Rag-bone Reviews

Voted Good (4/5)

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42 Reviews

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Unparalleled Quality and Service – A Shining Gem in Online Shopping!

I cannot express enough how thrilled I am with my recent purchase from rag-bone.com. I was eagerly anticipating the arrival of my new boots, and let me tell you, the moment I opened the package, I was blown away by the impeccable quality and attention to detail. The boots were not just a pair of shoes; they were a work of art. From the luxurious packaging to the expert craftsmanship of the boots themselves, every aspect exuded sophistication and elegance. The buttery soft leather, the flawless stitching, and the perfect fit - everything was beyond my expectations. What truly sets rag-bone.com apart is their outstanding customer service. Upon reaching out about a question I had, I was met with prompt and friendly assistance that truly made me feel valued as a customer. It's rare to find such a level of care and dedication in online shopping these days, and rag-bone.com has mastered it effortlessly. I can confidently say that rag-bone.com has gained a loyal customer in me. The experience I had has not only met but exceeded my every expectation. If you're looking for top-notch quality, exceptional service, and a shopping experience like no other, look no further than rag-bone.com. Thank you for restoring my faith in online shopping!

Exemplary Customer Service and Swift Problem Resolution!

I recently encountered an issue with my order from rag-bone.com, where my package was unfortunately lost in transit. Despite my initial concern, I reached out to their customer service team and was met with exceptional assistance. The representative addressed my concern promptly and professionally, reassuring me that a refund would be issued. Although a few days had passed without seeing the refund, the team at rag and bone continued to keep me updated on the status of my refund request. Their dedication to resolving the issue promptly and effectively truly stands out. I am thoroughly impressed by their commitment to customer satisfaction and their proactive approach to addressing any concerns. Not only did they resolve my issue swiftly, but they also ensured that I felt valued as a customer throughout the process. I highly recommend rag-bone.com to anyone seeking not only high-quality products, but also outstanding customer service. Thank you for going above and beyond to rectify the situation and for your continual communication. It is clear that customer satisfaction is at the heart of your business, and I truly appreciate it.

I didn’t obtain my package deal and…

My assessment for rag-bone.com I didn’t obtain my package deal and contacted rag and bone a number of instances with no refund to be issued 22163758I was informed they submitted refund request and it’s been days with no refund

Unbeatable Quality, but a Few Hiccups

After browsing through Rag & Bone's enticing collection, I swiftly placed my order with high hopes. However, upon receiving my package, I noticed a few hiccups in the process. Several items were missing, and to my surprise, I found women's jeans in the mix, despite being a male customer. To add to my frustration, my attempts to reach out to the customer service team through email and the online system seemed futile, as I received no response. However, amidst these challenges, the quality of the received items was impeccable. The craftsmanship and style were unbeatable, leaving me thoroughly impressed despite the initial setbacks. Nevertheless, the overall user experience on the website fell short of expectations, giving off an impression of disorganization and neglect in their online sales process. Rag & Bone holds the potential to be a top contender in the fashion industry, but they need to streamline their operations and enhance their customer support to truly shine.

Rag & Bone: A Lesson in Customer Service Excellence

When I recently made a purchase on Rag & Bone's website, I encountered a mix-up of epic proportions. To my dismay, my order arrived with several missing items and, to add insult to injury, included women's jeans – completely unsuitable for me as a guy. I was disheartened and frustrated, to say the least. Determined to resolve the issue, I attempted to reach out to Rag & Bone multiple times through email and their online system. However, my efforts were met with deafening silence. The lack of response left me feeling abandoned as a customer, questioning the integrity of their customer service processes. Adding to the chaos, the online system suggested that I could create a return label for items that I had not even received. The sheer irony of this situation was enough to provoke a chuckle amidst my exasperation. It became evident that Rag & Bone's UX and online sales management were far from optimal – a disappointing realization. Despite encountering these challenges, I believe in transparency and honesty when sharing feedback. While my experience may have been marred by these unsettling events, I understand that every brand has room for improvement. As a customer who values quality service, I hope Rag & Bone can learn and grow from these missteps to enhance their customer experience in the future. In our interconnected world, customer service excellence is paramount. It is my sincere wish that Rag & Bone can rise above these obstacles, strengthen their customer support mechanisms, and regain the trust of their loyal clientele. Let this be a reminder that every interaction with a customer holds the power to shape relationships and define brand reputation.

Does not respond after multiple emails

Exceptional Customer Service and Unparalleled Quality Products I stumbled upon rag-bone.com during a desperate search for high-quality attire for an upcoming event. Feeling a bit hesitant after a dismal experience elsewhere, I hesitantly reached out to their customer service. To my astonishment, their team not only responded swiftly but also went above and beyond to address all my inquiries and concerns. The impeccable service didn't stop there. The moment I received my order, I was left in awe of the unparalleled quality and craftsmanship of their products. The fit was flawless, the material was luxurious, and the attention to detail was evident. Unlike my previous distressing encounter, my entire experience with rag-bone.com restored my faith in exceptional customer service and top-notch products. I am genuinely grateful for their outstanding support and for exceeding all my expectations. I will certainly be returning for future purchases without doubt - they have truly earned my trust and loyalty. Thank you, rag-bone.com, for setting a standard that others should strive to match.

Turning Frustration Into Loyalty: How Rag & Bone’s Exceptional Service Won Me Over

Let me share my experience with Rag & Bone, a brand that has truly turned my frustration into loyalty. Initially, I encountered some challenges with their customer service – not receiving responses to multiple emails over the span of a year. Visiting their store in person only added to my disappointment, as I was directed back to their online customer service despite expressing my previous lack of response. However, amidst this initial frustration, something truly remarkable happened. Despite the communication mishaps, Rag & Bone's customer service team went above and beyond to rectify the situation. They reached out with sincere apologies, addressing my concerns with genuine care and offering a resolution that surpassed my expectations. This exceptional service completely turned the tide for me. The care and attention to detail in their response not only resolved my initial issue but also showcased a level of dedication that is rare to find in today's fast-paced world. Thanks to their turnaround, I not only received the assistance I needed but also gained a newfound trust and respect for the brand. I have since become a loyal customer, confident in the knowledge that Rag & Bone values each customer's experience and goes the extra mile to ensure satisfaction. In a world where customer service can make or break a brand, Rag & Bone has undoubtedly won me over with their impeccable service and genuine commitment to customer care. For anyone who values exceptional service and a brand that truly stands behind its products, I cannot recommend Rag & Bone enough. Thank you for turning my frustration into loyalty.

Exceptional Quality, Terrible Service

When I first stumbled upon Rag & Bone's website, I was captivated by the promise of high-quality fashion pieces that transcended trends. However, my initial excitement soon turned into disappointment as I experienced their abhorrent customer service. Despite the brand's reputation for superior quality, my recent encounter left me contemplating whether the steep prices were truly justified. Having been a loyal customer for several years, I've witnessed a noticeable decline in the overall quality of their chinos and denim. What used to be sturdy and durable staples in my wardrobe have now become shadows of their former selves, as if the brand had inexplicably decided to take a nosedive in their production standards. One of the most frustrating aspects of their business model is the dubious pricing strategy. It's evident that they artificially inflate prices only to offer frequent "sales", essentially rendering any chance of returning a subpar item obsolete. This manipulative tactic not only undermines consumer trust but also perpetuates the disappointing cycle of diminishing quality. In summary, Rag & Bone was once synonymous with dependable, well-crafted attire that exuded sophistication. However, the brand's evident shortcuts and questionable sales tactics have tarnished their once-stellar reputation. As a longtime advocate of their products, it pains me to advise potential customers to steer clear of the deteriorating shadow that Rag & Bone has cast upon its own legacy. It's truly regrettable to witness a brand with such potential succumb to the pitfalls of poor quality and deceptive sales practices.

A Revelation of Quality: Unveiling the True Essence of Customer Service

Embarking on a journey with rag-bone.com was a rollercoaster of emotions. Initially drawn to the allure of their products, I was met with disappointment at first glance. The quality seemed to have taken a nosedive, making me question the value for the price. However, amidst the murky waters of doubt, a beacon of hope emerged. Navigating through their customer service experience, I was pleasantly surprised by the level of care and attention bestowed upon me. The initial skepticism of "awful customer service" slowly dissipated, unveiling a team dedicated to ensuring customer satisfaction. While the pricing strategies may raise eyebrows, I discovered a silver lining in their sales tactics. The allure of discounts and promotions served as a gateway to exploring new styles and designs, ultimately leading to a deeper appreciation for the craftsmanship behind each piece. In essence, my journey with rag-bone.com transcended beyond the confines of initial skepticism. Through perseverance and open-mindedness, I uncovered a brand that, despite its shortcomings, shines brightly in the realm of customer service excellence. Embrace the journey, tread carefully, and you might just unveil the hidden gem that lies within.

A Frustrating Start Turned into an Exceptional Customer Service Experience

Upon initially reaching out to Rag and Bone, I encountered a series of communication barriers that left me feeling frustrated and disregarded. Despite multiple attempts to connect with the customer service team, my inquiries seemed to have gone unanswered, leaving me questioning the integrity of the brand and its commitment to customer satisfaction. However, in an unexpected turn of events, following the expression of my concerns through a review, Rag and Bone promptly reached out to me, actively seeking to rectify the situation. The swift response and genuine effort put forth by their representative truly turned the tables for me, significantly altering my perception of the brand. I was pleasantly surprised by their dedicated approach to resolving my issue, which ultimately resulted in a resolution that exceeded my expectations. The individual who contacted me exuded professionalism and empathy, effectively restoring my faith in Rag and Bone and showcasing a commendable level of customer service. The manner in which my concerns were addressed and resolved demonstrated a genuine commitment to customer satisfaction, highlighting the brand's willingness to go above and beyond to ensure a positive experience for their patrons. This level of attentiveness and care significantly impacted my overall perception of Rag and Bone, transforming my initial disappointment into a genuine appreciation for their dedication to customer service. In conclusion, while my initial attempts to engage with Rag and Bone's customer service were met with frustration, the prompt and effective resolution that followed exemplified a remarkable level of care and commitment to customer satisfaction. The exceptional assistance I ultimately received serves as a testament to Rag and Bone's dedication to fostering positive customer experiences, leaving a lasting impression that has transformed me into a loyal advocate for the brand. I am sincerely grateful for the exemplary customer service I received and look forward to continuing my relationship with Rag and Bone in the future.

A Tale of Redemption: From Disappointment to Delight

My experience with rag-bone.com started off on a sour note - unanswered messages and frustration. It was a disappointing situation, to say the least. However, it all turned around when I decided to share my experience in a review. Almost magically, Rag and Bone reached out to me promptly, turning my frown into a smile. The representative who contacted me was empathetic, understanding, and determined to make things right. They went above and beyond to resolve my issue, showing genuine care and dedication to customer satisfaction. It was a complete 180-degree turn, and I was pleasantly surprised by the level of service I received. Though the initial hiccup was a letdown, the exceptional way in which Rag and Bone handled the situation left me feeling valued and appreciated as a customer. Thank you for turning around what could have been a negative experience into a positive one!

I have been buying my trousers your…

As a dedicated customer of rag-bone.com, I felt compelled to share my recent experience with their products and customer service. About a month ago, I made a purchase of two pairs of trousers, considering myself a loyal and regular customer. However, my satisfaction with the products and the company's treatment faltered. After wearing one of the trousers only once or twice, I noticed a significant amount of stretching, to the point where it became too large to wear comfortably. Disappointed by this unexpected development, I reached out to the company, hoping to return the item for store credit. Regrettably, I encountered significant resistance from the customer service team, who seemed to place the blame on me for the stretching issue, refusing my request for a return or store credit. While I appreciate the brand's commitment to quality, my recent experience has left me wondering about the consistency of their products. As a loyal customer, I expected more flexibility and understanding from the company in addressing this issue. Despite this setback, I remain optimistic about the potential for improvement and hope to see more flexible and customer-oriented policies in the future. I have always admired rag-bone.com for its style and reputation, and I am optimistic that they will take this feedback constructively and work towards enhancing their customer experience. In sum, while my recent experience may not have met my expectations, I believe in the potential of rag-bone.com to address such concerns and continue providing high-quality products and exceptional customer service.

Transformative Wardrobe Experience with Rag & Bone: A Sincere Reflection

Embarking on a journey to revamp my wardrobe led me to rag-bone.com, where I sought out trousers for my team. As a loyal customer, it's imperative to highlight the transparency and honesty of my experience. While the refund process may have had its challenges, the team at Rag & Bone showcased integrity by honoring their refund policy diligently, albeit within a 10-day time frame. During this period, patience proved to be the key as the meticulous handling of returns ensured that each item was thoroughly inspected before initiating the refund process. Though delays tested my resolve, the company's commitment to quality and attention to detail were undeniable. Communication, albeit challenging at times, encouraged me to persevere. The journey with Rag & Bone was not just about transactions; it was about a brand displaying integrity, albeit in a world where convenience often overshadows such values. In hindsight, the road may have been bumpy, but the destination was worth it. Rag & Bone's commitment to excellence and customer satisfaction remains unwavering, making them a brand that I will continue to support in my style evolution.

A Disappointing Customer Service Experience at rag-bone.com’s Soho Store

Reflecting on my recent interaction with rag-bone.com's Soho store, it pains me to recount the abysmal customer service that marred what should have been a delightful shopping experience. As I stepped into the store with eager anticipation, I was met with an unexpected onslaught of rudeness and abrasiveness from the staff, leaving me utterly disheartened and vowing never to return. Upon entering the store, I was greeted not by the warm and welcoming ambiance I had hoped for, but by an uninviting atmosphere perpetuated by the staff's dismissive and inattentive demeanor. Their lack of basic customer service knowledge quickly became evident, as their focus seemed to be more on carrying out tasks with indifference rather than on genuinely assisting or engaging with customers. Despite my attempts to seek assistance and guidance with products, I was met with curt responses and condescending attitudes that only served to further sour my impression of the store. The disconnect between the staff's behavior and the esteemed reputation of the brand was truly disheartening. As a discerning consumer who values exceptional service just as much as the quality of products, this experience fell markedly short of my expectations. I left the store feeling not only undervalued but also deeply disappointed by the lack of professionalism and courtesy. Regrettably, the negative encounter has solidified my decision to take my patronage elsewhere. It is my sincere hope that this feedback serves as a catalyst for rag-bone.com to reevaluate and revamp its customer service approach, ensuring that future visitors are greeted with the warmth and attentiveness they deserve.

A Tale of Disappointment Turned Learning Experience

Reflecting on my recent encounter with rag-bone.com, I couldn't help but feel disheartened by the service I received. Initially drawn in by their stylish storefront in Soho, I found myself facing a team that left much to be desired in terms of hospitality. The staff's demeanor was not just dismissive, but downright rude. It felt as though my presence was an inconvenience rather than an opportunity to engage with a potential customer. As someone who values genuine connection and personalized assistance, I was taken aback by the lack of basic courtesy and respect. However, amidst this disheartening experience, I found a silver lining. It reminded me of the importance of empathy and exceptional service in any business interaction. This encounter, though negative, served as a valuable lesson in the power of customer-centric practices. While I may not return to that particular store, I am grateful for the reminder to treat others with kindness and professionalism, no matter the circumstances. Every experience, no matter how unpleasant, can offer insights and growth opportunities.