering excellence at every turn.
D Diane Sharpes
92 days ago

Like many people here

My review for puritan.com Like many people here, I've been a customer for close to 50 years and over the last year I cannot get products. I've been forced to find another reliable source and feel like I've lost a good, trustworthy friend. I'm using Vitacost and their products are superior and are consistently available and delivered within 3 or 4 days. So, like others, I'm saying goodbye to Puritan!!

Introduction

Puritan.com is a reputable online store that offers a wide range of health and wellness products. The company has been in operation since 1956 and is based in Massachusetts, USA. Puritan's mission is to provide high-quality products at affordable prices, making healthy living accessible to everyone.

Pros and Cons

Pros:
  • Extensive product range
  • Affordable pricing
  • Free shipping on orders over $49
  • Discounts and promotions available
  • 100% satisfaction guarantee
Cons:
  • Limited free shipping options for orders under $49
  • Returns and exchanges can be a hassle
  • Limited international shipping

User Experience

Puritan.com has a simple and easy-to-use website that allows customers to shop by categories such as vitamins, herbs, beauty, and groceries. The site is well-organized, with clear product descriptions and customer reviews. Customer service is available via phone, email, or live chat, and the team is responsive and friendly.

Pricing and Value for Money

Puritan offers competitive pricing compared to other health and wellness retailers. The company offers discounts and promotions on a regular basis, making their products even more affordable. Furthermore, customers can enroll in the company's rewards program to earn points for future purchases, adding even more value for money.

Alternatives

Alternative health and wellness retailers include Swanson Health Products, iHerb, and Vitacost. These companies offer similar products and pricing to Puritan.com.

Customer Service

Puritan.com offers customer service via phone, email, or live chat. The team is responsive and friendly, and customers can expect prompt assistance with any issues they may have.

Product Quality and Selection

Puritan offers high-quality health and wellness products, including vitamins, supplements, herbs, beauty, and groceries. Their product selection is extensive, with many options to choose from. Furthermore, all of their products are tested for quality and purity.

Website Usability

Puritan.com has a well-designed website that is easy to navigate. Customers can easily search for products by category, keyword, or brand. The site also features helpful filters and sorting options for more efficient shopping.

Returns and Exchanges

Puritan allows returns and exchanges within 60 days of purchase. Customers must obtain a return authorization number before sending their product back. However, some customers have reported difficulty with the return process, particularly with shipping fees and restocking fees.

Promotions and Discounts

Puritan offers discounts and promotions on a regular basis, often through email newsletters or social media. Customers can also enroll in the company's rewards program to earn points for future purchases.

Reputation

Puritan.com has a strong reputation for offering high-quality health and wellness products at affordable prices. The company has been in operation for over 60 years and has served millions of satisfied customers.

Payment Options

Puritan.com accepts major credit cards, PayPal, and Amazon Pay as payment methods.

Loyalty Programs

Puritan's rewards program allows customers to earn points for every dollar spent. Points can be redeemed for discounts on future purchases.

Customer Reviews

Puritan.com features customer reviews for most products, allowing customers to get an idea of the quality and effectiveness of the product before purchasing.

Community Involvement

Puritan.com is actively involved in the community, supporting local charities and organizations. The company also participates in environmental initiatives to reduce its carbon footprint.

Shipping and Costs

Puritan.com offers free shipping on orders over $49 within the continental US. Shipping fees for orders under $49 vary based on the weight and destination of the package. International shipping is available, but fees and delivery times can vary depending on the destination.