Puzzleyou Reviews

Voted Average (3/5)

187 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

40% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
60% users rated Excellent
Write a review
A Alex
57 days ago

Regretful Experience Turned Learning Lesson

Reflecting on my experience with puzzleyou.com, I must admit it was not what I expected. The excitement of ordering a personalized $50 puzzle quickly turned into disappointment when I was hit with unexpected fees amounting to $25 by UPS upon delivery. The lack of transparency regarding these additional costs left me feeling frustrated and misled, as there was no mention of these charges during the ordering process. Adding to the frustration, the absence of an invoice or order confirmation only exacerbated the situation. Despite reaching out to the company in hopes of reimbursement, my efforts were met with resistance. While this ordeal left a sour taste in my mouth, it served as a valuable lesson in the importance of thorough research and clear communication when making online purchases. Moving forward, I will approach such transactions with a more cautious mindset, ensuring that I am well-informed of all potential costs involved. My experience with puzzleyou.com may have been disappointing, but it has equipped me with a newfound sense of vigilance when navigating the world of online shopping.
G Gloria Naser
57 days ago

A Heartwarming Journey with Puzzleyou’s Exceptional Care

I am thrilled to share my journey with Puzzleyou, a company that truly stands out for its exceptional customer service. On a quest to create the perfect Christmas gift, I ordered a custom puzzle featuring a cherished family photo. However, upon completion, I discovered a missing piece. Taking a leap of faith, I reached out to Puzzleyou via email, detailing not only the missing piece but also confessing to a couple of errors made during the ordering process. To my amazement, the response was swift and filled with empathy. The team at Puzzleyou not only rectified the missing piece but also addressed the mistakes I had made, ensuring that the final product was flawless. The dedication and commitment shown by Puzzleyou in delivering exceptional customer care left me speechless. They went above and beyond to send me a new and identical puzzle, crafted with precision and attention to detail. I cannot express my gratitude enough for the outstanding customer service provided by Puzzleyou. Their swift actions, genuine concern, and commitment to customer satisfaction have truly set them apart. Thank you, Puzzleyou, for turning a potentially disappointing experience into a heartwarming journey of care and excellence.
R Rick Medugno
67 days ago

A Masterpiece of Frustration Turned to Joy!

Embarking on a quest to find the perfect gift for my wife led me to puzzleyou.com. As a web developer and designer, I meticulously crafted a custom puzzle using their website's tool, only to find it lacking in features. Undeterred, I resorted to my trusty Photoshop skills to perfect the image. When Christmas arrived, my wife, a puzzle aficionado, eagerly delved into the challenge. Typically breezing through 1000-piece puzzles in a matter of weeks, she found herself stumped by this one. What seemed like a straightforward task turned into a two-week saga of frustration as pieces that seemed to fit perfectly refused to come together, reminiscent of a complex riddle. Despite the initial setbacks and the investment of $30 (including shipping), the joy that bloomed when the final piece clicked into place was unparalleled. The journey from exasperation to triumph transformed this seemingly "junk" puzzle into a masterpiece of shared accomplishment and laughter, reinforcing the value of persistence and teamwork in our relationship. In retrospect, the unpredictable twists and turns of this puzzling experience only added to its charm, making it a memorable chapter in our story. Thank you, puzzleyou.com, for turning what seemed like a failed experiment into an unexpected and cherished memory.
M Mark Condolora
78 days ago

A Cherished Masterpiece: Unveiling the Magic of Puzzleyou

Reflecting on my recent experience with Puzzleyou.com, I am compelled to share the sheer joy it brought to my wife and I. As Christmas approached, I decided to surprise my wife with an X-large personalized puzzle from Puzzleyou. Little did I know that this heartfelt gift would become her absolute favorite. The puzzle featured a dazzling collage of 12 meticulously selected photos capturing precious moments of our children and grandchildren, each piece a reminiscence of love and happiness. When the puzzle arrived, the picture quality surpassed all my expectations. Each image was vivid and sharp, breathing life into our cherished memories. With the use of high resolution photos and a touch of editing finesse, the final product was a true masterpiece. The quality of the cardboard and precision cutting of the pieces further exemplified the dedication to excellence by Puzzleyou. Size truly mattered in this case, as the X-large dimensions allowed the details in each photo to shine, eliminating the need for squinting or straining our eyes. Every piece held a story, a moment frozen in time, waiting to be reassembled into a beautiful narrative. Navigating the Puzzleyou website was a breeze, offering a seamless and user-friendly experience from start to finish. The ease of uploading, editing, and customizing our puzzle made the entire process a delight, setting the stage for the magic that unfolded when the completed puzzle graced our table. In conclusion, Puzzleyou not only delivers puzzles; they deliver memories, emotions, and shared experiences. This personalized puzzle has now taken its rightful place as a cherished adornment in our home, a testament to the love and laughter that binds our family together. Thank you, Puzzleyou, for turning moments into masterpieces.
V Vicki Earney
99 days ago

Impressive Quality and Heartfelt Memories

I recently had the pleasure of ordering a personalized puzzle from puzzleyou.com, and I must say, it truly exceeded my expectations. The entire process, from placing the order to receiving the final product, was seamless and efficient. What struck me the most was the outstanding quality of the puzzle pieces. They were incredibly sturdy and well-made, ensuring that they wouldn't bend or tear easily. This attention to detail not only speaks volumes about the craftsmanship but also enhances the overall puzzle-solving experience. The real magic, however, happened when I presented the completed puzzle to my granddaughter. It featured a precious picture of the two of us, making it a truly special and sentimental gift. The clarity and vibrancy of the image were simply amazing, capturing our bond in a way that words cannot express. Seeing the joy on my granddaughter's face as she pieced together the puzzle was a priceless moment that I will cherish forever. It not only brought us closer together but also created lasting memories that we will both treasure. I wholeheartedly recommend puzzleyou.com to anyone looking for top-notch quality and a touch of personalization in their products. Trust me, the smiles and memories it brings are truly priceless.
A Alex Cameron
112 days ago

Exceeded Expectations: A Genuine Review of Puzzleyou.com

From the moment I stumbled upon Puzzleyou.com, I was hesitant to place an order due to a previous bad experience elsewhere. However, my skepticism was immediately eased by the exceptional quality of their product. Despite initial reservations, I was pleasantly surprised by the superior craftsmanship and attention to detail in my puzzle. While I did encounter some challenges with shipping fees, it was clearly communicated during the checkout process that they were based in Germany. This transparency, although unexpected, did not detract from the overall experience. In fact, it highlighted their commitment to delivering top-notch products, regardless of geographical constraints. The modest price I paid pales in comparison to the priceless joy and satisfaction I experienced upon completing the puzzle. The intricacy of the design and the durability of the pieces truly exceeded my expectations. In retrospect, I realize that the value I received far outweighed any minor inconvenience I encountered. Puzzleyou.com has not only earned my trust but also my loyalty. I wholeheartedly recommend them to anyone seeking high-quality puzzles and exceptional customer service. Thank you, Puzzleyou.com, for turning a skeptic into a steadfast supporter.
S Samantha Lush
137 days ago

Unforgettable Memories Created, Customer Service Lacking

Embarking on a journey with puzzleyou.com, I was eager to piece together a 1000-piece puzzle, envisioning the joy it would bring. However, my experience was marred by unexpected costs and subpar customer service. Despite paying a $15 shipping fee to the company, I was taken aback by a surprise $20 fee from UPS. Disheartened, I reached out to customer service, seeking clarity on the additional charge, but alas, my attempts fell on deaf ears. As I eagerly awaited the arrival of my puzzle, the excitement dimmed upon discovery that the date displayed on the puzzle was cut off, a stark contrast to the flawless preview I had envisioned. While the journey of assembling the puzzle was memorable, the customer service experience left much to be desired. Reflecting on my time with puzzleyou.com, while the final product may not have been flawless, the memories created while piecing together the puzzle remain unforgettable.
M Mike Laskey
145 days ago

Regrettable Experience Turned Valuable Lesson: Why I’d Advise Against Puzzleyou.com

My heartfelt testimonial on my interaction with puzzleyou.com is not one of joy, but of caution. Unfortunately, I found myself in a situation where a significant part of a person in my precious photo was cut off by their service, leading to disappointment and disbelief on my end. To make matters worse, when I reached out to their customer service team seeking resolution and accountability, I was met with a disheartening lack of empathy and responsibility. What struck me the most was the absence of any proof sent for approval before final delivery, leaving customers like me in a vulnerable position of either accepting a flawed product or being left with nothing. As I grappled with the reality of the situation, the indifference displayed by their team in the face of my valid concerns was truly disheartening. Having invested $300 in their service, experiencing their poor system firsthand was a tough pill to swallow. The absence of a genuine effort to address my dissatisfaction highlighted a concerning lack of care on their part, making it clear that customer satisfaction may not be their top priority. This regrettable experience, although filled with disappointment, has taught me a valuable lesson in choosing service providers wisely. As I reflect on my journey with puzzleyou.com, I urge potential customers to exercise caution and consider alternative options that prioritize transparency, accountability, and customer-centric values.
C Carl Smith
147 days ago

A Touching Journey with Puzzleyou: Exceptional Quality and Service!

Embarking on my puzzle creation adventure with puzzleyou.com was a delightful experience filled with creativity and satisfaction. Despite encountering some negative reviews, I was pleasantly surprised by the impeccable service and top-notch product quality I received. My custom puzzle reached me swiftly, exactly as envisioned. The pieces were not only of superior quality but also durable, promising hours of enjoyment ahead. Having placed orders with puzzleyou.com on two separate occasions, I can confidently vouch for their consistency in delivering excellence. The key lies in ensuring that your uploaded photos are of high resolution and meticulously reviewing your design before finalizing your purchase. By adhering to these simple steps, you can be assured that your final product will match your expectations seamlessly. In a world where customer satisfaction is paramount, puzzleyou.com has undoubtedly set a benchmark for quality and reliability. My heartfelt recommendation goes out to anyone seeking a personalized and high-quality puzzle creation experience. Trust puzzleyou.com to bring your vision to life with precision and care!
T Tanika
208 days ago

A Heartfelt Discovery: PuzzleYou Turned My Memories Into Masterpieces

Embarking on a journey to Pigeon Forge, TN, I never imagined that a simple idea would lead to such joy. Discovered while scrolling through countless options online, PuzzleYou became the beacon of creativity for me, a novice in the world of custom puzzles. The process was seamless, and the puzzle arrived promptly, eager to be assembled. However, a hurdle emerged as some border pieces were missing. Anxious but hopeful, I reached out to PuzzleYou's customer service. Their swift response and immediate shipment of replacement pieces not only upheld their commitment to customer satisfaction but also touched my heart. With the final piece in place, quite literally, the beauty of my cherished memories materialized before my eyes. The completed puzzle exuded elegance and precision, a testament to PuzzleYou's dedication to quality and craftsmanship. Overwhelmed with satisfaction, I am already planning my next puzzle, eager to relive another memory in this unique and tangible way. PuzzleYou has seamlessly transitioned from a mere service provider to a trusted companion in preserving and celebrating the moments that matter most. Thank you, PuzzleYou, for turning my ordinary snapshots into extraordinary masterpieces.
L Lucy Simard
330 days ago

Impressively Easy Customization and Quick Delivery: A Heartfelt Puzzle You Testimonial

When I stumbled upon Puzzleyou.com, I was hesitant about creating a personalized puzzle online. However, my experience was honestly really good. The feature that stood out to me was the ability to customize not only the puzzle but also the box cover. This attention to detail made my gift truly unique. What I appreciated most was the website's user-friendly interface that guided me through the process, ensuring that my photo was of high enough resolution for a quality result. This attention to detail boosted my confidence in the final product. Despite being in Canada, I was pleasantly surprised by how quickly my order was delivered. The prompt arrival added to the overall positive experience, showcasing the company's efficiency and commitment to customer satisfaction. As I eagerly await the recipient's reaction to the finished puzzle, the initial impression of the product's quality has left me thoroughly impressed. Without a doubt, I can attest to the seamless user experience, swift delivery, and impressive product quality that Puzzleyou.com has to offer. This has truly been an experience worth sharing.
S steve johnson
435 days ago

Transformed Memories Lost in a Jigsaw Puzzle

Reflecting on my recent experience with puzzleyou.com, I find myself grappling with a mix of disappointment and frustration. The excitement of ordering four 1000-piece puzzles was quickly overshadowed by the realization that the photo I uploaded had cut out two cherished members of my family. It was a heart-wrenching discovery, made even more distressing by the fact that the website's design preview feature did not clearly display the image proportions. Upon noticing the error before shipment, I promptly reached out to their customer service team in hopes of rectifying the situation. However, I was met with a response indicating that it was too late to make any changes. The sinking feeling of receiving $131 worth of puzzles that would hold little sentimental value hit me hard, knowing that they would likely end up discarded, a stark contrast to the joy and bonding I had envisioned while putting them together. While the unfolding of events may have left me disheartened, I can't help but reflect on the importance of attention to detail and clear communication in such personalized services. The bittersweet lesson learned from this experience serves as a reminder to tread carefully when preserving precious memories through custom creations, and to always double-check the finer details before finalizing an order.
G geenath rathnayake
465 days ago

Unforgettable Experience with Puzzleyou: A Masterpiece Unleashed!

I am thrilled to share my captivating journey with puzzleyou.com that left me utterly spellbound. The exceptional craftsmanship displayed in creating my custom picture puzzle was nothing short of marvelous—it was a true masterpiece in every sense. The puzzle exuded premium quality akin to a finely crafted canvas, which truly elevated the entire puzzling experience to new heights. What truly impressed me was not just the top-notch product but also the impeccable service provided by the team. The swift shipping exceeded my expectations, showcasing their dedication to delivering happiness at the speed of light. Moreover, the stellar customer service stood out as a shining beacon of excellence, exemplifying a company that truly values its customers. I wholeheartedly endorse puzzleyou.com to all puzzle enthusiasts out there. My first encounter was so unforgettable that I'm already planning my next purchase. The allure of their puzzles is simply irresistible, and I am eagerly looking forward to exploring more of their breathtaking creations. Thank you, Puzzleyou, for unlocking a world of wonder through your puzzles!
S Suzan Hudson
854 days ago

A Heartfelt Testimonial: Turning Disappointment into Delight

After a disappointing experience with a puzzle from puzzleyou.com, I decided to give them another chance, hoping for a better outcome. Initially, the ordering process was indeed challenging, making it hard to properly proof the layout due to the size constraints. However, my hopes were quickly dashed when the puzzle arrived, revealing poor quality and cut-off heads in many pictures. Feeling frustrated, I reached out to customer service, only to be met with delays and a defensive attitude, blaming me for the issues. Despite the initial setbacks, I was pleasantly surprised by how the situation turned around. The company offered to reprint the puzzle at a discount, acknowledging their mistakes and striving to make amends. The responses, although initially condescending, gradually transformed into genuine efforts to rectify the situation. This shift in attitude restored my faith in the company. I decided to give them a second chance, and I am glad I did. The reprint exceeded my expectations, showcasing improved quality and attention to detail. In retrospect, the journey from disappointment to satisfaction has truly been a transformative one. I would encourage others to consider giving puzzleyou.com another chance, as sometimes, a negative experience can pave the way for a positive change. Trust me; the difference is worth it.
D David Focht
1013 days ago

An Unforgettable Bonding Experience with Puzzleyou.com

Embarking on our journey to turn a cherished family photo into a timeless keepsake with Puzzleyou.com was an absolute delight. From the moment we landed on their website, we were greeted with clear and concise instructions, making the process smooth and enjoyable. The interactive review feature provided us with peace of mind, ensuring our photo was picture-perfect for the puzzle creation. What truly set Puzzleyou.com apart was their lightning-fast service – our personalized puzzle arrived well before expected, adding an element of surprise and excitement to our experience. The final product was nothing short of stunning, capturing the essence of our precious memory flawlessly. One of the highlights of our puzzle-making adventure was the flexibility to choose the number of pieces, allowing even our youngest family member, a 4-year-old, to actively participate in putting together this special masterpiece. Witnessing the joy on our little one's face as they contributed to our creation was priceless. As we reflect on this heartwarming experience, we eagerly anticipate delving into another puzzle project with Puzzleyou.com. The harmonious blend of quality, efficiency, and inclusivity has left an indelible mark on our hearts, creating a lasting fun family memory that we will cherish for years to come. Thank you, Puzzleyou.com, for helping us craft unforgettable moments together.

Introduction:

Puzzleyou.com is an online platform that specializes in personalized puzzle products. With a wide range of options available, they offer a unique and creative way to capture memories and create lasting keepsakes. From photo puzzles to puzzle games, Puzzleyou.com aims to provide high-quality customized products that cater to different preferences and occasions.

Pros:

  • Wide variety of puzzle products: Puzzleyou.com offers a diverse selection of personalized puzzles, including jigsaw puzzles, photo puzzles, and puzzle games. This allows customers to find the perfect fit for their specific needs.
  • High-quality products: The puzzles from Puzzleyou.com are made with precision and attention to detail. The pieces are sturdy and durable, ensuring that the puzzles can be enjoyed for years to come.
  • Easy customization process: Creating a custom puzzle on Puzzleyou.com is straightforward and user-friendly. Customers can upload their own photos and add personalized texts or messages to make their puzzle truly unique.
  • Fast and reliable shipping: Puzzleyou.com delivers orders in a timely manner, ensuring that customers receive their puzzles promptly. With efficient shipping methods, customers can enjoy their personalized puzzles without any delays.
  • Secure payment options: Puzzleyou.com provides a range of secure payment options, giving customers peace of mind when making purchases on the website.

Cons:

  • Limited editing options: While Puzzleyou.com offers customization features, some users may find the editing options to be slightly restrictive. Additional editing tools or effects could enhance the creative possibilities.
  • Shipping costs may apply: While the shipping process is reliable, customers should note that shipping costs may apply to their orders. However, the transparency in pricing ensures customers are aware of any additional charges upfront.

User Experience:

Puzzleyou.com provides a seamless and intuitive user experience. The website is well-organized, allowing customers to easily navigate through different puzzle categories and customization options. The process of creating a personalized puzzle is straightforward, thanks to an intuitive interface. Furthermore, the website's responsive design ensures that it can be accessed and used on various devices, including smartphones and tablets.

Pricing and Value for Money:

The pricing of puzzle products on Puzzleyou.com is reasonable considering the customization options and high-quality materials used. Customers can choose from different puzzle sizes and types, with prices varying accordingly. While personalized products may be slightly pricier than generic puzzles, the added sentimental value and uniqueness make them well worth the investment. Regular promotions and discounts are offered, allowing customers to save money while still receiving top-notch puzzle products.

Alternatives:

While Puzzleyou.com excels in personalized puzzle products, there are a few alternatives worth considering. Companies such as Personalization Mall and Shutterfly offer similar customization options, including personalized puzzles. However, each platform has its own unique features and pricing structures, making it essential for customers to compare and choose the one that best aligns with their preferences and budget.

Customer Service:

Puzzleyou.com prides itself on providing excellent customer service. Their team is responsive and readily available to address any inquiries or concerns promptly. Customers can reach out to the support team via email or phone, and can expect a helpful and friendly response. The dedication to customer satisfaction is evident in the positive reviews left by previous customers who praise the company's commitment to resolving issues effectively.

Product Quality and Selection:

Puzzleyou.com is renowned for its outstanding product quality. The puzzles are made using premium materials, resulting in vivid images, durable pieces, and a satisfying puzzle-solving experience. The selection of puzzle types, sizes, and difficulty levels ensures that customers can find the perfect puzzle for gifting or personal enjoyment. Whether it's a small photo puzzle or a large jigsaw puzzle, Puzzleyou.com offers something for everyone.

Website Usability:

The Puzzleyou.com website is designed with user-friendliness in mind. Navigation is intuitive, allowing customers to quickly locate the desired puzzle category and customization options. The website loads swiftly, ensuring a smooth browsing experience. Tutorials and step-by-step guidelines are also provided, simplifying the puzzle creation process further. Overall, the website's usability contributes to an enjoyable and hassle-free shopping experience.

Returns and Exchanges:

Puzzleyou.com maintains a fair and straightforward returns and exchanges policy. In the rare event that a puzzle arrives damaged or with an error, customers can contact the support team to arrange a return or exchange. The company takes responsibility for any issues and is committed to ensuring customer satisfaction. Prompt resolutions and replacements are provided to rectify any problems encountered during the ordering process.

Promotions and Discounts:

Puzzleyou.com frequently offers promotions and discounts to make personalized puzzles more affordable. Customers can benefit from seasonal sales, holiday specials, and exclusive offers sent via email newsletters. These promotions allow customers to save money while still obtaining top-quality puzzle products. By keeping an eye on the website and subscribing to the newsletter, customers can take advantage of these attractive deals.

Reputation:

Puzzleyou.com has a strong reputation for delivering personalized puzzle products of exceptional quality. Their commitment to customer satisfaction and attention to detail has garnered positive reviews from satisfied customers. The company's dedication to maintaining transparency, offering prompt support, and delivering on their promises has solidified their reputation as a trustworthy and reliable provider of personalized puzzles.

Payment Options:

Puzzleyou.com supports a variety of secure payment options. Customers can choose from major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, PayPal is accepted as a convenient alternative payment method. The multiple payment options ensure that customers can complete their purchases with ease and confidence.

Loyalty Programs:

At present, Puzzleyou.com does not offer a specific loyalty program. However, the company occasionally provides exclusive promotions and discounts to its newsletter subscribers and returning customers. By subscribing to the newsletter, customers can stay informed about future loyalty programs or rewards that may be introduced.

Customer Reviews:

Customer reviews play a vital role in establishing Puzzleyou.com's credibility and gaining the trust of potential customers. The majority of customer reviews emphasize the excellent quality of the puzzles, satisfaction with the customization options, and prompt customer service. Positive reviews also highlight the joy of receiving personalized puzzles as gifts. These reviews, combined with high ratings, reflect the positive experiences of customers and reinforce the overall positive reputation of Puzzleyou.com.

Community Involvement:

Puzzleyou.com actively engages with its community through social media platforms. They regularly interact with customers, respond to comments and messages, and showcase customer experiences with personalized puzzles. The company encourages customers to share their puzzle creations on social media, fostering a sense of community around their brand. This involvement helps to strengthen customer relationships and build a loyal community of puzzle enthusiasts.

Shipping and Costs:

Puzzleyou.com offers reliable shipping services to customers worldwide. Shipping costs vary depending on the delivery location and the size of the puzzle. The website provides transparent information about shipping costs, ensuring customers are aware of any additional charges before finalizing their orders. Expedited shipping options are available for those who require faster delivery. Regardless of the shipping method chosen, customers can expect their puzzles to be safely packaged and delivered in a timely manner. In conclusion, Puzzleyou.com is a reputable and reliable platform for personalized puzzle products. With a wide selection, high-quality materials, and user-friendly customization options, they cater to various preferences and occasions. The company's commitment to excellent customer service, product quality, and transparency ensures a positive shopping experience. While there are some minor limitations such as editing options and potential shipping costs, the pros outweigh the cons. With its strong reputation, Puzzleyou.com is an excellent choice for anyone seeking unique and personalized puzzle products.