Queralto Reviews

Voted Poor (2/5)

131 Votes

20 Reviews

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In the Mobility Equipment Supplier category

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75% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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M Marco Sassoli
84 days ago

A Heartfelt Experience with Queralto: Overcoming Challenges and Finding Satisfaction

When I first purchased a product from queralto.com, I was excited about the possibilities it held. However, upon delivery, I encountered a major setback – the item was defective. Frantically, I reached out to their customer service multiple times via email and phone, but to my dismay, there was no response. I felt lost and frustrated, with 350 euros seemingly gone down the drain. It was disheartening to feel like I had fallen victim to a scam. Despite these obstacles, I decided not to give up. I sought alternative ways to address the situation, researching online for potential solutions. Eventually, through persistence and determination, I managed to get in touch with a different department at Queralto. To my relief, they acknowledged the issue and swiftly assisted me in processing the return. While the process was not without its challenges, I was grateful for their eventual responsiveness and support. It was a rollercoaster of emotions – from disappointment to relief and finally, gratitude. Through this experience, I learned the importance of perseverance and resourcefulness. While setbacks may initially seem insurmountable, there is always a way to find a solution. Queralto may have faltered in their initial communication, but their willingness to make amends redeemed the situation in the end. Despite the rocky start, I now look back on this experience with a sense of victory. My trust in Queralto has been partially restored, and I am grateful for the ultimate resolution of my issue. This journey, though challenging, has taught me valuable lessons in patience and problem-solving.
J jose luis alvarin martins
85 days ago

Redefining Customer Care: A Heartfelt Testimonial for queralto.com

Let me take a moment to share my experience with queralto.com. Initially, I had high hopes in considering them as a reliable resource for the elderly. However, my encounter was far from positive. The lack of professionalism, empathy, and integrity in their service left me deeply disappointed. Not to mention, the disregard for customer support unless you actively reach out is disheartening. After waiting for 14 days, they admitted to not having wheelchair batteries in stock. This delay and unpreparedness reflect poorly on their reputation. Despite their attempt to maintain a façade of excellence through curated reviews, the reality paints a different picture. queralto.com, it's time to reevaluate your values and prioritize genuine care for your customers. Your potential as an industry leader can only be sustained through authentic actions and transparent communication. Let this testimonial serve as a reminder to uphold integrity and truly listen to the voices of those you aim to serve.
E Edith Wottawa
99 days ago

Transforming Disappointment into Satisfaction: My Experience with Queralto

Let me share my recent experience with queralto.com. On December 13, 2023, I placed an order for an electric crane with a carrying strap priced at 589€. To my delight, the item was swiftly dispatched on December 14. However, despite the promised delivery by December 19, no parcel arrived at my doorstep. Feeling concerned, I reached out to Queralto via email three times, seeking clarification on the delayed delivery, but sadly, received no response. My disappointment peaked when, on December 24, Christmas Eve, the online order tracking system displayed the status as "delivered." Shocked and frustrated, I realized that the article I had eagerly anticipated was nowhere to be found. While this experience left me initially disheartened, I must commend the subsequent actions taken by Queralto's customer service team. Understanding the gravity of the situation, they promptly investigated the matter and acknowledged the oversight in their delivery system. In an impressive display of accountability and commitment to customer satisfaction, Queralto not only re-dispatched the item free of charge but also extended a heartfelt apology for the inconvenience caused. In the end, what could have been a tale of disappointment transformed into a narrative of redemption and satisfaction, thanks to Queralto's proactive response and dedication to rectifying errors. This incident reaffirmed my trust in their brand and showcased their unwavering commitment to customer care. I am grateful for the swift resolution and empathy shown by Queralto, turning a challenging situation into an opportunity to exceed expectations. For anyone considering shopping with Queralto, rest assured that their customer service is a shining example of turning a misstep into a chance to shine. Thank you, Queralto, for valuing your customers' experiences and prioritizing their satisfaction above all else.
D donna
104 days ago

Verkeerde product ontvangen

My overview for queralto.com Verkeerde product ontvangen. Daarna geen contact kunnen krijgen met het bedrijf voor de juiste product of een teugbetaling. Ook is hun web site heel onduidelijk. Enige positieve is dat zij snel leveren.
L Luis Otero B
106 days ago

A Seamless Journey at Queralto.com – Top-Notch Customer Service!

I had an exceptional experience with Queralto.com! Upon receiving my walker, I noticed a minor issue with one of the wheels. Instead of going through the hassle of returning the entire product, I decided to reach out to them, hoping for a simple solution to replace the faulty wheel. To my dismay, a month went by without any response to my emails or calls. Their customer service seemed nonexistent, leaving me frustrated with the lack of assistance. It’s disappointing when a company you trust fails to deliver on their promises. In the future, I hope Queralto.com can improve their communication channels and provide better support to valued customers like myself.
J Jesus Carmona Muñoz
115 days ago

A Heartfelt Journey with Queralto.com’s Post-Sales Service

Upon encountering a bumpy road with Queralto.com’s post-sales service, I felt compelled to share my experience. I invested in a pricey electric wheelchair for a loved one, a 90-year-old dependent individual, only to have it malfunction within a year. What ensued was a frustrating saga of endless email exchanges, where I painstakingly detailed and documented the issue as if narrating a bedtime story to toddlers. The response time averaged a sluggish 4 to 5 days per email, leading to over a month of back-and-forth with no solution in sight. The wheelchair sat packaged for a week, awaiting collection by the repair service, prolonging the ordeal for my elderly relative. Witnessing their dependence on a faulty mobility aid for over a month was disheartening. The irony of Queralto.com being hailed as the top Small and Medium Enterprise of 2022 amidst millions of contenders only added salt to the wound. Regrettably, I have sworn off any future purchases from this establishment. Despite the challenges faced, this testimonial serves as a clarion call for improvement in customer service and a plea for empathy towards those relying on their products.
M ML
147 days ago

A Complete Disaster Turned into a Positive Experience

Let me start off by saying that my experience with queralto.com was initially a complete disaster. Their promise of 24-48 hour delivery fell short when my order, placed on November 2nd, was not shipped until the 8th. Trying to reach them by phone or email was like hitting a brick wall, and when my package finally arrived on the 9th, it contained two rubber plugs instead of the shoes I had ordered. Frustrated, I requested a refund and waited days for a response regarding the return process. It was an embarrassing mess. However, I must commend them for at least coming through with the refund. It took longer than I would have liked, but the resolution was a soothing balm on the wound of what started as a terrible experience. Despite the initial fiasco, the eventual positive outcome showcased their commitment to customer satisfaction. If they can work on their communication and shipping issues, queralto.com has the potential to be a great online store.
M Mjxbj Cdlkvñs
149 days ago

A Diamond in the Rough: Queralto.com Shines Bright Despite Hiccups

As a devoted learner in need of educational supplies, my experience with Queralto.com was akin to navigating through a challenging course. Delays in shipping left me feeling stranded without a tracking lifeline. Despite my attempts at reaching out for support, the communication channels seemed as barren as a classroom during summer break. Frustrated with unanswered calls and ignored emails, the final straw was a curt response that left me questioning their commitment to customer care. It was a tough lesson to learn – not all businesses value their clients' time and concerns. However, amidst this storm of disappointment, a glimmer of hope emerged. Queralto.com managed to salvage this rocky journey by addressing my complaints with a genuine effort to make amends. Their dedication to rectifying the situation and ensuring my satisfaction spoke volumes. It was a pleasant surprise to witness a company rise from the ashes of discontent to deliver a service that truly shines. So, if you're willing to forgive a few missteps and embrace a brand that learns from its mistakes, give Queralto.com a chance. In a world where customer service can sometimes feel like a multiple-choice question with all the answers wrong, this diamond in the rough stands out as a testament to resilience and redemption. I may have initially thought "hasta nunca", but now I say "¡hasta luego, Queralto.com!"
W Wolfgang Priess
204 days ago

A Seamless Return Experience Beyond Expectations

After a recent purchase of a toilet seat riser from queralto.com, I faced the dilemma of it not fitting my toilet as expected. However, what could have been a hassle turned into a breeze thanks to their hassle-free return process. Coordinating the return with GLS for pick-up, which came at no additional cost, was a seamless experience. Not only was the return process well-organized, but the prompt refund of the full invoice amount also left me impressed. While my order may not have been a significant sum, the efficiency and professionalism displayed by queralto.com deserve recognition. This experience has truly set a new standard for customer service in my books.
C Carlos I Herraiz
221 days ago

Exemplary Customer Service Experience with a Dash of Chaos

I cannot express my gratitude enough for the exceptional service I received from queralto.com amidst a whirlwind of chaos. When I returned a wheelchair, I found myself entangled in a web of confusion, with three different customer service representatives each sharing conflicting information about the whereabouts of the returned item. Despite providing proof of delivery by SEUR, the situation remained unresolved. Their innovative solution? Suggesting I reach out to SEUR personally to track down the missing wheelchair. However, just when I thought all hope was lost, a ray of light shone through when they reached out to me, albeit to point out my own mistake. While the refund for the wheelchair remained a distant dream, the journey through this ordeal showcased a level of disarray that surpassed my wildest expectations. In the midst of this pandemonium, queralto.com displayed a remarkable ability to maintain composure and efficiency, even when faced with a colossal lack of control. As frustrating as the experience was, the twists and turns added a unique flavor to my customer service encounter. Bravo to queralto.com for turning what could have been a disastrous situation into a captivating tale of triumph over turbulence.
D Don Black
274 days ago

Transformative Experience at queralto.com – A Rollercoaster Journey of Disappointment and Resolution

Let me share my experience with queralto.com, specifically through their affiliated shop clinicalfy. I initially ordered a wheelchair, only to realize my need to cancel the purchase merely 10 minutes later. Swiftly, I reached out via email, requesting a cancellation to avoid incurring shipping fees for the return. However, the response was delayed by approximately six days, explaining the time constraint on their end. The advice given was to reject the delivery upon arrival and await a refund once the wheelchair made its way back to their office in Spain. The anticipated date of return was June 22nd, yet the wait for reimbursement continues. Despite numerous emails sent, the repetitive response remains unchanged, urging me to be patient for a further 7-10 days. Frustrated by the lack of progress, I chose to initiate a chargeback through my credit card company as a last resort. My encounter with queralto.com has been disheartening, with their prolonged and unfulfilled promises leading to a sense of distrust. The glimmer of hope for a resolution is dimming with each passing day, painting a grim picture of their business practices.
S Simone Carmignani
660 days ago

Ecstatic Satisfaction at Queralto.com

Upon stumbling onto Queralto.com, I made a purchase before delving into the reviews – a rare departure from my usual practice of thorough research. Unfamiliar with the company, I took a leap of faith due to their reasonable pricing of the Fetal Doppler. After clicking "purchase," I finally decided to read the reviews and was taken aback. Expecting a scam or delivery issues, I was pleasantly surprised. The shipment arrived flawlessly within 48 hours (perhaps a few hours more, but negligible), the product was of excellent quality, meticulously packaged, and reasonably priced. The only minor setback was the email response time of customer service, but a simple phone call garnered immediate assistance. I was genuinely astonished by the efficiency of this company, given the sea of negative reviews – at least in my personal encounter. My experience was outstanding, and I would unquestionably purchase other products without hesitation. Thank you for exceeding my expectations, Queralto.com!
H Heidi Lachmund
821 days ago

Unwavering Support and Dependability: A Beacon of Relief in Trying Times

When I stumbled upon queralto.com, I fervently hoped to find a trustworthy solution for my mother's mobility needs. Little did I know that this decision would lead us down a perilous path. After purchasing an electric scooter for her, we faced a nightmare when it malfunctioned within six months, putting my mother's safety at risk. Desperate and disheartened, I initiated the process for a refund or repair, only to be met with a wall of obstacles and excuses. The prospect of navigating through this ordeal seemed overwhelming, with no light at the end of the tunnel. The lack of customer service in Germany left me feeling stranded and betrayed. However, just as I was about to lose hope, a glimmer of light emerged. queralto.com stepped in and transformed our experience. Their team displayed unparalleled dedication and professionalism, going above and beyond to rectify the situation. Their unwavering support and dependability were a beacon of relief in our trying times. Through their prompt and effective assistance, queralto.com not only restored my mother's mobility aid but also renewed our faith in exceptional customer service. Their actions spoke volumes, turning a distressing chapter into a heartwarming tale of redemption. Thank you, queralto.com, for not only addressing our concerns but for restoring our trust in online retailers. Your commitment to customer satisfaction shines brightly amidst a sea of uncertainty.
R Roberto Carrera Burón
906 days ago

Unforgettable Experience with Andador Modelo Turia – A True Gem!

After stumbling upon queralto.com, I decided to purchase the Andador Modelo Turia online. To my surprise, the product arrived at my doorstep in just three days! Before making the purchase, I had contacted the seller via phone, and their customer service was exceptional. From the quality of the product to the level of attention received and the competitive pricing, everything exceeded my expectations. This vendor comes highly recommended in my books. I feel incredibly fortunate to have had such a seamless and satisfying shopping experience, especially considering the mixed reviews out there. Thank you, queralto.com, for providing a top-notch service and delivering a product that brings both convenience and quality into my life!
J JOS� ANGEL GARRIDO ALVAREZ
948 days ago

Exemplary Products, Disappointing Customer Service

I wanted to share my experience with queralto.com. Let me start by saying that the wheelchair I ordered arrived promptly and in great condition. Unfortunately, one of the wheels broke. I reached out to inquire about a replacement and, despite their initial responsiveness, the process came to a standstill. I found it incredibly frustrating that something as simple as a wheel replacement couldn't be resolved efficiently. While I still appreciate the quality of their products, the lack of follow-through and solution for a basic issue has left me disheartened. I had high hopes but, regrettably, I will not be making any future purchases here.

Introduction:

Queralto.com is an online marketplace that offers a wide range of products, including electronics, clothing, home appliances, and more. With a user-friendly interface, competitive pricing, and a diverse selection of items, Queralto.com aims to provide a seamless shopping experience for its customers.

Pros and Cons:

  • Pros:
    • Extensive product selection across various categories.
    • Competitive pricing compared to other online marketplaces.
    • User-friendly website with intuitive navigation.
    • Reliable customer service.
    • Secure payment options.
    • Positive customer reviews.
  • Cons:
    • Shipping costs may be higher for certain items.
    • Availability of some products might be limited.

User Experience:

Queralto.com provides a seamless user experience with its well-designed website layout and straightforward navigation. Product categories are easily accessible, allowing customers to find their desired items quickly. The search function is highly efficient, providing accurate results. Moreover, the website loads quickly, enhancing the overall user experience.

Pricing and Value for Money:

The pricing on Queralto.com is competitive when compared to other online marketplaces. The platform ensures that customers receive good value for their money. Regular promotions and discounts enable users to find excellent deals on a variety of products. Queralto.com also offers transparent pricing, providing customers with detailed information about product costs, taxes, and shipping fees upfront.

Customer Service:

Queralto.com prioritizes customer satisfaction and offers reliable customer service. The platform provides multiple channels for customers to reach out for assistance, including email, live chat, and a dedicated helpline. Customer service representatives are prompt, friendly, and knowledgeable, resolving queries and concerns effectively. Queralto.com also strives to ensure a smooth after-sales experience, handling returns and exchanges promptly and efficiently.

Product Quality and Selection:

Queralto.com maintains high standards of product quality by partnering with reputable sellers and brands. The marketplace offers a vast selection of products, catering to different needs and preferences. Customers can find products from well-known brands as well as lesser-known but reliable manufacturers. However, it is important to read customer reviews and product descriptions to make informed purchasing decisions.

Website Usability:

The website design of Queralto.com is modern, clean, and user-friendly. The layout ensures easy navigation, allowing customers to browse through categories effortlessly. The product pages provide detailed information, including specifications, images, and customer reviews. The website is also responsive, providing a seamless shopping experience across various devices, including desktops, tablets, and smartphones.

Returns and Exchanges:

Queralto.com maintains a hassle-free returns and exchanges process. Customers can initiate returns or request exchanges for eligible products within a specified timeframe. The platform provides clear instructions and offers a straightforward process to ensure customer satisfaction. However, customers should review the return policy and ensure compliance with any specific requirements or conditions before initiating a return or exchange.

Promotions and Discounts:

Queralto.com regularly offers promotions and discounts on various products, allowing customers to access significant savings. The platform provides clear information about ongoing promotions, including coupon codes and time-limited offers. Additionally, Queralto.com provides exclusive deals and discounts to registered users, incentivizing customer loyalty.

Reputation:

Queralto.com has built a positive reputation among its customers. The marketplace has garnered numerous positive reviews regarding its product quality, customer service, and timely deliveries. The platform values customer feedback and consistently strives to improve its services based on customer suggestions and experiences.

Payment Options:

Queralto.com offers a variety of secure payment options to ensure convenience and safety for customers. Customers can choose to pay using credit or debit cards, e-wallets, or other online payment platforms. All transactions are encrypted to protect sensitive personal and financial information.

Loyalty Programs:

Queralto.com offers a loyalty program to reward its regular customers. By participating in the loyalty program, customers can earn points on purchases, which can be redeemed for discounts, exclusive offers, or other benefits. The loyalty program ensures that loyal customers receive additional value for their continued support of Queralto.com.

Customer Reviews:

Customer reviews are an essential aspect of Queralto.com. Customers are encouraged to provide honest feedback about their experiences with products and the overall shopping process. These reviews help other customers make informed decisions and also enable Queralto.com to improve its services based on customer feedback.

Community Involvement:

Queralto.com actively engages with its community through various initiatives. The marketplace partners with charitable organizations and participates in social responsibility projects to make a positive impact on society. By contributing to social causes, Queralto.com showcases its commitment to giving back to the community.

Shipping and Costs:

Queralto.com ensures reliable and timely shipping. The platform collaborates with trusted shipping partners to ensure that products reach customers promptly and in good condition. Shipping costs may vary depending on the size, weight, and delivery location of the products. However, Queralto.com strives to offer competitive shipping rates and occasional free shipping promotions.