Users Voice for Ravpower

68% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
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Ravpower Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 02 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 2.8 4.6 3.9 1 3.7
Nov 2022 2.5 2 4.2 4.1 5 5
Dec 2022 5 5 5 5 2 5
Jan 2023 5 5 3.6 3 5 2.7
Mar 2023 5 1.8 5 5 1 3
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Detailed Ravpower Review by

Introduction

RAVPower is a company that specializes in creating high-quality chargers, power banks, and other electronic products that are designed to help people stay connected and powered up no matter where they are. Founded in 2011, the company has quickly become one of the most trusted brands in the market, providing reliable and innovative products that are essential for modern life.

Pros and Cons

Pros:
  • Wide range of products
  • High-quality construction and materials
  • Competitive pricing
  • Responsive customer support
Cons:
  • Shipping can be slow in some cases

User Experience

RAVPower's website is easy to navigate and has a clean, modern layout that is user-friendly. The product descriptions are detailed and include a list of features and benefits, making it easy for customers to understand what they are buying. Additionally, the company prides itself on its responsive customer support team, who are always willing to assist with any questions or concerns that customers may have.

Pricing and Value for Money

RAVPower's prices are competitive compared to other brands, making their products accessible for those on a budget. In addition, the high-quality construction and durability of their products offer excellent value for money in the long-term.

Alternatives

RAVPower's main competitors in the electronic products market include Anker, Belkin, and Mophie. While each of these companies has its strengths, RAVPower stands out for its wide range of products and excellent customer support.

Customer Service

RAVPower has dedicated customer support professionals who are always available to assist with any needs or concerns. Their support staff is generally quick to respond and is knowledgeable about their products.

Product Quality and Selection

RAVPower's products are constructed with high-quality materials and come with numerous features that make them stand out. They offer a range of power banks, chargers, and other products that are designed for use with smartphones, laptops, and other devices.

Website Usability

RAVPower's website is functional and user-friendly. The pages load quickly, and the layout is easy to navigate. The descriptions of the products are detailed and informative, and the ordering process is straightforward.

Returns and Exchanges

RAVPower offers a 30-day money-back guarantee on most of its products. Customers can return products for a full refund or exchange them for a different item. The company has a simple returns process that is easy to follow.

Promotions and Discounts

RAVPower frequently offers promotional discounts on their products, such as free shipping, buy one get one at a discounted price, or percentage discounts. These offers can be found on their website, email campaign, or social media pages.

Reputation

RAVPower has developed a reputation for being a reliable and trustworthy brand. They have consistently provided high-quality products and excellent customer support, which has contributed to their strong reputation in the market.

Payment Options

RAVPower accepts payments through various methods, including credit cards, PayPal, and other online payment platforms.

Loyalty Programs

RAVPower does not have a specific loyalty program. However, they frequently provide discounts and promotions to their returning customers.

Customer Reviews

Customer reviews of RAVPower products are generally positive. Customers praise the company for their high-quality products, reasonable prices, and responsive customer support.

Community Involvement

RAVPower does not have an active community involvement program.

Shipping and Costs

RAVPower generally ships products within 1-7 business days, depending on the order and location. Shipping costs vary based on the product and shipping location, and they offer free shipping for orders above a certain amount.

Ravpower Recent User Reviews

User Rating

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Reviewer Name: cindy finsie

Review Submission Date: 2022-12-10

Review Title: Happy!!
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Review Description: Super easy to order with fast shipping. This is the second one I have ordered. Excellent quality, excellent charging capabilities. This one is slim compared to the older model. Happy!!

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Reviewer Name: Peter Michailidis

Review Submission Date: 2022-10-05

Review Title: Do not trust this company all their reviews are fake.
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Review Description: Ok, where do I begin. I contacted RavPower back in April about a pack that does not work. They then offered me a replacement which they never sent. They later said they are not allowed to send me the replacement they promised me. I spoke with Gen the only manager who works in CS and she tells me to wait till they can find the original. Well I've contacted them once a month and they never have an update. Absolute fraud of a company see how they've been removed from Amazon as well.

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Reviewer Name: Gary Kantz

Review Submission Date: 2022-10-03

Review Title: I don't know where all the negative…
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Review Description: I don't know where all the negative reviews are coming from. I have five different RAVPOWER devices and I never had an issue with any of them. I did have a few technical questions early on and they responded very quickly. Then again I never had to deal with a warranty issue. I found the products to be well built and they work perfectly for my needs.

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Reviewer Name: James Cowsert

Review Submission Date: 2022-08-22

Review Title: Will not honor Warranty on their products!
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Review Description: As a long time RAVPOWER customer they have forever lost my business. Would not replace a $135 power bank that I bought from Amazon even though it was still in warranty. Told me that I have to talk to Amazon.Goodbye RAVPOWER...you probably don't care anyway since you could care less for your customers.

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Reviewer Name: j l

Review Submission Date: 2022-06-30

Review Title: Rav power banks both became defective…
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Review Description: Rav power banks both became defective before warranty Amazon and Sunvalley both don't want to take accountability therefore will be taking it higher to consumer rights act!!Nice to see I'm not the only one with this issue this will help my case when suing anyone else want answers?Not going to get away with taking £80 from me so get ready for a challenge

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Reviewer Name: Ryan Gibson

Review Submission Date: 2022-06-28

Review Title: Avoid, cheap product!
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Review Description: Rubbish! Bought replacement batteries and charger for my Sony camera via amazon but sold by ravpower. After 14 months the batteries are don't charge. Contacted customer services as they offer an 18 month warranty. But because they don't sell through amazon anymore they won't help. Rubbish product with rubbish excuses, don't buy their junk.

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Reviewer Name: WB S

Review Submission Date: 2022-06-15

Review Title: Negative star rating…
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Review Description: That’s actually meant as a negative star. I’m attempting to return the battery. They responded they will only accept returns if the product is not functioning plus I would have to pay for the return. (Would I take $15 and keep the item.) Their site makes no mention of this. On the contrary, it says no shipping charges beyond initial purchase even on returns. I sent that back to them and, of course, no response. And shouldn’t expect one. If you buy from them you’re stuck with it the way it is, the way you got it!

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Reviewer Name: Liam Murphy

Review Submission Date: 2022-04-23

Review Title: Very disappointing first experience
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Review Description: I ordered two products from this company and not only were they delivered to the wrong address according to my tracking app Shop. But they have not responded to any emails from me to help address the issue and help fix it. I was looking forward to owning and using these products considering a close friend likes them and now I spent 50+ dollars on not one but 2 products I don't even own.

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Reviewer Name: SeaJim

Review Submission Date: 2022-03-09

Review Title: Refused to honor return policy
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Review Description: Did not honor return policy. Tried to return two items within 30 day window. After much resistance told “ok” but RAVPower never followed up as they promised.

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Reviewer Name: Brandon Ruckdashel

Review Submission Date: 2022-02-14

Review Title: No responsibility taken for bad shipping
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Review Description: Purchased a battery power bank and it never arrived. Instead of taking responsibility for shipping electronics without requiring a signature they blamed fedex.