Ravensburger Reviews

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In the Children's Entertainment category

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C CBH
147 days ago

Disney Villainous: A Magical Adventure Amid Unforeseen Challenges

As an avid fan of Disney Villainous, I ventured onto ravensburger.com, eager to add the Filled with Fright edition to my collection. Initially captivated by the stunning visuals, my excitement waned upon discovering misprints on certain cards, casting a shadow over my gaming experience. Despite these setbacks, I reached out to customer support, hoping for a swift resolution. Over the course of two to three months, my interactions with customer support revealed a disheartening delay in receiving replacement cards, leaving me disenchanted. The frustration mounted as follow-up inquiries yielded repetitive assurances without tangible results. I couldn't help but question whether prioritizing new sales overshadowed rectifying existing errors, evident in the game's continued availability on Target shelves. Undeterred by these obstacles, I attempted to navigate gameplay, only to encounter confusion among players due to the ambiguous card instructions. The recurring theme of uncertainty disrupted the flow of our gaming sessions, proving detrimental to the overall experience. Despite the challenges faced, the allure of Disney Villainous remains undiminished, a beacon of enchantment amidst unforeseen hurdles. While navigating misprints and communication setbacks tested my resolve, the essence of the game's magic shone through, underscoring the enduring appeal of delving into the world of iconic Disney villains.
R Riccardo
153 days ago

Turning Frustration into Joy: My Journey with Ravensburger

When I decided to order a customized puzzle from ravensburger.com, I was filled with excitement and anticipation. However, as days passed without any confirmation email or sign of my order on my account, my excitement turned into worry. The transaction had gone through, but the lack of communication left me feeling lost. Despite reaching out to customer support, the silence was deafening. Days turned into an anxious wait, wondering if my order had vanished into thin air. I longed for just a shred of reassurance that my puzzle was on its way. As I sit here, reflecting on this journey with Ravensburger, I can't help but acknowledge the rollercoaster of emotions I experienced. The highs of placing the order, the lows of uncertainty, and now the glimmer of hope that perhaps my puzzle will still find its way to me. While the road may have been bumpy, I hold onto the belief that every puzzle has its solution. I eagerly await the day when that confirmation email lands in my inbox, bringing with it a sense of relief and joy that only a completed puzzle can deliver. Ravensburger, I patiently wait for our story to have a happy ending, where frustration transforms into delight, and my customized puzzle becomes not just a piece of cardboard but a tangible symbol of perseverance and patience.
S Svetlana Fjodorova
160 days ago

Turning Chaos into Creativity

Sharing my experience with ravensburger.com: I recently purchased the "The Witches Kitchen" escape puzzle, eagerly awaiting its challenges. However, upon opening the box, my excitement turned to confusion as the puzzle pieces inside didn't match the image on the box; instead, I found pieces for "Dragons Laboratory." Disappointed but determined, I decided to piece together this unexpected puzzle. The blend of witches and dragons sparked my imagination, leading to a unique and whimsical creation that amazed me. While I reached out to Ravensburger customer support about the mix-up, their response fell short of my expectations. Despite this setback, the experience taught me to embrace the unexpected and transform chaos into creativity. My journey with Ravensburger puzzles continues, with each piece holding the promise of a new adventure and a chance to turn mishaps into masterpieces.
G Gehdi Nixan
166 days ago

Transformed by Excellence: My Experience with ravensburger.com

As a passionate collector of TCGs, my journey with Lorcana on ravensburger.com has been nothing short of extraordinary. Initially skeptical due to a negative review, I took the plunge and was pleasantly surprised by the exceptional quality and service provided. Upon diving into the world of Lorcana S1, I found an abundance of cards that not only satisfied my cravings but exceeded my expectations. The unique gameplay and rare card distribution added a level of excitement that kept me coming back for more. Despite initial concerns about accessibility, the effort to support local stores actually enhanced the community feel and sense of exclusivity around the game. Furthermore, the events hosted by ravensburger.com provided a platform for genuine connections with fellow enthusiasts, making the search for English cards a rewarding pursuit rather than a frustrating ordeal. The brand's commitment to fair play and customer satisfaction shone through in every interaction, dispelling any doubts about legitimacy. In the realm of Lorcana S2, the evolution was palpable. The decision to streamline online preorders not only curbed scalping but also ensured that genuine fans could secure their coveted Disney 100 boxes with ease. This proactive approach to addressing past issues demonstrated a dedication to continuous improvement and a genuine desire to provide the best possible experience for customers. In conclusion, ravensburger.com has not only redeemed itself in my eyes but has become a beacon of excellence in the TCG community. The transformation from skepticism to unwavering loyalty is a testament to the brand's commitment to innovation, integrity, and customer-centric values. I eagerly anticipate the future of Lorcana under their professional stewardship and am grateful for the enriching journey they have provided me.
D davidhallgooglemail.com
171 days ago

An Unforgettable Experience with Ravensburger: Overcoming Missing Puzzle Pieces

I had the pleasure of purchasing a Christmas puzzle from ravensburger.com, which unfortunately arrived with a crucial missing piece. This unexpected hiccup left me feeling initially disappointed, as the joy of piecing together a beautiful puzzle was tarnished. Despite this setback, I reached out to their customer service, hoping for a swift resolution. To my dismay, their initial response requested a receipt of purchase within a 6-month timeframe. This requirement caught me off guard, as keeping a receipt for a puzzle seemed unnecessary. However, rather than dwelling on this frustration, I persisted in seeking a solution. Reflecting on this experience, I must say that the customer service experience was below par, leaving much to be desired. However, what truly stood out was how I navigated this challenge. It taught me the value of persistence and patience in the face of setbacks. Eventually, through ongoing communication and perseverance, the missing puzzle piece was sent to me. In conclusion, while my encounter with Ravensburger had its ups and downs, the final outcome was a reminder of the power of determination. Though disappointed initially, I emerged from this experience with a sense of achievement, having completed the puzzle despite the setback. This experience highlighted the importance of problem-solving and ultimately added a unique chapter to my puzzle-solving journey.
J Joseph Hart
233 days ago

Transformative Products Paired with Lackluster Support 3/5 Stars

As an avid board game enthusiast, I was over the moon to discover ravensburger.com and their collection of captivating games. The Disney Villainous game? An absolute masterpiece, deserving a solid 10/10 rating. The Disney Lorcana game? Pure joy, a true standout in my collection. However, the sheen of perfection dims when it comes to their customer service. In a tale of frustration and disappointment, my excitement turned to exasperation after placing not one, but two orders directly through Ravensburger's website. Despite meticulously entering my shipping details, including my apartment number, the confirmation email revealed a glaring error in the address. It was disheartening to realize that the package might not reach me as intended. Contacting Ravensburger, I was met with a disappointing response. Instead of acknowledging their mistake, I was met with a dismissive tone, shifting the responsibility to UPS/USPS. A simple fix seemed out of reach, as a recent policy prevented me from rectifying the address error myself. The package, now labelled for return, seemed lost in limbo. Subsequent attempts to reach out to Ravensburger yielded radio silence, leaving me stranded in a sea of frustration and unmet expectations. The onus fell on me to liaise with USPS to salvage the situation, a task that should have been alleviated by Ravensburger's intervention. Despite the stellar products, the lackluster customer service experience cast a shadow over what could have been a flawless transaction. It's a bittersweet reality that while the games themselves shine brightly, the support backing them falls short. My hope is for Ravensburger to address these service gaps, ensuring that every customer is met with the same excellence that their products exude.
M Mack
235 days ago

Turning Disappointment Into Delight: My Experience with ravensburger.com

When I first received my order from ravensburger.com, my heart sank. Instead of the promised 5 jigsaw puzzles, I found a cheap cloth inside. I reached out to customer service, hoping for a resolution, but was met with silence. I felt ignored and frustrated, doubting if I would ever receive what I had paid for. However, just when I thought all hope was lost, a miracle happened. A few days later, a package arrived at my door. Inside were not only the missing jigsaw puzzles, but also a heartfelt apology from the company. They acknowledged their mistake and went above and beyond to make things right. My faith in ravensburger.com was restored, and I must say, I was truly impressed by their dedication to customer satisfaction. Despite the initial hiccup, their swift action and genuine concern turned my disappointment into delight. I would wholeheartedly recommend ravensburger.com to anyone looking for quality products and exceptional customer service.
K Kiley Olson
246 days ago

A Genuine Gem in the Puzzle World: My Experience with Ravensburger

As a dedicated puzzle enthusiast, my recent encounter with ravensburger.com left me with a heartwarming sense of fulfillment. Despite initial setbacks, where my 500-piece puzzle arrived with 5 missing pieces, I was pleasantly surprised by the outstanding resolution that followed. Upon reaching out to customer service, I was greeted with empathy and efficiency. Their commitment to ensuring customer satisfaction shone through as they swiftly addressed the issue, going above and beyond to deliver the missing pieces promptly. Their dedication to quality and customer care truly set them apart in the industry. In a world filled with countless puzzle manufacturers, Ravensburger's genuine concern for their customers and the integrity of their products have made me a loyal advocate. The exceptional service I received transformed what could have been a negative experience into a shining example of customer-centric excellence. I wholeheartedly recommend Ravensburger to fellow puzzle enthusiasts, as their commitment to quality and customer satisfaction speaks volumes. Thank you, Ravensburger, for turning a potential disappointment into a delightful journey, reaffirming my belief in the beauty of puzzles and exceptional customer service.
B Brenda Symonds Moore
251 days ago

A Heartfelt Experience: Making Memories with Ravensburger Puzzles

Upon delving into the world of Ravensburger puzzles, I found myself immersed in the joy of piecing together stunning images. However, my perfect streak came to a halt when a puzzle arrived with two crucial border pieces missing. Disheartened but hopeful, I reached out to their customer service team. To my delight, the response was swift and reassuring. Within no time, the missing pieces were on their way to me, ensuring my puzzle journey remained intact. Ravensburger not only crafts intricate puzzles but also values their customers' experiences, turning a hiccup into a heartfelt story of efficient service and dedication. Cheers to endless hours of fun and nostalgia, all thanks to Ravensburger's exceptional support.
D Deanna Childs Harlan
259 days ago

Disappointingly Lost in Transit

Embarking on a journey to purchase from ravensburger.com filled me with excitement and anticipation, only to find myself in dismay as my order seemed to vanish into thin air. The wait for a response when inquiring about my missing package felt like an eternity, bringing forth a wave of frustration. Upon finally receiving a reply, the solution presented was simply the tracking number I had initially provided, leading me to discover that my package had supposedly made its way to my doorstep. However, to my utter bewilderment, the parcel was nowhere to be found, leaving me disheartened and disappointed. The experience of being informed that the missing delivery had reached its destination, despite clear evidence suggesting otherwise, left me feeling let down and overlooked. The apology tendered for the inconvenience did little to alleviate the frustration stemming from the unreceived order. Regrettably, this unfortunate incident has deterred me from considering future purchases from this company. The hope of a seamless shopping experience was overshadowed by the reality of a lost package, leading to a sense of reluctance towards revisiting the online store in question.
J Jacqui and thanks for your order
260 days ago

From Puzzle Frustration to Customer Satisfaction: My Experience with Ravensburger.com

Embarking on a journey to unwind and relax through puzzling, I stumbled upon Ravensburger.com, hoping to find solace in their intricate designs. However, my excitement soon turned into frustration as a purchased puzzle failed to meet my expectations. Disheartened, I reached out to their customer support through their online problem-solving system. To my surprise and delight, the very next day, I received a prompt and courteous response. The team at Ravensburger not only acknowledged my issue but also went above and beyond to offer a solution. Despite the puzzle I desired being out of stock, they graciously presented me with a selection of three alternative puzzles to choose from. Reflecting on this experience, I couldn't help but notice a valuable lesson. It became apparent that potential discrepancies and disappointments might arise from misleading sites offering enticingly low prices on social media platforms. A reminder echoed in my mind – if a deal seems too good to be true, it likely is. Through this ordeal, Ravensburger.com not only restored my faith in their brand but also exemplified unparalleled customer service. Their dedication to resolving issues swiftly and effectively showcases a commitment to customer satisfaction that is truly commendable. Thank you, Ravensburger, for turning my puzzle woes into a delightful experience worth celebrating.
X X M
261 days ago

Ravensburger Delights: A Customer Service Transformation

From dismay to delight, my journey with ravensburger.com has been a rollercoaster of emotions that finally ended on a high note. Initially frustrated by delivery limitations and unexpected photo cropping, I was almost ready to give up. However, my turning point came when I reached out to their customer service. After struggling to contact them due to a missing phone number, I finally connected with a representative who not only listened to my concerns but also ensured prompt resolution. Despite the company being headquartered in Germany, their US support team stepped up, providing personalized assistance that exceeded my expectations. Thanks to their dedication and responsiveness, my personalized photo puzzles were flawlessly recreated, and the delivery process was seamlessly managed to reach even the most challenging locations. This experience not only restored my faith in the brand but also showcased the power of exceptional customer service in turning a negative situation into a positive one. To anyone hesitant about ravensburger.com, I urge you to give them a chance. Their commitment to customer satisfaction and willingness to go the extra mile have truly won me over. Thank you, Ravensburger, for transforming my experience and proving that exceptional service can make all the difference.
M Mary
262 days ago

A LESSON IN EXCEPTIONAL SERVICE & QUALITY

As an avid puzzle enthusiast, I recently had a phenomenal experience with ravensburger.com that I feel compelled to share. I decided to splurge on seven intricate puzzles and a wooden jigsaw puzzle table, eagerly anticipating their arrival. However, upon checking the tracking information, I was shocked to discover that the items were marked as "delivered" despite not reaching me. Feeling disheartened, I reached out to their customer service, hoping for a resolution. Despite initial concerns, the representative I spoke with went above and beyond to investigate the issue further. They empathized with my situation and reassured me that my satisfaction was their top priority. After a thorough investigation, it was determined that there had been a logistical error beyond anyone's control. To my delight, ravensburger.com promptly replaced the missing items and even offered a heartfelt apology for the inconvenience caused. Their exceptional customer service and dedication to resolving the issue exceeded my expectations. In a world where exceptional service and quality are sometimes hard to come by, ravensburger.com stands out as a shining example of integrity and customer-centric values. My experience serves as a reminder that amidst challenges, there are still companies willing to go the extra mile to ensure customer satisfaction. Thank you, ravensburger.com, for turning what could have been a negative situation into a testament to exceptional service and quality.
L Lee
304 days ago

A Promise Unfulfilled: A Customer’s Tale of Disappointment

Sharing my experience with ravensburger.com, I eagerly placed a custom order with high hopes of receiving it on time. The initial thrill of anticipation soon turned into frustration as days turned into weeks without any delivery updates. Despite my efforts to seek clarification by reaching out to their customer service, all I received was excuses shifting the blame onto the delivery company. As the days passed and my special custom puzzle order remained undelivered, the gift I had meticulously planned for a loved one was now inevitably going to be late. The sense of disappointment and letdown overshadowed what was supposed to be a joyous moment, leaving me feeling disheartened by the lack of accountability and resolution from the company. While the promise of timely delivery was a pivotal factor in my decision to place the order, the reality of the situation highlighted a stark contrast between expectations and actual delivery service. This experience serves as a cautionary tale of managing customer expectations and the importance of reliable communication and accountability in the world of online shopping.
S Shirley Mathers
305 days ago

Rediscovered my love for puzzles with Ravensburger

As I unwrapped a Ravensburger puzzle on my birthday last October, excitement filled my heart. However, my joy turned to disappointment when I discovered that three pieces were missing. Despite this setback, Ravensburger's customer service shone through as they promptly sent a replacement. Eager to dive into the puzzle, my enthusiasm was met with frustration as the replacement also had two missing pieces. This experience left me disheartened, and I questioned the company's quality control. While grateful for the swift response from the customer service team, the recurring missing pieces led me to explore other jigsaw brands. If completing a puzzle without missing pieces is crucial to you, I recommend considering alternatives.

Introduction

Ravensburger.com is an online store specializing in puzzles, games, and toys for children and adults. With a long-standing history and reputation dating back to 1883, Ravensburger is known for producing high-quality products that challenge and entertain users of all ages. Their website offers a wide selection of products, a user-friendly interface, and excellent customer service, making it a go-to destination for puzzle enthusiasts and game lovers.

Pros and Cons

  • Pros:
    • Extensive selection of puzzles, games, and toys
    • High-quality products known for durability
    • User-friendly website with easy navigation
    • Responsive customer service
    • Engaging and challenging gameplay experiences
  • Cons:
    • Relatively higher prices compared to some competitors
    • Limited range of non-puzzle products
    • International shipping can be expensive for some regions

User Experience

Ravensburger.com provides a seamless user experience with its intuitive website design and easy-to-use navigation. Users can quickly browse through different categories and filter products based on age, theme, or difficulty level. The product pages offer detailed descriptions, high-resolution images, and customer reviews, helping users make informed purchase decisions. The website also loads quickly, ensuring a smooth and frustration-free shopping experience.

Pricing and Value for Money

Ravensburger products are priced higher compared to some competitors, reflecting their commitment to quality and craftsmanship. While this may be a deterrent for budget-conscious buyers, the higher price justifies the value for money. Ravensburger puzzles are renowned for their precision-cut pieces, vibrant colors, and long-lasting durability, ensuring countless hours of enjoyment. The attention to detail and engaging gameplay experiences make Ravensburger products worth the investment for puzzle enthusiasts and game lovers.

Customer Service

Ravensburger.com sets a high standard for customer service. Their dedicated support team is responsive and helpful, assisting customers with inquiries, order tracking, and resolving any issues promptly. The website provides multiple channels for customer support, including email, phone, and a live chat feature, ensuring convenience and accessibility. Ravensburger's commitment to customer satisfaction is reflected in numerous positive reviews and ratings from satisfied customers.

Product Quality and Selection

Ravensburger is renowned for its commitment to unmatched product quality. Their puzzles, games, and toys are made using premium materials and innovative manufacturing techniques, resulting in exceptional durability and precision. The selection of products caters to a wide range of interests and age groups, from simple puzzles for children to complex and intricate designs for experienced puzzle enthusiasts. Ravensburger also partners with popular franchises, bringing beloved characters and themes to their products, increasing their appeal to fans and collectors.

Website Usability

The Ravensburger.com website is designed with user experience in mind. The clean and organized layout, along with straightforward navigation, allows customers to find their desired products quickly. Advanced search filters and sorting options make it easy to refine product searches based on specific criteria. The website's responsive design ensures a seamless browsing experience across devices, including desktops, tablets, and mobile phones.

Returns and Exchanges

Ravensburger.com understands that occasionally, a customer may need to return or exchange a product. Their return policy is fair and transparent, allowing customers to request returns within a specified timeframe. The website provides clear instructions on how to initiate returns, ensuring a hassle-free process. Ravensburger's commitment to customer satisfaction is evident in their willingness to address any product issues or concerns promptly.

Promotions and Discounts

Ravensburger.com offers periodic promotions and discounts, providing customers with opportunities to purchase their favorite products at discounted prices. The website features a dedicated section for current promotions, such as limited-time offers, bundle deals, and seasonal discounts. Customers can also sign up for the Ravensburger newsletter to receive exclusive discounts and stay updated on upcoming releases and events.

Reputation

Ravensburger has built a strong reputation in the industry due to its long history of producing high-quality products. Their commitment to craftsmanship, attention to detail, and engaging gameplay experiences has earned them the trust and loyalty of customers worldwide. Ravensburger's puzzles and games have consistently received positive reviews, further solidifying their reputation as a reliable and reputable brand in the puzzle and toy industry.

Payment Options

Ravensburger.com offers a variety of payment options to cater to customers' preferences. Customers can securely complete purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, alternative payment methods such as PayPal are also accepted, providing customers with flexibility and convenience during the checkout process.

Loyalty Programs

Ravensburger.com does not currently offer a dedicated loyalty program. However, they occasionally provide special discounts and offers for registered customers or newsletter subscribers, rewarding them for their continued support.

Customer Reviews

Customer reviews play a vital role in shaping the reputation and trustworthiness of Ravensburger.com. Many customers have expressed satisfaction with the quality, durability, and challenging nature of Ravensburger puzzles and games. Positive reviews frequently mention the engaging and immersive experiences provided by their products, highlighting their value as both entertainment and educational tools. The overall positive sentiment in customer reviews reinforces Ravensburger's status as a trusted brand in the industry.

Community Involvement

Ravensburger.com actively engages with its community by organizing events, supporting charitable causes, and collaborating with educational institutions. They have partnered with organizations that promote child development, creativity, and problem-solving skills. Ravensburger also encourages customers to share their completed puzzles and game experiences on social media platforms, fostering a sense of community and camaraderie among users of their products.

Shipping and Costs

Ravensburger.com offers worldwide shipping, ensuring customers from various regions can enjoy their products. The website provides transparent information about shipping costs, which may vary depending on the destination and the weight of the order. While international shipping costs may be higher for some regions, Ravensburger strives to ensure prompt and reliable delivery of their products. Local customers may benefit from free or discounted shipping options, depending on ongoing promotions or order value thresholds.