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1% users rated Poor
9% users rated Average
17% users rated Very Good
65% users rated Excellent
I
Ivan
Turning Frustration into a Positive Experience: My Journey with Rakuten
Embarking on my cashback journey with Rakuten, formerly known as Ebates, initially filled me with excitement. The platform's reputation preceded it, promising seamless transactions and lucrative rewards. Having reactivated my old account from the Ebates era, I eagerly anticipated a similar experience. However, my enthusiasm soon turned to disappointment as I encountered hurdles along the way. Despite diligently shopping through Rakuten and meeting the minimum payout requirements, I found myself facing a frustrating predicament - delayed payouts. A significant portion of my cashbacks remained uncredited, leaving me disheartened. As I eagerly awaited my well-deserved rewards, the quarterly payout dates seemed to be in a perpetual state of postponement, elongating the wait and exacerbating my concerns. Determined to resolve the issue, I reached out to Rakuten's support team, seeking clarity and assistance. Unfortunately, my efforts only yielded automated responses, devoid of the personalized attention I longed for. The ambiguous reassurance of a potential future response left me feeling unheard and undervalued as a loyal customer. Reflecting on my experience, the sense of disappointment and frustration lingers. Despite the unfulfilled promise of substantial rewards amounting to over $250, the absence of timely payouts cast a shadow over my journey with Rakuten. The unresolved ticket, marked by the number #43219442, stands as a stark reminder of the unmet expectations and missed opportunities. While my experience may have been marred by setbacks and delays, I hold onto hope that Rakuten will address these issues and restore my faith in their platform. The potential for a positive resolution remains on the horizon, beckoning me to embrace the possibility of a renewed relationship with Rakuten, one that prioritizes transparency, reliability, and customer satisfaction. Through the highs and lows of my journey, I remain optimistic that Rakuten will rise above these challenges, paving the way for a brighter and more rewarding future for both the platform and its loyal users. R
Rich F
Sometimes you get your money sometimes you don’t
My review for rakuten.com Sometimes you get your money sometimes you don't. You have to keep proof and keep checking. But some of their sites are kind of scams and set up to never give cash back. Mattress stores for example. They advertised at XMAS time about a special 10% cash back at Nectar mattress. As I was about to buy one, I did for about $1K. Most online mattress sites have high default prices and always have 35-40% discounts. When I went to check out they automatically entered the 40% coupon code. Rakuten told me that since I used a coupon the purchase does not qualify for cash back. Nobody is going to refuse a 40% discount just to get a 10% discount. R
Rahul Goel
Great customer service
My review for rakuten.com Great customer service. I bought a $750 robot vacuum from Walmart when rakuten was giving 12% through that Website. Somehow Walmart's system didn't catch that it came through Rakuten. Still Rakuten decides to give me the bonus. Took around 2 months but it was good to know they cared and it was important for them to try to resolve customer issues S
Stephanie Corbin
I Love What This Company Does
My review for rakuten.com I love what this company does. You sign up and then pick a store to shop at through the app. You will receive a certain percentage by cash back. You should receive a payment once every two months. L
Louise
Been using it since 2016, would recommend.
My review for rakuten.com Been using it since 2016, no unsolvable problem so far. Ran into a couple times when purchase weren't recorded, but customer service were mostly helpful. Would recommend. One downside I can think of is that their cashback aint always the highest, but other than that, good job!! L
Linda
I’m not too sure why everyone is not…
My review for rakuten.com I'm not too sure why everyone is not using Rakuten! Website is easy to navigate. There are many, many vendors that participate in the program. Couldn't ask for a better customer service experience. A
Amyzzon
Experience Savings Made Effortless with Rakuten
As a loyal user of Rakuten, I can confidently say that utilizing their web extension is a game-changer when it comes to saving money effortlessly. The convenience of having cash back applied automatically is not only a time-saver but also a money-saver. What truly sets Rakuten apart is their exceptional customer service. In the rare instance where an issue arises with cash back, their team is quick to respond, accurate in their solutions, and ensures that the problem is resolved promptly. Rakuten truly embodies convenience, savings, and reliable service, making it a no-brainer choice for anyone looking to maximize their online shopping benefits. S
Shuga
Resilience and Transparency: A Genuine Rakuten Experience
I recently encountered a slight hiccup in my cashback experience with Rakuten. Initially, the seamless process of shopping and earning rewards had me hooked. However, a recent issue arose where my cashback wasn't reflecting as expected. Determined to resolve this, I reached out to customer service for assistance. Although my first attempt at seeking clarification didn't yield the desired outcome, I persisted. I found that open communication and persistence are key when navigating such situations. By providing detailed information and staying proactive in my communication, I was able to shed light on the issue at hand. While challenges can arise in any service, it is how they are handled that truly defines a company. Rakuten's commitment to transparency and resolution shines through when faced with adversity. Through this experience, I not only gained clarity regarding my cashback concerns but also an appreciation for Rakuten's dedication to customer satisfaction. In a world where setbacks can occur, it is reassuring to know that Rakuten values its customers and strives to provide a positive shopping experience. My journey with Rakuten continues to be rewarding, thanks to their resilience and commitment to transparency. S
Shabnam Dewji
Great experience
My review for rakuten.com Rakuten is easy to use and very prompt in their payout. I actually really like the fact that I can shop at my favorite stores using their individual login and passwords so that I can also take advantage of my own deals. D
Diane Nguyen
Rakuten: A Disappointing Experience and Unreasonable Terms
As a former loyal member of Rakuten, I was deeply disappointed by the abrupt termination of my account. The lack of transparency and refusal to provide any evidence for their actions left me feeling frustrated and disheartened. I was shocked to learn that their terms and conditions essentially grant them the authority to terminate accounts without justifiable reasons, making me question the fairness of their policies. The customer service I received during this ordeal only added to my dissatisfaction. The dismissive attitude and the refusal to address my concerns left me feeling undervalued as a customer. It's disheartening to see a company I once trusted treat its loyal customers with such disregard. Unfortunately, my overall experience with Rakuten has left me with a bitter aftertaste. I hope they reevaluate their policies and prioritize transparency and fairness to regain the trust of their customers. W
Wei Chen Teng
Unparalleled Customer Support and Generosity!
I cannot thank Rakuten.com enough for the exceptional customer service I received. Zee went above and beyond to assist me after I lost one of my earrings. Their speedy and incredibly helpful response truly amazed me. Furthermore, the team at Astrid and Miyu generously replaced the lost earring, demonstrating a level of kindness that is rare to find in today's world. What's more, Zee took the extra step of providing me with valuable tips on how to better secure my earrings in the future. This not only solved my immediate problem but also showed their commitment to customer care and satisfaction. It's experiences like these that truly make a difference and leave a lasting positive impression. I couldn't be happier with the support I received and I highly recommend Rakuten.com to anyone looking for not only great products but also exceptional customer service. Thank you for making me a happy customer! W
Wei Chen Teng
amazing customer service
My review for rakuten.com Zee gave amazing customer service, both speedy and extremely helpful after I lost my earring!! Astrid and Miyu kindly replaced it which they didn't have to do so I really appreciate the generosity! Zee even gave me tips on how to keep it better secured next time. A happy customer :) D
divya bhatia
Unleashing the Power of Savings: A Rakuten Revelation
I never knew that saving money could be this effortless until I stumbled upon Rakuten. As a frugal shopper, I've always been on the lookout for ways to stretch my budget without compromising on the things I love. Rakuten has not only made it easy for me to save, but it has also revolutionized the way I shop online. The simplicity of earning cashback on purchases I was already going to make is astonishing. With just a few clicks, I can unlock an array of exclusive deals and discounts, allowing me to indulge in guilt-free shopping. The best part? The savings add up quickly, turning mundane purchases into exciting opportunities to watch my cashback grow. I am grateful for the seamless experience Rakuten provides. From browsing my favorite stores to receiving cashback, every step feels rewarding. It's a platform that genuinely values and rewards its users, making the entire process a delight. In conclusion, Rakuten has become my trusted companion in the world of smart shopping. It has empowered me to make purchases with confidence, knowing that I am maximizing every dollar spent. Thank you, Rakuten, for redefining the art of saving and providing a platform that truly prioritizes the financial well-being of its users. C
Cyndi Collins
Revolutionized My Shopping Experience: Unbelievable Savings!
I can't thank Rakuten enough for revolutionizing my shopping experience. At first, I was a bit skeptical about using the app, but the ease of navigating through it, combined with the unbelievable savings I made, completely blew me away. Not only did I manage to save a significant amount of money, but receiving cash back was the icing on the cake. Rakuten is undeniably a game-changer, and I highly recommend it to anyone looking to save some serious cash while shopping. B
Britt
Unlocking the True Value of Rakuten Membership
As a devoted Rakuten member for several years, I was eager to access the website using my usual Google login. However, I encountered an unexpected roadblock. Despite attempting to reset my password, I found myself inexplicably locked out of my account. The frustration mounted as I discovered that avenues for communication, such as the website and phone support, were unavailable. This posed a significant inconvenience, especially as I rely on Rakuten for my 1K bookings on TripAdvisor. As a loyal user, I am genuinely puzzled and concerned about this unexpected turn of events.
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Unlocking Savings and Rewards
Key Selling Points
- Cashback Rewards
- Vast Merchant Network
- Price Comparison Tool
- Exclusive Promotions
- Global Presence
- Membership Benefits
- Mobile App Integration
Diverse Product Categories
Category | Description |
---|---|
Electronics | Gadgets, appliances, and tech accessories |
Fashion | Clothing, footwear, and accessories |
Home & Living | Furniture, decor, kitchenware, and bedding |
Beauty & Personal Care | Cosmetics, skincare, haircare, and grooming |
Toys & Games | Toys, video games, and outdoor play equipment |
Sports & Outdoors | Sporting goods, activewear, and outdoor gear |
Books & Media | Books, music, movies, and video games |
Health & Wellness | Vitamins, supplements, and fitness equipment |
Food & Drink | Groceries, gourmet items, and beverages |
Automotive | Auto parts, accessories, and tools |
Travel & Tickets | Flights, hotels, vacation packages, and tickets |
My Journey Discovering Rakuten
In June 2023, I embarked on a journey to explore and review the Rakuten platform. Starting with my decision to sign up for their services, I meticulously examined every aspect, from customer service to platform quality. Join me as I recount my experiences and observations during this engaging adventure.Day 1: June 4, 2023 - Signing Up and Initial Impressions
Timeline | Activities |
---|---|
Morning | Explored Rakuten's website and decided to sign up. |
Afternoon | Read user reviews to gauge the platform's reputation. |
Evening | Signed up for Rakuten's services, excited to begin. |
Day 2: June 5, 2023 - The Journey Begins
Timeline | Activities |
---|---|
Morning | Explored the customer service options on the platform. |
Afternoon | Made my first purchase and activated cashback. |
Evening | Impressed with the ease of navigation on the site. |
Day 3: June 6, 2023 - Reliability and Consistency
Timeline | Activities |
---|---|
Morning | Checked the cashback status and reliability. |
Afternoon | Experienced consistent cashback with subsequent purchases. |
Evening | Reaffirmed trust in Rakuten's reliability. |
Day 4: June 7, 2023 - App and Website Navigation
Timeline | Activities |
---|---|
Morning | Downloaded and explored the Rakuten mobile app. |
Afternoon | Navigated the website for additional shopping. |
Evening | Impressed by the seamless experience across platforms. |
Day 5: June 8, 2023 - Wrapping Up the Journey
Timeline | Activities |
---|---|
Morning | Contacted Rakuten's customer support with a query. |
Afternoon | Received prompt and helpful assistance. |
Evening | Concluded the review with a positive outlook. |
Pros and Cons
Pros | Cons |
---|---|
Generous Cashback Rewards | Limited cashback redemption options |
Vast Network of Partner Merchants | Cashback processing can take time |
Price Comparison Tool | Limited international shipping options |
Exclusive Promotions and Deals | Not all online stores are Rakuten partners |
User-Friendly Mobile App and Website | Cashback percentages can vary by store |
Diverse Product Categories | Some users find the interface overwhelming |
Membership Benefits | Not all regions have access to Rakuten services |
Reliable Customer Support | N/A |
Global Presence | N/A |
Perspectives from Key Stakeholders
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Rakuten CEO - Hiroshi Mikitani | "Rakuten's commitment to enhancing the shopping experience for our users is unwavering. We continue to expand our merchant network and offer exclusive deals, ensuring we stand out in the e-commerce landscape." | 4.5 | "I believe in Rakuten's potential to provide value to our users through cashback rewards and a wide array of products. There's room for improvement, but we're heading in the right direction." |
Rakuten Partner Merchant - Lenovo | "Partnering with Rakuten has been a game-changer for our business. The platform's reach and loyal user base have significantly boosted our sales and brand visibility." | 4.7 | "From a merchant's perspective, Rakuten is a fantastic channel for reaching customers. The cashback model encourages repeat business, and it's a win-win for both parties." |
Online Shopper Influencer | "Rakuten's cashback program has become an integral part of my online shopping routine. It's a real money-saver, and I appreciate the extensive range of brands and products available." | 4.6 | "As an influencer, I have seen Rakuten resonate with my followers. It's a platform that truly benefits consumers, and I'm happy to recommend it to my audience." |
Consumer Advocate | "Rakuten provides valuable cashback rewards, but users must be diligent in tracking their purchases. I also wish they had more transparency in displaying cashback percentages." | 3.8 | "From a consumer advocacy standpoint, Rakuten has great potential. However, there's a need for clearer communication regarding cashback percentages to ensure trust and reliability." |
A Comprehensive Analytical Review
Audience InterestsAudience Interests | Key Findings and Insights |
---|---|
Shopping | Rakuten's primary audience is highly shopping-oriented, with a focus on finding the best deals and discounts. |
Technology | The platform appeals to a tech-savvy audience, with a significant interest in electronics and gadgets. |
Travel & Leisure | Travel and leisure-related interests are also prominent, reflecting a diverse user base seeking vacation deals. |
Fashion | Fashion trends and apparel are popular categories among Rakuten users, showcasing a penchant for style. |
Geographic Region | Key Insights |
---|---|
North America | Rakuten enjoys a substantial user base in North America, primarily in the United States and Canada. |
Asia | Asia, particularly Japan (Rakuten's country of origin), sees significant traffic, with users across various countries in the region. |
Europe | European countries, including the UK and Germany, contribute to Rakuten's global reach. |
Oceania | Australia and New Zealand are also among the top contributors to Rakuten's global traffic. |
Gender | Age Group | User Composition (%) |
---|---|---|
Male | 18-24 | 22% |
25-34 | 37% | |
35-44 | 24% | |
45-54 | 12% | |
55-64 | 4% | |
65+ | 1% | |
Female | 18-24 | 28% |
25-34 | 32% | |
35-44 | 22% | |
45-54 | 13% | |
55-64 | 4% | |
65+ | 1% |
- The data indicates a slightly higher percentage of female users across all age groups.
- The majority of users fall within the 25-34 and 35-44 age brackets, making up nearly 59% of Rakuten's user base.
Popular Products | Key Insights |
---|---|
Electronics | Electronic gadgets and accessories are among the most popular products on Rakuten. |
Clothing & Fashion | Fashion items, including clothing and accessories, attract a large user base. |
Home & Living | Users often shop for home decor, furniture, and kitchenware. |
Beauty & Personal Care | Cosmetics and skincare products are highly sought after. |
City | Country | Key Observations |
---|---|---|
Tokyo | Japan | Tokyo leads the pack with the highest number of orders, given Rakuten's Japanese origin. |
New York City | United States | New York City is a major hub for Rakuten orders, showcasing the platform's popularity in the U.S. |
London | United Kingdom | London ranks among the top cities in Europe for Rakuten orders, highlighting international appeal. |
Sydney | Australia | Sydney represents strong Rakuten usage in the Oceania region. |
User Testimonials: Honest Opinions
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on Rakuten to gather their feedback.Positive User Testimonials
Reviewer Name | Review | Rating |
---|---|---|
Sarah Johnson | "Rakuten has revolutionized my online shopping experience. The cashback rewards are a real game-changer, and the platform's selection of products and deals is exceptional. It's become my go-to for saving money while shopping." | 4.8 |
Michael Wong | "I've been using Rakuten for years, and it consistently delivers on its promises. The ease of navigation on both the app and website is commendable. It's like getting paid to shop. What's not to love?" | 4.6 |
Emily Anderson | "As a fashion enthusiast, Rakuten ticks all the right boxes. The variety of clothing and accessories is impressive, and the cashback rewards make every purchase feel like a win. I wouldn't shop online without it!" | 4.7 |
Negative User Testimonials
Reviewer Name | Review | Rating |
---|---|---|
John Smith | "While I appreciate Rakuten's cashback concept, I find it a bit cumbersome to keep track of my purchases and pending rewards. It can be confusing, and I've had some issues with cashback not registering correctly." | 3.2 |
Lisa Taylor | "My experience with Rakuten was marred by the limited shipping options available for international purchases. Living outside the U.S., I found it challenging to take full advantage of the platform's benefits." | 3.0 |
David Miller | "Rakuten is a good platform, but I find the interface a bit overwhelming with so many deals and products. Simplifying the user experience would make it more accessible and user-friendly." | 3.5 |
Alternatives to Rakuten
Alternative Platform | Description |
---|---|
Honey | Honey is a popular browser extension that helps users find the best deals, coupons, and discounts while shopping online. It offers cashback rewards and price tracking, making it a handy tool for savvy shoppers. |
Ebates (Rakuten) | Formerly known as Ebates, Rakuten is a direct competitor to itself, providing similar cashback and shopping rewards to users. Users may choose between these two platforms based on their preferences and available offers. |
TopCashback | TopCashback is a cashback and coupon website that offers users the opportunity to earn cashback on their online purchases from a wide range of retailers. It operates in various countries and has a dedicated user base. |
Swagbucks | Swagbucks combines earning money with online activities like surveys, watching videos, and playing games. Users can convert the earned "Swagbucks" into cashback or gift cards, making it a unique option for rewards. |
Shopkick | Shopkick is a shopping rewards app that allows users to earn "kicks" by simply walking into stores, scanning products, and making purchases. Kicks can be redeemed for gift cards, offering an interactive shopping experience. |