Users Voice for Qatarairways

71% users rated Terrible
6% users rated Poor
1% users rated Average
1% users rated Very Good
21% users rated Excellent
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Qatarairways Overall rating
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User Interface
Quality

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Review article published on: 26 Dec 2019

Last updated by on 08 Mar 2023

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Oct 2022 1.6 3.6 3.1 5 4.7 4.8
Nov 2022 1 4.4 4.5 5 4.2 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 1.3 4.1 4.8 5 3.3 4.8
Mar 2023 1 5 5 5 5 5
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Detailed Qatarairways Review by

Introduction

Qatar Airways is one of the most popular airlines in the world, offering an extensive network of flight destinations in over 150 countries worldwide. The airline was founded in 1993 and has since then become a major player in the aviation industry, with an impressive array of awards to its name. Qatar Airways' website, qatarairways.com, is the online hub for booking flights, checking in, managing reservations, and keeping abreast with the airline's news and updates.

Pros and Cons

Pros: - Qatar Airways is known for its exceptional in-flight service, including comfortable seating, high-quality meals and entertainment options, and superior cabin crew services. - The airline offers a diverse range of flight destinations, with an extensive network of routes covering many countries and continents. - Qatar Airways has a reputation for punctuality and reliability. - The airline's loyalty program, Privilege Club, offers a variety of benefits and perks to members, including earning and redeeming Qmiles for flights, upgrades, and other rewards. Cons: - Qatar Airways' pricing can be relatively expensive compared to other airlines, particularly for premium seats and long-haul flights. - The airline's baggage policy can be complex and may result in additional fees for excess or oversized luggage. - Some passengers have reported difficulties with customer service, particularly in resolving issues related to flights and bookings.

User Experience

Qatar Airways' website is well-designed and user-friendly, with a clean and modern interface that makes it easy to navigate and find information. The homepage showcases the airline's latest promotions and deals, as well as highlighting popular destinations and routes. The booking process is straightforward, with clear instructions and prompts to guide users through the various steps needed to complete a reservation. The website also offers a range of useful features, such as online check-in, flight status tracking, and a comprehensive FAQ section.

Pricing and Value for Money

Qatar Airways' pricing can be relatively high compared to other airlines, particularly for premium seats and long-haul flights. However, the airline does offer a range of special offers, promotions, and discounts throughout the year, such as early bird fares, seasonal sales, and package deals. Additionally, Qatar Airways' Privilege Club loyalty program offers members a range of benefits and rewards, which can help to offset the cost of flights and enhance the overall value for money.

Alternatives

Qatar Airways faces stiff competition from other major airlines, such as Emirates, Etihad Airways, and Singapore Airlines. Each of these airlines offers a similar range of destinations and services, as well as their own loyalty programs and special offers. However, Qatar Airways' reputation for exceptional in-flight service, punctuality, and reliability, as well as its extensive network of routes, sets it apart from many of its competitors.

Customer Service

Qatar Airways' customer service can be variable, with some passengers reporting issues with resolving problems related to bookings, flights, and other issues. However, the airline does offer a range of contact options, such as phone, email, and live chat support, as well as a comprehensive FAQ section on its website. Additionally, Qatar Airways' cabin crew is renowned for its exceptional level of service, which can help to make up for any shortcomings in other areas of customer service.

Product Quality and Selection

Qatar Airways' product quality is generally excellent, particularly in terms of in-flight amenities and services. The airline offers a range of seating options, including economy, business, and first-class, each of which comes with its own set of features and amenities. Additionally, Qatar Airways' in-flight meals are of a high standard, with a variety of cuisine options available to cater to different tastes and dietary requirements. The airline also offers a range of entertainment options, such as movies, TV shows, and games, to keep passengers entertained during their flight.

Website Usability

Qatar Airways' website is well-designed and user-friendly, with a clean and modern interface that makes it easy to navigate and find information. The website offers a range of features and services, such as online booking, flight status tracking, and check-in, which are all easy to use and accessible. Additionally, the website has a comprehensive FAQ section, which provides answers to many commonly asked questions and issues.

Returns and Exchanges

Qatar Airways' return and exchange policy can be complex, particularly in the case of cancellations or changes to bookings. However, the airline does offer a range of options to manage reservations, such as online modification and cancellation, as well as phone and email support for more complicated issues. Additionally, Qatar Airways' Privilege Club offers a range of benefits and rewards to members, which can help to mitigate the impact of any cancellation or change fees.

Promotions and Discounts

Qatar Airways offers a variety of special offers, promotions, and discounts throughout the year, such as early bird fares, seasonal sales, and package deals. These offers are typically available through the airline's website, as well as through travel agents and other channels. Additionally, Qatar Airways' Privilege Club loyalty program offers members a range of benefits and rewards, such as bonus Qmiles and upgrades, which can help to enhance the overall value for money of flights.

Reputation

Qatar Airways has a strong reputation in the aviation industry, particularly in terms of its in-flight service, punctuality, and reliability. The airline has won numerous awards and accolades over the years, including Skytrax's Airline of the Year award in 2011, 2012, 2015, and 2017. Additionally, Qatar Airways is a member of the oneworld alliance, which gives passengers access to a wider range of flight destinations and services.

Payment Options

Qatar Airways accepts a range of payment options, including credit cards, debit cards, and PayPal. The airline also offers a secure online payment system, which ensures that transactions are safe and secure. Additionally, Qatar Airways' Privilege Club members can earn and redeem Qmiles for flights and other rewards, which provides an additional payment option for frequent flyers.

Loyalty Programs

Qatar Airways' Privilege Club loyalty program offers a range of benefits and rewards to members, such as earning and redeeming Qmiles for flights, upgrades, and other rewards. The program features four tiers, with increasing benefits and rewards at each level. Additionally, Qatar Airways is a member of the oneworld alliance, which offers additional benefits and rewards to members of participating airlines' loyalty programs.

Customer Reviews

Customer reviews of Qatar Airways are generally positive, particularly in terms of in-flight service, punctuality, and reliability. However, some customers have reported difficulties with customer service, particularly in resolving issues related to bookings and flights. Additionally, some customers have noted that Qatar Airways' pricing can be relatively high compared to other airlines.

Community Involvement

Qatar Airways is involved in a range of community and social responsibility initiatives, including supporting education and environmental programs, and providing emergency aid and disaster relief. Additionally, the airline sponsors a number of sports and cultural events, such as the Qatar Goodwood Festival and the Qatar Airways New York City E-Prix.

Shipping and Costs

As an airline, Qatar Airways does not offer shipping services in the traditional sense. However, the airline's freight division, Qatar Airways Cargo, does offer a range of air cargo services for transporting goods and products. Prices for these services vary depending on the size and weight of the cargo, as well as the destination and delivery requirements.

Qatarairways Recent User Reviews

User Rating

5 stars

42

1 stars

146

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Reviewer Name: Shad

Review Submission Date: 2022-12-31

Review Title: Flew with Qatar Airways
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Review Description: Flew with Qatar Airways. Flight was good but had issue with privilege club points. This is where i experienced problems. Their customer service is shocking. Flew in September, still problem not sorted. Put in a official complaint, been over 2 weeks, still no response. Tried to talk to someone, i was passed on to another department who then said i have come through to the wrong department. Flying is ok but their customer service is very poor.

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Reviewer Name: Cumming Sos

Review Submission Date: 2022-12-29

Review Title: This was our 1st time flying with Qatar…
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Review Description: This was our 1st time flying with Qatar and probably our last .Their customer service is horrible. There is no customer service!! If you call, you get transferred around.So so disappointed. Just called them to complain and was told to call another time.The check in at Atlanta airport was chaotic by their staff.And they were rude.Short staffed on airplane. Never again.

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Reviewer Name: faisal mehmood

Review Submission Date: 2022-12-28

Review Title: hello last week I have at qaterairways…
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Review Description: hello last week I have at qaterairways Frankfurt to doha I had 10 hours of transit no they also give you vouchers to eat not even hotel and then at it was 1300€ for ticket a bad experience

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Reviewer Name: armaan khan

Review Submission Date: 2022-12-27

Review Title: I had a flight with qatar airline
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Review Description: I had a flight with qatar airline , before flight I asked thier airline helpline that wether I need PCR test or not, they clearly told me NO I don't need it, when I went to airport thier staff told me that u can't travel without PCR test, staff was rude and racists as well, I will never travel with these scams again,

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Reviewer Name: Richard Gough

Review Submission Date: 2022-12-26

Review Title: They don’t care about us!
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Review Description: Does anyone else find it unusual that Qatar airways doesn’t even bother to respond to the numerous 1 star reviews? I guess it backs up the point that most of us are making - they don’t care and are not interested in putting right their issues. Why should anyone bother to give their custom to such a business in the 2020’s?

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Reviewer Name: Feroz Patwa

Review Submission Date: 2022-12-26

Review Title: No refund - After cancelling within 24 hours
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Review Description: After cancelling within 24 hours, they still haven't refunded me thousands of dollars. I keep calling them and they keep giving me "wait 28 days" message. It has now been 2 months. THIEVES???

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Reviewer Name: HRM

Review Submission Date: 2022-12-24

Review Title: Qatar airways changed my flight without…
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Review Description: Qatar airways changed my flight without my acknowledgement with 8 hours delay. Do I need to say more?When I questioned them, their response was shocking.Their response was, we got you a replacement flight and you have no choice.

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Reviewer Name: Kirk Kirchev

Review Submission Date: 2022-12-22

Review Title: Avoid
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Review Description: Avoid! Trying to get back from Bangkok to the uk for Christmas and I missed my flight because of unhelpful staff - Suwadee/O in particular - the check in supervisor. Absolute b—tch with an attitude to match. No smiles, no help, no understanding She even called security on me because I wanted to take her picture - so I can complain about her behavior.

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Reviewer Name: Richard Francis

Review Submission Date: 2022-12-20

Review Title: Not the 5* service advertised
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Review Description: Sadly the journey on route to our destination in Doha was really poor customer service, no rapport held, no information with regards to what we were eating, I certainly didn’t feel it was the 5 star service advertised!

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Reviewer Name: James Ormerod

Review Submission Date: 2022-12-20

Review Title: Booked a flight last month using Avios…
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Review Description: Booked a flight last month using Avios & cash. I need to change it, and the call centre tells me I can only change it via the website. The website shows an error code, and no one-time password arrives on the final confirmation screen. The call centre still won't help. Shocking customer service, as I have been trying to change my flight for 3 days!